Seneca Towers

Pros

• Officer Morgan is thanked for his service.

Cons

• The staff is rude and inefficient.
• The complex is a horrible place to live with unresolved issues.
• Water is routinely shut off due to quick, bandaid fixes.
• Mold is a recurring problem and fixes do not last.
• Security issues persist with no effective resolutions.
• Maintenance is lazy and incompetent.
• Management is non-existent and residents' concerns are ignored, with phone calls going unanswered.

Review

Residents describe living under Rushmore's management as an ongoing ordeal marked by rude, inefficient staff and a pattern of unfulfilled promises. The overarching tone across accounts is one of frustration and disappointment, with Kelli and Alex singled out as the point people who consistently fall short of residents' needs. The sentiment is that the management culture here favors expedient, half-hearted fixes over real, lasting solutions, leaving tenants feeling neglected and ignored.

A central thread is the persistent mold problem and the recurring failures to address it effectively. One reviewer highlights mold as a constant buzzword, noting that it keeps popping up despite supposed fixes. The fixes themselves are described as temporary at best, with many residents reporting that problems reappear soon after any intervention. This same thread extends to broader maintenance failures: windows regularly letting in rain, which not only causes discomfort but also drives up energy bills. Overall, repairs feel improvised rather than systematic, creating an impression that maintenance schedules exist more in theory than in practice.

Water issues compound the residents' grievances. Water is turned off on a regular basis, and the explanation given is often a bandaid approach to a larger problem. Even when rent is paid, the sense among residents is that the property isn't using its income to maintain the grounds and infrastructure properly. This leads to suspicions that funds are being siphoned or held back for other uses, with the implication that the complex is not investing in essential upkeep that would benefit residents' quality of life.

Security concerns are another major point of contention, with several reviews noting that vandalism and theft are ongoing problems. One reviewer even describes the cops as "practically part of the furniture," suggesting that law enforcement is a visible, constant fixture in the community but not necessarily effective in delivering lasting solutions. The sense is that management turns a blind eye to ongoing trashing and disorder, and that meaningful change is slow or non-existent. These conditions contribute to a feeling of insecurity and discomfort among residents, who feel unsafe in their own homes.

Communication with management is repeatedly called into question. Getting a response is described as difficult or nearly impossible, with callers often reporting that no one answers the phone. A pattern emerges of delays and non-responsiveness, with residents waiting days or weeks for replies to urgent concerns. This lack of timely communication amplifies frustration and undermines any trust in the management team's ability to solve problems, especially when combined with the other ongoing issues.

The overall portrayal of the management and maintenance culture is brutal. Recurring claims paint a picture of an organization that lacks accountability and compassion for residents' living conditions. The sentiment is that the management is non-existent, with maintenance described as lazy and ineffective, and a general atmosphere of disdain for tenants. One stark statement captures the prevailing mood: a resident urges others not to live there, describing it as a terrible place that makes one feel unwelcome and neglected, even to the point of negative health implications from the poor living conditions.

In summary, multiple residents depict a living environment where mold, unreliable maintenance, water shutoffs, and security concerns collide with unresponsive, rude management. The combination of these factors creates a sense of chronic dissatisfaction and alarm about the future, with strong language urging potential renters to steer clear. The persistent complaints about communication failures, maintenance inefficiency, and a perceived lack of accountability contribute to an overarching impression of a place that is better avoided than inhabited. The repeated exhortation - whether expressed as a stark warning or a emphatic plea to "RUN ? DON'T WALK!!!" - underscores how deeply these experiences have affected residents' willingness to stay or recommend the property.

This part of Rochester, New York, offers convenient access to essential amenities such as pharmacies, restaurants, physicians' offices, cafes, parks, hospitals, transportation options, theaters, and places of worship. With multiple pharmacies within a short distance, seniors can easily access their medications. There are also a variety of dining options nearby ranging from fast food to fine Italian cuisine. The presence of numerous physicians' offices and hospitals ensures quality healthcare services are readily available. Additionally, the proximity to parks allows for outdoor recreation and relaxation. Public transportation is easily accessible for those who may not drive. Overall, this area provides a well-rounded and convenient living environment for seniors seeking a comfortable and accessible neighborhood in Rochester.

Pharmacies

• Rite Aid (0.6 miles)
• Walgreens (1 miles)
• Walgreens (1.2 miles)
• Wegmans (1.3 miles)
• Walgreens (1.9 miles)
• Rite Aid (2.4 miles)
• Wegmans (2.4 miles)

Restaurants

• McDonald's (1 miles)
• Johnny's Irish Pub (1.1 miles)
• Rubino's Imported Italian Food (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Wendy's (1.3 miles)
• Chang Lung Chinese Restaurant (1.6 miles)
• McDonald's (1.8 miles)

Physicians

• Imaging Center - Northern Heights (1 miles)
• Flaherty Family Medicine (1.1 miles)
• Vega Chiropractic and Wellness (1.1 miles)
• Rochester Heart Institute (1.2 miles)
• Urmc Labs (1.7 miles)
• Culver Medical Group (1.7 miles)
• East Ridge Family Medicine (1.7 miles)

Cafes

• Starbucks (1.2 miles)
• New City Cafe (1.5 miles)
• Ugly Duck Coffee (2.6 miles)
• Locals Only (2.7 miles)
• Java's Cafe (2.8 miles)
• Starbucks (3.3 miles)
• 1872 Cafe (3.8 miles)

Parks

• Durand Eastman Beach (1.5 miles)
• Tryon Park (1.9 miles)
• Seneca Park (2.8 miles)
• Bristol Play Area (2.9 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (3 miles)
• Cobbs Hill Park (3.2 miles)
• Highland Park (4.4 miles)

Hospitals

• Strong Memorial Hospital (2.3 miles)
• Highland Hospital (4.1 miles)

Transportation

• Amtrak (2.7 miles)

Theaters

• AMC Webster 12 (3.7 miles)

Places of Worship

• Artisan Church (3.9 miles)