Highgate at Billings

Pros

• The staff at Highgate are described as friendly, caring, and responsive to both residents and their families.
• Residents appreciate the variety of engaging activities offered, such as exercise classes, outings, and entertainment.
• Families feel comfortable with the transition into the community, thanks to the thoughtfulness and understanding of the staff.
• Many residents enjoy their living spaces, noting the large windows and beautiful surroundings like gardens and courtyards.
• The environment at TenderNest is praised for being home-like and providing outstanding care to residents.
• Positive interactions between staff and residents create a welcoming atmosphere where everyone feels at home.
• Families express gratitude for effective communication from staff regarding their loved ones' needs and care.
• Residents enjoy delicious food, contributing to a pleasant daily experience in the community.

Cons

• The staff at Highgate have favorites, leading to feelings of neglect for those who are not acknowledged or favored.
• After a change in management, communication became non-existent, resulting in a stressful environment with high turnover and long waits for assistance.
• There were reports of abuse from care partners, indicating a lack of proper oversight and support for the residents.
• Concerns were raised about inadequate care for specific medical needs, such as issues with the CPAP machine and unaddressed hygiene problems.
• Residents experienced delays in receiving basic needs, like drinks, showing a lack of sufficient staffing or attention to care duties.

Review

Highgate at Billings has garnered a diverse range of reviews from families and residents, reflecting both positive experiences and significant concerns. Among the numerous accounts shared, many family members express their gratitude for the responsive and caring staff, who have made commendable efforts to establish personal connections with their loved ones. One reviewer noted that their father is experiencing declining dementia but that the staff's attentiveness has eased this difficult transition. They appreciated how the caregivers took time to discuss care needs and ensured effective communication between the resident and his family. Such personalized attention is seen as an invaluable asset in fostering a sense of community and support during challenging times.

Another resident echoed similar sentiments about Highgate, describing it as a friendly and accommodating environment. This individual felt comfortable with the staff's kindness and involvement in daily activities, highlighting various recreational options available—such as exercise classes, meals out, movie screenings, and bingo games. The spacious rooms with large windows provided beautiful views of flower gardens being cultivated outside—much appreciated by residents like him. However, while many found joy in these amenities, one contrasting experience surfaced regarding staff favoritism that led to feelings of neglect for those who weren’t favorites among the caregivers.

A long-term resident’s perspective illuminated significant changes over time at Highgate. Initially, under former director Wendy’s leadership, families reported positive interactions characterized by consistent communication and an engaging atmosphere filled with special events involving residents. Unfortunately, since a new director took over approximately two years ago, there have been complaints of increased stress levels among staff due to high turnover rates and insufficient staffing levels—which led to delays in assistance for residents needing help. Families expressed frustration over unresolved complaints concerning management's lack of action regarding reported issues such as accidents or falls within the facility.

Contrastingly, some reviews highlighted exemplary care from other similar facilities like TenderNest; one reviewer praised the outstanding care their grandfather received during his two-year stay. The smaller home-like environment was lauded for its warmth and compassion—notably absent in some critiques directed at Highgate following management changes that created dissatisfaction among families seeking quality care for their loved ones.

On a more personal note, another review discussed how transition into memory care was smooth thanks to thoughtful staff engagement when assisting family members grappling with making such life-altering decisions for loved ones facing dementia-related challenges. Good information flow between caregivers allowed vital concerns about residents' well-being to be addressed promptly—a critical aspect underscored repeatedly by families hoping to ensure proper care is administered consistently.

While reviewers had varied opinions on aspects ranging from care strategies employed by personnel to atmosphere within living grounds at Highgate—many emphasized how crucial it is for senior living facilities to nurture genuine relationships alongside efficient operational protocols aimed at providing excellent service holistically. Even family members experiencing worries or frustrations regarding specific incidents recognized moments when extraordinary compassion shone through—from structured engagement activities that kept seniors active socially—to efforts made during difficult transitions toward end-of-life hospice arrangements facilitated seamlessly by dedicated team members genuinely invested in providing comfort amidst adversity.

Overall impressions reflect both admiration toward dedicated employees striving hard despite systemic challenges encountered along managerial shifts as well as concern over lapses leading some individuals regrettably feeling neglected or unacknowledged throughout their experience—a dual narrative not uncommon amongst assisted living communities tasked with meeting complex human needs against frameworks often constrained by larger institutional policies governing eldercare today.

Physicians

• Beltone Audiology & Hearing Center (0.2 miles)
• Fuller Family Medicine (0.3 miles)
• Flex Family Health Direct Primary Care (0.9 miles)
• Frontier Cancer Center (1.1 miles)
• Montana Foot Clinic P.C. (1.5 miles)
• St Vincent Healthcare Primary Care Network (1.6 miles)
• SCL Health Medical Group - West Grand (1.6 miles)

Restaurants

• Local Kitchen & Bar (0.3 miles)
• Samurai Garden (0.4 miles)
• Wendy's (0.4 miles)
• Sunshine Express (0.9 miles)
• Friedchicken (1 miles)
• MacKenzie River Pizza Co. (1.3 miles)
• McDonald's (1.3 miles)

Pharmacies

• Pharm406 (0.4 miles)
• Walgreens (0.9 miles)
• Albertsons Pharmacy (1.2 miles)
• CVS Pharmacy (2 miles)
• Morgan Creek Compounding Pharmacy (2 miles)
• Morgan Creek Compounding Pharmacy (2.2 miles)
• Juro's Pharmacy Health & Wellness (2.4 miles)

Hospitals

• SCL Health Research Institute (1.1 miles)
• Dialysis Clinic (2.4 miles)

Places of Worship

• Freedom Youth & Young Adults (1.4 miles)
• Emmanuel Baptist Church (1.8 miles)
• Christian & Missionary Alliance Rocky Mountain Dist (2.1 miles)
• St Pius X Church (2.9 miles)

Cafes

• Black Dog Coffee House (1.9 miles)
• Expresso Brake (2.1 miles)
• City Brew Coffee (2.4 miles)
• Panera Bread (2.5 miles)
• Starbucks (3.4 miles)
• Moav Coffee House West End (3.5 miles)
• Bull Mountain Brew (4.5 miles)

Parks

• Rose park pool (2.3 miles)
• Terry Park (4.4 miles)

Theaters

• AMC CLASSIC Shiloh 14 (2.6 miles)

Transportation

• U-Haul Moving & Storage (3.4 miles)
• Billings Logan International Airport (BIL) (3.8 miles)
• United Airlines (4 miles)
• Billings Airport (4 miles)