4040 Parkhill Drive #4, Billings, MT 59106
For more information about senior living options: (844) 490-3973
The caregivers have been wonderful. Most caregivers were caring and compassionate with the residents. The owners and management team are professional but with a heart. The non-institutional d?cor is comforting for residents and family. The nurses, support staff, housekeepers, cook and maintenance people were helpful, professional and friendly. It was cheaper than the Nursing Home and much more like home. Great people. The family atmosphere. The mother is treated with dignity and kindness and loves her caretakers. They feel blessed to have found a home away from home where she can be safe and loved. Tendernest provided an amazing experience for their cousin who had a terminal illness.
The management was described as terrible and unresponsive, providing no feedback on problem resolutions. There appeared to be a lack of training in essential areas. Caregivers had so many additional responsibilities that the core duty of caring for residents became secondary. A medication error affecting another resident was minimized by management, with no explanation or expressed concern. When concerns about medication distribution were raised, they were minimized or blamed on another party. Bubble-wrapped pills were compromised, and two days after addressing this issue, a 30-day eviction notice was issued. The eviction was attributed to the resident needing one-on-one care, which was viewed as a way to avoid scrutiny by management.Tender Nest presents itself as a warm, home-like place where residents receive attentive care from nurses, aides, and a broad team of support staff. Across the experiences shared by families, there is a clear affection for the people who work directly with residents - the caregivers who are described as compassionate, patient, and genuinely caring. In several accounts, the care provided by front-line staff stands out as the strongest positive thread: residents are treated with dignity, meals are liked, and the atmosphere feels more like a family home than a sterile institution. For some families, the daily interactions with caregivers have been the bright spot in what can be a challenging chapter of life for an aging loved one. One relative notes that their grandparent appears to be in good hands, underscoring a sense of trust in the caregivers who interact most with residents.
In tandem with the warmth of the caregiving staff, other testimonials emphasize the welcoming, non-institutional environment that makes Tender Nest feel more like a home than a facility. One family highlights the homey d?cor and the quiet comfort it provides for someone dealing with dementia, describing the environment as comforting for residents and families alike. The overall tone from these families is that the team - including nurses, housekeepers, cooks, and maintenance staff - works professionally and kindly, contributing to a sense of safety and belonging for their loved ones. For some families, the experience was notably more affordable than a traditional nursing home while still delivering a level of care and a homey ambiance that felt right.
Nevertheless, alongside these positive impressions, there are serious criticisms centered on management. Several reviews point to a disconnect between front-line care and the administrative side of the operation. Caregivers are praised for their dedication, but questions linger about training, workload, and how management handles concerns raised by families. In particular, one family describes a pattern of management minimizing the severity of problems, offering little explanation when an incident occurs, and failing to provide clear resolution or feedback on corrective steps. This perceived lack of accountability and communication has contributed to a growing sense of mistrust among some relatives, who feel unable to advocate for their loved ones without facing possible repercussions.
One of the most troubling episodes described involves medication safety. A resident's family recounts an incident where a resident received another resident's medication in error. Although the caregivers and staff were likely trying to manage a complex workflow, the family states that management minimized the incident and did not provide a satisfactory explanation or proactive discussion about prevention going forward. This event led the family to become more vigilant about medication distribution, and it appears that such concerns, when raised, were met with explanations that deflected responsibility onto other parties rather than owning the issue. The fear of not being heard or of facing negative consequences for questioning processes struck a particular nerve for that family.
A subsequent incident amplified the perception of an adversarial dynamic. The family claims that, after addressing concerns about compromised bubble-wrapped pills with management, their mother received a 30-day eviction notice mere days later. The eviction was framed as necessary because the mother required one-on-one care, but the family suspects it was a punitive response to their scrutiny of the facility's operations. This sequence - addressing a safety concern, then facing eviction - is portrayed as an extraordinary step that goes beyond typical industry practice and has had real consequences: the family had to relocate their mother to another facility, with the move contributing to a decline in her dementia.
These experiences illustrate a spectrum within Tender Nest: while some families celebrate the warmth of caregiving teams, the dignity afforded to residents, and the home-like environment, others report a troubling gap between the care staff and management. The latter group describes a culture where concerns are minimized, explanations are lacking, and families worry that advocating for their loved ones could lead to retaliation in the form of eviction or other pressures. In several accounts, the family's advocacy is framed as a necessary part of ensuring proper care, yet it comes with fear of negative repercussions for speaking up.
Taken together, the reviews paint a nuanced portrait of Tender Nest. For some residents and their families, the facility delivers compassionate, attentive care within a welcoming, affordable setting that feels more like home than a traditional nursing environment. The caregivers are repeatedly described as kind, patient, and respectful, contributing to positive daily living experiences and comfort for residents. For others, however, the experience is overshadowed by concerns about training, workload, and especially management's responsiveness to problems. The tension between praise for front-line staff and criticism of administrative leadership highlights a broader lesson often echoed in care settings: the difference between a good caregiver environment and a consistently safe, well-managed facility hinges as much on how concerns are addressed at the organizational level as on the day-to-day interactions that residents have with those providing direct care.
In closing, Tender Nest emerges as a place of strong, loving care on one hand and notable management challenges on the other. The stories of residents thriving under the hands of compassionate caregivers stand alongside accounts of safety concerns, minimized explanations, and actions (like eviction) that some families view as punitive. The overall sentiment is a testament to the complexity of running a senior care home: it can be a genuine haven for many, even as it struggles with processes and communications that, if addressed, could transform it into an even safer, more trustworthy home for all who live there.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.TenderNest 6B is a fully-furnished assisted living community located in the beautiful city of Billings, MT. Our community offers a wide range of amenities to ensure that our residents feel comfortable and well-cared for during their stay.
Each apartment is equipped with cable or satellite TV, a dining room, kitchenette, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy the convenience and freedom of outdoor space in our garden area, as well as restaurant-style dining where they can savor delicious meals prepared by our skilled staff.
For leisure activities and social engagement, TenderNest 6B provides a small library for residents to indulge in their love for reading. We also offer various resident-run activities and scheduled daily activities to keep everyone entertained and involved.
Our compassionate staff is dedicated to providing personalized care services tailored to meet the individual needs of each resident. We offer assistance with activities of daily living, such as bathing, dressing, and transfers. Specialized care is provided for those with diabetes or special dietary restrictions. Medication management and a mental wellness program are also available to ensure the overall health and well-being of our residents.
The surrounding area offers numerous amenities within close proximity to our community. There are seven cafes, two parks, thirteen pharmacies, twenty-eight physicians, thirty-nine restaurants, four transportation options, four places of worship nearby. Additionally, there are two hospitals and one theater in the vicinity.
At TenderNest 6B in Billings, MT, we strive to create an inclusive and comfortable environment where seniors can enjoy an enriching lifestyle while receiving exceptional care and support from our dedicated staff.
TenderNest 6B is located at 4040 Parkhill Drive #4, Billings, MT 59106 in Yellowstone County, Montana
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Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
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