4005 Parkhill Drive, Billings, MT 59106
For more information about senior living options: (844) 490-3973
The caregivers have been wonderful. Most caregivers were caring and compassionate with the residents. The owners and management team are professional but with a heart. The non-institutional d?cor is comforting for residents and families. The nurses, support staff, housekeepers, cooks and maintenance personnel are helpful, professional and friendly. Tender Nest is cheaper than a nursing home and feels more like home. The staff are great people. Residents are treated with dignity and kindness, and caretakers are loved by those they care for.
The management is terrible. Management provides no feedback on problem resolution. There was a lack of training in essential areas. Caregivers were burdened with too many additional responsibilities, making the core duty of caring for residents secondary. A resident received another resident's medication. Management minimized the severity of the medication error and offered no explanation or concern. Bubble-wrapped pills were compromised. The resident was given a 30-day eviction notice after addressing the issue, forcing a move that worsened dementia.Tender Nest presents itself in a way that draws a wide spectrum of experiences from families and loved ones. For many, it feels like a welcoming, homey place where caregivers genuinely connect with residents. Several reviews highlight the positive, human side of the operation: a sense of dignity and kindness shown to residents, staff who are patient and attentive, and a family-like atmosphere that makes the home feel comfortable and safe. In these accounts, the environment is described as non-institutional and warm, with family members appreciating the approachable demeanor of the caregivers and the sense that their loved ones are treated with respect. The facility is praised for offering medical attention when needed and for staff members who are seen as professional, friendly, and supportive. Some families even note that the care is more affordable than a traditional nursing home and that the overall experience feels more like home than a clinical setting.
Within the same broad tapestry of feedback, other families share deeply positive personal experiences that reinforce a sense of trust and gratitude. One account describes a mother who is treated with dignity and kindness, loves her caretakers, enjoys the food, and appreciates the supportive, family-like atmosphere. Another review echoes similar sentiments, emphasizing that the owners and management team are professional yet kind-hearted, and that the family feels blessed to have found a place where their loved one can be safe and loved. A separate perspective speaks to a cousin with terminal illness who had an amazing experience there, with the staff - nurses, support personnel, housekeepers, cooks, and maintenance - being helpful, professional, and friendly. The overall impression in these pieces is that Tender Nest can be a comforting, more homelike alternative that delivers compassionate care and personal attention to residents and their families.
Beneath the warmth, however, there are significant concerns voiced about management and day-to-day operations. A number of reviewers describe management as problematic, with a recurring theme that there is little to no feedback when issues are raised. The sense conveyed is that management tends to minimize the severity of problems and does not offer clear explanations or visible accountability for incidents. This perception of defensiveness or avoidance when concerns are raised contributes to a feeling among family members that their advocacy for loved ones is unwelcome or even discouraged.
The most troubling episodes revolve around patient safety and the handling of concerns about care processes. One reviewer recounts that their mother received another resident's medication in error, and when they requested a meeting to discuss what happened and how to prevent recurrence, management did not treat the incident with seriousness or provide a satisfactory explanation. Another incident involved a problem with medication packaging - bubble-wrapped pills that were compromised - and after raising the issue, the family says the response was to blame others or minimize the seriousness. These instances have left some families feeling unsettled and skeptical about the rigor of the facility's safety and quality controls.
Complicating matters for a number of families is what they describe as retaliation for advocacy. In one particularly jarring account, after bringing safety concerns to management, the mother was given a 30-day eviction notice. The reviewer calls this eviction "unheard of in the industry" and interprets it as a punitive move designed to silence scrutiny rather than address the problems. The eviction forced a transition to another facility, with the reviewer noting that the move contributed to a deterioration in the mother's dementia. This narrative fuels a perception that speaking up about care quality carries potential personal consequences, and it casts a long shadow over the facility's willingness to engage openly with families about how to improve.
Another thread in the reviews focuses on staffing realities. Some reviewers describe that caregivers are doing their best amid a heavy workload, with responsibilities multiplying beyond direct resident care. The implication is that when caregivers juggle numerous tasks, the fundamental duty of caring for residents can become secondary, potentially impacting the consistency and thoroughness of daily care. The concerns about training are connected to this point; there is a sense that essential areas of care could be underemphasized or inadequately trained for, which could affect residents' safety and comfort over time.
Taken together, these reviews present a nuanced picture: Tender Nest can be a place of warmth, dignity, and genuine caregiving for many residents, delivering a home-like environment, compassionate staff, and a supportive atmosphere that families value. Yet there is a contrasting set of experiences in which management practices and safety concerns raise alarms about accountability, communication, and stability. The tension between positive day-to-day interactions with frontline staff and broader concerns about how the facility handles issues at the administrative level creates a complex portrait. For families considering Tender Nest, the common thread is clear: the care on the ground can be excellent and deeply meaningful, but the experience can hinge significantly on how management responds to concerns, communicates with families, and maintains consistent safety and training standards.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.TenderNest 3B in Billings, MT is a fully furnished assisted living community that offers a comfortable and convenient lifestyle for seniors. Residents can enjoy a range of amenities, including cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to stay connected with their loved ones. The community also features a small library for residents to indulge in their favorite books.
When it comes to care services, TenderNest 3B provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents are taking their medications on time and as prescribed. Additionally, the community offers a mental wellness program to support the emotional well-being of its residents.
Dining at TenderNest 3B is tailored to accommodate special dietary restrictions, ensuring that residents receive nutritious meals that meet their specific needs. The restaurant-style dining experience allows residents to enjoy delicious and satisfying meals prepared by the community's skilled staff.
Residents can engage in various activities organized by both the community and fellow residents themselves. From scheduled daily activities to resident-run initiatives, there are plenty of opportunities for socialization and entertainment within the community.
In terms of location, TenderNest 3B boasts proximity to several essential establishments. With seven cafes, 13 pharmacies, 28 physicians, 39 restaurants, four transportation options nearby as well as various places of worship and theaters within close reach, residents have easy access to all they need.
Overall TenderNest 3B offers a warm and inviting environment where seniors can receive personalized care while enjoying an active and fulfilling lifestyle in Billings, MT.
TenderNest 3B is located at 4005 Parkhill Drive, Billings, MT 59106 in Yellowstone County, Montana
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