4005 Parkhill Drive, Billings, MT 59106
For more information about senior living options: (844) 490-3973
They love their new home and the aides and nurses. The caregivers have been wonderful. Most of the caregivers were caring and compassionate. They are taking good care of the residents; the grandpa is in good hands there. She is treated with dignity and kindness. She loves her caretakers. The owners and management team are professional but with a heart. Tendernest provided an amazing experience for their cousin. The nurses, support staff, housekeepers, cooks, and maintenance people were helpful, professional, and friendly. It was cheaper than the nursing home and felt more like home.
The management is terrible and provides no feedback on resolution of problems. There appears to be a lack of training in essential areas, and caregivers have so many additional responsibilities that caring for residents becomes secondary. A resident received another resident's medication in error. Management minimized the severity of medication errors and offered no explanation. Concerns about medication distribution were minimized or blamed on others. There was an incident with bubble-wrapped pills that were compromised. A 30-day eviction notice forced relocation, which worsened the resident's dementia. It is unfortunate that a family member cannot advocate for their loved ones without facing consequences.TenderNest 3B in Billings is best suited for families and residents who prize a warm, home-like atmosphere with genuinely caring aides and nurses, and who are comfortable taking an active, ongoing role in oversight. The facility has earned praise for its personal touch, approachable staff, and a setting that feels less institutional than a traditional nursing home. It can be an affordable, emotionally supportive option for seniors who want dignity, accessible medical attention, and a family-feel environment. Those who prioritize a highly structured administrative process, transparent problem-solving, and ironclad guarantees around safety and medication administration may want to consider alternatives.
The clearest counterpoint emerges in how management operates and how errors are handled. Positive notes consistently center on the caregivers' compassion, the residents' sense of being valued, and the overall atmosphere - people speak of dignity, kindness, and a supportive team that treats residents like family. Yet multiple reviewers flag significant gaps at the leadership level: minimal feedback when issues arise, a tendency to minimize or shift responsibility for problems, and a troubling history of consequences for families who push for accountability. Critical incidents - misdistributed medication, compromised pills, and a reported eviction after raising concerns - cast a long shadow over what otherwise appears to be a nurturing care environment. In short, the day-to-day caregiving can be excellent, but the administrative framework can undermine trust and safety if not vigilantly managed.
The strongest pros - the non-institutional d?cor, the intimate, family-oriented culture, and the ability to deliver timely medical attention when needed - can offset many everyday concerns for residents who do not require relentless oversight. Families report that care teams are empathetic, that meals and social atmosphere feel homelike, and that professional staff respond promptly to health needs. End-of-life and terminal-care moments reportedly benefit from the staff's compassionate approach, aided by a setting that reduces the sterility many associate with larger facilities. The price point, often cheaper than a traditional nursing home, further reinforces its appeal for families weighing ongoing care expenses. When a resident thrives on personal connections and a familiar routine, TenderNest 3B can deliver meaningful quality of life that supports both residents and their families.
However, the cons cannot be dismissed or treated as background noise. The most consequential risk relates to management accountability and problem resolution. When concerns arise, the perception that management minimizes, deflects, or inadequately explains outcomes undermines trust and can erode safety over time. The combination of staff being stretched thin with multiple duties and insufficient training in critical areas translates into real-world vulnerability - especially around medication administration. The eviction incident, in particular, is a red flag: it suggests policies that may supersede a family's right to advocate, potentially leading to abrupt transitions that destabilize a resident, particularly someone with dementia or fluctuating needs. In short, the facility can deliver warmth and competent daily care, but it requires families to stay highly engaged and to push for clear, timely accountability.
For families weighing TenderNest 3B, a practical decision framework helps: if the priority is a home-like environment with attentive aides and a lower-cost option, and if the ability to monitor care closely is feasible (through regular visitation, explicit care plans, and rapid escalation channels), then this community can be a strong fit. If the main concern is rock-solid administrative transparency, consistent 1-on-1 care oversight, rigorous medication safety protocols, and protections against punitive measures for families who raise concerns, consider alternatives with a demonstrably stronger track record in governance and accountability. For residents with evolving memory or medical needs, ensure that dementia-specific programming and contingency plans are in place, and confirm there is a clear path to escalate concerns without retaliation.
To make a well-founded decision, arrange a thorough on-site visit with ample time to observe interactions between staff and residents, and request candid conversations with current families about how issues are resolved. Probe specifically into medication handling protocols, staff-to-resident ratios at different shifts, training programs, and documented responses to past incidents. Ask about eviction policies, how care plans are updated, and what happens when a family member questions care decisions. If the answers feel transparent, timely, and oriented toward continuous improvement - and if the culture shown by staff aligns with the warmth described by residents - TenderNest 3B stands as a compelling, practical choice. If not, it is prudent to explore facilities with more robust governance and proven, bias-free problem-resolution processes to guard against similar concerns.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Billings Logan International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.TenderNest 3B in Billings, MT is a fully furnished assisted living community that offers a comfortable and convenient lifestyle for seniors. Residents can enjoy a range of amenities, including cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to stay connected with their loved ones. The community also features a small library for residents to indulge in their favorite books.
When it comes to care services, TenderNest 3B provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents are taking their medications on time and as prescribed. Additionally, the community offers a mental wellness program to support the emotional well-being of its residents.
Dining at TenderNest 3B is tailored to accommodate special dietary restrictions, ensuring that residents receive nutritious meals that meet their specific needs. The restaurant-style dining experience allows residents to enjoy delicious and satisfying meals prepared by the community's skilled staff.
Residents can engage in various activities organized by both the community and fellow residents themselves. From scheduled daily activities to resident-run initiatives, there are plenty of opportunities for socialization and entertainment within the community.
In terms of location, TenderNest 3B boasts proximity to several essential establishments. With seven cafes, 13 pharmacies, 28 physicians, 39 restaurants, four transportation options nearby as well as various places of worship and theaters within close reach, residents have easy access to all they need.
Overall TenderNest 3B offers a warm and inviting environment where seniors can receive personalized care while enjoying an active and fulfilling lifestyle in Billings, MT.
TenderNest 3B is located at 4005 Parkhill Drive, Billings, MT 59106 in Yellowstone County, Montana
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