Billings Highgate Senior Living

Pros

• The staff at Highgate is consistently friendly, caring, and efficient, creating a warm environment for residents.
• Residents enjoy outstanding food and a wide variety of activities that cater to diverse interests.
• Communication from the management is responsive and addresses concerns promptly to ensure satisfaction.
• The availability of on-site medical services is beneficial for residents, alleviating the need for off-site appointments.
• Pets are welcomed, enhancing the livability experience for residents who cherish their furry companions.
• For many families, Highgate has proven to be a great choice, providing peace of mind and safety for their loved ones.

Cons

• There were issues with the prescription schedule not being properly communicated, leading to a lapse in medication for the resident.
• The staff often neglects to do laundry as scheduled, requiring the resident to remind them frequently.
• Weekly room cleaning is inconsistent, with light dusting often missed and the resident having to do it themselves.
• Overall care for a resident with Alzheimer’s has been disappointing since their move to the cottage, raising concerns about understaffing and chaotic environments.
• Some caregivers are reported as lacking compassion and treating their role merely as a job rather than providing nurturing care for the elderly.
• Communication between staff members and with families is problematic and has been an ongoing issue.
• The activities scheduled seem inconsistent, often not aligning with what actually occurs, which can mislead potential residents and their families regarding available options.
• Cleanliness standards have been criticized due to hygiene issues and inadequate training among staff on proper procedures.

Review

Highgate Senior Living has garnered a diverse array of reviews from families and residents over the years, highlighting both its strengths and areas for improvement. The facility has made a positive impression on many families, with some praising the welcoming atmosphere created by the friendly and caring staff. Many appreciate the high quality of food served, which adds to the overall comfort of living for residents. Moreover, Highgate offers a rich variety of activities designed to engage residents with differing interests, further enhancing their experience in this setting.

One frequent highlight among positive reviews is the opportunity for residents to keep their pets with them, which many families find heartwarming and beneficial for emotional well-being. The lifestyle provided at Highgate promotes social interaction among residents through shared dining experiences and various activities led by dedicated staff members who work diligently to involve everyone. Families have commended these efforts, noting that the dining room staff is particularly attentive and helpful in ensuring pleasant mealtimes.

However, several reviews indicate there are inconsistencies in care that warrant attention. For example, one family noted an initial miscommunication that resulted in missed doses of medication when their loved one transitioned from another facility. Instances where caregivers occasionally overlook scheduled tasks—like laundry or cleaning—have also been pointed out as areas needing improvement. While some caregivers demonstrate exceptional dedication and skill in providing care, others have been criticized for lacking compassion or proper nurturing practices toward their elderly charges.

Communication appears to be another concern raised by families interacting with Highgate’s staff. A few reviewers reported issues related to information sharing between caregivers themselves as well as between staff and family members about care plans or evaluations. In particular, one family expressed uncertainty about whether a promised monthly care evaluation had taken place due to lack of notification about it—leading them to question transparency in communication processes.

For families dealing with loved ones facing cognitive challenges such as Alzheimer’s disease, mixed experiences have surfaced regarding care quality after transitioning from general living arrangements to specialized memory care facilities within Highgate. Some reviewers felt that while initial accommodations were commendable following significant health events like falls or injuries, subsequent levels of attention appeared inconsistent—a possible reflection on staffing levels or training effectiveness amidst challenging circumstances.

In summary, while many families report satisfaction regarding the overall environment at Highgate Senior Living—particularly focusing on its engaging activities and community feel—the genuine commitment to providing consistent medical care remains an ongoing challenge. It is evident from various testimonials that although there are certainly bright spots reflected through dedicated staff members and appealing amenities, heightened focus on communication clarity and caregiver training would enhance resident experiences even further at this senior living community. As more individuals choose Highgate for their aging parents or partners, addressing these concerns could solidify its reputation as a premier senior living option that meets all aspects of resident needs holistically and effectively.

This area of Billings, Montana offers a variety of amenities and services that may be appealing to seniors looking for a convenient and accessible location. With several physicians' offices, pharmacies, and hospitals located within a few miles, residents can easily access medical care when needed. There are also a range of dining options nearby, including local restaurants and fast food chains. Additionally, there are places of worship for spiritual support and cafes for socializing with friends or enjoying a leisurely cup of coffee. The close proximity to parks provides opportunities for outdoor recreation and relaxation. For entertainment, there is a movie theater in the area as well. Transportation options such as rental services and an airport nearby make travel convenient for seniors who may want to explore beyond the immediate area. Overall, this part of Billings offers a mix of practical amenities and recreational opportunities that could make it a comfortable and enjoyable place for senior living.

Physicians

• Beltone Audiology & Hearing Center (0.2 miles)
• Fuller Family Medicine (0.3 miles)
• Flex Family Health Direct Primary Care (0.9 miles)
• Frontier Cancer Center (1.1 miles)
• Montana Foot Clinic P.C. (1.5 miles)
• St Vincent Healthcare Primary Care Network (1.6 miles)
• SCL Health Medical Group - West Grand (1.6 miles)

Restaurants

• Local Kitchen & Bar (0.3 miles)
• Samurai Garden (0.4 miles)
• Wendy's (0.4 miles)
• Sunshine Express (0.9 miles)
• Friedchicken (1 miles)
• MacKenzie River Pizza Co. (1.3 miles)
• McDonald's (1.3 miles)

Pharmacies

• Pharm406 (0.4 miles)
• Walgreens (0.9 miles)
• Albertsons Pharmacy (1.2 miles)
• CVS Pharmacy (2 miles)
• Morgan Creek Compounding Pharmacy (2 miles)
• Morgan Creek Compounding Pharmacy (2.2 miles)
• Juro's Pharmacy Health & Wellness (2.4 miles)

Hospitals

• SCL Health Research Institute (1.1 miles)
• Dialysis Clinic (2.4 miles)

Places of Worship

• Freedom Youth & Young Adults (1.4 miles)
• Emmanuel Baptist Church (1.8 miles)
• Christian & Missionary Alliance Rocky Mountain Dist (2.1 miles)
• St Pius X Church (2.9 miles)

Cafes

• Black Dog Coffee House (1.9 miles)
• Expresso Brake (2.1 miles)
• City Brew Coffee (2.4 miles)
• Panera Bread (2.5 miles)
• Starbucks (3.4 miles)
• Moav Coffee House West End (3.5 miles)
• Bull Mountain Brew (4.5 miles)

Parks

• Rose park pool (2.3 miles)
• Terry Park (4.4 miles)

Theaters

• AMC CLASSIC Shiloh 14 (2.6 miles)

Transportation

• U-Haul Moving & Storage (3.4 miles)
• Billings Logan International Airport (BIL) (3.8 miles)
• United Airlines (4 miles)
• Billings Airport (4 miles)