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Pros

• Guests enjoyed a smooth check-in with an early upgrade and complimentary warm cookies.
• The room was comfortable and clean, and the staff were friendly throughout the stay.
• The location made it easy to walk to Lincoln sites in downtown Springfield.
• Road Scholar guests had a wonderful week; the hotel was beautiful, comfortable, and close to everything.
• The front desk staff, especially Darlene, were professional, helpful, and pleasant.
• Guests appreciated being served two warm cookies after a day of traveling.
• The business lounge offered comfortable chairs for guests.
• The staff ensured conferences went smoothly.
• The restaurant attached to the hotel provided tasty options, including a good steak burger.
• The hotel offered large, clean rooms and a quiet, convenient overall experience.

Cons

• The hotel rooms were in need of a remodel and felt outdated.
• Parking directions were confusing and parking was not clearly communicated.
• The attached parking garage was city-owned and guests had to pay, which was not clearly disclosed.
• Elevators were slow or nonfunctional, and the ice maker did not work.
• The air conditioning in some rooms did not cool, and televisions did not work.
• Breakfast service was overwhelmed, with limited options and high prices.
• Check-in experiences were marred by long waits and unclear readiness.
• Billing and checkout processes were mishandled, leading to unexpected charges.

Review

Nestled in the heart of downtown Springfield, this hotel has the kind of location that makes it easy to dive into the city's Lincoln-era attractions, shops, and dining. Guests consistently note a smooth check-in experience, with early check-in and even complimentary upgrades sometimes appearing as pleasant surprises. The scent of warm cookies upon arrival becomes a small ritual for many guests, a welcome touch that pairs well with a generally bright and friendly first impression from the staff. The neighborhood walkability is a big plus, with several reviewers highlighting how easy it is to stroll to the Lincoln sites, museums, and nearby eateries.

Inside, many guests find the rooms comfortable and clean, with several praising quiet, well-lit spaces and large bathrooms. The staff across departments is repeatedly described as friendly and accommodating, from housekeeping to front desk to dining service. The business lounge is often cited as a comfortable retreat, and staff like Darlene at the front desk receive repeated praise for professionalism, helpfulness, and a warm demeanor. The combination of a pleasant staff and a clean, serene room contributes to a sense of being well taken care of during a stay that might otherwise demand a lot of hustle and bustle from a traveler in a historic city center.

Yet there is a recurring thread about the property's aging aesthetic and the need for updates. Several guests describe the hotel as "old" and in need of remodeling, even as they acknowledge that it feels quiet and safe. Some note that the d?cor, fixtures, and overall ambiance could benefit from modernization to match the modern standards they expect from a large, downtown hotel. A number of reviewers specifically point to issues such as outdated furnishings, carpets that feel dirty or worn, and rooms that could use a refresh. Nevertheless, many still rate their stay positively, emphasizing the quiet rooms and reliable basic comfort that make the property a solid foundation for exploring Springfield.

Parking and access emerge as a mixed bag. A common point of friction is parking, with some guests finding street parking free on weekends, while others run into confusing directions and a paid garage attached to the hotel that feels more like a municipal structure than a private hotel amenity. One guest even notes that the attached garage is city-owned, which complicates expectations about convenience and cost. Elevator and lift access is another area of scrutiny; several reviews mention older, slower elevators and occasional malfunctions or maintenance projects, all of which can interrupt a guest's routine in a historic property that's still trying to modernize.

Breakfast and dining experiences vary widely. Some praise the breakfast service, noting friendly staff who greet guests with smiles, while others feel the restaurant is overwhelmed by crowds, with limited selections and a price point that some consider high for what is offered. The contrast is palpable: some guests enjoy a solid burger at the on-site restaurant and appreciate the convenience of in-hotel dining, while others feel that breakfast could be more robust and better executed, especially when prices are steep and the service appears stretched thin. Loyalty benefits, such as credits for Gold or other programs, are mentioned in passing, highlighting how value perception can shift based on the quality and speed of service during peak hours.

Alongside the dining and aging concerns, several guests recount notable service successes. Conferences and large events run smoothly thanks to professional staff, and several visitors describe their rooms as spacious and well-kept, with some reporting modern touches in common areas and conference spaces. The hotel's proximity to local institutions and historic sites remains a clear advantage for business travelers and tourists alike, with a number of reviewers citing easy access to museums, Lincoln's homes, and nearby eateries. Even when a few amenities aren't perfect, the overall impression of a convenient, walkable location endures.

There is a sharp reminder, however, of the variability that can come with a large, historic property. One particularly unhappy guest describes a multi-hour (and ultimately unresolved) wait for a room, a lack of proactive communication from the front desk, and a billing dispute that culminated in a full-night charge and a sense of betrayal from a loyalty-program perspective. The tone of that account stands in contrast to the many positive experiences and underscores the importance of consistency in check-in timing, clear communications, and accurate billing. It's a stark reminder that even in a prime location with friendly staff, operational hiccups can color a guest's impression profoundly.

Overall, the hotel presents as a capable, convenient option for downtown Springfield - especially for travelers drawn by proximity to Lincoln-related sites and other city highlights. Guests who enjoy a traditional, historic hotel feel - with real strengths in staff friendliness, room cleanliness, and location - will likely leave with a positive memory, particularly when they encounter smooth check-ins, gentle mornings with warm staff, and easy access to the city's key sites. Yet the experience can be uneven: some rooms and facilities feel overdue for modernization, parking and elevator logistics can be confusing, and service gaps - whether in breakfast service or front-desk communications - can leave a sour note. For travelers who value location and reliable basics, this property offers solid potential, provided expectations are aligned with the realities of an aging, evolving historic hotel.

This part of Tucson, Arizona is a vibrant and diverse neighborhood with a range of amenities and services that cater to seniors. There are several restaurants nearby offering a variety of cuisines, as well as cafes like Starbucks and Cartel Coffee Lab for relaxing outings. You'll find places of worship such as the Islamic Center and Our Saviour's Lutheran Church close by for spiritual fulfillment. In terms of healthcare, there are several pharmacies, hospitals like UMC and St Mary's Hospital, as well as physicians' offices in the vicinity to ensure easy access to medical services. Additionally, transportation options like U-Haul Moving & Storage are available for convenience. The area also offers recreational opportunities with theaters like The Loft Cinema and parks such as Joaquin Murrieta Park and Reid Park for outdoor activities. Overall, this neighborhood provides a mix of cultural experiences, healthcare facilities, and recreational options suitable for senior living.

Restaurants

• Wok Fire & Grill (0.3 miles)
• Gentle Bens (0.6 miles)
• Scented Leaf Tea House and Lounge (0.7 miles)
• Illegal Pete's (0.7 miles)
• McDonald's (0.7 miles)
• IBT's (0.8 miles)
• Boca Tacos Y Tequila (0.9 miles)

Places of Worship

• Islamic Center Tucson (0.5 miles)
• Our Saviour's Lutheran Church (1 miles)
• St Augustine Cathedral (1.6 miles)
• Benedictine Sanctuary (2.1 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (0.7 miles)
• Starbucks (1 miles)
• Cartel Coffee Lab (1.3 miles)
• Cartel Coffee Lab (1.4 miles)
• Starbucks (1.5 miles)
• Exo Roast Co. (1.9 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• The Downtown Dispensary (1 miles)
• Genoa-QOL Healthcare Co. (1.1 miles)
• Albertsons Pharmacy (1.6 miles)
• Safeway Pharmacy (1.8 miles)
• Harvest Hoc (1.8 miles)
• Walgreens (1.9 miles)

Hospitals

• UMC Radiologic (0.8 miles)
• UMC Emergency Room (0.8 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (0.9 miles)
• Arizona Cancer Center (0.9 miles)
• Tucson Natural (2.2 miles)
• St Mary's Hospital (2.5 miles)

Physicians

• Cornerstone Health and Family Practice (1.4 miles)
• El Rio Health Center (2 miles)
• Premier Hearing (2.1 miles)
• Arizona Institute of Urology (2.4 miles)
• US Healthworks (2.4 miles)
• Arizona Cancer Center (2.7 miles)
• Gambro Healthcare (2.7 miles)

Transportation

• U-Haul Moving & Storage (1.5 miles)
• Union Pacific Railroad (2.6 miles)

Theaters

• The Loft Cinema (2.2 miles)

Parks

• Joaquin Murrieta Park (2.6 miles)
• Reid Park (2.9 miles)