Park Avenue Health & Rehab Center

Pros

• The facility is very clean and residents are well cared for.
• Management is accommodating, providing space for residents to work remotely.
• The physical therapy and occupational therapy teams are top notch.
• CNAs and nurses are compassionate and form the backbone of patient care.
• The dining services are excellent, offering delicious food with flexible options and in-room heating when needed.
• Residents can personalize their rooms and families are always welcomed.
• Monthly resident council meetings help address concerns.
• The staff communicate effectively and provide frequent updates to families.
• The therapy team is dedicated, with some staff going above and beyond in their care.

Cons

• Some reviewers described Park Avenue as a horrible place to work.
• They reported no communication between staff and frequent short-staffing leading to neglect.
• Nurses were said to come to work with extremely long fake fingernails, hindering their ability to perform their duties.
• Prescriptions were not ready upon arrival and medications were changed without first seeing the patient.
• The facility was described as old and not well maintained.
• A reviewer claimed a patient was neglected for four days.
• There were reports of missing clothes after laundry and lack of follow-up.

Review

Park Avenue Health and Rehabilitation elicits a broad range of experiences from its residents and their families, with many praising the facility for its cleanliness, caring staff, and strong rehabilitation offerings, while others raise serious concerns about management, staffing, and patient safety. Several residents describe the building as very clean and well cared for, noting that the CNAs, nurses, social workers, and doctors are extraordinarily dedicated in many cases. They point to a culture of compassion and patient attention, and many residents emphasize that the staff genuinely strives to help, sometimes going above and beyond to accommodate individual needs.

A number of reviewers highlight how accommodating the management has been, particularly for residents who continue to work remotely or maintain outside commitments. One reviewer, a long-term resident, mentions that management provided a suitable workspace to continue remote work, recognizing how important mental engagement can be for overall health. Room-related issues are described as being handled promptly, and the physical and occupational therapists are repeatedly praised for their approach - being aggressive at the resident's own pace and delivering meaningful progress, even in cases of long-standing conditions such as spinal cord injuries. Specific names are called out for making a difference, with praise directed at Dr. Joe for his kindness and expertise, and at therapists like Conor and Melissa for their knowledge, encouragement, and compassionate care.

Food and daily living arrangements are frequently cited as positive aspects. Residents appreciate dining in the dining hall with daily menu choices and the option of alternatives if the planned meal isn't appealing. For those who eat in their rooms, microwaves at the nurses' station to heat meals and in-room refrigerators for snacks are noted as convenient benefits. The ability to decorate rooms and welcome family is also mentioned as enhancing the sense of comfort and normalcy. Some reviewers mention the presence of daily activities and regularly scheduled resident council meetings, where residents have a voice in addressing concerns with staff. Additional personal touches include the facility's tolerance for smoking, which some residents view as a practical reality, even if not ideal, and the general sense that the staff cares deeply about resident well-being.

Overall satisfaction is echoed by several families and former residents who say Park Avenue is a place they would recommend for rehabilitation and care. Several accounts describe the therapy team as outstanding and the overall environment as welcoming and supportive. The phrase that the staff "really care" about patients appears repeatedly, and multiple reviewers report feeling that the people who work there bring warmth, patience, and professionalism to their roles. Positive feedback also highlights strong communication from care teams to families, with regular updates on care plans and changes, which provides reassurance during recovery or transition periods.

However, the portrait is not uniformly favorable. A substantial set of reviews details a troubling contrast: what some call a "horrible" working environment and, more disturbingly, serious concerns about patient neglect and poor communication. One exasperated worker describes management as cliquey, with a shift in leadership that allegedly lowered standards, reduced accountability, and allowed unsafe practices, such as nurses coming to work with visibly long fingernails that hinder their ability to perform tasks. Short-staffing and inconsistent supplies are cited as chronic problems, and equipment maintenance is described as inadequate, creating a sense of ongoing strain on those trying to deliver care.

Other reviews focus on experiences that families cannot ignore. Several accounts describe neglect or neglect-like symptoms, including delays in communication, lack of responsiveness to call lights, and situations in which a patient's needs were not promptly addressed. There are stories of rooms not being properly cared for, with concerns about soiled clothing, missing laundry, and miscommunication about a patient's day or status. Some reviewers recount distressing scenarios in which a patient in the final days faced unsettling conditions, prompting families to remove loved ones from the facility. The most severe anecdotes involve claims of neglect, insufficient staffing during critical times, and apprehensions about safety and basic dignity.

There are also explicit allegations related to prescription handling and medical oversight. A number of reviews claim prescriptions were not ready upon arrival, medications were altered without proper evaluation, or were mislabeled as non-prescription when they were being treated as prescribed medications. One family describes a situation where a father's care involved a prolonged period with little attention, culminating in a decision to discharge to home after a distressing sequence, including communication gaps and concerns about overall safety. These reports emphasize the need for tighter coordination between medical staff, pharmacy services, and families, as well as more consistent adherence to established care protocols.

Against this backdrop of praise and warning, there are still voices that fall somewhere in the middle. Some reviewers acknowledge the facility's strengths - cleanliness, a strong therapy program, compassionate nurses, and opportunities for meaningful engagement - while simultaneously naming issues with consistency and communication. A few residents recount positive personal outcomes, such as weight gain during rehabilitation and improvements in functional abilities, which they credit to dedicated therapists and supportive staff. These mixed experiences illustrate that Park Avenue can be a source of genuine benefit for many, yet the quality of care and the reliability of operations appear to vary by day, unit, and individual staff members.

Taken together, the collection of perspectives on Park Avenue Health and Rehabilitation paints a nuanced picture. The facility has clear and compelling strengths: a clean environment, dedicated and caring staff, robust therapy services, flexible accommodations for residents' personal and professional lives, and a welcoming atmosphere for families. At the same time, there are serious concerns about management culture, staffing stability, communications, and safety practices that some residents and families experienced or witnessed firsthand. Prospective residents and their loved ones are advised to consider these mixed experiences carefully, to visit in person, and to engage actively with care teams and administrators to understand how the facility plans to address both the ongoing strengths and the areas flagged by reviewers.

Located in Tucson, Arizona, this neighborhood offers a convenient and diverse range of amenities suitable for seniors. With multiple restaurants within close proximity, including fast food options like McDonald's and local favorites such as Wok Fire & Grill, residents can enjoy a variety of dining choices. Nearby hospitals like UMC Radiologic and The University of Arizona Medical Center provide easy access to healthcare services. Places of worship like Islamic Center Tucson and Our Saviour's Lutheran Church offer spiritual support, while cafes such as Cartel Coffee Lab cater to those looking for a relaxing spot to enjoy a cup of coffee. Pharmacies like CVS and Walgreens are readily available for medication needs, and physicians' offices like Cornerstone Health and Family Practice ensure quality healthcare is easily accessible. In addition, the neighborhood boasts convenient transportation options with U-Haul Moving & Storage nearby. Overall, this area provides a well-rounded environment that caters to the varied needs of seniors looking for a comfortable and convenient place to live in Tucson.

Restaurants

• McDonald's (0.4 miles)
• Wok Fire & Grill (0.6 miles)
• McDonald's (0.9 miles)
• Gentle Bens (1 miles)
• Scented Leaf Tea House and Lounge (1 miles)
• Dirtbag's (1 miles)
• Illegal Pete's (1 miles)

Hospitals

• UMC Radiologic (0.7 miles)
• UMC Emergency Room (0.7 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (0.8 miles)
• Arizona Cancer Center (1.1 miles)
• Tucson Natural (2.3 miles)
• St Mary's Hospital (2.8 miles)

Places of Worship

• Islamic Center Tucson (0.8 miles)
• Our Saviour's Lutheran Church (1 miles)
• Benedictine Sanctuary (2 miles)
• St Augustine Cathedral (2 miles)

Cafes

• Cartel Coffee Lab (0.9 miles)
• Starbucks (0.9 miles)
• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.2 miles)
• Cartel Coffee Lab (1.8 miles)
• Coffee Times Drive-Thru (2.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Genoa-QOL Healthcare Co. (1.1 miles)
• Albertsons Pharmacy (1.2 miles)
• The Downtown Dispensary (1.4 miles)
• Walgreens (1.5 miles)
• Harvest Hoc (1.5 miles)
• Safeway Pharmacy (2 miles)

Physicians

• Cornerstone Health and Family Practice (1.2 miles)
• Premier Hearing (1.8 miles)
• Arizona Cancer Center (2.2 miles)
• El Rio Health Center (2.4 miles)
• North Campbell Ear Nose & Thrt (2.4 miles)
• US Healthworks (2.5 miles)
• Arizona Institute of Urology (2.7 miles)

Transportation

• U-Haul Moving & Storage (1.9 miles)
• Union Pacific Railroad (2.9 miles)

Theaters

• The Loft Cinema (2.1 miles)

Parks

• Joaquin Murrieta Park (2.8 miles)