Park Avenue Health And Rehabilitation

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  • Interior

    A hallway console table adorned with a decorative mirror, lamp, and vase.

  • Outdoors

    A courtyard featuring a turtle sculpture and fountain surrounded by greenery.

  • Decor

    A spacious indoor event area featuring tables with red tablecloths, chairs, a flag, and a television.

  • Building

    A peaceful courtyard featuring benches, greenery, and lamp posts surrounded by a building.

  • Architecture

    A building entrance with a green canopy and flagpole.

  • Trees

    A scenic view of a garden with a central fountain surrounded by trees.

  • Dining

    A banquet hall with tables set up with purple tablecloths, ready for an event.

  • Landscaping

    A sunny courtyard surrounded by buildings with a view of distant mountains.

  • Kitchen

    A physical therapy room equipped with parallel bars and a small kitchen area for rehabilitation exercises.

  • Television

    A spacious lounge area with sofas, tables, and a television.

  • Lobby

    A spacious hospital lobby featuring a central reception desk.

  • Exterior

    A modern building exterior with a landscaped lawn and trees under a clear blue sky.

  • Appliances

    A modern kitchen with white cabinets, equipped with appliances including a microwave, oven, and refrigerator.

  • Palm Trees

    View of a commercial building with a parking lot and palm trees in a desert setting.

Park Avenue Health And Rehabilitation

2001 North Park Avenue, Tucson, AZ 85719

For more information about senior living options: (844) 490-3973

3.9 from 100 reviews
5 stars
62
4 stars
11
3 stars
1
2 stars
3
1 stars
23

Skilled Nursing Facility

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    Overall Review of Park Avenue Health And Rehabilitation

    Pros

    • pro The facility has extraordinary employees from CNAs to doctors.
    • pro The facility is very clean and takes great care of residents.
    • pro Management is accommodating, especially for residents who work remotely.
    • pro Issues are addressed quickly with complete satisfaction.
    • pro Physical therapy and occupational therapy are top notch, with progress at the resident's own pace.
    • pro The food service is flexible and responsive, with alternatives and in-room heating when needed.
    • pro Room refrigerators are allowed, which is a big plus.
    • pro The facility offers many daily activities and a monthly resident council meeting.
    • pro The majority of CNAs and nurses are compassionate; CNAs are the backbone of patient care.
    • pro The staff are friendly, welcoming, and genuinely care about residents.
    • pro The therapy team is second to none.
    • pro Communication is excellent.

    Cons

    • pro The facility is described as a horrible place to work.
    • pro Changes in management have lowered standards and accountability.
    • pro Staff are often on their phones and fail to communicate, leading to neglect.
    • pro Short staffing and missing supplies hinder patient care.
    • pro Equipment is not properly maintained.
    • pro Prescriptions are not ready upon arrival and medication changes occur without seeing the patient first.
    • pro The facility mislabels medications, stating melatonin and Tylenol are prescription when they are not.
    • pro A resident was neglected for days, prompting family members to demand discharge.

    Review

    Park Avenue Health and Rehabilitation is described by a number of residents and family members as a facility with extraordinary staff, clean surroundings, and a broad range of professionals from CNAs to social workers to doctors who provide attentive care. Reviewers consistently note that the building is well maintained and that the management team has been accommodating, especially for residents who also work remotely or have other regular commitments. Quick responses to room concerns and a commitment to high-quality therapy and daily activities are frequently highlighted as key strengths. For many, the care experience is not only about medical treatment but also about daily comfort, mental well-being, and the ability to stay engaged in life outside the facility.

    A common thread among many testimonials is the emphasis on personalized care and a proactive approach to therapy. One resident, dealing with a spinal cord injury for four decades, describes aggressive yet paced physical therapy and occupational therapy that has yielded notable improvements. The therapy teams are praised as "top notch" and "second to none," with individuals like Conor from physical therapy and nurse Melissa singled out for going above and beyond. The physicians, including Dr. Joe, are described as kind and compassionate, helping create a sense that the residents are not just patients but valued people. The facility's dedication to flexible dining options, in-room nourishment support, and even practical amenities like microwaves and room refrigerators is seen as a thoughtful touch that supports independence and comfort.

    Food service and daily living arrangements appear to be a major positive for many residents. Several reviews mention the ability to eat in the dining hall with daily menu planning and alternative options if what's on offer isn't suitable. For those who require in-room meals, staff are praised for heating food and ensuring nutrition remains accessible. The room design and decor flexibility - along with clear encouragement for family visits and welcome attitudes toward visitors - contribute to a home-like atmosphere. The presence of regular resident council meetings and staff engagement in addressing concerns reinforces a sense of community and open communication.

    Across the board, multiple reviews emphasize the facility's overall cleanliness, friendliness, and professionalism of the staff. Phrases like "great dedicated staff," "very clean and friendly," and "the staff here is so friendly and welcoming" recur in many accounts. Families and residents repeatedly express confidence in the daily care, with a strong sense that CNAs and nurses are compassionate and dependable. The sense of a supportive environment that prioritizes resident well-being, safety, and engagement is a recurring theme, making Park Avenue appear, to many, like a place where quality of life is an integral part of the rehabilitation and long-term care plan.

    However, not every experience aligns with the positive tone. There are several accounts that describe significant challenges connected to management changes and staffing. Some reviewers report a shift from five-star to two-star performance following changes in leadership, with complaints about cliquish behavior among supervisors and a perceived decline in accountability and standards. Short-staffing, shortages of basic supplies (briefs, trash bags, hand hygiene products, and other essentials), and maintenance issues with equipment are cited as ongoing problems by those who worked on or with the long-term units. There is a sense that the atmosphere has become more focused on social interactions among staff than on rigorous caregiving, according to these critiques.

    Communication problems are a frequent theme in the negative reviews. Several reviewers recount poor communication between staff and families, delays in updating care plans, and inconsistent responses to questions about medications and prescriptions. Specific grievances include prescriptions being changed without directly seeing the patient, misclassification of over-the-counter items as prescription medications, and a general sense that important information isn't being relayed promptly. In some cases, families felt overwhelmed by the lack of timely contact during critical days, leading to conclusions that their loved ones were not receiving the level of attention they deserved.

    Some of the most troubling anecdotes describe neglectful experiences and severe lapses in care. Stories include concerns about delayed or incomplete responses to urgent needs, instances of soiled clothing being mishandled or misplaced, and even incidents that prompted families to remove their loved ones from the facility after frightening or distressing episodes. One account details a particularly distressing night involving a roommate's death in the room, with questions about how the situation was managed and whether proper alternatives were explored. Grievances were filed in some cases, with mixed outcomes and inconsistent follow-up, leaving families feeling unheard and uncertain about accountability.

    Taken together, the reviews present a facility with real strengths and real challenges. On the positive side, Park Avenue Health and Rehabilitation is praised for strong, compassionate care from a broad spectrum of staff, effective therapy programs, accessible dining and room amenities, a clean environment, and a culture of warmth that makes families feel welcome and residents feel respected. On the negative side, there are credible accounts of management-related declines in standards, persistent operational gaps, and serious concerns about communication and safety. For families considering Park Avenue, these mixed experiences highlight the importance of direct, ongoing conversations with the care team, demonstrations of reliable staffing, and visible commitment to the issues that matter most to each individual resident's health and comfort. The facility's future, as reflected by these voices, will hinge on how well it balances its strengths with targeted improvements in leadership, communication, and resource availability.

    Features

    Housing

    • 200 resident community capacity 200 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Tucson International (9 miles away) Tucson International (9 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Park Avenue Health And Rehabilitation is an assisted living community located in Tucson, AZ. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience. These amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished apartments, a gaming room, a garden area, housekeeping services, kitchenettes in each apartment, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms for each resident, restaurant-style dining options, a small library for reading and learning, telephone access in each apartment, transportation arrangement services (both medical and non-medical), a wellness center for health and fitness activities, as well as Wi-Fi/high-speed internet access throughout the community.

    In addition to these amenities, we also provide comprehensive care services to our residents. These services include 24-hour call system for immediate assistance when needed, 24-hour supervision to ensure the safety and well-being of our residents at all times. We offer assistance with daily activities such as bathing and dressing. Our staff is trained in assisting with transfers to help residents move around safely. We coordinate with health care providers to ensure that our residents receive proper medical attention and medication management. Our community also provides specialized diets such as diabetes diet if required by the residents. We prepare and serve meals according to individual dietary restrictions.

    At Park Avenue Health And Rehabilitation, we believe in promoting an active lifestyle for our residents. We offer concierge services to cater to their needs and preferences. There are fitness programs available for physical exercise and wellness. Additionally, we organize planned day trips for recreational outings. Our community encourages resident-run activities where they can engage with fellow residents and build connections. There are scheduled daily activities to keep everyone entertained.

    Furthermore, our location offers convenient access to various facilities nearby including cafes (12 nearby), parks (1 nearby), pharmacies (16 nearby), physicians (15 nearby), restaurants (43 nearby), transportation options (2 nearby), places of worship (4 nearby), theaters (1 nearby) and hospitals (6 nearby). This ensures that our residents have access to the necessary services and amenities in close proximity.

    At Park Avenue Health And Rehabilitation, we strive to provide a comfortable and enjoyable living environment for our residents. With our range of amenities, comprehensive care services, and convenient location, we aim to create a vibrant and fulfilling community where residents can live their best lives.

    Nearby Places of Interest

    Restaurants

    • McDonald's (0.4 miles)
    • Wok Fire & Grill (0.6 miles)
    • McDonald's (0.9 miles)
    • Gentle Bens (1 miles)
    • Scented Leaf Tea House and Lounge (1 miles)
    • Dirtbag's (1 miles)
    • Illegal Pete's (1 miles)

    Hospitals

    • UMC Radiologic (0.7 miles)
    • UMC Emergency Room (0.7 miles)
    • The University of Arizona Medical Center - Medicine Clinic Physician Offices (0.8 miles)
    • Arizona Cancer Center (1.1 miles)
    • Tucson Natural (2.3 miles)
    • St Mary's Hospital (2.8 miles)

    Places of Worship

    • Islamic Center Tucson (0.8 miles)
    • Our Saviour's Lutheran Church (1 miles)
    • Benedictine Sanctuary (2 miles)
    • St Augustine Cathedral (2 miles)

    Cafes

    • Cartel Coffee Lab (0.9 miles)
    • Starbucks (0.9 miles)
    • Starbucks (1 miles)
    • Starbucks (1.1 miles)
    • Starbucks (1.2 miles)
    • Cartel Coffee Lab (1.8 miles)
    • Coffee Times Drive-Thru (2.3 miles)

    Pharmacies

    • CVS Pharmacy (1 miles)
    • Genoa-QOL Healthcare Co. (1.1 miles)
    • Albertsons Pharmacy (1.2 miles)
    • The Downtown Dispensary (1.4 miles)
    • Walgreens (1.5 miles)
    • Harvest Hoc (1.5 miles)
    • Safeway Pharmacy (2 miles)

    Physicians

    • Cornerstone Health and Family Practice (1.2 miles)
    • Premier Hearing (1.8 miles)
    • Arizona Cancer Center (2.2 miles)
    • El Rio Health Center (2.4 miles)
    • North Campbell Ear Nose & Thrt (2.4 miles)
    • US Healthworks (2.5 miles)
    • Arizona Institute of Urology (2.7 miles)

    Transportation

    • U-Haul Moving & Storage (1.9 miles)
    • Union Pacific Railroad (2.9 miles)

    Theaters

    • The Loft Cinema (2.1 miles)

    Parks

    • Joaquin Murrieta Park (2.8 miles)

    Frequently Asked Questions

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