The Hacienda at the River

Pros

• The Hacienda at the River is a clean and bright facility with pleasant decor and comfortable living spaces.
• Residents enjoy a variety of activities, including an impressive equine program that even appeals to those who aren't typically "horse people."
• The attentive staff, referred to as Nayas, provide excellent care, ensuring residents receive the support they need in their daily routines.
• Families appreciate the communication from the staff regarding their loved ones' needs and preferences, particularly concerning food.
• The facility offers a range of outings and activities for residents, creating a lively atmosphere that fosters engagement.
• Many reviews highlight the good quality of food served at The Hacienda, contributing to residents' overall satisfaction during their stay.

Cons

• The surroundings of The Hacienda at The River are unsecure, making it dangerous at night due to the presence of people and animals coming from nearby areas.
• Some doors in the facility are left unlocked throughout the night, raising concerns about safety.
• The staff, referred to as "nayans," are just regular certified nursing assistants (C.N.A.s), and some have been described as mean.
• Evening nurses are perceived as unskilled, leading to worries about the quality of care.
• The food served is considered poor, featuring unappealing items like fake cheese and hard breads, with no diabetic snacks available at night.
• The facility is frequently short-staffed, impacting the level of care provided.
• There is a lack of basic facilities for staff, such as sinks with hot water.
• Concrete flooring is seen as unsafe for older residents.

Review

The Hacienda at the River has garnered a range of impressions from residents and their families, reflecting both the strengths and weaknesses of this relatively new assisted living facility. Many reviewers have praised its cleanliness, modernity, and the variety of services offered, though some concerns about safety measures and staffing have also been raised.

One of the standout features noted by reviewers is the impressive equine therapy program. This unique aspect provides residents with opportunities to engage with horses, an experience that many found enjoyable—even those who typically do not consider themselves "horse people." The staff’s dedication to building rapport with residents was frequently highlighted; caregivers are referred to as "Nayas," and there seems to be a genuine effort made to understand each resident's individual preferences, particularly in terms of food and daily routine. Families felt reassured by the attentiveness of nurses, who communicated regularly about their loved ones’ care.

However, while many aspects were appreciated, significant concerns were voiced regarding overall safety. Several individuals reported feeling uneasy about security at night due to unmonitored entrances and potential risks posed by nearby wildlife and individuals accessing the property from surrounding areas. Reviews pointed out issues such as doors being left unlocked overnight, raising alarms about resident safety within the facility. Aspects like these could cause families to reconsider whether it’s a suitable environment for their loved ones.

Food quality appears to be another area where experiences diverged significantly among residents. Multiple reviews express dissatisfaction with meal offerings—describing them as lacking in variety or taste—and specifically mentioning items like fake cheese and hard breads. Notably, those with dietary restrictions such as diabetes reportedly struggled due to a lack of snacks available in the evening hours. While some described enjoying meals during their stay—a sentiment echoed by certain family members—it seems that inconsistency may exist depending on individual tastes or needs.

Staffing levels also came under scrutiny; families noted that short staffing was a recurring issue which possibly affected both care quality and resident satisfaction. Concerns were raised about some staff members' skill sets, particularly among evening nurses who might lack adequate experience in dealing with elderly patients' needs. Moreover, reviews suggest that while newer employees exhibit energy and enthusiasm, they may still require more training or guidance in navigating elder care challenges effectively.

Despite these critiques, many visitors recognized the facility's efforts to maintain an inviting atmosphere through well-decorated common areas filled with natural light and engaging activities designed for social interaction amongst both assisted living residents and those receiving memory care treatments. Residents reported enjoying various recreational outings when activities were possible despite pandemic-related limitations.

In summary, The Hacienda at the River boasts numerous appealing attributes—modern facilities offering equine therapy programs, attentive caregivers striving for personalized care amidst ongoing adjustments—and yet faces legitimate challenges concerning safety protocols and staff training levels. Individuals considering placement here should weigh both commendations for specific programs against cited operational shortcomings while making informed decisions for their loved ones’ residency options.

This part of Tucson, Arizona, is well-equipped with various healthcare facilities such as the Center For Neuro Sciences, Pima Heart, and Arizona Oncology. There are also several dining options nearby including Union Public House and P.F. Chang's China Bistro. Ren Coffeehouse and Starbucks offer convenient spots for a coffee break. Additionally, there are pharmacies like Walgreens and Albertsons Pharmacy within a short distance for medication needs. The proximity to UMC Emergency Room and The University of Arizona Medical Center - Medicine Clinic Physician Offices provides peace of mind in case of any medical emergencies. Children's Memorial Park offers a tranquil outdoor space for relaxation, while Our Saviour's Lutheran Church and the Islamic Center Tucson cater to spiritual needs. Overall, this area offers a convenient and diverse range of amenities suitable for senior living in Tucson.

Physicians

• Center For Neuro Sciences (0.2 miles)
• Pima Heart (0.3 miles)
• Systems Medicine (0.7 miles)
• North Campbell Ear Nose & Thrt (0.8 miles)
• Banner - University Medicine Breast Imaging Center (0.8 miles)
• Arizona Oncology (0.9 miles)
• Arizona Cancer Center (0.9 miles)

Restaurants

• Union Public House (0.7 miles)
• P.F. Chang's China Bistro (0.9 miles)
• McDonald's (1.5 miles)
• Tucson Hop Shop (1.6 miles)
• Beyond Bread (1.7 miles)
• Culver's (1.9 miles)
• Hacienda Del Sol (1.9 miles)

Cafes

• Ren Coffeehouse (0.7 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)
• Cartel Coffee Lab (2.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.7 miles)
• LeBuzz Caffe (2.8 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• Albertsons Pharmacy (1.9 miles)
• Harvest Hoc (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)

Hospitals

• UMC Emergency Room (3.1 miles)
• UMC Radiologic (3.1 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (3.2 miles)
• Arizona Cancer Center (3.8 miles)

Parks

• Children's Memorial Park (3.2 miles)

Places of Worship

• Our Saviour's Lutheran Church (3.3 miles)
• Benedictine Sanctuary (3.5 miles)
• Islamic Center Tucson (3.8 miles)

Theaters

• The Loft Cinema (3.4 miles)