St Ann Rest Home in Milwaukee, WI
Save2020 South Muskego Avenue, Milwaukee, WI 53204
For more information about senior living options: (844) 490-3973
Neimy the administrator provided a tour, and residents were seen enjoying activities with everyone working together. The facility is described as one of the best places to care for loved ones, with staff who consistently do a great job. It was the first nursing home visited that did not smell like a nursing home, and the patients are well cared for. Sandy Rivera is very professional and demonstrates excellent customer service skills. An excellent new administrator leads activities that bring love and joy to patients and uphold quality of care. The management team is great, and the building is wonderfully unique, quiet, and clean. The Bay at St Ann Health and Rehabilitation Center is very clean, offers round-the-clock nursing, and the staff are friendly, caring, and attentive to residents. The facility is spotlessly clean with fantastic food, fun activities, beautiful grounds, and loving staff.
There were urine spots and stains on the sheets and pillowcases. It took staff 20 minutes to answer the call bell for a fall-risk patient. The parking situation is a nightmare, with only one narrow guest lot and no decent street parking. On the first night, meds were not given and a liquid diet was served instead of a regular meal. Call lights were not answered, forcing residents to attempt bathroom use on their own. The facility smelled bad and there were dried urine items in the closet. Residents were left in urine and bowel movements all night with insufficient staff. Some staff were on cell phones instead of attending to patients. The administrator and director of nursing reportedly did not contact the family after complaints; the facility should be shut down.St Ann Rest Home in Milwaukee is best suited for families seeking a small, homey environment where staff cultivate close relationships and residents can participate in regular activities within a faith-informed, culturally familiar setting. The community's intimate scale - roughly 40 residents - favors seniors who benefit from predictable routines, steady interpersonal contact, and a sense of belonging reinforced by Catholic traditions and a Polish-identified staff presence. Those who prize a strong daily cadence, accessible on-site amenities, and a setting that feels like a true, small-town nursing home will find resonance here. At the same time, this is not the right fit for care needs that demand relentless clinical oversight, rapid response to call bells, or aggressive fall-prevention and safety protocols delivered at a high, system-wide level. For families unable to vigilantly oversee care or who require consistently flawless execution across meds, schedules, and urgent calls, alternatives deserve serious consideration.
On the upside, the positives at St Ann Rest Home frequently center on its intimate, community-anchored feel. Residents benefit from staff who - by many accounts - know them well, with administrators and activity coordinators praised for creating engaging, meaningful programming. The environment is repeatedly described as clean, quiet, and well-kept, with a dining experience that some reviewers regard as notably better than expected for an older facility. Therapy services - physical and occupational - are reflected in remarks about staying active and walking with support, while the facility's emphasis on crafts, music, and social interaction gives the impression of a lively, resident-centered culture. The presence of dedicated leadership and ongoing improvements under new management contribute to a sense that the building's heart is in the right place, and several families specifically commend the staff's care ethic and the feeling that residents are treated with dignity and respect.
But the concerns voiced across reviews are hard to dismiss. The most serious red flags involve care delivery and responsiveness: delayed or missed medication administration, call bells left unanswered for extended periods, and residents being left without proper assistance or even placed at risk due to staffing gaps. There are multiple accounts of rooms not being kept up to standard, beds unmade, odors and soiled linens, and residents experiencing distress when immediate help was needed. Some families describe situations where a memory-care resident moved into the wrong room, and others report that staff turnover or understaffing undermined consistent attention to basic needs. The stark contrast between the facility's stated commitment to quality and the episodes recounted by several families creates a pattern that cannot be ignored when weighing risk, especially for those with higher care requirements.
These strong pros and significant cons create a clear balance: the homey, activity-rich environment and dedicated leadership can offset many residents' desire for a comforting, familiar setting, but they do not fully offset the most serious safety and care failures cited by critics. When operations feel understaffed or unresponsive, even a well-intentioned, culturally aligned program falls short of delivering reliable, safe care. For families who can regularly visit and advocate, and who place a premium on personal attention, St Ann Rest Home can be a meaningful, almost familial place. For others, especially those prioritizing consistent clinical rigor, predictable med management, and fail-safe call-light responsiveness, the risk profile argues for exploring alternatives with stronger, more uniformly executed safety nets.
To navigate a decision about this community, prospective visitors should enter with concrete checklists and a plan to verify current practice. Request a tour focused on day-to-day coverage: staffing levels on multiple shifts, call-light response times, medication administration procedures, and examples of how recent concerns were addressed by leadership. Speak with current residents and their families about how often they must escalate issues and whether follow-up communication from the administrator or director of nursing is timely. Inspect the physical environment during different times of day to judge cleanliness, linens, and odor control, and probe the dining area and activity calendar to understand whether what's offered aligns with resident needs and preferences. Ask about transportation options and whether outings are feasible for those who cannot rely on campus-only activities.
The bottom line is pragmatic: St Ann Rest Home can be a good match for families seeking a compact, church-rooted community with robust programming and genuine care from a proactive management team - provided there is confidence in ongoing staffing stability and the ability to ensure timely, attentive care every shift. If safety metrics and consistent, immediate nurse response are non-negotiables, alternatives should be pursued with equal diligence. For families comfortable with hands-on oversight and drawn to a warm, intimate setting where staff are frequently praised for their commitment, St Ann Rest Home remains a viable option, deserving a careful, in-person evaluation that prioritizes current staffing realities, recent improvement measures, and the facility's plan to sustain reliable, compassionate care day after day.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Ann Rest Home in Milwaukee, WI is a warm and inviting assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. Each resident will feel right at home with our fully furnished apartments, complete with cable or satellite TV and Wi-Fi/high-speed internet. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled kitchen staff, taking into account any special dietary restrictions.
Our dedicated housekeeping services keep the living spaces clean and tidy, allowing residents to focus on enjoying their time here. For those who enjoy spending time outdoors, we have a lovely garden and outdoor space where residents can relax or engage in activities.
St Ann Rest Home also provides assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Our 24-hour supervision ensures that residents are always safe and cared for. We also offer a mental wellness program to support the emotional well-being of our residents.
Residents can stay socially active through our resident-run activities and scheduled daily activities, ensuring they have plenty of opportunities to engage with others and pursue their interests. In addition to our on-site amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby for easy accessibility.
At St Ann Rest Home, we strive to provide a comfortable and fulfilling lifestyle for our residents while ensuring their health needs are met through excellent care services.
St Ann Rest Home is located at 2020 South Muskego Avenue, Milwaukee, WI 53204 in Milwaukee County, Wisconsin
St Ann Rest Home on seniors.fyi includes 5 photos including images showing interior, exterior, building, balcony, landscaping, fireplace, decor, painting, and more.
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