2727 West Mitchell Street, Milwaukee, WI 53215
For more information about senior living options: (866) 208-4318
Mercy Health Services Costs & Pricing
Mercy Health Services presents a competitive pricing structure for its accommodations, particularly in comparison to both Milwaukee County and the broader state of Wisconsin. For semi-private rooms, Mercy's monthly rate stands at $5,500, which is notably higher than Milwaukee County's average of $4,341 and considerably above the state average of $3,977. Similarly, the cost for private rooms at Mercy is set at $6,000 per month, again exceeding the county's rate of $4,513 and Wisconsin's statewide figure of $4,339. While these rates are on the higher side compared to local and state averages, they may reflect enhanced amenities or specialized care that Mercy Health Services provides.
| Floor plans | Mercy Health Services | Milwaukee County | Wisconsin |
|---|---|---|---|
| Semi-Private | $5,500 | $4,341 | $3,977 |
| Private | $6,000 | $4,513 | $4,339 |
Overall Review of Mercy Health Services
Pros
Mercy Rehab staff have provided over 20 years of compassionate and supportive care.- The relief on the resident's face when he returned to Mercy was priceless.
- The reviewer recommends Mercy Rehab for its outstanding care and compassion.
- Margaret is described as an angel.
- The staff are friendly and informative.
- The facility is clean and the decor is pleasing to the eyes.
- The food smells wonderful.
- The facility helped him regain mobility and start a new life after a stroke.
Cons
They describe Mercy Rehab as disrespectful and unsanitary, with third-shift workers not doing their jobs and patients at risk for bedsores.- They call the place a nightmare and warn others not to bring their loved ones there.
- They report therapy was barely provided, clothes went missing, and a bowel infection left their relative gravely ill, indicating a lack of proper care.
- They state there are too many patients and not enough staff, leading to neglect and delays in care.
- They accuse staff of neglect and poor-quality food, noting that authorities have fined the facility and issues continued.
- They say clothing is taken and not returned unless reclaimed in person, leaving residents without clothing.
Review
Mercy Health Services in Milwaukee is best suited for families seeking a relationship-driven setting where compassionate, long-term care and hospice partnerships are a core strength. Several accounts describe decades of Caring rehab staff delivering steady, heartfelt support, and the emotional relief that comes when a loved one returns to Mercy’s care with Hospice involvement. In practice, this facility can feel like a small community where staff are approachable, and some residents benefit from attentive, person-centered attention. For families prioritizing warmth, familiarity, and a steady contact point, Mercy presents itself as a practical option.
That said, Mercy is not the right choice for those requiring relentless, high-intensity rehab, or for families who demand flawless sanitation and consistently prompt service. The reviews contain repeated, troubling warnings about staffing gaps, particularly on night shifts, and about care timelines that stretch longer than expected. Serious concerns are voiced about infections, bedsores, and residents left waiting for basic needs or meals. With multiple reports of clothing being misplaced or mishandled, and some references to state actions or fines, the facility’s operation appears uneven enough that risk assessment should be a central part of any decision-making process.
The strongest positives in Mercy’s favor center on compassionate, relationship-based care and the potential for meaningful progress when rehab and hospice collaborate effectively. When staffing aligns, reviews note friendly, respectful treatment of residents and a care culture that values dignity. The facility’s smaller scale can translate into more intimate attention from management and direct caregivers, which, in some cases, translates into better communication with families. Positive anecdotes also highlight clean environments, pleasant décor, and meals that carry appealing aromas, suggesting that the atmosphere supports a comforting stay for residents who respond well to routine and personal attention.
Yet the negatives carry substantial weight. Persistent concerns about staffing levels and responsiveness undermine reliability, especially during overnight hours. Reports of neglect, delayed therapy, and infection risk cannot be dismissed, and some families describe an experience that falls short of expectations for basic care. The consistent thread across several accounts is that operational inconsistencies, whether in therapy access, housekeeping, or personal item handling, can erode trust and escalate stress for families already navigating a loved one’s health challenges. These dimensions matter just as much as bedside manner or a single stellar shift.
Families evaluating Mercy should conduct rigorous, in-person assessments and ask pointed questions. On tours, observe staffing during different shifts to gauge responsiveness and the texture of care in practice. Seek exact nurse-to-resident ratios, therapy availability, and the cadence of daily care tasks. Inquire about how meals are scheduled and served, how laundry and clothing are tracked, and what systems exist for incident reporting and follow-up. Request current state survey results and recent corrective action plans, and ask for references from peers with similar care needs. Clarify how hospice partners with Mercy on transition plans, symptom management, and end-of-life preferences.
Ultimately, Mercy Health Services can be a viable fit for families who prize a warm, compassionate atmosphere and who value hospice integration as a cornerstone of the experience. It suits residents who can align with a setting where personal connections and steady, experienced staff can drive meaningful progress in rehab goals, particularly after events like a stroke, and where the care culture emphasizes dignity and respect. However, for those prioritizing consistently strong staffing, impeccable sanitation, predictable daily execution, and blisteringly reliable therapy schedules, alternatives should be seriously considered. This is a facility that can deliver excellent moments, yet it demands careful, informed advocacy from families to ensure those moments become the rule rather than the exception.
60 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
General Mitchell International (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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