Mercy Health Services
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2727 West Mitchell Street, Milwaukee, WI 53215
For more information about senior living options: (844) 490-3973
Mercy Health Services presents a competitive pricing structure for its accommodations, particularly in comparison to both Milwaukee County and the broader state of Wisconsin. For semi-private rooms, Mercy's monthly rate stands at $5,500, which is notably higher than Milwaukee County's average of $4,341 and considerably above the state average of $3,977. Similarly, the cost for private rooms at Mercy is set at $6,000 per month, again exceeding the county's rate of $4,513 and Wisconsin's statewide figure of $4,339. While these rates are on the higher side compared to local and state averages, they may reflect enhanced amenities or specialized care that Mercy Health Services provides.
| Floor plans | Mercy Health Services | Milwaukee County | Wisconsin |
|---|---|---|---|
| Semi-Private | $5,500 | $4,341 | $3,977 |
| Private | $6,000 | $4,513 | $4,339 |
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Mercy Rehab staff provided over 20 years of compassionate and supportive care. The relief on Donald's face when he returned to Mercy Hospice was priceless. Mercy Rehab staff were described as wonderful and caring during the recent weeks with North Shore Hospice. Margaret is described as an angel. Some Mercy staff are friendly and informative. The facility is clean, with pleasing decor, and the food smells wonderful. A stroke survivor credited Mercy with helping them regain mobility and start a new life. Mercy staff are noted for kindness and respect toward residents and staff, with a favorable staff-to-resident ratio and caring management. Mercy Rehab is recommended for outstanding care and compassion.
The place is described as very disrespectful and unsanitary. Third-shift staff are alleged to not perform their jobs. It is claimed that patients develop bedsores due to inadequate care. A reviewer reports that a husband received barely any therapy and his clothes went missing. The facility is criticized for having too many patients and too few staff, leading to inadequate care. Neglect is alleged, including infections and emergencies arising from poor care. One reviewer warns never to bring a loved one there, calling the place a nightmare. Another account states that staff attend to patients only when they feel like it and food is delayed. Clothing and belongings are reportedly taken and not returned unless reclaimed by the patient or family.Mercy Rehab and North Shore Hospice appear in these reviews as a care continuum with deeply human moments. One heartfelt account centers on a friend named Donald, born with cerebral palsy, whose mobility declined with age and who relied on total assistance for years. After a brief hospital stay, he returned to Mercy with Hospice services, and the relief on his face when back at Mercy is described as priceless. The message from that caregiver is clear: more than two decades of compassionate and supportive care left a lasting impression, and the family thanks Mercy Rehab staff for their dedication. The tribute also specifically mentions North Shore Hospice in these recent weeks, underscoring a belief that the combination of Mercy's team and hospice services provided meaningful comfort at the end of life. The closing sentiment is a clear recommendation: Mercy Rehab's outstanding care and compassion, with a special nod to "Margaret," who is described as an angel.
Yet, the same pages of experiences hold a starkly different drumbeat. A separate and highly emphatic warning stresses not bringing a loved one to the facility. The reviewer paints a grim picture: disrespect, unsanitary conditions, and third-shift staff who apparently "do not do their jobs." The critique suggests systemic issues, including over- and under-medicating patients and the unfortunate consequence of bedsores. The tone is urgent and cautionary, ending with a strongly worded plea to avoid placing a loved one there. This perspective frames Mercy Rehab as a place that can produce devastating outcomes for some families.
Another detailed account shares bitter disappointment from a caregiver whose husband was sent there for rehabilitation. The experience is described as poor and neglectful: therapy was barely provided, clothing frequently disappeared, and the husband developed a bowel movement infection that led to emergency care. The reviewer cites a month-long stay (August 2024) with what they perceive as inadequate care due to overcrowding and insufficient staff. They acknowledge that there are "some nice nurses" and staff who do care, but the overarching impression is that the facility is overwhelmed and unable to meet basic needs consistently. The message reinforces a warning to "always investigate or visit the facility before putting your loved one in."
Not all entries are bleak, however. A separate review highlights positive impressions of cleanliness, staff engagement, and responsive communication. The writer describes a scene where the patient seemed pleasant and in good spirits, suggesting improved morale and a more caring environment in a different moment or with different staff. They credit friendly and informative employees, a clean facility with pleasing decor, and even appetizing smells from the food. The reviewer notes that staff respond to phone calls when they cannot be present, and CNN-like praise for Mercy's positive experience begins to form, illustrating that not every visit ends in dissatisfaction.
The anecdotes also include personal recovery narratives. One reviewer recounts staying after a massive stroke and finding the facility to be instrumental in rebuilding independence. They describe mobility challenges but celebrate the progress they made and the sense that Mercy helped them re-enter "their new life as a stroke survivor." This voice adds nuance to Mercy's reputation, portraying a rehabilitative path that many families hope for, where compassionate care intersects with effective therapy and encouragement.
Another voice adds intensity and a different dimension to the facility's reputation: a harsh admonition to avoid Mercy Rehab, grounded in reports of neglect and questionable practices. The reviewer claims multiple calls to state authorities over concerns about neglect and subpar food, asserting that fines were imposed and that the problems persist. The warning centers on fear for loved ones: "DONT PUT YOUR LOVED ONES HERE, YOU WILL BE SORRY." This account contrasts sharply with the more favorable testimonials and emphasizes the volatility of experiences within the same facility.
Several comments attempt a balanced middle ground. One reviewer notes a perception of kindness and respect toward residents and staff, with a favorable resident-to-staff ratio described as the best they have seen. The sense from this perspective is that management at Mercy cared about the facility, and that, at least in some shifts or with particular teams, the care environment could be supportive and well-functioning. Yet another voice sums up the sentiment of inconsistency: there are strong positives about compassion and reach, but persistent concerns about attentiveness, food quality, and accountability.
Finally, a bracing negative note rounds out the mosaic: "Worst place ever please resort to another facility!! Disappointed!! Wish I could give 0 stars!!" This stark verdict captures the urgency some families feel when they perceive a system failing to protect basic needs, from timely meals to adequate staff attention. It's a reminder that even amidst supportive testimonials, there are louder, more urgent cries of distress from those who feel endangered by what Mercy Rehab offers or fails to offer.
Taken together, the collection of reviews presents Mercy Rehab and North Shore Hospice as a facility capable of profound compassion and meaningful rehabilitation, as well as a site where serious concerns about neglect, cleanliness, staffing, and administrative responsiveness are voiced. For some families, Mercy has delivered relief and improved quality of life, the kind that can bring a hopeful memory even after a loved one passes. For others, the experience has been marked by fear, frustration, and sharp warnings to seek care elsewhere. The consistent thread is the call to thoroughly evaluate and visit a facility before making decisions, recognizing that care quality can vary by shift, staff, and time. The stories here capture a wide spectrum of experiences, underscoring the human stakes involved in long-term care and hospice services.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Health Services in Milwaukee, WI is an exceptional assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a variety of amenities including a beauty salon, cable or satellite TV, transportation services, computer center, fitness room, fully furnished accommodations, gaming room, garden, housekeeping services, kitchenette, move-in coordination assistance, outdoor space for relaxation or activities, private bathrooms, restaurant-style dining options, small library for leisurely reading, telephone access as well as Wi-Fi/high-speed internet connectivity.
Care services at Mercy Health Services are comprehensive and tailored to meet the individual needs of each resident. With a 24-hour call system and supervision provided round-the-clock by trained staff members, residents can feel safe and secure knowing that help is always readily available. Assistance with activities of daily living such as bathing and dressing is offered to promote independence while ensuring personal hygiene. Residents requiring transfers or mobility assistance can rely on the dedicated staff for support. Medication management is also provided to ensure residents take their medications correctly and on time. A mental wellness program is implemented to address emotional well-being.
Dining at Mercy Health Services caters to special dietary restrictions ensuring that all residents receive meals that suit their individual needs. The culinary team prepares and serves delicious meals while accommodating any specific dietary requirements such as diabetes diets or other special restrictions.
Engaging activities are abundant at Mercy Health Services with various programs designed to keep residents active physically and mentally. Fitness programs are available for those who enjoy exercise while planned day trips provide opportunities for exploration and enjoyment outside of the community. Resident-run activities encourage social interaction among peers while scheduled daily activities offer a variety of options for entertainment.
Located conveniently in Milwaukee's vicinity, Mercy Health Services benefits from its proximity to numerous amenities within the area. There are 8 cafes nearby providing additional dining options for residents' enjoyment. Nature lovers will appreciate having 8 parks nearby where they can take walks or relax amidst greenery. Access to pharmacies, physicians, restaurants, transportation services, places of worship, and hospitals is also readily available in the immediate vicinity.
Overall, Mercy Health Services is an outstanding assisted living community that offers a comfortable and welcoming environment for its residents. With a wide array of amenities and care services tailored to individual needs, residents can enjoy a fulfilling lifestyle while receiving the support they require.
Mercy Health Services presents a competitive pricing structure for its accommodations, particularly in comparison to both Milwaukee County and the broader state of Wisconsin. For semi-private rooms, Mercy's monthly rate stands at $5,500, which is notably higher than Milwaukee County's average of $4,341 and considerably above the state average of $3,977. Similarly, the cost for private rooms at Mercy is set at $6,000 per month, again exceeding the county's rate of $4,513 and Wisconsin's statewide figure of $4,339. While these rates are on the higher side compared to local and state averages, they may reflect enhanced amenities or specialized care that Mercy Health Services provides.
Mercy Health Services is located at 2727 West Mitchell Street, Milwaukee, WI 53215 in Milwaukee County, Wisconsin
Mercy Health Services on seniors.fyi includes 11 photos including images showing interior, dining, decor, bedroom, living room, healthcare, exercise equipment, windows, and more.
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