Care Haven Center

Pros

• The Hospice nurse provided exceptional care by cleaning her up and addressing her trach needs.
• A different nurse ensured she received pudding and helped make her comfortable.
• The family took proactive steps by filing a complaint to advocate for future residents’ well-being.
• Despite the initial challenges, support from dedicated caregivers made a positive impact on her comfort and care.

Cons

• The facility did not provide food that the mother could eat upon her arrival.
• There was a lack of a certified nurse available to care for her trach needs.
• The mother was left in an unacceptable condition, soaked in blood.
• The first nurse displayed unprofessional behavior by nodding out and being unable to communicate effectively.
• The overall care provided at the facility was inadequate and troubling, prompting a complaint to be filed.

Review

In a disheartening account of care received at a healthcare facility, an individual recounted the harrowing experience their mother faced upon arrival. The situation was alarming from the very beginning, highlighting systemic issues within the institution that left patients vulnerable and in dire need of proper attention. Unfortunately, it became evident that the facility was ill-prepared to meet essential health and dietary requirements for new residents with specific medical conditions.

Upon her mother’s admission, it quickly became clear that basic provisions necessary for her wellbeing were not present. Given her medical history—including a tracheostomy—proper care was critical, yet the facility lacked both suitable food options and qualified staff to manage her trach needs. This lack of preparedness raised significant concerns about how other residents with similar health profiles might fare in such an environment. The absence of certified nursing staff trained in specialized equipment placed immense stress on both the patient and her family during what should have been a safe transition into care.

Compounding these initial challenges, the level of attention provided by the nursing staff fell alarmingly short. One nurse attended to the mother but appeared unfit for duty; she was reportedly nodding off, scratching herself incessantly, and struggling to articulate coherent sentences. Such behaviors are deeply troubling in any healthcare setting but especially so when dealing with patients who require vigilant monitoring and assistance due to delicate medical situations. For families entrusting their loved ones to professionals, witnessing this neglect is a profound betrayal of trust.

Things took a turn for the better when a Hospice nurse visited shortly thereafter. Her professionalism and dedication highlighted stark contrasts with prior experiences within the establishment. She promptly cleaned up the mother—a process made urgent as she had been left soaked in blood—and addressed her trach concerns with expertise that had been sorely lacking before. By taking immediate action and ensuring comfort through small provisions like pudding, this caregiver reassured both patient and family members alike at a time when they felt utterly abandoned by others tasked with providing care.

This encounter demonstrated not only the difference one dedicated professional could make but also underscored broader implications regarding staffing issues within long-term care facilities. As families expect consistent quality care, it raises questions about hiring practices and ongoing training provided to nursing staff—essential components that can affect daily operations significantly. The incident revealed systemic problems that may impact countless residents if not addressed comprehensively.

In light of their negative experiences, concerned family members decided to file an official complaint against various aspects of their mother's treatment at this facility. They hope their actions will lead to improvement in standards for future residents who may find themselves reliant on potentially subpar care systems without oversight or accountability. By sharing their story publicly, they aim not only to bring attention to specific lapses but also advocate for better regulations that ensure all patients receive dignified treatment tailored to their medical needs—a critical aspect often overshadowed amidst administrative inefficiencies in healthcare settings.

Ultimately, this family's ordeal serves as both a cautionary tale of what can go wrong when systems fail those in need and as an important call-to-action for improvements across nursing homes and similar establishments across the board. It is imperative that all caregivers prioritize patient welfare above all else—even during challenging times—if we are truly committed to safeguarding our most vulnerable populations during moments when they are most susceptible.

This area of Martinsburg, West Virginia, offers a variety of amenities and services that would be beneficial for seniors looking to settle down in a peaceful community. With multiple places of worship nearby, including St Joseph Catholic Church and Trinity United Methodist Church, residents have access to spiritual support and community involvement. In terms of healthcare, there are several pharmacies and physicians' offices within a convenient distance from the area, such as Patterson's Drug Store and Dermatology Associates. The proximity to hospitals like WVU Hospitals-East City Hospital ensures quick access to medical care when needed. Additionally, seniors can enjoy dining options at restaurants like Blue White Grill and Brix 27 or relax at cafes such as Starbucks and Panera Bread. For recreational activities, parks like War Memorial Park and Morgan's Grove Park offer opportunities for outdoor leisure. Overall, this neighborhood provides the necessary resources for comfortable senior living in Martinsburg.

Places of Worship

• St Joseph Catholic (3.6 miles)
• Trinity United Methodist Church (3.9 miles)
• Martinsburg Seventh Day Adventist Church (5.2 miles)
• Trinity Episcopal Church (6 miles)
• Butlers Chapel Umc (8.2 miles)

Transportation

• Amtrak-Mrb (3.8 miles)

Pharmacies

• Patterson's Drug Store (3.8 miles)
• Martinsburg Pharmacy (4 miles)
• Martin's Pharmacy (4.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (5.4 miles)
• Patterson's Drug Store (7.5 miles)

Restaurants

• Blue White Grill (3.8 miles)
• Brix 27 (3.8 miles)
• Thai Martinsburg Restaurant (3.9 miles)
• McDonald's (4.2 miles)
• Taco Bell (4.2 miles)
• Chick-Fil-A (4.2 miles)
• Jersey Mike's (4.2 miles)

Physicians

• Dermatology Associates (3.9 miles)
• Bogaert Maria A MD (3.9 miles)
• MedExpress (4.3 miles)
• Hahn Medical Practices, Inc. (4.6 miles)
• Dr Jerry M. Hahn, MD (4.6 miles)
• Martinsburg Family Health Care (4.7 miles)
• Behavioral Health Services (4.8 miles)

Cafes

• Starbucks (4.3 miles)
• Panera Bread (4.4 miles)
• Daily Grind (4.6 miles)
• The Black Dog Coffee Company (4.6 miles)
• Lost Dog Coffee (6.1 miles)
• Panera Bread (7.6 miles)
• A.M. Brews (8.3 miles)

Parks

• War Memorial Park (4.9 miles)
• Morgan's Grove Park (5.2 miles)
• Poor House Farm Park (7.2 miles)

Hospitals

• WVU Hospitals-East City Hospital (5.4 miles)
• Jefferson Medical Center (8.8 miles)