Care Haven Center in Martinsburg, WV

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Pros

• The staff were great.
• Kelli did an excellent job going over all the paperwork.
• It is a wonderful place to get rehab; the facility is very clean and the staff are the nicest they’ve known.
• Keli, the social worker, was the best and very helpful.
• The rehab department got her back to where she needed to be.
• The staff were very kind to Lavena and very pleasant.
• They were staffed much better and patients did not have to wait long for assistance.
• They received excellent care from a marvelous, delightfully friendly staff.
• The dining area was clean, and the staff were very friendly.
• The physical therapy staff were great, and walking was noticeably improved.
• What a positive caring team of healthcare professionals.

Cons

• They literally do not take care of their patients.
• This place makes me sick.
• Roaches are everywhere.
• The smell was unbearable.
• The first nurse was nodding out, itching and couldn't even speak in complete sentences.
• They did not change our family member's clothes for 3 days.
• No way to get help in emergency; no response sometimes for an hour.
• Management is nasty to their staff.
• If I could give 0 stars, I would.

Review

Care Haven Center in Martinsburg, West Virginia is best suited for families prioritizing post-acute rehabilitation with a strong, active social-service component and hands-on therapy. This community often shines when the goal is to restore mobility, relearn activities of daily living, and secure clear guidance through the discharge process. For families focusing on long-term custodial care with a need for consistently pristine conditions and uniformly responsive staffing around the clock, this center can still work, but those needs may require comparing options more carefully. In short, Care Haven delivers notable rehab momentum and relational care, but the fit hinges on valuing therapy intensity and social-work advocacy over perfection in every operational detail.

Those who should consider alternatives are families for whom reliability of everyday operations is non-negotiable. Several reviews raise red flags about staffing consistency, responsiveness, and basic facility upkeep. Commentators describe odors and a dated building, reports of pest concerns, and instances where basic duties, such as timely assistance or clothing changes, failed to meet expectations. Security of personal belongings and occasional access to immediate help have also been cited as problematic. For seniors who require near-perfect daily logistics, or for those who insist on a modern, unflappable environment, it pays to scout other options in the region and compare hands-on care quality, staffing ratios, and maintenance standards before committing.

The strongest pros consistently revolve around therapy effectiveness and genuine staff engagement. Residents frequently emerge from rehab with improved walking, balance, and endurance, driven by a therapy team that is described as capable and encouraging. The social-work component, especially a particular social worker who earns repeated praise for guiding families through complex decisions, stands out as a decisive differentiator. Across many reviews, the front-office and therapy staff are praised for helpful communication, collaborative problem-solving, and visible enthusiasm for residents’ progress. When care is needed, the culture of involvement from administration to frontline staff often translates into improved navigation of paperwork, discharge planning, and family updates, which can be the decisive factor in successful transitions home or to a lower level of care.

Yet the cons in the mix are not easily dismissed. A subset of reviews portrays a facility where patient care can feel inconsistent, with some staff members perceived as unprofessional or overwhelmed. Reports of long wait times for assistance, occasional administrative missteps, and even isolated allegations of misplacement of clothing or equipment temper the otherwise positive narrative. A few accounts point to unpleasant odors, a sense of an aging infrastructure, and questions about overall facility environment. In several instances, these factors intersect with staffing pressures, leaving families to weigh whether the rehab focus still justifies the day-to-day frictions.

In weighing the positives against the negatives, the key advantages at Care Haven often offset the criticisms for families prioritizing rehabilitation outcomes and family-focused communication. When rehab goals are clear and therapy is robust, families frequently cite tangible progress and a supportive social-work framework as reasons to stay. The center’s demonstrated cleanliness in many wings, consistently friendly interactions from many staff members, and an evident commitment to helping residents regain independence create a credible case for Care Haven as a solid option in the county. Where concerns arise, the ongoing leadership–including an administrator and DON who are described as collaborative and hands-on, tends to translate into improvements, quicker issue resolution, and renewed confidence from families who navigate long care journeys.

The practical takeaway is straightforward. Use Care Haven when the primary objective is rehabilitation with active therapy, daily encouragement, and transparent family communication. Verify the current state of staffing coverage, maintenance standards, and safety practices during a firsthand visit, and specifically inquire about recent steps taken to address odor, pest control, and infection-control concerns. Ask for recent therapy outcomes and discharge rates to home, and request opportunities to meet with the social worker who will coordinate care planning. If the plan centers on a modern, impeccably maintained environment with uniformly prompt staff across all shifts, consider additional visits or alternative communities for comparison. For families who value progress, connection, and a proactive care team, Care Haven remains a credible, capable option worth pursuing, with due diligence, the moment the rehab imperative is the guiding criterion.

This area of Martinsburg, West Virginia, offers a variety of amenities and services that would be beneficial for seniors looking to settle down in a peaceful community. With multiple places of worship nearby, including St Joseph Catholic Church and Trinity United Methodist Church, residents have access to spiritual support and community involvement. In terms of healthcare, there are several pharmacies and physicians' offices within a convenient distance from the area, such as Patterson's Drug Store and Dermatology Associates. The proximity to hospitals like WVU Hospitals-East City Hospital ensures quick access to medical care when needed. Additionally, seniors can enjoy dining options at restaurants like Blue White Grill and Brix 27 or relax at cafes such as Starbucks and Panera Bread. For recreational activities, parks like War Memorial Park and Morgan's Grove Park offer opportunities for outdoor leisure. Overall, this neighborhood provides the necessary resources for comfortable senior living in Martinsburg.

Places of Worship

• St Joseph Catholic (3.6 miles)
• Trinity United Methodist Church (3.9 miles)
• Martinsburg Seventh Day Adventist Church (5.2 miles)
• Trinity Episcopal Church (6 miles)
• Butlers Chapel Umc (8.2 miles)

Transportation

• Amtrak-Mrb (3.8 miles)

Pharmacies

• Patterson's Drug Store (3.8 miles)
• Martinsburg Pharmacy (4 miles)
• Martin's Pharmacy (4.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (5.4 miles)
• Patterson's Drug Store (7.5 miles)

Restaurants

• Blue White Grill (3.8 miles)
• Brix 27 (3.8 miles)
• Thai Martinsburg Restaurant (3.9 miles)
• McDonald's (4.2 miles)
• Taco Bell (4.2 miles)
• Chick-Fil-A (4.2 miles)
• Jersey Mike's (4.2 miles)

Physicians

• Dermatology Associates (3.9 miles)
• Bogaert Maria A MD (3.9 miles)
• MedExpress (4.3 miles)
• Hahn Medical Practices, Inc. (4.6 miles)
• Dr Jerry M. Hahn, MD (4.6 miles)
• Martinsburg Family Health Care (4.7 miles)
• Behavioral Health Services (4.8 miles)

Cafes

• Starbucks (4.3 miles)
• Panera Bread (4.4 miles)
• Daily Grind (4.6 miles)
• The Black Dog Coffee Company (4.6 miles)
• Lost Dog Coffee (6.1 miles)
• Panera Bread (7.6 miles)
• A.M. Brews (8.3 miles)

Parks

• War Memorial Park (4.9 miles)
• Morgan's Grove Park (5.2 miles)
• Poor House Farm Park (7.2 miles)

Hospitals

• WVU Hospitals-East City Hospital (5.4 miles)
• Jefferson Medical Center (8.8 miles)