Care Haven Center in Martinsburg, WV

Pros

• The facility's staff were much better, and residents did not have to wait long for assistance.
• CNAs checked on patients proactively, even without being asked.
• Social Services and Front Office staff provided excellent service and helpful advice.
• They would recommend Care Haven to friends and family.
• The staff were delightfully friendly and welcoming.
• The center is well maintained and very clean.
• Residents seemed very happy.
• There are many activities, good food, and clean rooms.
• The new administrator and DON work together as a strong team to provide extra care and love to residents.
• Care Haven is highly recommended.

Cons

• They literally do not take care of their patients.
• The facility itself is old and has an unbearable smell.
• Clothing brought in by residents went missing on the second day and was never found.
• Upon arrival, the facility did not have food the patient could eat and left her soaked in blood; there was no certified nurse for her trach.
• The first nurse was nodding out, itching, and couldn't speak in complete sentences.
• Amy was unprofessional, didn't know how to talk to people, and was rude.
• Roaches were everywhere.
• There was no timely help in emergencies, with some responses taking an hour.
• Management was nasty to their staff.

Review

Care Haven Center in Martinsburg, WV is best suited for families seeking a rehab-forward option where mobility restoration and social engagement are prioritized. The community often shines for short-term rehabilitation after hospital stays, with therapy teams praised for helping residents walk better and regain independence. Cleanliness, welcoming front-office interactions, and a culture of approachable staff emerge repeatedly as strengths. Families that value open communication, consistent progress in therapy, and a generally upbeat atmosphere will find Care Haven a compelling fit. The facility has shown that a coordinated administration and a competent therapy department can deliver meaningful improvements that make a return home more realistic.

That said, several readers should consider alternatives before committing. If a loved one requires around-the-clock, ultra-reliable bedside care, or if the care plan hinges on uniform, all-shift responsiveness, Care Haven's experience may feel uneven. A handful of reviews describe unhelpful or slow responses to urgent needs and several accounts highlight concerns about staff attitudes or professionalism. Some visitors encountered more persistent problems in older parts of the building, including odor and maintenance issues, which can be a significant factor for residents with heightened sensitivity to the environment. For families prioritizing flawless consistency and absolute safety, shopping other local options is worthwhile.

The strongest pros at Care Haven - strong therapy staff, good food by some accounts, and consistently clean facilities - often offset notable cons when rehab is the priority. Therapy teams are repeatedly cited as a major strength, with residents improving function and embracing the social, activity-rich environment that supports recovery. The front-office and social services teams receive praise for guidance and involvement in discharge planning, which helps families feel informed and engaged. When management is aligned and responsive, as some reviews reflect after specific hiccups, the overall care experience becomes cohesive: better information flow, smoother transitions, and clearer expectations for both resident and family.

However, real-world experiences vary. Positive testimonials emphasize kindness, patience, and genuine warmth from many staff members, along with a culture of resident engagement and frequent check-ins. Yet other accounts describe long wait times for assistance, occasional miscommunications, and episodes where clothing or personal items went missing. A few reviews report serious safety and cleanliness concerns, including odors or pest issues, and one or two instances where behavior from certain staff members felt unprofessional. This variability suggests that outcomes can hinge on the shift, the unit, and the specific care team, not just the overall reputation.

Practical considerations should shape the decision. Care Haven's location near the VA Center and convenient amenities in Martinsburg can simplify family logistics, with easy access for visits, transportation, and nearby services. Families should plan a thorough on-site evaluation: observe therapy sessions, assess how staff interact with residents, review meal options, and inquire about how emergencies are handled, staffing ratios, and re-admission procedures. Talk to current residents and their families during tour and once more after a few days; ask about incident resolution and how quickly issues are escalated to administration.

Ultimately, Care Haven Center is a pragmatic choice for those focused on rehabilitation outcomes, enhanced mobility, and a socially engaged living environment, provided that attention is paid to staffing consistency and environmental quality. For long-term residents who require highly reliable, uniform daily care and a consistently calm setting, consider alternatives or insist on clear, written expectations about staffing coverage and incident handling. Families weighing options should prioritize a comprehensive tour, concrete questions about housekeeping and safety, and a candid discussion with administrators about how any past concerns have been addressed. When these checks align, Care Haven can offer a compassionate, capable pathway back to independence.

This area of Martinsburg, West Virginia, offers a variety of amenities and services that would be beneficial for seniors looking to settle down in a peaceful community. With multiple places of worship nearby, including St Joseph Catholic Church and Trinity United Methodist Church, residents have access to spiritual support and community involvement. In terms of healthcare, there are several pharmacies and physicians' offices within a convenient distance from the area, such as Patterson's Drug Store and Dermatology Associates. The proximity to hospitals like WVU Hospitals-East City Hospital ensures quick access to medical care when needed. Additionally, seniors can enjoy dining options at restaurants like Blue White Grill and Brix 27 or relax at cafes such as Starbucks and Panera Bread. For recreational activities, parks like War Memorial Park and Morgan's Grove Park offer opportunities for outdoor leisure. Overall, this neighborhood provides the necessary resources for comfortable senior living in Martinsburg.

Places of Worship

• St Joseph Catholic (3.6 miles)
• Trinity United Methodist Church (3.9 miles)
• Martinsburg Seventh Day Adventist Church (5.2 miles)
• Trinity Episcopal Church (6 miles)
• Butlers Chapel Umc (8.2 miles)

Transportation

• Amtrak-Mrb (3.8 miles)

Pharmacies

• Patterson's Drug Store (3.8 miles)
• Martinsburg Pharmacy (4 miles)
• Martin's Pharmacy (4.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (5.4 miles)
• Patterson's Drug Store (7.5 miles)

Restaurants

• Blue White Grill (3.8 miles)
• Brix 27 (3.8 miles)
• Thai Martinsburg Restaurant (3.9 miles)
• McDonald's (4.2 miles)
• Taco Bell (4.2 miles)
• Chick-Fil-A (4.2 miles)
• Jersey Mike's (4.2 miles)

Physicians

• Dermatology Associates (3.9 miles)
• Bogaert Maria A MD (3.9 miles)
• MedExpress (4.3 miles)
• Hahn Medical Practices, Inc. (4.6 miles)
• Dr Jerry M. Hahn, MD (4.6 miles)
• Martinsburg Family Health Care (4.7 miles)
• Behavioral Health Services (4.8 miles)

Cafes

• Starbucks (4.3 miles)
• Panera Bread (4.4 miles)
• Daily Grind (4.6 miles)
• The Black Dog Coffee Company (4.6 miles)
• Lost Dog Coffee (6.1 miles)
• Panera Bread (7.6 miles)
• A.M. Brews (8.3 miles)

Parks

• War Memorial Park (4.9 miles)
• Morgan's Grove Park (5.2 miles)
• Poor House Farm Park (7.2 miles)

Hospitals

• WVU Hospitals-East City Hospital (5.4 miles)
• Jefferson Medical Center (8.8 miles)