Care Haven Center

Pros

• Care Haven was staffed more effectively, reducing wait times for assistance.
• CNAs frequently checked on residents without prompting, demonstrating proactive care.
• Social Services and Front Office staff were helpful and provided excellent service and advice.
• Reviewers would recommend Care Haven to friends and family.
• The patient received excellent care from a marvelous, friendly staff.
• Keli Schench went above and beyond to resolve an issue, making her an asset to the company.
• The dining area was clean, and the staff were very friendly.
• Residents seemed very happy and content at the facility.
• The physical therapy staff helped residents walk better, and Care Haven staff were amazing and kind.
• The facility was nice, with caring staff, many activities, good food, and clean rooms.
• The staff were courteous and kind, and the facility was clean, setting a good example for nursing homes.
• The information shared by staff was helpful and insightful.

Cons

• The reviewer claimed that the facility does not take proper care of its patients.
• Roaches were reported to be everywhere in the facility.
• Management was described as nasty to their staff.
• The building was described as having an unbearable smell.
• A family member's clothing brought in was missing and never found.
• A nurse was described as nodding off, itching, and unable to speak in complete sentences.
• A staff member was described as unprofessional.
• The reviewer would not recommend Care Haven and would not want their own family there.
• Information about the length of stay reportedly took days to obtain.
• Simple questions allegedly elicited rude responses from staff.
• The reviewer noted that mixing nursing home and rehab patients made it hard to get help.

Review

Care Haven presents itself as a compassionate destination for rehabilitation and long-term care, and the experiences shared about it run a broad gamut. On one hand, many families describe a facility that feels warm, well?maintained, and staffed by people who genuinely want to help their loved ones heal and feel at home. Several reviews highlight staff members who go the extra mile, creating moments of real connection amid the usual routines of rehab and care. In these accounts, CNAs are attentive and proactive, often checking on residents without being asked, and front-d desk and social services teams offer thoughtful guidance that helps families navigate the sometimes confusing world of rehab care. The overall impression across these messages is that when the team is firing on all cylinders, Care Haven can deliver on its promise of attentive, person-centered care.

A frequent thread in the positive feedback centers on the people who work there. Families repeatedly describe staff as friendly, personable, and easy to talk to, with caregivers who remember individual residents and their histories. One caregiver praised the rehabilitation team for helping their loved one regain walking ability, noting improvements in mobility and the patient's overall faith in the recovery process. The social services staff and office personnel are named as especially helpful, not just in organizing care plans but also in providing practical advice and reassurance during what can be a stressful time. The environment is often described as clean and well maintained, with some reviewers noting that the facility feels welcoming and comfortable. The care goes beyond the basics for some patients, with compliments also aimed at the dietary staff and activities teams, who help residents stay engaged and find joy in their days.

Amid the praise, there are standout moments where individuals are singled out for exceptional dedication. For example, one reviewer credits a staff member named Keli Schench with stepping up and staying past quitting time on a Friday to resolve a release paperwork delay that would have caused costly extensions. Such stories underscore how frontline staff can become a lifeline for families who are navigating admissions, discharges, and the sometimes tangled paperwork of healthcare. When these staff members demonstrate reliability and steadfastness, they become a bright highlight in an otherwise challenging process, and the community seems to notice and appreciate these acts of going above and beyond.

Nevertheless, not every experience reflects the same level of satisfaction. Several reviews recount significant concerns about care quality and communication. Some readers report long walking distances within the facility and a sense that the environment can be exhausting for residents with mobility challenges. Others describe times when information about a loved one's status or plans was slow to arrive, leaving families anxious and uncertain. A number of reviewers mention specific staffing issues, including complaints about perceived under-resourcing or inconsistent levels of attentiveness. In particular, there are accounts of discomfort with how certain days or shifts were handled, and a few mothers and family members describe situations where they felt their loved ones did not receive timely or adequate attention.

There are sharper and more troubling criticisms as well. A handful of reviews allege that some staff members were unprofessional or unsympathetic, with one account singling out a nurse who delivered information in a harsh or dismissive way during a critical moment. Another reviewer describes a situation in which a patient felt overlooked while waiting for help, compounded by a sense of being spoken to in a way that eroded trust and comfort. The most severe critiques revolve around concerns about overall responsiveness and the sense that patient dignity was compromised in some interactions. These testimonies, though fewer, carry a strong emotional charge and remind readers that experiences at a care facility can swing dramatically depending on who is on duty and how issues are addressed.

There are also more concrete, facility-wide concerns voiced in several posts. Some reviewers paint a picture of an aging building whose infrastructure shows signs of strain - an old layout, smells in some areas, and complaints about cleanliness not being uniform across all spaces. Reports of roaches and persistent odors appear in multiple accounts, along with claims that basic needs - such as getting a change of clothes when items go missing or ensuring a patient is kept dry and comfortable - were not met promptly on some days. One account describes a critical failure at the outset of a mother's arrival, including not having appropriate food, an unsuitable nurse for a patient with certain medical needs, and a patient left in distress. In another deeply negative report, a patient's family describes a nurse as nodding off and another as unprofessional, which led to a decision to seek care elsewhere. Taken together, these pieces sketch a reality where the overall environment can feel inconsistent - proudly capable in some shifts and deeply challenging in others.

Despite the negatives, there is a consistent thread of resilience and hope running through many of the positive narratives. Families frequently emphasize that when Care Haven functions at its best, residents thrive on attentive care, engaging activities, and a culture of respect and encouragement. The presence of a sense of community - residents forming friendships, participating in activities, and feeling cared for by a team that remembers their individual stories - appears to be a defining strength. The stories of personal warmth, small acts of kindness, and a facility that can feel like a second home to some patients are what many reviewers choose to hold onto when discussing their overall sentiment toward Care Haven.

In the closing notes, the overarching impression is a dual reality: Care Haven is a place where sincere, compassionate care exists and is frequently delivered by dedicated staff, but where operational and systemic issues can surface, shaping starkly different experiences for different families and residents. For families considering Care Haven, the messages suggest a few practical takeaways: engage early and clearly with the care team, advocate for specific staff members who have earned your trust, ask detailed questions about daily routines and discharge processes, and prepare for the possibility that some days may feel smoother than others. The shared experiences collectively suggest that Care Haven holds strong potential to be a nurturing and effective rehab and nursing home, as long as communication remains open, expectations are managed, and the right combination of staff members is on hand to meet each resident's unique needs.

This area of Martinsburg, West Virginia, offers a variety of amenities and services that would be beneficial for seniors looking to settle down in a peaceful community. With multiple places of worship nearby, including St Joseph Catholic Church and Trinity United Methodist Church, residents have access to spiritual support and community involvement. In terms of healthcare, there are several pharmacies and physicians' offices within a convenient distance from the area, such as Patterson's Drug Store and Dermatology Associates. The proximity to hospitals like WVU Hospitals-East City Hospital ensures quick access to medical care when needed. Additionally, seniors can enjoy dining options at restaurants like Blue White Grill and Brix 27 or relax at cafes such as Starbucks and Panera Bread. For recreational activities, parks like War Memorial Park and Morgan's Grove Park offer opportunities for outdoor leisure. Overall, this neighborhood provides the necessary resources for comfortable senior living in Martinsburg.

Places of Worship

• St Joseph Catholic (3.6 miles)
• Trinity United Methodist Church (3.9 miles)
• Martinsburg Seventh Day Adventist Church (5.2 miles)
• Trinity Episcopal Church (6 miles)
• Butlers Chapel Umc (8.2 miles)

Transportation

• Amtrak-Mrb (3.8 miles)

Pharmacies

• Patterson's Drug Store (3.8 miles)
• Martinsburg Pharmacy (4 miles)
• Martin's Pharmacy (4.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (5.4 miles)
• Patterson's Drug Store (7.5 miles)

Restaurants

• Blue White Grill (3.8 miles)
• Brix 27 (3.8 miles)
• Thai Martinsburg Restaurant (3.9 miles)
• McDonald's (4.2 miles)
• Taco Bell (4.2 miles)
• Chick-Fil-A (4.2 miles)
• Jersey Mike's (4.2 miles)

Physicians

• Dermatology Associates (3.9 miles)
• Bogaert Maria A MD (3.9 miles)
• MedExpress (4.3 miles)
• Hahn Medical Practices, Inc. (4.6 miles)
• Dr Jerry M. Hahn, MD (4.6 miles)
• Martinsburg Family Health Care (4.7 miles)
• Behavioral Health Services (4.8 miles)

Cafes

• Starbucks (4.3 miles)
• Panera Bread (4.4 miles)
• Daily Grind (4.6 miles)
• The Black Dog Coffee Company (4.6 miles)
• Lost Dog Coffee (6.1 miles)
• Panera Bread (7.6 miles)
• A.M. Brews (8.3 miles)

Parks

• War Memorial Park (4.9 miles)
• Morgan's Grove Park (5.2 miles)
• Poor House Farm Park (7.2 miles)

Hospitals

• WVU Hospitals-East City Hospital (5.4 miles)
• Jefferson Medical Center (8.8 miles)