Care Haven Center in Martinsburg, WV
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2720 Charles Town Road, Martinsburg, WV 25405
For more information about senior living options: (844) 490-3973
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The staff at Care Haven are friendly, attentive, and caring. The facility is clean, well maintained, and welcoming. The therapy department is highly effective and helps residents improve mobility. Management and administration work together as a cohesive team to provide excellent care. Family members appreciate the clear communication and compassionate care they receive. Residents seem happy, engaged, and well cared for. Care Haven offers meaningful activities and good food in a pleasant setting. The care team shows love, patience, and dedication toward residents. Many reviewers would recommend Care Haven to friends and family.
The facility does not take proper care of its patients. There are roaches everywhere in the facility. The staff are rude to patients and their families. The building has an unbearable smell. The place warehouses residents and provides inadequate care. Emergency responses are slow or nonexistent, with delays of over an hour. Some staff members allegedly stole from residents.Care Haven Center in Martinsburg is best suited for seniors who enter for rehabilitation after hospitalization or those who want a community-minded nursing home that prioritizes therapy, activity, and responsive care. The facility earns consistent praise for front-line staff who respond quickly, aides who check in proactively, and a willingness across social services, administration, and the front office to help families navigate transitions. The environment feels clean, well maintained, and oriented toward participation, with residents seen engaging in programs, socializing with staff, and making observable progress in therapy. Families seeking a practical blend of rehab services, daily structure, and a warm, approachable team will find Care Haven a compelling option worth a closer look.
Therapy is repeatedly highlighted as a standout, with residents reporting tangible gains in mobility and independence thanks to dedicated physical and occupational therapists. The dining experience and activity calendar receive steady compliments, contributing to a sense of normalcy and morale that supports recovery. Staff across disciplines are described as caring, patient, and attentive, with social services and front-office personnel often going the extra mile to coordinate discharges, answer questions, and keep families informed. In many cases, the combination of strong therapy and attentive communication translates into quicker strides toward home or a more stable long-term placement, reinforcing Care Haven's core value proposition as a recovery-focused center that also supports ongoing care.
Yet a noticeable portion of reviews flags serious consistency gaps. Some residents - particularly during shifts with heavier workloads - experience slower responses, and a few families report unhelpful or curt interactions that undermine trust. Instances of lost clothing and other items, complaints about odors, and even roach sightings point to maintenance and environmental controls that fail to meet every standard. A few families describe confusing or incomplete information about length of stay, discharge timing, or care plans, and there are isolated allegations of theft or staff behavior that strain confidence. The contrast between glowing testimonials and these troubling reports underscores that experience can vary widely by day, by wing, and by staff on duty.
However, the favorable elements tend to stay with residents who receive consistent, proactive engagement. When leadership is visible - examples include administrators and the DON collaborating with therapists and nursing staff - care coordination improves and families report clearer expectations. The same teams that deliver compassionate bedside care also show strength in discharge planning, family communications, and problem-solving on complex cases. The therapy program's track record, combined with a clean, pleasant living environment and opportunities for socialization, often buffers the impact of occasional administrative hiccups. In short, Care Haven can deliver meaningful progress and peace of mind when management maintains an active, responsive posture toward concerns and consistently elevates resident well-being above all else.
That said, alternatives deserve consideration for families who cannot tolerate recurring environmental concerns or inconsistent customer service. The facility's age and reported odors or pest issues, alongside stories of understaffing during peak times, may point to a higher risk of frustration during a hospital-to-home transition or an agency-scheduling mismatch. For families prioritizing a quieter, more predictable setting, or for residents who require highly specialized care - memory care, strict infection-control standards, or 24/7 responsiveness - other local options may offer steadier performance. Prospective residents should tour in person, request to meet the therapy team and DON, review incident logs, and directly observe how call bells are answered during busy periods to gauge reliability before committing.
Overall, Care Haven Center presents a practical, capable choice for families who value evident therapy progress, warmth from caregivers, and a community feel, provided there is tolerance for variability and an expectation of active engagement from leadership. For those seeking a consistently flawless experience, or who must avoid the risk of odor, pests, or communication gaps, exploring alternatives is prudent. The decision should hinge on concrete steps: a detailed tour, laying out a realistic discharge plan, confirming staffing patterns by shift, and talking with current residents and their families about day-to-day responsiveness. When these checks align, Care Haven becomes a solid option rather than a compromise, delivering meaningful rehab outcomes and compassionate daily care.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Care Haven Center in Martinsburg, WV is a top-notch assisted living community that provides a comfortable and convenient living environment for seniors in need of assistance with daily activities. The center offers a wide range of amenities to ensure residents' comfort and satisfaction.
Residents can enjoy their favorite TV shows or movies on cable or satellite TV in their fully furnished apartments. They also have access to a beautiful dining room where they can enjoy delicious and nutritious meals prepared by the staff. For those who prefer to cook their own meals, there is a well-equipped kitchenette available.
The community boasts a lovely garden and outdoor space where residents can relax, take walks, or engage in outdoor activities. Housekeeping services are provided to ensure that the apartments are always clean and tidy. Residents can stay connected with family and friends through telephone services and Wi-Fi/high-speed internet.
At Care Haven Center, residents receive round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with health care providers to ensure that residents receive appropriate medical care. Special dietary restrictions such as diabetes diet are catered for during meal preparation and service.
The center also places importance on mental wellness through its mental wellness program. Medication management is offered to ensure that residents take their medications correctly and timely.
Transportation arrangement for medical appointments is available for added convenience. In addition, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options for residents' enjoyment and easy access to everyday needs.
With its comprehensive care services, array of amenities, and prime location with nearby amenities, Care Haven Center in Martinsburg, WV provides an ideal assisted living community where seniors can live comfortably while receiving the support they need.
Care Haven Center is located at 2720 Charles Town Road, Martinsburg, WV 25405 in Berkeley County, West Virginia
Care Haven Center on seniors.fyi includes 6 photos including images showing landscaping, dining, interior, garden, flag, sidewalk, outdoors, outdoor furniture, and more.
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