Care Haven Center

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  • Interior

    A cozy dining room with neatly set tables and comfortable green chairs, adorned with simple wall decorations and art.

  • Outdoors

    A landscaped garden with colorful flowers and a well-kept lawn, bordered by trees and a sidewalk.

  • Building

    A single-story brick building with an American flag in the foreground and landscaped greenery.

  • Bedroom

    A simple hospital room with a single bed, a window adorned with flowers, and a dresser.

  • Garden

    A cozy outdoor patio setup with a table and chairs, surrounded by greenery and hanging plants near a brick building.

  • Exercise Equipment

    A physical therapy room equipped with various rehabilitation exercise machines.

Care Haven Center

2720 Charles Town Road, Martinsburg, WV 25405

For more information about senior living options: (844) 490-3973

4 from 63 reviews
5 stars
40
4 stars
6
3 stars
4
2 stars
1
1 stars
12

Skilled Nursing Facility

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    Overall Review of Care Haven Center

    Pros

    • pro The staff were better staffed and patients did not have to wait long for assistance.
    • pro CNAs proactively checked on patients without being asked.
    • pro Support staff were very helpful and provided excellent service and advice.
    • pro Reviewers would recommend Care Haven to friends and family.
    • pro Care Haven provided excellent care from a marvelous, delightfully friendly staff.
    • pro The center is well maintained and very clean.
    • pro Residents seemed very happy.
    • pro The physical therapy staff were great and helped patients walk better.

    Cons

    • pro Care Haven was horrible.
    • pro The facility had an unbearable smell.
    • pro Some staff were not nice and were often rude to patients and families.
    • pro One staff member, Amy, was unprofessional and rude.
    • pro Roaches were everywhere in the facility.
    • pro Management was nasty to their staff.
    • pro The building is old.
    • pro It took days to obtain information about a patient's stay.
    • pro A resident's clothing disappeared and was never found.
    • pro There were very long walking distances for residents.
    • pro This place made the reviewer sick.

    Review

    Care Haven draws a wide range of experiences from families and residents, with many praising the warmth and attentiveness of the staff and the overall environment, while others recount frustrations that point to ongoing operational challenges. Taken together, the collection of reviews paints a facility that can feel like a very good fit for some and a place with serious drawbacks for others, depending on the day, the shift, and the particular staff on duty.

    On the positive side, several reviewers emphasize that the staff at Care Haven are friendly, engaged, and responsive. They describe CNAs who check on patients quickly and even anticipate needs before they're asked. Family members repeatedly mention how courteous and caring the front office and social services teams are, noting that they receive helpful guidance and feel supported throughout their loved ones' stays. Patients and families alike often remark on how clean and well-maintained the center appears, with many praising the pleasant atmosphere and the sense that residents are treated with dignity. The care and companionship extend to therapy services as well, with physical therapy described as effective in improving mobility and independence, and occupational therapy praised for its kindness and professionalism. Food and activities receive positive mentions too, highlighting a well-rounded program that encourages social participation, enjoyment, and a sense of community. In one particularly touching note, a reviewer spoke of the emotional and social benefit of making friends and feeling loved during the recovery process, reinforcing the message that Care Haven can be a warm, hopeful place.

    There are standout anecdotes about individual staff members going above and beyond. For example, when a family faced delays in releasing a father due to late-arriving assessments and paperwork, a staff member named Keli Schench reportedly stayed past quitting time to resolve the issue and prevent extra charges, illustrating the personal commitment some staff bring to patient and family needs. Other reviewers point to the facility's welcoming tours and the clear, patient-focused communication that helps families feel informed and confident in their loved one's care. A few residents specifically mention staff who made significant positive impacts on their rehabilitation, reinforcing a sense that for many people, Care Haven delivers compassionate, hands-on support during recovery moments.

    Yet, not all experiences align with these positive impressions. Some reviews reflect serious concerns about day-to-day operations and the balance between rehab and long-term care. A number of commenters describe frustrations with information flow and delays: being unable to obtain timely updates about length of stay, treatment plans, or discharge timing. One reviewer shared a troubling firsthand account of a nurse's unprofessional conduct, highlighting a sense of being dismissed or spoken to disrespectfully during a moment of need. In other accounts, patients recount long walking distances within the facility, which can be tiring or challenging for those with mobility issues, and some praise is tempered by mentions that not all staff consistently meet expectations.

    There are also strongly negative assessments that point to more severe issues. A few reviewers describe conditions that they found unacceptable, including claims that staff did not adequately care for residents, odors that made the environment difficult to endure, and a general sense of neglect in some cases. Specific complaints include clothing going missing, delays in changing patients' clothes, and concerns about overall cleanliness in certain areas. There are mentions of pests and an unhappy atmosphere driven by management and staff interactions, with some reviewers explicitly saying they would not recommend Care Haven and would not send loved ones there again. These accounts contrast sharply with the more positive experiences described by other families and illustrate the variability in how the facility is run and perceived by different people.

    Overall, the reviews suggest Care Haven is a facility with real strengths and significant potential for high-quality care - especially when staff are proactive, friendly, and well-coordinated with families. The strongest praise centers on the kindness and professionalism of many caregivers, the engaging activities and social environment, the effectiveness of therapy services, and the clean, well-kept setting. However, there are persistent and serious concerns raised about staffing levels at certain times, communication gaps, operational inconsistencies between rehab and long-term care, and conditions in some parts of the building. The range of experiences underscores that outcomes at Care Haven can be highly variable, influenced by shifts, individual staff members, and the specific needs of residents at any given moment.

    For families evaluating Care Haven, the takeaway is to consider both the shining, compassionate care described by many and the concerns voiced by others. Prospective visitors might want to ask about staff-to-patient ratios during different shifts, the process for discharge planning and timely communication, and the facility's efforts to maintain cleanliness and address odor and pest control. It can also be helpful to inquire about how rehab and nursing care are integrated for residents who require both, and to request a tour focused on the areas most relevant to a loved one's needs. In short, Care Haven appears capable of delivering excellent, person-centered care and a supportive environment, but potential residents and families should approach with careful questions and site-specific confirmation to ensure alignment with their expectations and requirements.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Care Haven Center in Martinsburg, WV is a top-notch assisted living community that provides a comfortable and convenient living environment for seniors in need of assistance with daily activities. The center offers a wide range of amenities to ensure residents' comfort and satisfaction.

    Residents can enjoy their favorite TV shows or movies on cable or satellite TV in their fully furnished apartments. They also have access to a beautiful dining room where they can enjoy delicious and nutritious meals prepared by the staff. For those who prefer to cook their own meals, there is a well-equipped kitchenette available.

    The community boasts a lovely garden and outdoor space where residents can relax, take walks, or engage in outdoor activities. Housekeeping services are provided to ensure that the apartments are always clean and tidy. Residents can stay connected with family and friends through telephone services and Wi-Fi/high-speed internet.

    At Care Haven Center, residents receive round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with health care providers to ensure that residents receive appropriate medical care. Special dietary restrictions such as diabetes diet are catered for during meal preparation and service.

    The center also places importance on mental wellness through its mental wellness program. Medication management is offered to ensure that residents take their medications correctly and timely.

    Transportation arrangement for medical appointments is available for added convenience. In addition, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options for residents' enjoyment and easy access to everyday needs.

    With its comprehensive care services, array of amenities, and prime location with nearby amenities, Care Haven Center in Martinsburg, WV provides an ideal assisted living community where seniors can live comfortably while receiving the support they need.

    Nearby Places of Interest

    Places of Worship

    • St Joseph Catholic (3.7 miles)
    • Trinity United Methodist Church (3.9 miles)
    • Martinsburg Seventh Day Adventist Church (5.2 miles)
    • Trinity Episcopal Church (6 miles)
    • Butlers Chapel Umc (8.2 miles)

    Transportation

    • Amtrak-Mrb (3.8 miles)

    Pharmacies

    • Patterson's Drug Store (3.8 miles)
    • Martinsburg Pharmacy (4 miles)
    • Martin's Pharmacy (4.4 miles)
    • Walgreens (4.7 miles)
    • CVS Pharmacy (4.7 miles)
    • Walgreens (5.4 miles)
    • Patterson's Drug Store (7.5 miles)

    Restaurants

    • Blue White Grill (3.8 miles)
    • Brix 27 (3.8 miles)
    • Thai Martinsburg Restaurant (3.9 miles)
    • McDonald's (4.2 miles)
    • Taco Bell (4.2 miles)
    • Chick-Fil-A (4.2 miles)
    • Jersey Mike's (4.2 miles)

    Physicians

    • Dermatology Associates (4 miles)
    • Bogaert Maria A MD (4 miles)
    • MedExpress (4.3 miles)
    • Hahn Medical Practices, Inc. (4.7 miles)
    • Dr Jerry M. Hahn, MD (4.7 miles)
    • Martinsburg Family Health Care (4.7 miles)
    • Behavioral Health Services (4.8 miles)

    Cafes

    • Starbucks (4.3 miles)
    • Panera Bread (4.4 miles)
    • Daily Grind (4.6 miles)
    • The Black Dog Coffee Company (4.6 miles)
    • Lost Dog Coffee (6.1 miles)
    • Panera Bread (7.6 miles)
    • A.M. Brews (8.3 miles)

    Parks

    • War Memorial Park (4.9 miles)
    • Morgan's Grove Park (5.2 miles)
    • Poor House Farm Park (7.2 miles)

    Hospitals

    • WVU Hospitals-East City Hospital (5.4 miles)
    • Jefferson Medical Center (8.8 miles)

    Frequently Asked Questions

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