Home Instead - Martinsburg, WV in Martinsburg, WV

Pros

• The homecare workers have been great.
• The aunt has had a wonderful experience with Home Instead.
• Sally is the most wonderful caregiver and is treated like family.
• The service from the Martinsburg office staff and caregivers was superb, with pleasant and accommodating care.
• The caregivers did a very good job with the mom who has dementia.
• Angelesa is a very kind, compassionate friend and caregiver who is always on time and makes clients feel comfortable.
• Bunny's calm, friendly attitude and helpful assistance help the wife relax and interact more.
• Tae is an amazing caregiver - always a positive attitude and energy.
• April is caring, friendly, easy to talk to, and very attentive to all her needs.
• Kenia is professional, friendly, and extremely attentive to the mother's needs.
• Brianna Crawford is very dependable and has a very pleasant personality.
• Diane Baker has become like family and provides exceptional devotion to her clients.
• Regina Norris is very compassionate and loving, and clients are confident that Home Instead provides excellent care.

Cons

• The office staff are an absolute joke.
• The office employees are rude, unprofessional and have no compassion.
• The company needs to train its employees to be professional; they talk about clients' families and tear families apart.
• Scheduling is horrific in Martinsburg; they can't seem to get a monthly schedule of regular caregivers, leading to frequent cancellations.
• They didn't provide medications, didn't wash or change her, and they slept while the patient was awake.
• They left the patient in the bathroom unattended while caregivers sat downstairs.
• The reviewer would not recommend Home Instead to anyone.
• They warn others not to trust their loved ones with these people.

Review

This Martinsburg Home Instead location is best suited for families seeking in-home, non-medical care that emphasizes companionship, daily living support, and dementia-friendly engagement. It works well for seniors who want to stay at home but need help with bathing, dressing, meal prep, errands, and consistent social interaction. When a loved one benefits from a caregiver who feels like family and who can offer flexible, person-centered care, this agency often delivers results that lift the family's burden and restore a sense of normalcy at home.

Owners and operators should be aware that not every family will be ideal for this model. Those needing strict, unvarying coverage with guaranteed, predictable scheduling on every shift may want to consider alternatives. A couple of reviews point to chronic scheduling gaps and last-minute coverage challenges, which can be disruptive for households with tight routines or significant medical constraints. Families who demand flawless, 24/7 coordination or who require intensive medical oversight may find elsewhere more suited to those specific needs.

The strongest positives here are the caregivers themselves and the way care teams build meaningful, trusted relationships. Numerous families report caregivers who show up on time, stay attentive to evolving needs, and create a warm, reassuring presence that eases anxiety for both the senior and loved ones watching from afar. The best aides are repeatedly described as patient, compassionate, and deeply devoted - often becoming virtually part of the family. When a suitable match is established, the quality of daily care - and the peace of mind that follows - can be transformative.

Nevertheless, the cons are real enough to demand careful attention. Scheduling wrinkles recur in several accounts, with families dealing with inconsistent coverage or delays in securing replacements. A few reviews also flag encounters with office staff that feel unhelpful or short on empathy, and there are instances where tasks were not completed or where care coordination fell short of expectations. These issues can undermine trust and reliability, especially for households juggling multiple medical and caregiving needs.

Those pros can significantly offset the downsides when managed proactively. The agency's willingness to work with families to achieve coverage, plus a strong culture of caregiver support and ongoing training, tends to produce consistently strong experiences where the fit is right. The ability to handle dementia-related care, assist with errands, and tailor daily routines to a loved one's preferences makes a substantial difference for many clients. When communication lines are clear and a steady care partner is in place, the overall impact on quality of life at home often outweighs periodic scheduling friction.

For actionable planning, families should request a dedicated care coordinator, insist on a careful caregiver match, and define a concrete coverage plan with contingencies. Clarify expectations for visit frequency, tasks, and emergency reporting, and establish a process for flagging and resolving scheduling gaps before they escalate. It is wise to pilot care with a specific caregiver pair and monitor compatibility, then build in a review point. If medical needs begin to outweigh non-medical support, a reality check about alternative arrangements - whether another home care provider with stronger scheduling guarantees or a move to assisted living - becomes prudent. In-home care remains a viable, often excellent, option when the care team is consistent, compassionate, and well-coordinated.

Places of Worship

• Trinity United Methodist Church (0.1 miles)
• St Joseph Catholic (0.5 miles)
• Martinsburg Seventh Day Adventist Church (1.6 miles)
• Butlers Chapel Umc (4.2 miles)
• Hedgesville United Methodist Church (6.5 miles)
• Trinity Episcopal Church (8.7 miles)
• F.O.C.U.S. (10.2 miles)

Restaurants

• Thai Martinsburg Restaurant (0.2 miles)
• Brix 27 (0.2 miles)
• Blue White Grill (0.3 miles)
• King's New York Pizza (0.9 miles)
• Kobe Japanese Steak & Seafood House (1.2 miles)
• McDonald's (1.3 miles)
• Burger King (1.3 miles)

Transportation

• Amtrak-Mrb (0.3 miles)

Pharmacies

• Patterson's Drug Store (0.3 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Martinsburg Pharmacy (1.2 miles)
• Martin's Pharmacy (1.5 miles)
• Walmart Pharmacy (6.4 miles)
• Walgreens (8 miles)

Parks

• War Memorial Park (0.9 miles)
• Poor House Farm Park (4 miles)
• Morgan's Grove Park (8.2 miles)
• Riverbend Membership (9.9 miles)
• Fort Frederick State Park (10.7 miles)

Physicians

• Behavioral Health Services (0.9 miles)
• Ramirez Rodriguez, Sheila Novus Healthcare (0.9 miles)
• Tice, Douglas Dr - Draper, John, Office (0.9 miles)
• Martinsburg Pediatrics (0.9 miles)
• Hahn Medical Practices, Inc. (0.9 miles)
• Dr Jerry M. Hahn, MD (0.9 miles)
• Valley Health Family Medicine | Tavern Road (1 miles)

Cafes

• Daily Grind (1.3 miles)
• Panera Bread (1.4 miles)
• Starbucks (1.5 miles)
• A.M. Brews (5.1 miles)
• The Black Dog Coffee Company (8.7 miles)
• Lost Dog Coffee (8.8 miles)

Hospitals

• WVU Hospitals-East City Hospital (1.3 miles)