Clary Grove
Save209 Clover Street, Martinsburg, WV 25404
For more information about senior living options: (844) 490-3973
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Across Martinsburg's nursing and rehabilitation centers, the range of experiences described by reviewers is wide and often intensely personal. Several accounts spotlight exceptional individuals who go above and beyond, while other notes point to systemic challenges that can undermine even the best intentions. Taken together, the reviews reveal a care environment where moments of genuine compassion and effective rehabilitation coexist with frustrations over food quality, staffing levels, communication, and administrative consistency.
Many reviewers sing praise for the personal touch and professional steadiness of specific staff members. Kristen (or Kristen) in the hospital transition process is repeatedly described as wonderful to work with, especially in making sure patients have what they need at discharge. The front desk is praised as kind and ready to assist, with one unnamed administrator described as a "nice lady" who helps every time. In the rehabilitation and skilled nursing settings, therapists and aides emerge as standout performers. For example, during a total knee replacement experience two years apart, reviewers noted that aides, nurses, therapists, social workers, and housekeeping staff were all professional, caring, and sensitive to needs, even as one person mentioned the food wasn't up to par during that first stay. In another strong testimonial, therapists Justin and Danielle were described as greeting the patient every day with big smiles and helping them regain walking, standing, stair-climbing, and even the ability to manage personal care and daily activities - along with fitting proper foot braces to address severe contractures. The overall sentiment is that the people who touch patients' lives are often kind, attentive, and essential to a successful recovery.
Yet the picture is not uniformly rosy. One reviewer explained that the experience could be excellent but for the quality of food, which repeatedly came up as a major drawback in multiple accounts. Another patient summarized a broader sentiment by saying they would post more later but would not recommend the place - signaling that even when individuals shine, the organizational aspects may fail to meet expectations. Funding constraints, transportation for seniors, socioeconomic challenges, and fragmented communication among agencies were described as real barriers that complicate care delivery, despite the best efforts of staff like Kristin Hummel, who was repeatedly praised for her dedication and communication with families.
The conversations around Stonerise Nursing and Rehabilitation Center reflect a similar duality. On one hand, there are passionate endorsements from patients who felt truly transformed by the rehabilitation process. One patient claimed that without the team - nurses, aides, and especially therapists - they would not be walking again, and they lauded the entire staff for keeping them moving toward home. The staff named - Vanessa, Carol, Sandra, Rachel, and others - were described as fantastic, and admissions personnel like Alex and Brooke were praised for their involvement. This account culminated in an extraordinary declaration of gratitude and "1000 stars." On the other hand, another series of reviews criticized serious flaws: short-staffed conditions, long waits for help, minimal physical therapy, and a sense that nurses' attitudes and rules needed revision. A separate report explicitly recommended leaving the facility for the sake of the patient, noting a lack of consistent one-on-one therapy and professional staffing. The tension between these viewpoints illustrates how experiences at the same facility can diverge dramatically from patient to patient, unit to unit, and shift to shift.
The negative assessments are stark in places. One patient described a harrowing sequence: poor pain control (under-dosed opioids), inconsistent medication administration, unresponsive nurses, a broken wound vac, and a mattress system that aggravated pain and insomnia. Defecation mishaps, dirty environments, and a culture of routine delays compounded the distress, prompting the patient to declare that they would not recommend the facility to anyone. Another review highlighted a pervasive sense of neglect - staff standing around in groups, leaving patients waiting, and repeated laundry misplacements for a family member's loved one. There were also explicit accusations of falsified charting, unadministered breathing treatments, and a reluctance to accept responsibility when faced with serious safety concerns.
Amid the chorus of praise and criticism, there are also specific, pointed concerns about staff behavior and patient dignity. One review claimed that an employee at Clary Grove had made fun of people with facial paralysis, a claim accompanied by screenshots and a note that such behavior should not be tolerated. The same post suggested that Clary Grove did not seem to address the issue, at least not on company time. While that report sits alongside a range of other experiences, it underscores a crucial theme: respectful, compassionate care requires a culture that actively discourages belittling or harmful treatment, not merely competent clinical procedures.
Finally, several accounts circle back to consistency and ongoing improvement. Some families report that their loved ones were treated with genuine care and respect across multiple visits, praising staff for kindness, responsiveness, and reliable communication. Others emphasize the opposite: repeated concerns about delays, food quality, insufficient staff, and perceived indifference. Taken as a whole, these reviews illuminate a landscape where great care and terrible lapses can exist side by side. The common thread is that the most positive experiences hinge on specific caregivers - therapists, nurses, aides, social workers, admissions staff - who bring energy, professionalism, and a human-centered approach to patients who often need it most.
In sum, Martinsburg's nursing and rehabilitation centers emerge as places of real potential and real peril. When staffing is adequate, communication clear, and caregivers attentive, patients report remarkable recoveries, renewed dignity, and heartfelt gratitude. When those conditions falter - whether due to funding pressures, staffing shortages, or administrative gaps - patients describe painful gaps in pain control, responsiveness, and basic daily care. The consistent takeaway is that patient outcomes and satisfaction depend heavily on the people at the bedside, the strength of inter-staff communication, and a culture that prioritizes patient-first care in every shift.
Clary Grove in Martinsburg, WV is an assisted living community that provides a wide range of amenities and care services to its residents. The community offers a variety of amenities such as a beauty salon, cable or satellite TV, a computer center, a fitness room, and a gaming room. Additionally, residents can enjoy the outdoors in the community's garden and outdoor space.
Clary Grove also ensures that residents have access to delicious meals through their restaurant-style dining service. Special dietary restrictions are accommodated to meet individual needs. A small library is available for residents who enjoy reading, and Wi-Fi/high-speed internet is provided for those who like to stay connected online.
Care services at Clary Grove include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, medication management, diabetes diet support, and mental wellness programs. The community also offers transportation arrangements for non-medical needs as well as transportation to doctors' appointments.
To keep residents engaged and active, Clary Grove provides various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any additional needs or requests.
In terms of location convenience, there are several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services and resources.
At Clary Grove in Martinsburg, WV seniors can enjoy a vibrant community with a range of amenities and care services designed to enhance their overall well-being.
Clary Grove is located at 209 Clover Street, Martinsburg, WV 25404 in Jefferson County, West Virginia
Clary Grove on seniors.fyi includes 11 photos including images showing interior, landscaping, exercise equipment, pathway, trees, building, outdoor, office, and more.
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