Stonerise Martinsburg

Pros

• Kristen in SW is always wonderful to work with professionally.
• She does an excellent job of making sure patients have what they need upon discharge.
• She is an asset to the healthcare community.
• The front desk staff are always kind and ready to assist.
• The experience was amazing, and all staff from aides to nurses to therapists to social workers to housekeeping were professional, caring, and sensitive to the patients' needs.
• The aides were among the kindest and were very attentive to patients' needs.
• The nurses and physical therapists were phenomenal.
• The staff at Stonerise were phenomenal and helped the patient regain independence and dignity.
• They have consistently treated residents well across visits.
• Clary Grove's staff were thoughtful and genuinely cared for the residents.

Cons

• The facility is short-staffed, leading to long waits for help, and physical therapy is minimal and not very helpful.
• The staff are doing little to nothing for residents' rehabilitation.
• The food is usually cold and unappetizing.
• The facility never returns calls about bed availability.
• There are incidents of falsified charting and medications not administered as prescribed, endangering residents.
• An employee mocked residents with facial paralysis, which is unacceptable.
• The staff is lazy and often stands around, leaving patients waiting and neglected.
• Pain management is inconsistent, with under-dosed medication and delays in administration.
• The facility should be avoided at all costs.

Review

Stonerise Martinsburg is best suited for seniors whose primary goal is aggressive rehabilitation after surgery and who benefit from a highly engaged therapy team. When a resident needs intensive gait therapy, balance work, and daily therapeutic progress to regain independence, the program at this facility can deliver significant wins. Families that can stay involved, ask questions, and coordinate with the care team will find the most value here, because the strongest asset is a workforce that often demonstrates real dedication in helping residents get home and back to their lives.

Those who may want to consider alternatives should pay close attention to expectations around daily consistency and timely basics. If reliable, one-on-one attention from nursing staff, promptly delivered medications, predictable mealtimes with reasonable food quality, and steady admission-to-discharge communication are nonnegotiable, other options may be a better fit. A number of reviews flag staffing gaps and variability in day-to-day care, which can translate into delays, missed calls, and uneven attention to routine needs. For residents with complex medical management or a strong preference for a consistently homelike dining experience, planning forward with a facility known for steadier day-to-day operations is prudent.

The strongest positives lie in the rehabilitation engine and the people who drive it. Reviews consistently praise the therapists, aides, and nursing staff who show up with energy, empathy, and a relentless focus on progress. In several accounts, therapists like Justin and Danielle, along with a broad team, helped patients regain walking ability, climb stairs, and reclaim independence, often becoming trusted allies in recovery. Families frequently commend the admissions process, social work, and activities staff for keeping residents engaged and informed. When these elements align, the path back to family and life becomes tangible, and the most demanding recoveries feel achievable.

Yet the cons are not small, and they contest the degree to which those benefits can be counted on. Understaffing and slow response times can leave residents waiting for help, with patients or families reporting delayed nurse calls and uneven attention to pain control or medication administration. Food quality is repeatedly cited as a liability, with several patients describing meals as unpalatable or inconsistent with dietary needs. There are serious concerns about infection control, wound care, and charting accuracy in some reviews, including reports of care lapses and miscommunications that can undermine confidence during a vulnerable period. Finally, the overall atmosphere can feel lonely or impersonal on tough days when staff presence is thin, which compounds the experience for residents without strong family advocacy.

These tensions between high-touch rehab potential and troubling care gaps must be weighed carefully. The pro-rehab narrative wins when therapy teams are aligned with clear discharge goals, transparent progress reporting, and proactive family communication. The counterweight arrives when staffing shortfalls translate into missed medications, delayed assistance, or meals that fail to meet basic expectations. In practical terms, this means that the decision to move forward should hinge on how much risk a family is willing to tolerate around day-to-day responsiveness, and how critical a robust, hands-on rehab program is to the loved one's recovery plan.

For families evaluating Stonerise Martinsburg, a disciplined, two-pronged approach is wise. First, request a detailed rehabilitation plan with scheduled therapy hours, measurable milestones, and a clear discharge timeline. Second, probe upfront about nurse-to-patient ratios, routine medication administration, and systems for addressing urgent needs - especially during peak hours. If possible, tour with a specific resident in mind, assess how staff interact with that person, and ask to speak with a few current residents or families about day-to-day experiences. Acknowledge the reality that a successful rehab story here depends as much on consistent staffing and responsive care as on the caliber of therapists and the heart of the team.

In the end, Stonerise Martinsburg offers a compelling proposition for rehab-focused seniors who can partner closely with an engaged, capable team. The best outcomes occur when families are prepared to advocate, monitor, and communicate, anchoring the care plan to realistic milestones and daily care standards. This community stands out for the depth of its therapeutic drive and the genuine care shown by many staff members; it falters where staffing and consistency break down, or where meals and routine care fail to meet basic expectations. For those who can align with the rehab-first pathway and maintain active oversight, this is a viable, even valuable, option. For others, especially where reliable daily care and predictable meals are nonnegotiable, exploring alternatives with stronger staffing consistency may be the wiser course.

This part of Martinsburg, West Virginia, offers a range of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With various dining options such as McDonald's, Taco Bell, and Waffle House nearby, residents can easily access a variety of food choices. Additionally, the presence of pharmacies like CVS Pharmacy and Walgreens ensures easy access to necessary medications. There are also several healthcare options in close proximity, including behavioral health services and family medicine practices. For those seeking spiritual fulfillment, there are several churches in the area such as Trinity United Methodist Church and St Joseph Catholic Church. Furthermore, the abundance of parks like War Memorial Park provides opportunities for outdoor recreation and relaxation. Overall, this part of Martinsburg offers a well-rounded environment that caters to the needs of senior residents.

Restaurants

• McDonald's (0.1 miles)
• Taco Bell (0.2 miles)
• Arby's (0.2 miles)
• Waffle House (0.6 miles)
• King's New York Pizza (0.9 miles)
• Mountaineer Grill And Pub (1 miles)
• Brix 27 (1.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Patterson's Drug Store (1.6 miles)
• Martinsburg Pharmacy (2.5 miles)
• Martin's Pharmacy (2.7 miles)
• Walmart Pharmacy (5.1 miles)
• Walgreens (7.9 miles)

Physicians

• Behavioral Health Services (0.7 miles)
• Panhandle Neurology Center (0.7 miles)
• Martinsburg Pediatrics (0.7 miles)
• Francisco Dino Sabado (0.8 miles)
• Valley Health Family Medicine | Tavern Road (0.9 miles)
• Dr Philomela Tabuena (0.9 miles)
• Anderson Obstetrics & Gynecology: Stacey Anderson, MD (0.9 miles)

Hospitals

• WVU Hospitals-East City Hospital (1.4 miles)

Transportation

• Amtrak-Mrb (1.4 miles)

Places of Worship

• Trinity United Methodist Church (1.4 miles)
• St Joseph Catholic (1.8 miles)
• Martinsburg Seventh Day Adventist Church (2.5 miles)
• Butlers Chapel Umc (3.8 miles)
• Hedgesville United Methodist Church (5.6 miles)
• Trinity Episcopal Church (8.6 miles)
• Harmony United Methodist (8.9 miles)

Parks

• War Memorial Park (1.5 miles)
• Poor House Farm Park (4.7 miles)
• Morgan's Grove Park (8.2 miles)
• Riverbend Membership (8.7 miles)
• Fort Frederick State Park (9.7 miles)
• Byron Park (11 miles)

Cafes

• Daily Grind (2.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.8 miles)
• A.M. Brews (3.8 miles)
• Lost Dog Coffee (8.7 miles)
• The Black Dog Coffee Company (9.4 miles)