Stonerise Martinsburg

Pros

• Kristen in SW is wonderful to work with professionally and ensures patients have what they need upon discharge.
• The front desk staff are kind and always ready to assist.
• All staff - from aides to nurses to therapists to social workers to housekeeping - are professional, caring, and sensitive to patients' needs.
• The knee replacement experiences were amazing, with staff described as phenomenal and attentive, making the patient feel cared for and ready to go home.
• Stonerise is an amazing Nursing and Rehabilitation Center with phenomenal staff; every staff member is great and helped the patient return home and regain independence.
• A reviewer who used Stonerise twice states they have always been treated great and would definitely recommend rehab there.

Cons

• The food at the facility was not very good.
• The staff was short-staffed, leading to long waits for help and only minimal, sometimes ineffective, physical therapy.
• The wife's rehabilitation was neglected; they did little to nothing to help her recovery.
• The food delivered to residents was often cold and unappealing.
• The nurses sometimes did not respond to the nurse call button.
• There was falsified charting and medications not administered as prescribed, endangering residents.
• Wound care was mishandled; pain medications were underdosed or delayed.
• The mattresses were inadequate and caused back pain.
• There were days when defecation on the toilet seat went uncleaned and floors were dirty.
• The staff were described as lazy, standing around and ignoring patient needs.
• An employee allegedly mocked residents with facial paralysis.
• Bed availability inquiries were not answered and calls were ignored.

Review

Across a broad range of care settings in Martinsburg and the surrounding area, the experiences shared paint a picture of dedicated staff doing their best under tough conditions, while also highlighting serious frustrations that come from staffing shortages, communication gaps, and inconsistent day-to-day care. Several reviewers single out specific individuals who stood out for professionalism and compassion, while others describe systemic problems that affect safety, responsiveness, and overall patient experience. Taken together, the voices reveal a care community capable of extraordinary kindness and expertise, but also hampered at times by resource and coordination challenges.

A common thread that runs through many accounts is the impact of individual caregivers who go above and beyond. Kristen (Kirsten) in the southwest part of town is repeatedly described as universally wonderful to work with, with reviewers noting her professional demeanor and her diligent discharge planning to ensure patients have what they need when leaving. Kristin Hummel is mentioned by name as someone who went to great lengths to keep families informed and involved in progress, especially when coordinating with multiple agencies. In several visits to the same facilities, reviewers describe aides, nurses, and therapists as attentive, compassionate, and capable of restoring dignity and independence. One patient after knee replacement repeatedly praises the aides and therapists for their kindness and attentiveness, even as the reviewer notes the food left something to be desired. Another former patient fondly recalls therapists Justin and Danielle in back surgery rehabilitation, crediting their smiling encouragement and goal-driven sessions with helping him regain walking ability, stairs, and personal independence to such an extent that he expressed profound gratitude and even described the staff as friends.

Yet the same bodies of reviews do not paint a uniformly positive portrait. There are repeated concerns about staffing levels and the time it takes to get help, with several accounts labeling facilities as short-staffed and slow to respond. One reviewer notes that short staffing can slow down physical therapy to a minimal level and make the environment feel lonely and unresponsive for admitted patients, including a wife undergoing hip replacement therapy who receives little assistance and cold, unappealing meals. The frustration extends to administrative and logistical hurdles as well: repeated mentions that bed availability is hard to secure, calls to check on openings go unreturned, and families feel left in the dark about a loved one's care trajectory. The sense conveyed is that, even when individual providers care deeply, the system around them sometimes fails to support consistent, timely, and holistic treatment.

Specific facilities become focal points for both praise and alarm. Stonerise Nursing and Rehabilitation is identified in multiple reviews as a place with moments of exceptional care - praises for nurses, aides, and admissions teams, and a heartfelt gratitude from patients who were able to return home because of the rehab staff. One review, describing a back-surgery rehab stint in July 2022, extols the entire team, calling out the joy and dedication of the therapists, the nursing staff, and the admissions and activities teams who helped restore not only physical function but also dignity and independence. In contrast, other reviews of the same site convey a harsh picture: long waits for assistance, insufficient therapy, and frustration with the pace of recovery, along with reports of cold meals and general concerns about the level of ongoing staff attention. The inconsistencies underscore how experiences can vary widely even within the same facility, depending on who is on duty and the specific week.

Other reviews veer toward alarm and strong warnings. One reviewer, identifying as a nurse, describes a level of disregard for resident safety that includes falsified charting, missed medications, and a lack of accountability for actions that could endanger patients. The accusation is blunt: serious lapses in care, breathing treatments not administered as prescribed, and a failure to respond to patients in need, all of which culminate in a stark condemnation of the facility's practices. Another account alleges a hostile workplace culture, with an employee making fun of facial paralysis - an accusation that raises concerns about how staff treat vulnerable residents and the consequences of such behavior for trust and safety. While these are individual testimonies, they contribute to a broader picture of distrust and the urgent need for stronger oversight and culture change within certain facilities.

Not every review is negative, however. A number of commenters emphasize that their loved ones received consistently good care, with staff who were friendly, compassionate, and patient-centered. One review describes a place where "very friendly, caring staff" contributed to a positive short-term stay, with staff who kept residents occupied through meaningful activities and who tailored care to individual needs. Another reviewer highlights a facility recommendation after a prior experience elsewhere, noting that their repeated positive visits reflected real stability in the quality of care over time. Yet even in these positive experiences, reviewers often caveat that there is room for improvement, especially in areas like meal quality, timely medication administration, and the overall pace of services in busy times.

Finally, some reviews focus on the intimate, day-to-day disappointments that can color a family's perception of a care facility. Several accounts describe meals that were routinely unsatisfactory, issues with laundry and lost clothing, inconsistent wound care, and environments that felt less clean or less well organized than families would expect in a medical setting. There are also notes about the emotional toll of waiting for care, the difficulty of navigating complex medical histories, and the strain of trying to coordinate multiple providers when loved ones are navigating surgery, rehabilitation, and long-term recovery. The common thread in these experiences is the fundamental human need for reliability, respect, and clear communication, especially at moments when patients are most vulnerable.

Taken together, the reviews reveal a care community that embodies both extraordinary dedication and meaningful challenges. The strongest praise centers on individual caregivers - the front-desk staff, Kristen, Kristin Hummel, aides, nurses, and therapists - who bring warmth, professionalism, and tangible progress to patients' lives. The most pointed criticisms center on systemic issues: recurrent understaffing, slow responsiveness, inconsistent care, and troubling reports about patient safety and care documentation. This mix of strengths and weaknesses underscores a central truth: patients and families benefit most when there is a combination of committed, compassionate frontline workers and robust organizational supports - enough staffing, effective communication across agencies, reliable processes for medication and wound care, and consistent attention to safety and dignity. As these facilities continue to evolve, the hope expressed across these reviews is that the best practices demonstrated by individual caregivers will be reinforced by stronger systems, better communication, and a sustained commitment to patient-centered care.

This part of Martinsburg, West Virginia, offers a range of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With various dining options such as McDonald's, Taco Bell, and Waffle House nearby, residents can easily access a variety of food choices. Additionally, the presence of pharmacies like CVS Pharmacy and Walgreens ensures easy access to necessary medications. There are also several healthcare options in close proximity, including behavioral health services and family medicine practices. For those seeking spiritual fulfillment, there are several churches in the area such as Trinity United Methodist Church and St Joseph Catholic Church. Furthermore, the abundance of parks like War Memorial Park provides opportunities for outdoor recreation and relaxation. Overall, this part of Martinsburg offers a well-rounded environment that caters to the needs of senior residents.

Restaurants

• McDonald's (0.1 miles)
• Taco Bell (0.2 miles)
• Arby's (0.2 miles)
• Waffle House (0.6 miles)
• King's New York Pizza (0.9 miles)
• Mountaineer Grill And Pub (1 miles)
• Brix 27 (1.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Patterson's Drug Store (1.6 miles)
• Martinsburg Pharmacy (2.5 miles)
• Martin's Pharmacy (2.7 miles)
• Walmart Pharmacy (5.1 miles)
• Walgreens (7.9 miles)

Physicians

• Behavioral Health Services (0.7 miles)
• Panhandle Neurology Center (0.7 miles)
• Martinsburg Pediatrics (0.7 miles)
• Francisco Dino Sabado (0.8 miles)
• Valley Health Family Medicine | Tavern Road (0.9 miles)
• Dr Philomela Tabuena (0.9 miles)
• Anderson Obstetrics & Gynecology: Stacey Anderson, MD (0.9 miles)

Hospitals

• WVU Hospitals-East City Hospital (1.4 miles)

Transportation

• Amtrak-Mrb (1.4 miles)

Places of Worship

• Trinity United Methodist Church (1.4 miles)
• St Joseph Catholic (1.8 miles)
• Martinsburg Seventh Day Adventist Church (2.5 miles)
• Butlers Chapel Umc (3.8 miles)
• Hedgesville United Methodist Church (5.6 miles)
• Trinity Episcopal Church (8.6 miles)
• Harmony United Methodist (8.9 miles)

Parks

• War Memorial Park (1.5 miles)
• Poor House Farm Park (4.7 miles)
• Morgan's Grove Park (8.2 miles)
• Riverbend Membership (8.7 miles)
• Fort Frederick State Park (9.7 miles)
• Byron Park (11 miles)

Cafes

• Daily Grind (2.4 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.8 miles)
• A.M. Brews (3.8 miles)
• Lost Dog Coffee (8.7 miles)
• The Black Dog Coffee Company (9.4 miles)