Shenandoah Center

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Shenandoah Center

50 Mulberry Tree Street, Charles Town, WV 25414

For more information about senior living options: (844) 490-3973

4.2 from 84 reviews
5 stars
59
4 stars
10
3 stars
1
2 stars
0
1 stars
14

Skilled Nursing Facility

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    Overall Review of Shenandoah Center

    Pros

    • pro The staff are kind and always ready to assist, and residents walk the halls with big smiles.
    • pro The view from the residents' window is breathtaking, and the home is pleasant to look at.
    • pro The clinicians, including doctors and aides, regularly check in and communicate about day-to-day care, medications, and meals.
    • pro Shenandoah Center is described as the best place for loved ones and provides peace of mind to families.
    • pro The facility is very clean, with pleasant, helpful staff.
    • pro The check-in and sign-out policies are appreciated for keeping visitors organized.
    • pro The front sitting area is comfortable and conducive to visiting friends.
    • pro The staff work together across roles to ensure residents are comfortable and well cared for.
    • pro Multiple staff members are individually praised for their empathy and professionalism.
    • pro The rehabilitation and therapy teams are effective and patient-centered, helping residents regain function.
    • pro Even during staffing challenges, the caring attitude of the staff remains evident.
    • pro Residents and families express gratitude and plan to return as visitors, indicating high satisfaction.

    Cons

    • pro Shenandoah Center is described as a terrible place, citing a relative's rehab stay and a death following medication issues.
    • pro The reviewer warned others with "Don't do anything? do not come here," indicating a strongly negative view.
    • pro It is stated that the facility let a patient refuse treatment, and the reviewer would not recommend the center.
    • pro The food is described as the worst the reviewer has had, sometimes forcing them to order outside.
    • pro The center is noted to have a staffing problem, with not enough staff available.

    Review

    Shenandoah Center and Rehabilitation comes through in many voices as a warm, welcoming place where care and compassion for residents stand out. Across numerous comments, families describe the staff as consistently kind, attentive, and genuinely invested in the well-being of both residents and their visitors. The facility is portrayed as clean and pleasant, with residents often seen smiling as they navigate the halls or enjoy visits from loved ones. The setting itself - windows with views that feel breath-taking to families, a peaceful ambiance, and a generally inviting atmosphere - adds to the sense that Shenandoah is a place where people feel at ease and cared for.

    A recurrent thread centers on the staff's dedication and teamwork. Reviewers highlight a culture where employees from different roles - nurses, aides, housekeepers, and even management - work together so smoothly that family members feel they're all part of a single, cohesive care team. Several accounts note that staff members will pitch in beyond their formal duties, from assisting with meals and daily needs to checking in with doctors and explaining medication and daily routines. Family members repeatedly mention that doctors and aides pop by to see if they need anything, share how the day has gone, discuss medications, and talk about the resident's preferences in food and activities. This sense of coordinated, resident-centered care gives families peace of mind when they are away from their loved ones.

    There are powerful stories of personal journeys through Shenandoah, particularly regarding rehab and therapy. One patient, a 50-year-old amputee recovering from a below-knee amputation, recounts being treated with warmth and respect from CNA staff, nurses, administration, and therapists alike. The care team is praised for their ability to help patients relearn walking and stair-climbing, and for their willingness to listen and respond to needs with empathy. The rehab staff, including physical and occupational therapists, receives frequent praise for clear communication, practical guidance, and ongoing encouragement. Names such as Rose, Tammy, Kelly, Keli the social worker, and others are invoked as emblematic of the supportive, person-centered approach that characterizes many experiences at Shenandoah.

    The facility's day-to-day environment also receives high marks. Visitors describe a smooth check-in process, clear expectations, and staff who are proactive in directing guests to the right places. The surrounding atmosphere - clean hallways, a pleasing fragrance, and a general sense of order - contributes to a welcoming first impression. Even services not always found in every care setting, like a hair stylist who visits the center, are highlighted for their contribution to residents' happiness and sense of normalcy. Several reviewers note that the building smells clean rather than hospital-like, which helps create a comfortable experience for both residents and their families.

    Discussions of care quality aren't one-note, however. A few reviewers point to challenges that color the overall picture. One account describes a terrible experience in which a patient's rehabilitation stay was followed by the patient's death after what they describe as overmedication; the reviewer's message is stark: "Don't do anything, do not come here." Another review, written years later, acknowledges staffing shortages and acknowledges that, while the dedicated staff do their best, the facility can feel strained or hindered by insufficient workforce at times. Associated criticisms touch on food quality, with one reviewer labeling the meals as among the worst they've had, though they also note that exceptions exist (such as sub sandwiches) and that some days still feel positive. Another family member expresses concern about a practice involving treatment refusals for a loved one with dementia, and they indicate they would not recommend that particular approach. These voices remind readers that, amid plenty of praise, experiences at Shenandoah can vary and that staffing and policy decisions can have a real impact on day-to-day life.

    Amid the mix of praise and critique, a consistent thread is a clear sense of commitment to communication, respect, and patient dignity. Many reviewers stress that staff strive to keep families informed about care plans, daily activities, and progress. The social work team, in particular, is highlighted for their helpful, personable approach to discharge planning and ensuring a smooth transition back to home or to continued care. For families and patients who find themselves navigating a rehab journey, this emphasis on transparency and collaboration helps sustain trust and fosters a feeling that they are listened to and supported throughout their stay.

    Overall, the mosaic of experiences paints Shenandoah Center and Rehabilitation as a facility with many strengths and a few notable challenges. The overwhelming tone is one of appreciation for caring, capable staff who treat residents with kindness and preserve their dignity, alongside a clean, welcoming environment and meaningful opportunities for interaction and rehabilitation. Families repeatedly express gratitude for the warmth and competence they encounter and often indicate a willingness to return or visit whenever needed, underscoring a strong sense of loyalty to Shenandoah. While no care setting is without its difficulties, the prevailing impression is that Shenandoah is a place where people feel seen, valued, and well cared for, with ongoing opportunities for improvement acknowledged by both residents and families.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Shenandoah Center in Charles Town, WV is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on providing comfortable and convenient living conditions, this facility ensures that seniors have access to everything they need for a fulfilling and enjoyable lifestyle.

    Residents at Shenandoah Center can enjoy the convenience of cable or satellite TV in their fully furnished apartments. The dining room provides delicious meals prepared by skilled chefs, accommodating special dietary restrictions when needed. Housekeeping services help keep the living spaces clean and organized.

    For those who enjoy spending time outdoors, the center offers beautiful garden areas where residents can relax and enjoy nature. Additionally, there is outdoor space available for activities and socializing with fellow residents. Telephone services are provided for easy communication with loved ones, and Wi-Fi/high-speed internet is available for staying connected online.

    To ensure the well-being of its residents, Shenandoah Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that each resident's medical needs are met. Medication management is available to help individuals stay on track with their prescriptions.

    Mental wellness is emphasized through a dedicated program that promotes psychological well-being among residents. The community also offers transportation arrangements for medical appointments, ensuring that seniors have access to necessary healthcare services.

    Residents can take part in scheduled daily activities designed to promote engagement and socialization within the community. There are also several nearby amenities including cafes, pharmacies, restaurants, places of worship, and hospitals for added convenience.

    Overall, the Shenandoah Center in Charles Town provides an exceptional assisted living experience that combines comfort, support, and an active lifestyle for seniors in need of care assistance.

    Nearby Places of Interest

    This part of Charles Town, West Virginia, offers a convenient and accessible location for seniors looking to settle in the area. With a variety of healthcare services nearby including physicians, audiology care, and pharmacies, residents can easily access medical resources. In terms of dining options, there are several restaurants within close proximity offering a range of choices. Additionally, the presence of places of worship provides spiritual support for those interested. For leisure activities, there are cafes where seniors can socialize and relax. The parks in the area offer opportunities for outdoor recreation and enjoying nature. The nearby transportation options such as the Harpers Ferry Train Station provide ease of travel for seniors wanting to explore beyond the immediate vicinity. Overall, this neighborhood offers a blend of essential services and recreational amenities that could cater well to senior living needs.

    Physicians

    • Audiology Hearing Care Services (0.2 miles)
    • Tracy, Lloyd Dr - WVU Urgent Care (0.8 miles)
    • Dr Henry Christie (0.9 miles)
    • University Healthcare Physicians (0.9 miles)
    • Electra Vision (2.2 miles)
    • Harpers Ferry Family Medicine (5.5 miles)
    • Palank Brian DDS (10.1 miles)

    Restaurants

    • Mountain View Diner (0.3 miles)
    • Wendy's (0.3 miles)
    • McDonald's (0.3 miles)
    • Ruby Tuesday (0.4 miles)
    • Taco Bell (0.4 miles)
    • Skybox Sports Bar (0.6 miles)
    • Jersey Mike's (0.7 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • CVS Pharmacy (0.6 miles)
    • Stuck & Alger Pharmacy (0.8 miles)
    • Jefferson Pharmacy (0.9 miles)
    • CVS Pharmacy (1 miles)
    • Walgreens (10.1 miles)
    • CVS Pharmacy (11.4 miles)

    Hospitals

    • Jefferson Medical Center (0.9 miles)

    Places of Worship

    • St James The Greater (1.6 miles)
    • Trinity Episcopal Church (10 miles)
    • St Joseph Catholic (13 miles)
    • Trinity United Methodist Church (13.4 miles)

    Cafes

    • Panera Bread (2.1 miles)
    • The Black Dog Coffee Company (5.1 miles)
    • Lost Dog Coffee (10 miles)
    • Starbucks (13.3 miles)
    • Panera Bread (13.4 miles)
    • Daily Grind (13.7 miles)

    Parks

    • Bolivar Heights Battlefield (5.1 miles)
    • Harpers Ferry National Historical Park (5.1 miles)
    • Morgan's Grove Park (9.2 miles)
    • Brownsville Community Pond (11.6 miles)
    • Franklin Park (12.3 miles)

    Transportation

    • Harpers Ferry Train Station (6.6 miles)
    • Amtrak-Mrb (13.2 miles)

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