Willow Tree Healthcare Center is a nursing home community in Charles Town, WV.
Information last verified:
Willow Tree Healthcare Center in Charles Town, WV
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1263 South George Street, Charles Town, WV 25414
For more information about senior living options: (866) 208-4318
Multiple residents and families describe strong, lingering cleanliness concerns.
Several reviews describe the building smelling strongly, including urine-related odors, and report dirty rooms or shared bathroom conditions. Others mention dingy spaces and unclean surfaces they noticed during a visit. A few reviews also tie the overall environment to feeling unsafe or distressing.
Residents and families describe staffing shortages that affect responsiveness.
A recurring theme is not having enough staff to respond promptly, including buzzer calls being ignored and waits to get help with basic needs. Some reviews also criticize how phone intake or updates are handled, saying it can be unhelpful. Families describe days passing before seeing a doctor, and in one account, they felt urgent care needs were not handled quickly enough.
Many reviews highlight kind, caring nurses and supportive staff.
Across many reviews, families describe the nursing team as attentive, kind, and willing to help with comfort needs. Several reviewers say staff communicated with them, took concerns seriously, and treated residents well even during a difficult recovery. A few reviews also acknowledge variability, with some calling out “bad apples,” but still emphasizing that many caregivers were genuinely supportive.
Dining reviews range from acceptable to disappointing.
Some families say the food is not bad, describing it as better than expected and noting dietary options for specific needs like vegetarian meals. Others report problems like meals arriving cold, being mushy, or simply being awful. Reviews also mention residents getting the help they need around meals in some cases, while complaints about quality and timing appear in others.
A couple of reviews question how medication needs were handled.
Two reviews describe medication issues that families believed affected comfort and outcomes. One account focuses on pain management and drug adjustments not being handled the way the family requested, while another describes orders not being followed for a medication-related need. These are the only recurring medication-specific concerns, but they appear serious in the details provided.
Residents and families often mention structured activities and engagement.
Several reviews describe regular activities and a staff member or team that helps keep residents entertained. One reviewer points to multiple activity types, including celebrations and group exercises, while another specifically praises the activity staff for being helpful and attentive. Even among mixed reviews, at least one account says activities and rehab were better than other parts of the experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
104 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesWillow Tree Healthcare Center is located at 1263 South George Street, Charles Town, WV 25414 in Jefferson County, West Virginia
Willow Tree Healthcare Center on seniors.fyi includes 8 photos including images showing interior, dining, bedroom, decor, office, lighting, minimalist, daylight, and more.
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