Willow Tree Healthcare Center in Charles Town, WV
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1263 South George Street, Charles Town, WV 25414
For more information about senior living options: (844) 490-3973
The staff is friendly and hardworking. The rehab staff is exceptional. They know their residents well and help them feel at home in a great facility. The Willow Tree Activity staff are extremely helpful, continuously finding new ways to keep residents entertained. They take their time, listen to residents' personal problems, and really care about them. The facility earns a 5++ rating. Every nurse who cared for residents treated them as if they were part of their own family. The facility is clean and the nursing staff is wonderful.
The reviewer states that the facility is the worst place an elderly family member has ever had to stay. They claim the nurses and staff do not pay attention to residents and focus on themselves. The reviewer notes that a friend contracted COVID-19 from a worker and died. The reviewer describes the notice of their mother's death as heartless. The reviewer alleges mismanagement of medications by the doctors and staff led to their mother's decline. The reviewer describes the facility as dirty, with small rooms and a urine odor, and in need of remodeling. The reviewer says the place feels like a mental institution, with staff not responding to calls. They claim severe understaffing, causing long waits for aides and doctors. They report some staff gossiping and behaving inappropriately.Willow Tree Healthcare Center in Charles Town is best suited for families seeking a rehab-forward environment where the care team is genuinely friendly, personable, and capable in therapy and nursing tasks. The facility earns traction with residents who prioritize hands-on rehabilitation and daily interactions with staff who appear to invest in their well-being. When recovery is the principal goal - whether after a stroke, surgery, or other acute events - the combination of attentive nurses and a dedicated rehab PT team can translate into meaningful progress and reliable day-to-day support. For families who value a homey atmosphere and regular staff who will go the extra mile to accommodate individual needs, Willow Tree often rises to that expectation.
That said, there are clear signals that should trigger careful comparison with alternatives. Understaffing emerges repeatedly as a core challenge, with caregivers stretched thin and response times that can feel delayed during busy periods. Several reviews raise concerns about doctors' visibility and timely medical oversight, and a few accounts describe inconsistent communication with families about treatment plans. Beyond medical care, multiple voices flag cleanliness and odor issues, and one or two families question room size and overall ambiance. For a family whose loved one requires high medical vigilance, a facility with more consistent physician access and stronger environmental upkeep may be preferable.
The strongest positives - especially the rehab and nursing strengths - tend to offset some drawbacks for the right resident. The rehab staff is highlighted as exceptional, with therapists who tailor programs to individual needs and families who feel supported through the transition from hospital to home-like care. Nursing teams are praised for kindness and attentiveness, and management is seen by many as capable and engaged, with efforts to keep residents feeling at home. Activity staff also stands out for creativity and personal attention, helping residents stay engaged and connected. When the primary objective is recovery and daily functional improvement, these advantages can create a practical, results-oriented environment that families can trust, even if other areas require concentrated attention.
However, the negative themes cannot be dismissed. Reports of persistent odor, cleanliness lapses, and rooms that feel cramped or outdated weigh heavily for families prioritizing comfort and dignity. The perception that a few staff members are overextended, coupled with sporadic doctor involvement, raises legitimate concerns about consistency of care and preventative oversight. There are also emotionally charged anecdotes about poor experiences at critical moments, which underscores the variability in individual encounters. In short, Willow Tree can be a source of strong, compassionate rehab and day-to-day support, but it comes with a risk profile that demands proactive monitoring and clear communication channels.
Prospective families should use the tour and decision window to verify practical conditions that influence daily life. Inquiries should focus on current staffing ratios by shift, how quickly help is typically available, and whether a resident can meet the on-call physician and primary nurse in person. Observe meal times and talk to the dietary staff about quality and options, especially for residents with special diets. Review the plan for environmental cleanliness and room options, including how often rooms are cleaned, and whether remodeling plans are in motion. Ask for a current, transparent outline of how medications are managed, and request a direct point of contact for urgent concerns so information does not drift.
Overall, Willow Tree Healthcare Center offers a pragmatic choice for families prioritizing rehabilitation and personal attention within a community setting near Charles Town. For residents whose needs are heavily medical, or for families unwilling to compromise on consistent staffing, streamlined physician involvement, and pristine upkeep, it is prudent to compare with facilities known for stronger nurse-to-patient ratios and cleaner, more modern environments. The path forward is clear: pursue Willow Tree if rehab momentum, staff warmth, and a connected, family-friendly culture are the decisive factors; pursue alternatives if predictable medical oversight, staffing reliability, and spotless surroundings are non-negotiables. A deliberate visit, direct conversations with the rehab and nursing leads, and a review of recent state surveys will crown the decision with confidence.
104 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Tree Healthcare Center in Charles Town, WV offers a wide range of amenities and care services for seniors seeking assisted living. The community provides a comfortable and homelike environment with fully furnished accommodations, private bathrooms, and access to cable or satellite TV.
Residents can enjoy various activities and social engagements in the small library, gaming room, fitness room, or outdoor spaces such as the garden. The on-site beauty salon ensures that residents can maintain their personal grooming needs. There is also a computer center with Wi-Fi/high-speed internet for those who wish to stay connected.
Willow Tree Healthcare Center prioritizes the well-being of its residents by offering 24-hour supervision and a 24-hour call system for assistance. Staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also available to ensure residents receive proper medical attention.
The dining experience at Willow Tree is exceptional, offering restaurant-style dining with special dietary restrictions accommodated. Meal preparation and service are provided, ensuring that residents receive nutritious meals tailored to their specific needs.
Residents have access to transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination services are also available for a smooth transition into the community.
Additional amenities include housekeeping services to maintain cleanliness and wellness centers where mental health programs are offered. The community is conveniently located near several cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, Willow Tree Healthcare Center provides a comprehensive assisted living experience in Charles Town, WV where seniors can enjoy an active lifestyle while receiving personalized care in a warm and welcoming environment.
Willow Tree Healthcare Center is located at 1263 South George Street, Charles Town, WV 25414 in Jefferson County, West Virginia
Willow Tree Healthcare Center on seniors.fyi includes 8 photos including images showing interior, dining, decor, bedroom, minimalist, daylight, reception, lobby, and more.
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