Mountain View Regional Medical Center

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Mountain View Regional Medical Center Mountain View Regional Medical Center Mountain View Regional Medical Center

Mountain View Regional Medical Center

310 Third Street, Ne, Norton, VA 24273

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
81
4 stars
10
3 stars
3
2 stars
0
1 stars
6

Skilled Nursing Facility

Overall Review of Mountain View Regional Medical Center

Pros

  • pro Everything was great; everybody there was really helpful.
  • pro The MRI staff is excellent and very nice.
  • pro The hospital and staff were great; one young staff member was especially kind to the patient and his father.
  • pro The care team for the patient was among the best the reviewer had ever had.
  • pro Excellent experience with the radiology department for an MRI.
  • pro Everyone was friendly, helpful, and kind; the nurses who put you to sleep for surgery were great.
  • pro From start to finish, everyone was welcoming and professional.
  • pro Awesome hospital with very friendly staff; highly recommend.
  • pro Labor and Delivery was great; they took good care of mother and baby; nurses were compassionate and attentive.
  • pro The hospital staff - nurses, aides, labs, food service, cleaning, and billing - were all professional, courteous, and friendly.
  • pro Prompt admission and minimal wait time in radiology.
  • pro Had a wonderful experience; the CT scan showed excellent results.
  • pro The admitting staff were pleasant and helpful; the ultrasound tech was very nice and the wait time was quick.

Cons

  • pro The patient felt accused of trying to obtain pain pills and heard a sarcastic comment about the long drive.
  • pro The reviewer believed the doctor prioritized treating an ear infection over the throat and suggested the patient might have been misinformed.
  • pro The reviewer claimed Norton Community Hospital missed a serious diagnosis (a large lung mass) and warned others the facility is a joke.
  • pro The reviewer said staff rushed people through and guessed at what might be wrong.
  • pro The reviewer described a lack of basic dignity, with a patient left in a room for hours with no real assistance and someone left covered in feces and ignored for cleaning.
  • pro The reviewer reported pain was not managed promptly and discharge instructions (e.g., catheter care) were inadequate or unclear.
  • pro The reviewer stated they would not recommend the hospital and urged others to proceed with caution.

Review

The collection of experiences from Norton Community Hospital and its radiology departments paints a picture of a facility that can deliver outstanding, compassionate care in many moments, while also revealing serious gaps and frustrations in others. Across the board, patients repeatedly note the kindness, professionalism, and dedication of individual staff members, even when their overall experience is not consistently positive. In some accounts, the care team is described as welcoming, attentive, and skilled, turning what could be anxious or painful experiences into manageable ones. In others, patients report delays, miscommunications, and episodes that leave them feeling neglected or in pain. Taken together, these reviews suggest a health system that can excel in personal attention and technical competence, but that also struggles with process consistency and timely, thorough response in certain situations.

Many reviewers highlight the strength of the hospital's frontline staff and the radiology team. The MRI staff, in particular, is praised as excellent and very friendly, with patients appreciating options like choosing their own music during the test and feeling cared for from check-in to completion. The ultrasound and CT technicians receive similar commendations for their professionalism and attentiveness. In the maternity setting, labor and delivery is described as a positive experience: compassionate nurses, a supportive environment, and clinicians such as Dr. Morehead are noted for their kindness and competence. Families report that procedures went smoothly, that pain management and comfort were prioritized, and that family members were welcome to be present during the process. The overall sentiment is that, when the team is at its best, patients feel heard, respected, and well cared for.

Impressive consistency emerges around certain elements of care. Many reviews point to clean facilities and courteous staff across roles - from admitting desk personnel who are pleasant and helpful to nurses, aides, and other care team members who strive to make patients comfortable. The radiology department is repeatedly described as efficient and patient-centered, with positive feedback about wait times being reasonable and staff working to ease anxiety, particularly around MRI experiences. The 5S Lean system is cited in one review as contributing to a well-organized environment, and several patients commend the ability to communicate preferences and to feel part of the care plan. In short, multiple reviews celebrate moments of exemplary service and technical proficiency that make a real difference in patients' experiences.

However, not all experiences align with the positive narratives. A number of reviews voice significant concerns about pain management, triage, and the speed and humanity of care in emergency or high-need situations. One particularly troubling account describes a patient who went to Norton Community Hospital with severe pain, who says the staff left him waiting for hours and delivered only minimal relief - an experience described as neglectful and disrespectful to basic human dignity. Other reviews recount missed or delayed diagnoses that are difficult to reconcile with the otherwise strong reputation of the facility, including a claim that a mass in a patient's left lung went undetected for a period, leading to a dangerous deterioration in health. There are also reports of discharge with limited instructions and inadequate follow-up planning, such as a catheter patient who received scant guidance for home care. Such stories underscore the importance of consistent pain control, clear communication, and robust follow-through after procedures or emergency care.

There are also specific, highly personal grievances that complicate the overall impression. One review recounts a traumatic interaction with a physician who allegedly accused the patient of seeking pain pills and made a dismissive remark about a long drive, a dynamic that left the patient feeling disrespected and unfairly judged. Another account describes a misdirected focus - treatment for a potential ear infection despite a more serious throat issue - that culminates in a request for a formal complaint. Together, these experiences suggest that patient trust can be undermined when communication breaks down or when patients feel their concerns are not taken seriously, even within an otherwise capable hospital framework.

The broader narrative suggests that Norton Community Hospital experiences are a blend of excellence and areas in need of improvement. For some, the hospital represents a lifeline - delivering expert care in urgent moments, providing compassionate support during maternity, and maintaining a generally welcoming environment. For others, the gaps are stark: long waits, inconsistent pain management, perceived neglect, and concerns about missed diagnoses. Several reviewers emphasize the need for careful patient advocacy, better triage, prompt attention to pain and discomfort, and clear, actionable discharge instructions. There is also a recurring call for consistency - across departments, shifts, and staff - to ensure that the high-quality experiences reported by some patients are the rule, not the exception.

In sum, the experiences at Norton Community Hospital reflect a facility capable of outstanding, patient-centered care in many situations, especially in radiology, maternity, and direct patient interaction with kind, competent staff. Yet the spectrum of reviews also documents serious concerns about wait times, pain control, communication, and certain clinical decisions. The hospital environment appears to be clean and welcoming, with highly regarded teams and individual clinicians who leave strong positive impressions. At the same time, sustained attention to process reliability, patient advocacy, and compassionate treatment in all encounters will be essential to translating these positive moments into consistently strong patient experiences across the board. Patients are advised to communicate openly with their care teams, seek clarification when outcomes or plans are unclear, and consider formal feedback channels if they encounter situations that fall short of the standard many reviewers have celebrated.

Features

Housing

  • 44 resident community capacity 44 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Mountain View Regional Medical Center in Norton, VA offers a comprehensive assisted living community with a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and includes amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and housekeeping services to make life convenient and enjoyable.

Residents can enjoy delicious meals in the dining room or restaurant-style dining area that cater to special dietary restrictions. Additionally, there is a small library for residents who enjoy reading and access to outdoor spaces for relaxation or socializing.

The care services at Mountain View Regional Medical Center are designed to provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Medication management is available as well as diabetes diets for those who require it. A mental wellness program ensures that residents' emotional well-being is also taken care of.

Residents will have plenty of opportunities for engagement and socialization through resident-run activities and scheduled daily activities organized by the community. Nearby amenities include two cafes, four pharmacies, twelve physicians' offices, eighteen restaurants, four transportation options, twenty-five places of worship, two theaters, and five hospitals.

Overall, the assisted living community at Mountain View Regional Medical Center provides a comfortable and supportive environment where residents can receive personalized care while enjoying their independence and engaging in a variety of activities both within the community and nearby.

Nearby Places of Interest

Hospitals

  • Mountain View Regional Med (0 miles)
  • Mountain View Regional Medical Center (0 miles)
  • Bon Secours St Mary's Hospital (0 miles)
  • Wellmont Health System (0.2 miles)
  • Wellmont Medical Associates (1.4 miles)
  • Lonesome Pine Hospital (8.5 miles)

Physicians

  • Cutting Edge Derm Norton (0.2 miles)
  • Mountain Empire Hearing and Balance (0.6 miles)
  • Meadowview Ear Nose & Throat Specialists (0.6 miles)
  • Appalachian Healthcare Associates PC (0.6 miles)
  • Southwest Virginia Outpatient Center (0.9 miles)
  • Appalachia After Hours Clinic (1 miles)
  • Franklin Rachel - Wellmont Urgent Care (1 miles)

Places of Worship

  • The Cave Church (0.4 miles)
  • Southern Baptist Convention (0.5 miles)
  • Freedom Of Worship Downtown Campus (0.6 miles)
  • Southern Baptist Convention (0.9 miles)
  • Norton Church Of God (1.4 miles)
  • Mercy & Grace Ministries (1.5 miles)
  • Freedom of Worship Church (2.2 miles)

Theaters

  • Cinema City (0.6 miles)
  • Central Drive-In Theatre (4.7 miles)

Restaurants

  • Norton City Grill (0.7 miles)
  • Mifinca (0.9 miles)
  • Burger King (1 miles)
  • Little Caesars Pizza (1.2 miles)
  • Captain D's (1.4 miles)
  • Pizza Hut (1.4 miles)
  • Little Mexico Mexican Grill (1.4 miles)

Pharmacies

  • Lonesomepine Economy Drug (0.7 miles)
  • CVS Pharmacy (1.1 miles)
  • Walmart Pharmacy (1.5 miles)
  • Cavalier Pharmacy (3.6 miles)
  • Good Neighbor Pharmacy (7.7 miles)
  • Family Drug Center (7.7 miles)
  • Big Stone Gap Pharmacy (8.6 miles)

Cafes

  • Kool Beanz Smoothie Bar & Cafe (0.8 miles)
  • Mountain Grounds (3.4 miles)

Transportation

  • Enterprise Rent-A-Car (0.9 miles)
  • Alamo (1.2 miles)
  • U-Haul (1.5 miles)
  • U-Haul Neighborhood Dealer (1.7 miles)
  • Lonesome Pine Airport (LNP) (6 miles)
  • U-Haul Neighborhood Dealer (8 miles)

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