Mountain View Regional Medical Center in Norton, VA

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Mountain View Regional Medical Center Mountain View Regional Medical Center Mountain View Regional Medical Center

Mountain View Regional Medical Center in Norton, VA

Information last verified:

310 Third Street, Ne, Norton, VA 24273

For more information about senior living options: (844) 490-3973

4.6 from 110 reviews
5 stars
89
4 stars
10
3 stars
4
2 stars
0
1 stars
7

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Overall Review of Mountain View Regional Medical Center

Pros

  • pro They provided great service and were wonderful to work with.
  • pro They were treated like VIPs by everyone.
  • pro The MRI staff were excellent and very nice.
  • pro From start to finish, they were welcomed and professional.
  • pro The radiology department delivered an excellent MRI experience.
  • pro The hospital staff were friendly, helpful, and kind.
  • pro Labor and Delivery was great; they took good care of mother and baby.
  • pro The nurses and clinicians were compassionate and attentive.
  • pro The physical therapists were understanding and focused on recovery.

Cons

  • pro The hospital is described as a joke, with patients rushed through and diagnoses guessed.
  • pro A reviewer notes a patient was left in excruciating pain for hours, with little relief and no clear discharge instructions.
  • pro Norton Community Hospital allegedly missed a serious mass in a patient’s lung, leaving breathing and swallowing issues unresolved.
  • pro A reviewer says a nurse ignored a request to help a patient who was left covered in feces.
  • pro A doctor was accused of insinuating the patient was seeking pain pills and making a belittling remark.
  • pro The reviewer would not recommend the facility to anyone and cautions others to think twice before using it.

Review

Mountain View Regional Medical Center is best suited for seniors and families who want reliable diagnostic imaging, straightforward inpatient care, and solid post-acute options delivered with genuine warmth. The facility earns trust through consistently praised radiology teams, friendly nurses, and clear, compassionate communication. When care paths are predictable, MRI, CT, ultrasound, obstetric services, and well-structured discharge planning, the hospital shines because staff operate with professionalism and a patient-first mindset. For older adults who do not require constant, high-intensity intervention around the clock, this center offers practical, reassuring care that supports a smooth transition from hospital to home or to a rehabilitative setting.

However, the center may not be ideal for anyone who demands perfectly consistent emergency oversight or immediate, flawless pain control in acute moments. Review patterns include several cautions about delays, front-desk friction, and one stark account of neglect in a crisis. Those with chronic, complex conditions or histories of rapid deterioration may want to compare experiences with larger or more specialized regional hospitals that emphasize geriatric emergency medicine, round-the-clock oversight, and multiday care coordination. Ultimately, families should consider alternatives if the priority is a proven, fail-safe emergency response and unambiguous accountability across shifts.

On balance, the strongest positives, courteous staff, professional nurses, and dependable imaging, tend to offset the cons when care is well coordinated. The radiology department receives frequent praise for efficiency and patient-centered service; MRI and CT staff are described as approachable, skilled, and able to tailor the experience to reduce anxiety, including small touches like letting patients choose music. Inpatient care benefits from attentive nurses and a clean, orderly environment, which collectively reduce stress during what is often a stressful time. The facility’s obstetric and maternity services also emerge as a real strength, with compassionate doctors and supportive nurses who keep families involved and informed. When these core advantages align with a clear discharge plan and reliable post-hospital follow-up, the downsides feel incremental rather than defining flaws.

Concrete examples illustrate how the pros translate into tangible value for seniors and their families. For an elder needing diagnostic clarity or a routine hospital stay, fast, friendly imaging and steady nursing care can mean swifter mobilization and fewer days tethered to a bed. Rehabilitation-oriented staff, physical therapists who are patient and focused on functional recovery, add meaningful benefit for post-illness recuperation, helping older adults regain independence more confidently. The maternity care narratives underscore the hospital’s breadth, signaling a capacity to support complex medical journeys with consistent kindness and competence. Yet the warning signs should not be discounted: episodic delays, uneven communication, and isolated reports of inadequate attention demand active advocacy, someone to spearhead questions, clarify who leads the care plan, and ensure follow-through after discharge.

For families weighing Mountain View, practical planning matters. Before admission, secure a dedicated point of contact, a patient advocate or liaison, so the care team, the family, and any external providers stay aligned. Confirm the primary nurse assignment and the on-call physician who will handle day-to-day decisions, and insist on a written, care-coordination plan that covers pain management, test results, and discharge timelines. When imaging is needed, request transparent estimates for wait times and assure that pain management plans are explicit and revisable. If an emergency arises, know who will triage and who will follow up with the patient and family to interpret results and outline next steps. Leverage the hospital’s strengths by pairing the reliable imaging and compassionate bedside care with robust, documented communication and a clear post-discharge pathway to home health or rehabilitative services.

In the end, Mountain View Regional Medical Center stands as a pragmatic, reliable option for seniors who prize respectful bedside care, solid diagnostic capabilities, and a hospital experience that supports a smooth trajectory from admission to recovery. It delivers tangible value in imaging, nursing attentiveness, and rehabilitative approach, which can translate into quicker mobilization and greater comfort for many patients. Yet the cautionary notes, delays, uneven early experiences at the front desk, and the most serious reports of neglect in crisis situations, make it essential to approach with a plan for accountability and a clear line of communication. For families choosing between options, this center is worth considering when the goal is dependable imaging, collaborative care, and a contained, orderly inpatient stay; it is less ideal when the demand is a fail-safe emergency environment or consistently flawless, round-the-clock responsiveness.

Features

Housing

  • 44 resident community capacity 44 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Mountain View Regional Medical Center in Norton, VA offers a comprehensive assisted living community with a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and includes amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and housekeeping services to make life convenient and enjoyable.

Residents can enjoy delicious meals in the dining room or restaurant-style dining area that cater to special dietary restrictions. Additionally, there is a small library for residents who enjoy reading and access to outdoor spaces for relaxation or socializing.

The care services at Mountain View Regional Medical Center are designed to provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Medication management is available as well as diabetes diets for those who require it. A mental wellness program ensures that residents' emotional well-being is also taken care of.

Residents will have plenty of opportunities for engagement and socialization through resident-run activities and scheduled daily activities organized by the community. Nearby amenities include two cafes, four pharmacies, twelve physicians' offices, eighteen restaurants, four transportation options, twenty-five places of worship, two theaters, and five hospitals.

Overall, the assisted living community at Mountain View Regional Medical Center provides a comfortable and supportive environment where residents can receive personalized care while enjoying their independence and engaging in a variety of activities both within the community and nearby.

Nearby Places of Interest

Hospitals

  • Mountain View Regional Med (0 miles)
  • Mountain View Regional Medical Center (0 miles)
  • Bon Secours St Mary's Hospital (0 miles)
  • Wellmont Health System (0.2 miles)
  • Wellmont Medical Associates (1.4 miles)
  • Lonesome Pine Hospital (8.5 miles)

Physicians

  • Cutting Edge Derm Norton (0.2 miles)
  • Mountain Empire Hearing and Balance (0.6 miles)
  • Meadowview Ear Nose & Throat Specialists (0.6 miles)
  • Appalachian Healthcare Associates PC (0.6 miles)
  • Southwest Virginia Outpatient Center (0.9 miles)
  • Appalachia After Hours Clinic (1 miles)
  • Franklin Rachel - Wellmont Urgent Care (1 miles)

Places of Worship

  • The Cave Church (0.4 miles)
  • Southern Baptist Convention (0.5 miles)
  • Freedom Of Worship Downtown Campus (0.6 miles)
  • Southern Baptist Convention (0.9 miles)
  • Norton Church Of God (1.4 miles)
  • Mercy & Grace Ministries (1.5 miles)
  • Freedom of Worship Church (2.2 miles)

Theaters

  • Cinema City (0.6 miles)
  • Central Drive-In Theatre (4.7 miles)

Restaurants

  • Norton City Grill (0.7 miles)
  • Mifinca (0.9 miles)
  • Burger King (1 miles)
  • Little Caesars Pizza (1.2 miles)
  • Captain D's (1.4 miles)
  • Pizza Hut (1.4 miles)
  • Little Mexico Mexican Grill (1.4 miles)

Pharmacies

  • Lonesomepine Economy Drug (0.7 miles)
  • CVS Pharmacy (1.1 miles)
  • Walmart Pharmacy (1.5 miles)
  • Cavalier Pharmacy (3.6 miles)
  • Good Neighbor Pharmacy (7.7 miles)
  • Family Drug Center (7.7 miles)
  • Big Stone Gap Pharmacy (8.6 miles)

Cafes

  • Kool Beanz Smoothie Bar & Cafe (0.8 miles)
  • Mountain Grounds (3.4 miles)

Transportation

  • Enterprise Rent-A-Car (0.9 miles)
  • Alamo (1.2 miles)
  • U-Haul (1.5 miles)
  • U-Haul Neighborhood Dealer (1.7 miles)
  • Lonesome Pine Airport (LNP) (6 miles)
  • U-Haul Neighborhood Dealer (8 miles)

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