Information last verified:
9434 Coeburn Mountain Rd, Wise, VA 24293
For more information about senior living options: (844) 490-3973
The staff is amazing and sweet. The DON cares for every person there and ensures everything is up to code. The facility took excellent care of his papaw. He loved all of the staff. During hospice, the facility staff were excellent with his family and with him. The staff were friendly and helpful. The facility is wonderful; the staff works very hard to provide the greatest quality of care. It is a great place with smiling faces, and the new administrator cares for his patients.
They describe the first five days as leaving them worse off, being taken off sleep and pain meds, and being labeled a junkie for needing a laxative. They allege neglect and abuse of residents, with rude staff and some workers only there for a paycheck. They claim call lights and phones are ignored and basic needs (water, food, medicine, baths) are not consistently met due to understaffing. They recount dirty conditions, including feces on the floor, foul smells, and beds not changed after vomiting. They accuse the facility of forging signatures. They note hateful, mouthy nurses and only a few compassionate staff members. They say some residents were kept in bed all day or drugged, and infections occurred due to poor care.Heritage Hall in Wise, VA is best suited for families that prize a genuinely caring staff presence and an administrator who is visibly engaged in daily resident care. When the team is humming, residents respond positively to attentive caregivers and a DON who appears to oversee each person rather than the process. Several families describe the facility as warm, clean, and staffed by folk who truly want to help. That said, the experience is not uniform, and the best fit depends on whether the day-to-day reality aligns with the ideal of steady, compassionate support.
Those who may want to consider alternatives are primarily families whose loved ones require consistently dependable care with minimal risk of delays or neglect. If quick responses to call lights, regular assistance with basic needs, and pristine hygiene are non-negotiables, this community warrants caution. The spectrum of experiences here ranges from high-quality engagement to troubling reports of understaffing and inconsistent care, which can dramatically affect safety and comfort. For residents with complex medical needs or behavioral challenges, a facility with a steadier staffing pattern and stricter adherence to care protocols may be a wiser choice.
On balance, the strongest positives center on devoted staff and visible leadership. When the DON is actively connected to residents and families, care can feel coordinated and responsive, and several reviews praise cleanliness and a genuine commitment from many team members. These advantages can offset imperfect conditions at times, especially in a setting where the administrative team sets the tone and models accountability. Cleanliness and a courteous, sometimes standout staff can create a sense of trust and familiarity that matters deeply to families.
Yet the major caveat is staffing inconsistency. A number of reviews flag very real under-staffing, resulting in delayed assistance, missed call lights, and basic needs not being met promptly. Other concerns touch everyday safety and quality, rooms that smell, beds not refreshed in a timely manner, and occasional lapses in hygiene. There are even severe allegations about neglect, abuse, or falsified signatures from some observers. While not every shift or unit may reflect these problems, the risk is undeniable and should weight heavily in any decision.
Practical steps define the path to a well-informed choice here. Prospective families should request current staffing ratios by shift, ask to speak with the director of nursing, and arrange a no-pressure, extended visit at different times of the day. Review recent state inspection results and ask for concrete care plans, incident reports, and evidence of corrective actions taken after past concerns. A tour should include conversations with front-line staff and residents, and a careful look at how call lights are answered, how hygiene is maintained, and how quickly basic needs are met.
In the end, Heritage Hall can be a strong match for families who can verify stable staffing, insist on high-quality care, and engage regularly with administrators to sustain accountability. For those needing unwavering, consistently managed basic care, especially around hydration, mobility, and personal hygiene, there are legitimate questions raised by several accounts that merit caution. The verdict rests on due diligence: verify staffing, probe hygiene practices, and observe daily operations in person before committing, and be prepared to seek alternatives if any red flags persist beyond the initial tour.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Heritage Hall in Wise, VA is an assisted living community that offers a range of amenities and care services to enhance the quality of life for seniors. With a focus on providing a comfortable and nurturing environment, residents can enjoy a variety of amenities such as devotional services off-site and indoor common areas where they can socialize with their fellow residents.
In terms of care services, Heritage Hall provides specialized care for individuals with diabetes, ensuring that their unique needs are met. This includes assistance with monitoring blood sugar levels, administering medication, and managing any related health concerns.
To promote an active and engaging lifestyle, the community also offers devotional activities off-site, allowing residents to connect with their faith and spiritual beliefs. Additionally, there are numerous cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby. This enables easy access to various services and resources that can contribute to the well-being of the residents.
Furthermore, having hospitals and theaters located in close proximity ensures that residents have convenient access to healthcare facilities in case of emergencies or for recreational purposes.
Overall, Heritage Hall in Wise, VA strives to provide a caring and supportive environment where seniors can receive personalized care while enjoying a fulfilling lifestyle surrounded by nearby amenities.
Heritage Hall is located at 9434 Coeburn Mountain Rd, Wise, VA 24293 in Wise County, Virginia
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