Mullins Adult Residential Ctr

Pros

• Sarah Reed is amazing, explains everything clearly, and helps clients get the best deals and the lowest prices.
• Sarah Reed provides quick, easy switches with outstanding customer service.
• Mullins Insurance offers affordable rates and is great to work with.
• Sarah Reed is patient, helpful, and always answers questions promptly.
• Sarah Reed is proactive and goes above and beyond to assist customers.
• Sarah Reed delivers personalized, knowledgeable guidance on home and auto insurance.
• The Mullins Insurance team is highly professional, responsive, and willing to go the extra mile for customers.
• Clients consistently recommend Mullins Insurance and Sarah Reed for trustworthy service.
• The team handles claims quickly and keeps customers informed.
• Kim Mullins and Sarah Reed are trustworthy, knowledgeable, and provide excellent service.
• The service team is friendly, kind, and dedicated to finding the right coverage at affordable prices.
• Mullins Insurance has served customers for many years with high-quality care and support.

Cons

• The customer felt they were a thorn in Sarah's side due to frequent questions and problems.
• They were unhappy with the repairs after hitting a deer.
• They criticized State Farm for a $225-per-month price increase after 25 years with seemingly no justification.

Review

Across Norton, Virginia, Mullins Insurance and its team led by Sarah Reed have earned a reputation for going the extra mile to protect their clients while keeping costs affordable. Over more than two decades of service, numerous customers describe a relationship that blends personalized attention with practical, money-saving guidance. They repeatedly emphasize that Sarah and the Mullins team don't just sell policies; they help people understand their options and make smart decisions about coverage for home and auto.

Many customers highlight Sarah's clarity and thoroughness as the starting point of their positive experiences. She is praised for explaining everything perfectly and ensuring that clients obtain the best possible deals so they can pay the lowest prices available. When prices rise with other providers, Sarah is the resource that helps families compare options, secure savings, and switch insurers with minimal hassle. The consistency of her customer service - patient, professional, and responsive - comes up time and again as a defining feature.

The testimonials frequently mention Sarah's accessibility and responsiveness. Clients describe her as the kind of agent who answers questions promptly and is always ready to provide information. Even those who admit they can be "thorny" with questions note that Sarah remains patient and helpful, never rushing or talking down to them. This combination of accessibility and calm expertise fosters trust, making clients feel informed and supported throughout the process of reviewing coverage and making changes.

A particularly telling example involves a significant bill increase from a longtime provider. A client who had been with State Farm for 25 years found their premium jumping by $225 a month despite only a minor claim. Sarah Reed stepped in with options, supplying quotes for everything and facilitating a quick enrollment. The outcome was a smoother, faster switch that left the client feeling confident in their decision. Several reviews echo this sentiment, with customers praising Mullins Insurance for offering lower rates on homeowners and vehicle insurance and for being consistently easy to work with.

Loyalty and long-term relationships are a recurring theme. Multiple customers note that they or their families have relied on Mullins Insurance for two decades or more, citing a combination of personalized care, reliable communication, and access to multiple well-known insurers to tailor the right coverage. They recount straightforward experiences with roadside assistance and car repairs, and they emphasize how Sarah's guidance has helped them navigate incidents - whether a rock damage, deer-related issues, or other claims - without losing confidence in their protection or their provider.

The positive sentiment extends to the human side of service - as much as to the financial and logistical benefits. Kim Mullins and Sarah Reed are repeatedly described as trustworthy professionals who know their business, answer questions comprehensively, and devote time to ensuring clients understand their options. Clients often remark on the warmth and integrity of the people behind Mullins Insurance, noting that they would not want anyone else handling their insurance needs. The sense that "these are good people you can trust" recurs in several testimonials, reinforcing the feeling that this agency treats customers with genuine care.

Stories of real-world outcomes reinforce the overall message: this team doesn't merely sell policies; they help people feel protected in meaningful ways. One vivid example recounts a late-evening accident at a client's home, where Sarah filed a claim promptly and coordinated with Nationwide so that the process moved forward efficiently. The client recalls receiving the first adjuster contact the next morning and appreciating that Nationwide was "on my side." Such anecdotes underscore a seamless collaboration between Mullins Insurance, Sarah Reed, and the carrier network to deliver timely, proactive support when it matters most.

In sum, the collected experiences paint a picture of a service-oriented agency that combines affordability, availability, and accountability. Clients consistently praise Sarah Reed for her expertise, kindness, and dedication to finding the right options for each family. They celebrate a long-standing relationship built on trust, clear communication, and a track record of saving money while delivering reliable protection. For those in need of thoughtful guidance and a dependable partner for home, auto, and beyond, Mullins Insurance and Sarah Reed emerge as a standout choice in their community.

This particular area of Norton, Virginia offers a convenient and diverse range of amenities for seniors. Within close proximity, there are multiple transportation options such as U-Haul and Enterprise Rent-A-Car, making it easy to get around town. Places of worship like Mercy & Grace Ministries and Powell Valley Presbyterian Church offer spiritual fulfillment, while a variety of dining options including Captain D's and Norton City Grill cater to different tastes. Access to medical care is readily available with Community Physicians and Appalachian After Hours Clinic nearby, along with pharmacies like CVS Pharmacy for medication needs. For entertainment, Cinema City and Central Drive-In Theatre provide opportunities for leisurely evenings. Additionally, hospitals like Wellmont Health System are easily accessible in case of emergencies. Overall, this area offers a comfortable and well-rounded environment for seniors looking to settle down in Norton.

Transportation

• U-Haul (0.6 miles)
• Enterprise Rent-A-Car (2.6 miles)
• Alamo (3.2 miles)
• U-Haul Neighborhood Dealer (3.4 miles)

Places of Worship

• Mercy & Grace Ministries (0.6 miles)
• Southern Baptist Convention (1.3 miles)
• The Cave Church (1.7 miles)
• Powell Valley Presbyterian Church (1.9 miles)
• Freedom Of Worship Downtown Campus (2 miles)
• Freedom of Worship Church (2.1 miles)
• Southern Baptist Convention (2.5 miles)

Restaurants

• Captain D's (0.7 miles)
• Mifinca (1.3 miles)
• Norton City Grill (1.6 miles)
• Burger King (2.8 miles)
• Little Caesars Pizza (3 miles)
• G. W. Clisso's Restaurant (3.3 miles)
• Pizza Hut (3.3 miles)

Physicians

• Community Physicians (0.7 miles)
• Regional Lung Center (0.8 miles)
• Franklin Rachel - Wellmont Urgent Care (1.2 miles)
• Appalachia After Hours Clinic (1.2 miles)
• Cutting Edge Derm Norton (1.9 miles)
• Mountain Empire Hearing and Balance (1.9 miles)
• Meadowview Ear Nose & Throat Specialists (1.9 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Lonesomepine Economy Drug (1.7 miles)
• Walmart Pharmacy (3.5 miles)
• Cavalier Pharmacy (5.5 miles)
• Big Stone Gap Pharmacy (6.6 miles)
• Union Drug (7.5 miles)
• Revco Drug Stores (7.8 miles)

Cafes

• Kool Beanz Smoothie Bar & Cafe (1.4 miles)
• Mountain Grounds (5.4 miles)
• Red Fox Grill (7.7 miles)
• The Ugly Mug (7.8 miles)

Hospitals

• Wellmont Health System (1.9 miles)
• Mountain View Regional Med (2 miles)
• Mountain View Regional Medical Center (2 miles)
• Bon Secours St Mary's Hospital (2 miles)
• Wellmont Medical Associates (3.3 miles)
• Lonesome Pine Hospital (6.6 miles)

Theaters

• Cinema City (2 miles)
• Central Drive-In Theatre (2.8 miles)