2045 Valley View Dr E, Big Stone Gap, VA 24219
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
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The facility has adapted to challenges while remaining patient-centered and providing professional and compassionate care. The nursing, therapy, and medical staff are well-trained and provide top-level healthcare. The ancillary teams greet residents with warm smiles, attentive respect, and genuine concern for residents' needs. Residents are treated like family by the staff. The staff are really great with residents, providing excellent care. The facility is among the best in the area, with outstanding staff. Staff go above and beyond to meet residents' needs. Front office staff and receptionists are consistently helpful and friendly. The facility is very clean and odor-free. The COVID situation is managed well, and things are under control.
They don't care about anything but the money, especially if you're not rich. They could care less about the patients and neglect residents who can't be seen. They won't fax over the information needed to move a patient to a different facility. They do not have sufficient staffing for as many people as they have in this facility. The DON and house doctor are condescending, ignore orders, and create new health issues. They are extremely rude and abusive to residents. They went through her rectum and made her septic. They charge you to keep your room if you go to the hospital, even after paying monthly rent. All the five-star reviews are from employees and they were paid to do it. The quality of care declined and adherence to treatment was ignored.Heritage Hall Big Stone Gap is best suited for families that value a large, hands-on nursing environment with a clear sense of family and continuity of care. The community consistently draws praise for a genuinely caring staff culture, a resident-centered approach, and the presence of a robust social services and admissions team that helps families navigate transitions. The facility's memory care and skilled nursing units are well-utilized, and families report that residents are treated with dignity, warmth, and regular communication. For seniors who respond well to a bustling, community-focused setting and who benefit from a comprehensive array of therapy and medical services, Heritage Hall offers a practical home-like environment where daily care and mobility goals are pursued with professional seriousness.
The strongest draw is the depth and breadth of clinical support. Nursing, therapy, and medical teams are described as well-trained and capable, with ancillary departments - activities, housekeeping, maintenance, social services - generally delivering attentive, respectful service. The atmosphere is repeatedly described as family-like, with staff who greet residents warmly and who appear genuinely invested in each person's well-being. Families emphasize smooth admissions processes and ongoing responsiveness from social workers and front-office staff, and several reviews highlight tangible, positive outcomes in rehabilitation and daily functioning. The cleanliness and odor-free environment, plus the sense that residents live in a well-maintained, orderly space, reinforce the impression of a solid foundation for ongoing care.
Yet, multiple reviews flag meaningful drawbacks that prospective families must weigh. Staffing pressures surface as a recurring concern, with some accounts noting insufficient help across shifts and communication gaps that hinder timely phone contact. Allegations of rude behavior from individual aides and conflict in the care team surface alongside stories of friction around administrative processes, including difficulties with moving a loved one to another facility or transferring records. A subset of reviews questions the facility's financial motivations or accountability, reporting concerns about privacy, perceived neglect if family oversight isn't constant, and even serious accusations surrounding resident care and safety. These tensions suggest variance in the resident experience and warrant careful due diligence.
Where strengths exist, they tend to offset many concerns for families who can actively engage with the care team. The clinical emphasis - especially in skilled nursing and memory care - produces meaningful outcomes, such as improved mobility and steadier daily functioning, when paired with attentive social work support and clear communication about goals of care. The "home-like" feel, reinforced by staff who treat residents like family and by a front-line team that keeps families informed, provides a supportive backdrop for ongoing treatment plans. For families able to maintain consistent contact and who prioritize accessible, compassionate care coupled with strong rehabilitation pathways, the positives can outweigh the negatives.
Alternatives become worth considering for anyone who cannot tolerate inconsistent communication, significant staffing variability, or concerns about accountability and transparency. If stone-cold reliability in responsiveness, strict adherence to care plans, or predictable rehab oversight is non-negotiable, other facilities with smaller, more tightly managed staff structures or clearer escalation procedures may prove more stable. Families who have experienced or fear theft, privacy breaches, or pressure to stay financially - without transparent, timely follow-through - will want to explore options with stronger complaint resolution and stronger assurances around personal property and HIPAA practices. In short, Heritage Hall is a strong match for many, but not for all needs or risk tolerances.
Practical next steps are straightforward. Schedule multiple visits at different times to observe staff interactions, ask to meet the direct care team, and request a few days of shadowing in both the skilled nursing and memory care units. Inquire about actual staffing ratios on each shift, and review the care plans that would apply to a loved one, including how changes are communicated and documented. Probe the admissions and social services process to understand transfer procedures, billing practices, and rights of residents. If alignment exists around clinical excellence, a warm, family-oriented culture, and proactive family involvement, Heritage Hall Big Stone Gap remains a compelling option worth pursuing with disciplined due diligence.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Heritage Hall in Big Stone Gap, VA is an assisted living community that offers a range of amenities and care services to its residents. With a focus on providing a comfortable and fulfilling lifestyle, the community ensures that individuals have access to various resources and opportunities.
Residents at Heritage Hall can benefit from devotional services off-site, allowing them to maintain their spiritual practices outside of the community setting. Additionally, the indoor common areas provide cozy spaces for socializing, relaxation, and engaging in various activities.
For those who require specialized care, Heritage Hall also offers diabetic care services. This ensures that individuals with diabetes receive the necessary support and attention to manage their condition effectively.
In terms of convenience, this assisted living community is excellently located near several essential establishments. With three cafes nearby, residents can easily enjoy a cup of coffee or meet friends for a meal. The five pharmacies in close proximity ensure easy access to medications and health-related items. Additionally, having five physicians nearby allows for quick medical assistance when needed.
The community also takes into consideration the importance of recreational activities by providing devotional activities off-site. This gives residents the opportunity to engage in spiritual practices beyond the confines of their living environment.
Furthermore, with 10 restaurants nearby, residents have an array of dining options at their disposal should they wish to venture out for a meal or try new cuisines. There are also 16 places of worship nearby for residents to attend religious services conveniently.
Heritage Hall is situated within reach of one theater and one hospital, offering entertainment options as well as immediate medical care if required.
Overall, Heritage Hall provides a welcoming environment where individuals can receive personalized care while enjoying a range of amenities and convenient access to various facilities within Big Stone Gap, VA.
Heritage Hall is located at 2045 Valley View Dr E, Big Stone Gap, VA 24219 in Wise County, Virginia
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