Heritage Hall

Pros

• The facility treats families with love and care, making them feel valued and respected.
• The environment is clean and free from unpleasant odors, contributing to a positive atmosphere.
• The care provided to residents is satisfactory, particularly for those who require additional support.
• There are plenty of staff members available, ensuring that patients receive the attention they need.
• Residents benefit from being placed in shared rooms, fostering companionship and support among patients.
• Patients are organized into areas according to their abilities, enhancing comfort and well-being.
• Residents are encouraged to become more independent over time, as seen with the progress in self-feeding.
• Overall experiences at Heritage Hall Big Stone Gap have been very good for many families.

Cons

• The brother-in-law of the reviewer is not properly cared for at the facility, leading to concerns about inadequate staffing for the number of patients.
• There is a perception of insufficient staffing at the facility, which may affect the quality of care provided.

Review

Heritage Hall Big Stone Gap has garnered mixed feedback from families regarding the care of their loved ones, showcasing the complexities that often accompany eldercare facilities. On one hand, many family members have expressed satisfaction and appreciation for the warm and compassionate environment cultivated by the staff. They highlight the facility's clean conditions, which is a vital aspect when entrusting the care of elderly relatives. The absence of unpleasant odors further reinforces a positive impression, reflecting an establishment dedicated to maintaining hygiene and comfort.

One family member detailed their positive experience with their mother’s care at Heritage Hall Big Stone Gap. This reviewer emphasized how well the facility accommodates patients according to their individual abilities, promoting a sense of community and understanding among residents. Despite her mother’s physical limitations preventing her from participating in all available activities, there was immense gratitude for the attentive care she received from a plentiful staff. The presence of another patient in her room was seen as beneficial, providing companionship that helped alleviate feelings of loneliness while still respecting moments of privacy.

The adaptation and progress made by this individual patient were particularly encouraging. The review noted that staff members initially assisted her with feeding until she gradually adjusted to her new environment and began feeding herself independently—an important milestone indicating improvement in both her physical capabilities and emotional state. Such developments suggest that Heritage Hall not only focuses on maintaining physical health but also places importance on fostering independence where possible.

Contrastingly, another reviewer shared a starkly different experience concerning their brother-in-law who suffers from Alzheimer's disease. This perspective highlighted significant concerns regarding adequate staffing levels relative to the number of residents needing care. The reviewer expressed dissatisfaction with what they perceived as insufficient attention given to patients like their brother-in-law, raising alarm about potential neglect within such facilities when staffing is stretched too thin.

The disparity between these two accounts sheds light on an often overlooked reality within eldercare environments: while some residents may thrive under attentive watch provided by robust staffing levels, others can fall through the cracks when those resources are insufficient. Such situations necessitate thorough assessments by families considering options for loved ones struggling with cognitive decline or other health issues requiring specialized support.

Ultimately, these reviews serve as critical insights into both sides of eldercare experiences at Heritage Hall Big Stone Gap. While some families feel reassured knowing their loved ones are cared for in a nurturing setting characterized by cleanliness and compassion, others remain concerned about the adequacy of care amid high demand for services designed to accommodate vulnerable populations. These contrasting views underscore the importance for prospective residents’ families to conduct comprehensive research and seek firsthand accounts when evaluating long-term care facilities that will cater adequately to their specific needs—ensuring that all individuals receive appropriate attention tailored to promote dignity and quality living in later stages of life.

Hospitals

• Lonesome Pine Hospital (0.1 miles)
• Wellmont Health System (8.4 miles)
• Mountain View Regional Med (8.5 miles)
• Mountain View Regional Medical Center (8.5 miles)
• Bon Secours St Mary's Hospital (8.5 miles)
• Wellmont Medical Associates (9.8 miles)

Physicians

• Rama, M R, Md - Radiology Department (0.2 miles)
• Wellmont Medical Associates (1 miles)
• Medical Assoc of Southwest Virginia (1 miles)
• Wellmont Fam Med (1.8 miles)
• Appalachia Medical Clinic PC (2.7 miles)
• Community Physicians (7.2 miles)
• Regional Lung Center (7.3 miles)

Pharmacies

• Big Stone Gap Pharmacy (0.2 miles)
• Union Drug (1 miles)
• Revco Drug Stores (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Big Stone Economy Drug (2.2 miles)
• CVS Pharmacy (7.5 miles)
• Lonesomepine Economy Drug (8.1 miles)

Places of Worship

• Assembly of God Church (0.6 miles)
• East Stone Gap Baptist Church (0.8 miles)
• Heritage Church of God (1.1 miles)
• Church of Christ (1.1 miles)
• Big Stone Gap Presbyterian Church (1.4 miles)
• Williams Chapel Ame Zion Church (1.5 miles)
• Southern Baptist Convention (1.6 miles)

Restaurants

• Little Mexico (0.7 miles)
• Burger King (1 miles)
• McDonald's (1 miles)
• Little Mexico Mexican Restaurant (1.2 miles)
• Huddle House (1.2 miles)
• Red Flower Chinese Restaurant (1.4 miles)
• Curklin's (1.4 miles)

Cafes

• The Ugly Mug (1.3 miles)
• Annie's Cafe (1.4 miles)
• Red Fox Grill (1.5 miles)
• Kool Beanz Smoothie Bar & Cafe (7.8 miles)

Theaters

• Central Drive-In Theatre (4 miles)
• Cinema City (8.4 miles)

Transportation

• U-Haul (7 miles)
• Enterprise Rent-A-Car (9 miles)
• Alamo (9.6 miles)
• U-Haul Neighborhood Dealer (9.8 miles)

Parks

• Cove Ridge Center Natural Tunnel State Park (11.5 miles)