Heritage Hall Big Stone Gap
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Information last verified:
2045 Valley View Drive, Big Stone Gap, VA 24219
For more information about senior living options: (844) 490-3973
Heritage Hall Big Stone Gap offers competitive pricing for its various room types, aligning closely with local and state averages. For a semi-private room, residents can expect to pay $3,862 per month, which matches the cost seen throughout Wise County but is slightly lower than the Virginia state average of $3,991. In terms of private accommodations, the monthly rate at Heritage Hall is set at $4,634, also consistent with Wise County rates and remaining just below the broader state average of $4,684. Notably, studio rooms are priced at $5,020 each month - this figure stands out as higher than both the county and state averages, with Virginia's typical cost for such accommodations being significantly lower at $4,436. Overall, Heritage Hall Big Stone Gap offers a balanced range of costs that cater to different needs while reflecting regional trends in assisted living expenses.
| Floor plans | Heritage Hall Big Stone Gap | Wise County | Virginia |
|---|---|---|---|
| Semi-Private | $3,862 | $3,862 | $3,991 |
| Private | $4,634 | $4,634 | $4,684 |
| Studio | $5,020 | $5,020 | $4,436 |
The staff are friendly, courteous, and attentive. The care is patient-centered, professional, and compassionate. The nursing, therapy, and medical teams are well-trained and provide top-level healthcare. Ancillary teams, including activities, housekeeping, maintenance, social services, and administration, greet residents with warm smiles and respect. Residents are treated like family and feel at home. Admissions and social services staff are helpful and responsive. The facility is clean, well-maintained, and free of odor. The staff go above and beyond to meet residents’ needs.
The facility needed more help on all shifts, causing residents to wait for hours. The reviewer said the facility neglects patients who aren’t visited often and only cares about money. The facility’s phone system and reception were unhelpful, with staff often hanging up. A CNA and an admissions staff member were described as rude and abusive to residents. The DON and house doctor were accused of ignoring orders, being condescending, and violating HIPAA. Belongings were reportedly stolen from a resident, and the facility charged to hold a room during hospital stays. There was insufficient staffing for the number of residents.Heritage Hall Big Stone Gap is best suited for families seeking a warm, family-like environment with dependable, compassionate care from a sizable, experienced staff. The facility shows strength in skilled nursing and rehab potential, memory care, and a well-developed social services network. Residents benefit from friendly front-line staff, a strong culture of attentiveness, and a clear emphasis on treating residents like family. Clean, well-maintained surroundings and the presence of multiple care disciplines under one roof make it a practical choice for long-term care needs, with a built-in sense of community where staff know residents by name. For families who value steady daily routines, meaningful activities, and transparent involvement from admissions and social services, Heritage Hall Big Stone Gap often delivers consistent, reassuring care. It is particularly well-suited to those who can engage actively with the care team and appreciate a facility that treats the whole person.
However, this community is not for everyone. Families that require relentlessly reliable, 24/7 response times and flawless phone accessibility may be frustrated by occasional communication gaps or staffing strains described by some reviewers. Instances of long wait times for bedside help or difficulty reaching the front desk highlight that shift coverage matters, especially for families with high care needs or who rely heavily on timely updates. Some families report concerns about leadership or administrative responsiveness, and a few posts allege neglect when relatives are not present regularly or question financial motives. For those who prioritize strict cost transparency, aggressive resident rights protections, or a consistently “no-drama” environment with uniform staff across shifts, alternatives with smaller staff-to-resident ratios or different cultural emphases may be worth exploring. This includes other local facilities with stronger reputations for operational consistency.
On balance, the strongest positives center on the people who deliver care. The nursing, therapy, and medical teams are frequently described as well-trained, patient, and genuinely caring, and the facility cultivates a family atmosphere that staff across departments reinforce. Families consistently praise admissions and social work staff for accessibility, responsiveness, and helpfulness, and point to the two-person rooms and structured activity planning as factors that support dignity and engagement. Visitors note cleanliness, lack of odor, and solid meal quality, all of which contribute to comfort and a sense of normalcy. These strengths help offset the drawbacks by reducing anxiety about medical decisions, improving daily comfort, and fostering trust between families and the care team. In situations like memory care or post-acute rehab, the positive relational climate can accelerate recovery and ease transitions.
Nevertheless, there are serious caveats that weight the calculus. Staffing pressures on all shifts surface in several reviews, with observers citing occasional delays in response or difficulty reaching staff by phone. Not every family experiences this, but enough anecdotes exist to warrant a cautious plan: identify a primary point of contact, insist on written care communication norms, and prepare for variable wait times during busy periods. A few posts allege rude behavior by individual staff and, more broadly, questions about how the facility balances patient care with revenue concerns, including claims about prioritizing money over residents. There are also reports about challenges in moving a resident to another facility or transferring records, underscoring a need for proactive family advocacy. These issues do not eclipse care quality in every case, but they require vigilance and collaboration with administration.
Those engaged in choosing Heritage Hall Big Stone Gap should lean into the facility’s proven strengths. The large, capable team and the family-oriented culture can mitigate scheduling gaps when families maintain clear lines of communication with a designated liaison and insist on consistent care notes. The robust social services apparatus, admissions staff, and ongoing involvement of the therapy and nursing teams create opportunities for tailored care plans that honor the resident’s goals, which is critical when concerns arise about autonomy or rehabilitation outcomes. The environment’s cleanliness, the sense of home, and the structured approach to activity placement by ability help keep engagement meaningful even if staffing isn’t flawless at every hour. In short, the pros build a solid foundation for trust and continuity, and the cons are most consequential only when families fail to activate the available supports.
Heritage Hall Big Stone Gap is a strong fit for families who want a compassionate, family-like setting with competent nursing and rehab teams, where residents are treated with dignity and care plans are actively coordinated by a capable social services office. It is less well-suited for households that cannot tolerate intermittent phone access, variable shift coverage, or concerns about administrative responsiveness and potential financial rigidity. For those who decide to visit, plan to meet with the admissions director, the DON, and a few of the front-line caregivers to assess consistency across shifts and to observe how care planning is communicated in real time. Ask for recent state survey results, inquire about staff turnover, and request contact with a family who recently navigated discharge or transfer. If these checks align with expectations, Heritage Hall Big Stone Gap offers a credible, reliable option with meaningful community and proven care, one that can support a loved one through rehab, memory care, or long-term needs.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Hall Big Stone Gap assisted living community is located in the charming town of Big Stone Gap, VA. This community offers a range of amenities and care services to ensure that residents are comfortable and well taken care of.
The amenities at Heritage Hall Big Stone Gap include a beauty salon, where residents can receive professional haircuts and styling services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for those who need assistance getting around town, whether it be for errands or social outings. A computer center is available for residents to use, and the community also offers Wi-Fi/high-speed internet access.
Residents can enjoy their meals in the dining room, which offers restaurant-style dining with a variety of menu options. Special dietary restrictions can be accommodated to ensure that each resident's unique needs are met. Housekeeping services are provided to keep each resident's living space clean and tidy.
For recreational activities, there is a fitness room where residents can engage in physical exercise to maintain their health and well-being. A gaming room is available for residents who enjoy playing cards or other games. The community also has a small library for residents to enjoy reading books or magazines. Outdoor spaces such as gardens provide opportunities for residents to relax and enjoy nature.
To assist with daily tasks, the community provides 24-hour call systems and supervision to ensure the safety of all residents. Assistance with bathing, dressing, and transfers is offered when needed. Medication management is provided to ensure that each resident receives their prescribed medications on time.
Transportation arrangements can be made both for non-medical purposes as well as for doctor's appointments. Move-in coordination services are available to assist new residents in transitioning smoothly into the community.
In addition to these amenities and care services, Heritage Hall Big Stone Gap offers various activities to keep residents engaged and entertained. Fitness programs are available for those who wish to participate in group exercises. Planned day trips allow residents to explore the local area and enjoy new experiences. Resident-run activities give residents the opportunity to take part in organizing and leading their own events. Scheduled daily activities are also provided to keep residents active and social.
Nearby the community, there are several cafes, pharmacies, physicians, restaurants, places of worship, a theater, and a hospital. This ensures that residents have easy access to essential services and amenities in the surrounding area.
Overall, Heritage Hall Big Stone Gap offers a comfortable and supportive environment for seniors who require assisted living services. The range of amenities and care services provided aim to enhance each resident's quality of life while promoting independence and well-being.
Heritage Hall Big Stone Gap offers competitive pricing for its various room types, aligning closely with local and state averages. For a semi-private room, residents can expect to pay $3,862 per month, which matches the cost seen throughout Wise County but is slightly lower than the Virginia state average of $3,991. In terms of private accommodations, the monthly rate at Heritage Hall is set at $4,634, also consistent with Wise County rates and remaining just below the broader state average of $4,684. Notably, studio rooms are priced at $5,020 each month - this figure stands out as higher than both the county and state averages, with Virginia's typical cost for such accommodations being significantly lower at $4,436. Overall, Heritage Hall Big Stone Gap offers a balanced range of costs that cater to different needs while reflecting regional trends in assisted living expenses.
Heritage Hall Big Stone Gap is located at 2045 Valley View Drive, Big Stone Gap, VA 24219 in Wise County, Virginia
Heritage Hall Big Stone Gap on seniors.fyi includes 6 photos including images showing nature, outdoors, building, architecture, trees, landscaping, clouds, exterior, and more.
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