Heritage Hall Big Stone Gap
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2045 Valley View Drive, Big Stone Gap, VA 24219
For more information about senior living options: (844) 490-3973
Heritage Hall Big Stone Gap offers competitive pricing for its various room types, aligning closely with local and state averages. For a semi-private room, residents can expect to pay $3,862 per month, which matches the cost seen throughout Wise County but is slightly lower than the Virginia state average of $3,991. In terms of private accommodations, the monthly rate at Heritage Hall is set at $4,634, also consistent with Wise County rates and remaining just below the broader state average of $4,684. Notably, studio rooms are priced at $5,020 each month - this figure stands out as higher than both the county and state averages, with Virginia's typical cost for such accommodations being significantly lower at $4,436. Overall, Heritage Hall Big Stone Gap offers a balanced range of costs that cater to different needs while reflecting regional trends in assisted living expenses.
| Floor plans | Heritage Hall Big Stone Gap | Wise County | Virginia |
|---|---|---|---|
| Semi-Private | $3,862 | $3,862 | $3,991 |
| Private | $4,634 | $4,634 | $4,684 |
| Studio | $5,020 | $5,020 | $4,436 |
Heritage Hall Big Stone Gap is regarded as one of the best facilities in the area, with staff who go above and beyond for residents. The staff at Heritage Hall Big Stone Gap are really great with residents and provide excellent care. The nursing, therapy, and medical staff at Heritage Hall Big Stone Gap are well-trained and deliver top-level healthcare. The ancillary teams at Heritage Hall Big Stone Gap greet visitors with warm smiles, respectful attentiveness, and genuine concern for residents and their families. Residents at Heritage Hall Big Stone Gap are treated like family by the staff. The social workers and admissions staff at Heritage Hall Big Stone Gap are consistently available and helpful for questions and concerns. Heritage Hall Big Stone Gap presents well and maintains a family-like atmosphere where the team cares for each other and the residents. The front office staff and receptionists at Heritage Hall Big Stone Gap are friendly and always helpful. The care environment at Heritage Hall Big Stone Gap feels like a home away from home, with ample staff and attentive, compassionate care.
It is claimed the facility cares more about money than patients and neglects residents who cannot be visited regularly. The reviews warn not to put loved ones there, suggesting residents may be neglected and finances prioritized. The CNA and admissions staff are described as rude and abusive toward residents. There is insufficient staffing to adequately care for the number of residents. All five-star reviews are said to be from paid employees, implying deception. The phone system is hard to reach and staff are unprofessional on calls. Residents' belongings are reportedly stolen, raising serious safety concerns.Heritage Hall Big Stone Gap is best suited for families seeking a large, skilled-nursing environment that combines robust medical and rehabilitation services with a genuine, family-like culture. The community tends to work well for residents who need consistent nursing and therapy support, as well as those who benefit from a structured, multi-disciplinary approach to care (including memory care). It serves as a practical home base for convalescent and long-term residents who value a social atmosphere where staff turnover is noticeable but the core team remains engaged and accessible.
The strongest positives center on the people delivering care. Reviewers repeatedly note well-trained nursing and therapy teams, genuine kindness, and a sense that residents are treated with dignity and respect. Families describe admissions staff and social workers as responsive and helpful, with several accounts of caregivers going above and beyond during critical moments. Cleanliness and a calm, family-feel environment also come through in multiple visits, and the facility's layout and staffing breadth support a range of activities and therapies that keep residents engaged.
Yet real concerns surface about consistency and responsiveness. A recurring thread is under-staffing on all shifts, leading to long waits for aides or nurses and difficulty reaching the front desk. Some families report rude or unprofessional behavior from certain staff members, especially in admissions or direct-care roles, which undermines trust even when overall care quality is solid. There are also troubling anecdotes about perceived prioritization of finances over resident welfare and incidents involving alleged confidentiality lapses or facilities' reluctance to share information during transfers. These issues create a real wind-whistle risk for families tracking a loved one's day-to-day experience.
The key pros can offset the main cons when families are proactive and informed. A large staff pool and strong clinical teams mean that therapy, skilled nursing, and daily care can be delivered with attention to medical plans and progress, particularly for rehab or memory-care needs. The family-like culture acts as a form of informal accountability - staff express care for residents and often maintain open lines of communication with families, especially through social services and admissions coordinators. Clean, homey spaces and room configurations that include two-person options can also support safety, companionship, and monitoring, reducing isolation for some residents.
That said, the facility will not be the best fit for every family. If rapid, uniform responsiveness across all shifts, flawless administrative communication, and a flawless, transparent approach to billing and transfers are non-negotiables, alternatives may be worth exploring. Smaller or more tightly run communities can offer steadier phone responsiveness and tighter control over staffing patterns. Families who require strict HIPAA hygiene, consistent staff-to-resident ratios, or a track record free of alleged financial-driven criticisms may prefer other options with clearer governance and more predictable experiences.
Practical steps to decide include requesting to meet the leadership team, especially the DON and admissions/social services staff, and asking for a real-time snapshot of staffing on the shifts most relevant to the loved one. Review a current care plan and ask how often it is updated, who signs off on changes, and how family input is incorporated. Observe a shift in progress - watch the CNA coverage, how calls or transfers are handled, and whether residents appear engaged and well-supported during meals and activities. Confirm room arrangements, private-pay terms, and what happens if a transfer becomes necessary. With careful vetting, Heritage Hall Big Stone Gap delivers a compelling package: competent clinical care accompanied by a committed, welcoming culture that can feel like a family extension, provided the family remains vigilant about staffing consistency and administrative responsiveness.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Hall Big Stone Gap assisted living community is located in the charming town of Big Stone Gap, VA. This community offers a range of amenities and care services to ensure that residents are comfortable and well taken care of.
The amenities at Heritage Hall Big Stone Gap include a beauty salon, where residents can receive professional haircuts and styling services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for those who need assistance getting around town, whether it be for errands or social outings. A computer center is available for residents to use, and the community also offers Wi-Fi/high-speed internet access.
Residents can enjoy their meals in the dining room, which offers restaurant-style dining with a variety of menu options. Special dietary restrictions can be accommodated to ensure that each resident's unique needs are met. Housekeeping services are provided to keep each resident's living space clean and tidy.
For recreational activities, there is a fitness room where residents can engage in physical exercise to maintain their health and well-being. A gaming room is available for residents who enjoy playing cards or other games. The community also has a small library for residents to enjoy reading books or magazines. Outdoor spaces such as gardens provide opportunities for residents to relax and enjoy nature.
To assist with daily tasks, the community provides 24-hour call systems and supervision to ensure the safety of all residents. Assistance with bathing, dressing, and transfers is offered when needed. Medication management is provided to ensure that each resident receives their prescribed medications on time.
Transportation arrangements can be made both for non-medical purposes as well as for doctor's appointments. Move-in coordination services are available to assist new residents in transitioning smoothly into the community.
In addition to these amenities and care services, Heritage Hall Big Stone Gap offers various activities to keep residents engaged and entertained. Fitness programs are available for those who wish to participate in group exercises. Planned day trips allow residents to explore the local area and enjoy new experiences. Resident-run activities give residents the opportunity to take part in organizing and leading their own events. Scheduled daily activities are also provided to keep residents active and social.
Nearby the community, there are several cafes, pharmacies, physicians, restaurants, places of worship, a theater, and a hospital. This ensures that residents have easy access to essential services and amenities in the surrounding area.
Overall, Heritage Hall Big Stone Gap offers a comfortable and supportive environment for seniors who require assisted living services. The range of amenities and care services provided aim to enhance each resident's quality of life while promoting independence and well-being.
Heritage Hall Big Stone Gap offers competitive pricing for its various room types, aligning closely with local and state averages. For a semi-private room, residents can expect to pay $3,862 per month, which matches the cost seen throughout Wise County but is slightly lower than the Virginia state average of $3,991. In terms of private accommodations, the monthly rate at Heritage Hall is set at $4,634, also consistent with Wise County rates and remaining just below the broader state average of $4,684. Notably, studio rooms are priced at $5,020 each month - this figure stands out as higher than both the county and state averages, with Virginia's typical cost for such accommodations being significantly lower at $4,436. Overall, Heritage Hall Big Stone Gap offers a balanced range of costs that cater to different needs while reflecting regional trends in assisted living expenses.
Heritage Hall Big Stone Gap is located at 2045 Valley View Drive, Big Stone Gap, VA 24219 in Wise County, Virginia
Heritage Hall Big Stone Gap on seniors.fyi includes 6 photos including images showing nature, outdoors, building, architecture, trees, landscaping, urban, outdoor, and more.
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