Heritage Hall Wise
Save9434 Coeburn Mountain Road, Wise, VA 24293
For more information about senior living options: (844) 490-3973
The staff are amazing and sweet. The DON cares for every person there and ensures everything is up to code. The facility has wonderful staff and is very clean. The facility is fantastic with wonderful staff. The staff are friendly and helpful; there couldn't be nicer folk. The facility is wonderful and the staff work hard to provide the greatest quality of care for residents. The new administrator really cares for his patients.
The patient was called a junkie for needing a laxative and was denied relief for stomach issues. The facility refused to provide medications to help with stomach issues, such as ibuprofen or stool softeners. Staff were accused of ignoring call lights and leaving feces on the floor. Some staff were described as being there only for a paycheck, not for patient care. The place was called a joke with rude staff and neglected patients. A clinical reviewer reported residents were neglected and abused, with little ability to ask for help. Some patients were kept in bed all day, drugged, or left sleeping in vomit without care. Bed sheets were not changed after a bleeding sore, and rooms were dirty and foul-smelling with flies. Patients were forced to eat in their rooms. A family member reported their loved one developed an infection due to poor care and dirty clothes. The facility was described as severely understaffed and failing to meet basic needs like water, food, medicine, and hygiene. Some nurses were hateful or rude, though a few were compassionate.Wise Heritage Hall is a facility that draws a wide range of experiences from the people who've spent time there with loved ones and as caregivers themselves. Some families speak highly of the care, describing moments when the staff were attentive, compassionate, and genuinely invested in the residents' well-being. In these accounts, families recount praise for specific individuals and for the overall atmosphere created by leadership that emphasizes care and respect. One reviewer notes that the staff in the summer carried themselves with kindness and that the director of nursing, or DON, "cares for every person there and makes sure everything is up to code." Another family member recalls excellent care for their relative during hospice days, and describes the facility as a place where their loved one felt supported and connected to a team that listened to questions and concerns and answered them consistently.
Several reviews celebrate the facility for its cleanliness and the warmth of the staff. Phrases like "great facility with wonderful staff," and "always super clean ? the staff is wonderful and they genuinely care for all the patients" appear in multiple reviews, painting a picture of a place where cleanliness and a friendly, reassuring presence are valued. A reviewer even highlights "the new administrator" as someone who genuinely cares for patients, suggesting that leadership changes have reinforced a culture of attentiveness and quality care. These positive voices emphasize the personal connections formed between staff and residents and the sense that residents are treated with dignity and kindness.
In contrast, there are many accounts that describe serious concerns about safety, staffing, and clinical quality. A recurring theme is understaffing and the impact it has on meeting basic needs. Several reviewers note that water, food, medicine, and assistance with bathing are not always provided promptly, and that call lights and phone rings are sometimes ignored. One reviewer explicitly says that "very understaffed" means basic needs are not met and that bedridden patients have to wait long periods - up to an hour or more - before help arrives. This chorus of voices portrays a system stretched thin, where even simple routines can become challenging for residents who rely on staff for ongoing support.
Other accounts emphasize experiences of neglect and disrespect. The reviews describe instances where residents were left in bed for long periods, where rooms had foul smells or flies, and where care tasks such as changing bed sheets after a patient vomited or addressing wounds were neglected. Some reviewers describe witnessing or hearing about patients who appeared to be frightened to ask for help, and who felt admonished by staff when they did speak up. There are even more troubling claims of forged signatures and a sense that some staff members may be more focused on tasks than on the individuals in their care. Taken together, these narratives present a troubling contrast to the more favorable affirmations reported elsewhere about the same facility.
There are also compelling personal stories about pain, infection, and the management of serious health issues that color the overall picture. One reviewer recounts a family member who spent time recovering after surgery and encountered infection and concerns about wound care. The account notes that the nursing home did not always align with the instructions given by doctors for antibiotic administration and wound management, leaving the family feeling unsettled about the adequacy of treatment. Another grim vignette describes a patient who suffered a broken shoulder while in care, with staff allegedly dismissing the pain as attention-seeking and failing to change sheets or attend promptly to discomfort. The reports of vomiting, unclean bedding, and ongoing bed-bound conditions add to a somber portrayal of suboptimal clinical attention in certain moments.
Amid the broader discussion of care quality, individual staff members are highlighted in a nuanced way. Some reviewers praise specific caregivers for their compassion and responsiveness, while others criticize the same individuals for appearing rushed or distracted. A named staff member - described as "compassionate like a lady named Holly" - is contrasted with others who are described as rude or merely going through the motions. This inconsistency signals to readers that, within the same facility, experiences can vary widely depending on who is providing care, when, and under what circumstances.
Overall, the picture painted by these reviews is deeply mixed: Wise Heritage Hall is a place where moments of excellent, person-centered care and cleanliness coexist with experiences of understaffing, delays in basic services, and concerns about the quality of medical attention. Families frequently express gratitude for the kindness and dedication of many staff members and for leadership that prioritizes resident well-being. At the same time, other accounts raise red flags about safety, attentiveness, and respect for residents' needs. The end result is a complex mosaic: for some residents and their families, the facility feels like a supportive home where their loved ones are well cared for; for others, it feels like a place where urgent improvements are needed to ensure consistent, high-quality care and dignity for every resident.
97 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Hall Wise in Wise, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. The community features a beauty salon for residents to enjoy pampering and grooming services. Residents can also relax and catch up on their favorite shows with cable or satellite TV in their fully furnished apartments.
Transportation is made convenient with community operated transportation available for residents to run errands or attend appointments. A computer center is provided for residents to stay connected with loved ones or engage in online activities. The dining room offers restaurant-style dining, where delicious meals are prepared and served by the staff. Residents can also make use of the kitchenette in their apartment if they prefer to prepare their own meals.
To promote physical fitness, a fitness room is available for residents to exercise and maintain an active lifestyle. For leisure activities, there is a gaming room where residents can play games and socialize with fellow residents. A small library provides opportunities for relaxation and reading.
The community offers move-in coordination services to assist new residents in settling comfortably into their new home. Outdoor spaces such as gardens allow residents to enjoy fresh air and nature surroundings. Private bathrooms ensure privacy and convenience for each resident.
Housekeeping services are provided to keep the living environment clean and tidy. The community also offers amenities like Wi-Fi/high-speed internet, telephone access, and a wellness center which promotes overall health.
For care services, there is a 24-hour call system in place for immediate assistance when needed. Trained staff provide 24-hour supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, transfers, medication management, and meal preparation are readily available.
The community caters to special dietary restrictions including diabetic diets. A mental wellness program is offered to support the emotional wellbeing of residents. Transportation arrangements can be made for non-medical purposes or doctor's appointments.
In addition to the variety of amenities and care services, the Heritage Hall Wise is conveniently located with cafes, pharmacies, physicians, restaurants, transportation options, places of worship, theaters and hospitals nearby. Various activities are organized for residents including fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Overall, the Heritage Hall Wise provides a comfortable and supportive environment for seniors needing assistance with daily tasks while also offering a range of amenities and care services to enhance their quality of life.
Heritage Hall Wise is located at 9434 Coeburn Mountain Road, Wise, VA 24293 in Wise County, Virginia
Heritage Hall Wise on seniors.fyi includes 5 photos including images showing flag, outdoors, outdoor, nature, trees, building, landscaping, architecture, and more.
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