Independent Personal Care Svc

Pros

• The service was fast, efficient, friendly, and safe.
• The reviewer would highly recommend it to anyone in need.

Cons

• They would warn others to run if they get a referral to this place.
• The nurse arrived on the first day to do paperwork, came on the second day, and on the third day was late by a couple of hours.
• The assistant told them for three weeks that their wife's supplies were ordered, but the supplies were never ordered, and the order wasn't placed until 2:35 p.m. the day they called.
• If their loved one's health matters, this is not the place.
• The long drive is a downside.

Review

Two visits, two very different impressions. A family navigating care for a loved one described a mix of frustration and accidental relief, depending on which service they encountered. On one front, the experience was dominated by questions about scheduling, communication, and whether essential supplies were ever truly ordered. The timeline stretched over several days, with a nurse arriving for paperwork on the first visit, a late arrival on the second, and an assistive encounter on the third. Throughout, there was a growing sense that the care coordination was falling short of what a family expects when a loved one's health is at stake.

In the first stretch of care, the pattern seemed rigid and unclear. The nurse's first day involved paperwork more than hands-on care, which can be routine but left little room for reassurance when a family member is relying on help. The second day brought a couple of hours' delay, a far more troubling gap when time and attentiveness are critical to someone who may be fragile or in need of consistent support. By the third encounter, the scene was supposed to stabilize, but the sense of uncertainty lingered. It's not merely about a single missed step; it was about the overall flow of communication and the perception that the team's processes were not coordinated with the family's urgent needs.

The most troubling paragraph of this account centered on the supposed supplies. For three weeks, the family was told that the necessary supplies were ordered, only to find that they were never placed. The frustration grew as an early call to the office, the insurance, and the referring doctor's UVA office failed to trigger a concrete action. The alleged delay culminated in a specific time - the order not being placed until 2:35 p.m. on the day the caller reached out - highlighting a mismatch between urgent need and the response from the facility. That sequence left the family feeling that someone's health and daily living requirements were being treated as an afterthought rather than as a priority, and it left them questioning whether continuing with this provider was the right choice when reliability matters most.

The emotional impact of these experiences is hard to miss. When a loved one depends on consistent, timely care, delays, miscommunications, and unfulfilled promises about supplies can sow real anxiety. The reviewer did not mince words about their conclusion: if your loved one's health matters, this place may not be the best choice. The sentiment is sharp because it comes from fear and the longing for dependable care, especially for those who cannot advocate for themselves as effectively as a self-sufficient patient might. The tone makes it clear that the drive to and from the facility was not the primary source of the complaint; the crux lay in how well the staff could translate intent into action for those awaiting care at home.

Yet the narrative takes a brighter turn with another part of the same organization - the in-house COVID-19 testing experience. Here, the reviewer confronted the reality that the location also offers testing services, a facet that wasn't apparent to them beforehand. The discovery that testing was available at the site added a surprising and practical benefit for anyone needing a quick test. The experience was described as fast, efficient, friendly, and safe - traits that are invaluable when somebody needs a test promptly and wants to feel confident in the procedure and environment. In a service landscape where speed and accuracy matter, that testing encounter stood in stark contrast to the earlier tale of delays and miscommunications.

The positive testing experience carries its own sort of reassurance, especially in the context of a lengthy drive and the challenge of logistics. The reviewer explicitly recommended the testing service to others who require a quick COVID-19 test, even as they recounted the earlier difficulties with care coordination. The juxtaposition suggests a facility that can excel in one arena while struggling in another. It's not uncommon for healthcare providers to deliver strong testing capabilities and equally fall short in home-care coordination, but it is important information for families weighing where to turn for different, specific needs. In this case, the door that opened to testing also opened a pathway for future confidence in at least one aspect of the organization's offerings.

Taken together, the two experiences paint a picture of a care provider with a divided reputation. On one side, there is a clear call for better scheduling, more consistent caregiver assignments, and decisive action to ensure supplies are ordered and delivered without delay. On the other side lies a strong endorsement for the facility's capability to administer COVID-19 testing swiftly and with a welcoming touch, a reminder that competence can exist alongside the frustration of procedural missteps. For families evaluating this organization, the takeaway is nuanced: you may encounter reliability in testing and professional demeanor in some encounters, but you should approach ongoing home-care coordination with a plan to verify supply orders, confirm appointment details, and secure clear lines of communication before you commit to relying on them for in-home needs. The contrast invites prospective patients and families to ask precise questions, seek confirmations in writing, and prepare for a potentially long drive if you choose to engage with this provider overall.

This part of Coeburn, Virginia offers a variety of amenities suitable for senior living. The presence of multiple places of worship such as Tacoma United Methodist Church and Grace Covenant Church provide spiritual support and community engagement opportunities. Access to pharmacies like Good Neighbor Pharmacy and Family Drug Center ensures convenient healthcare services. Nearby restaurants like Hardee's and Subway offer dining options, and cafes such as Mountain Grounds provide a cozy atmosphere for socializing. Additionally, the proximity to healthcare facilities like Wellmont Medical Associates and Bon Secours St Mary's Hospital ensures quality medical care. Transportation options including U-Haul Neighborhood Dealer and Coeburn Taxicab make it easy to get around the area, while theaters like Cinema City offer entertainment options for leisure activities. Overall, this part of Coeburn combines convenience with community resources, making it a great choice for seniors looking for a comfortable and supportive environment.

Places of Worship

• Tacoma United Methodist Church (1 miles)
• Pine Camp Church Of God Of Prophecy (2.1 miles)
• Grand Ave. Family Worship Center (3 miles)
• Point of Life Ministries (3 miles)
• Coeburn Church of God of Prophecy (3 miles)
• Grace Covenant Church (3.3 miles)
• Hope For New Life Family Ministries (3.4 miles)

Pharmacies

• Good Neighbor Pharmacy (1.7 miles)
• Family Drug Center (1.7 miles)
• Cavalier Pharmacy (4.5 miles)
• Walmart Pharmacy (4.9 miles)
• Lonesomepine Economy Drug (6.1 miles)
• CVS Pharmacy (6.7 miles)
• Clinch River Pharmacy (8.2 miles)

Restaurants

• Hardee's (1.8 miles)
• Pizza Hut (1.8 miles)
• Mountainrose Vineyards (2.5 miles)
• Subway (2.5 miles)
• Frosty Bossie (2.7 miles)
• Hometown Pizza (2.7 miles)
• Wakame Japanese Steakhouse (2.9 miles)

Physicians

• Community Physician Coeburn (1.8 miles)
• The Health Wagon (2.9 miles)
• The Health Wagon (3 miles)
• Wise Cavalier Clinic (4.9 miles)
• Southwest Virginia Outpatient Center (5.3 miles)
• Mountain Empire Hearing and Balance (5.9 miles)
• Meadowview Ear Nose & Throat Specialists (5.9 miles)

Transportation

• U-Haul Neighborhood Dealer (2 miles)
• Lonesome Pine Airport (LNP) (3.5 miles)
• U-Haul Neighborhood Dealer (4.4 miles)
• Alamo (5.1 miles)
• Enterprise Rent-A-Car (5.2 miles)
• Coeburn Taxicab (6.5 miles)
• U-Haul (7.2 miles)

Cafes

• Mountain Grounds (4.5 miles)
• Kool Beanz Smoothie Bar & Cafe (6.4 miles)

Hospitals

• Wellmont Medical Associates (5.2 miles)
• Wellmont Health System (6 miles)
• Bon Secours St Mary's Hospital (6.1 miles)
• Mountain View Regional Med (6.1 miles)
• Mountain View Regional Medical Center (6.1 miles)

Theaters

• Cinema City (5.8 miles)