Waterton Healthcare & Rehabilitation
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2875 Shiloh Road, Tyler, TX 75703
For more information about senior living options: (844) 490-3973
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The facility has a beautiful building and an excellent team. Shannan Jones was very helpful and answered all questions. The facility is nice and highly recommended. Waterton is described as the best among several nursing homes; CNAs are friendly and work well; meals are better and delivered promptly. The staff provides comprehensive support during discharge, making it a great place. Kay at the entrance is welcoming; Wendy the CNA is phenomenal; care is compassionate. Residents expressed satisfaction and noted the place doesn't have an odor. The therapy department is top-notch and works hard to help patients return home. Stacy is a caring administrator. The staff is amazing; Malayna is a kind soul. The team is awesome; Shanna is highly praised; the facility is clean and well-kept. The facility is clean, well-kept, with professional staff and involved management.
They report poor communication and occasional yelling by staff. They say Waterton Inn Assisted Living is not concerned with nutritious meals, regular activities, or church service opportunities, and that the owners care more about profit than resident enjoyment. They describe the facility that claims to be rehabilitation as not providing proper care, including leaving a patient in diapers for hours and not answering call lights, with rude nursing staff and medication decisions seen as improper. They note persistent short-staffing and that CNAs are stretched too thin, resulting in inconsistent care and some nurses showing negative judgments about residents' health and medications. They state Shannon Jones was rude and unprofessional, and that the overall place should be audited. They report the rehab did not improve the patient's condition and complain about the food and restrooms, including a sewage smell. They recount discharge issues, such as being sent home without a wheelchair when the patient was non-weight bearing, and criticize insurers (Advantage plans) for pressuring early discharge for monetary reasons.Waterton Healthcare & Rehabilitation in Tyler comes through in many reviews as a place that people genuinely appreciate for its beauty, its sense of warmth, and the strength of its therapy and care teams. Across the board, families describe a modern, well-kept building that feels welcoming from the moment you arrive. Several commenters specifically highlight the people who helped them through difficult decisions, with Shannan/Shannon Jones repeatedly noted for guiding families through the admission and care process, and Lisa Marie and the social services team singled out for their r?le on discharge planning. Kay at the front desk is praised for being welcoming, and the overall atmosphere is repeatedly described as one that makes visitors and residents feel cared for and seen.
The therapy and rehabilitation programs at Waterton are a major source of positive feedback. Many reviewers praise the therapy department as top notch, with patients and family members noting therapists who are patient, encouraging, and dedicated to helping residents regain independence. One family member highlighted that their father receives outpatient therapy at the facility and benefits from a staff that greets him with smiles and maintains a strong focus on safety and progress, including goals like preventing falls. The facility is described as having the largest, most active therapy program in the region, with pathways and support designed to help residents return home when possible. This level of emphasis on rehabilitation is repeatedly cited as a standout feature of Waterton.
Staff across roles are consistently described as friendly, attentive, and professional. CNAs are frequently called out for their warmth and reliability, with comments such as "the CNAs are friendly and work properly" and "the CNAs are hard workers but stretched thin," acknowledging both dedication and the realities of staffing. Nursing staff are portrayed as caring and responsive in many cases, and the overall nursing and therapy teams are credited with creating a positive, home-like environment. Specific individuals receive praise for going above and beyond - Shannon/Shannan Jones as a patient advocate, Lisa Marie with social services, Kay at the entrance, Wendy the CNA, and others like Donna, Marilyn, Craig, Nikki, and Martha who are noted for their attention to residents. The administrator and leadership sometimes appear as a reassuring presence too, with references to an engaged Nursing Director and a hands-on administrator who fosters a collaborative, supportive culture.
Management and administration have been a mixed but improving theme in these reviews. A notable thread is the mention of new leadership, including a revised administration under Stacy, described as a caring administrator who prioritizes residents' well-being and whose arrival is associated with improvements in the facility. Several reviewers express that the administrative changes have brought better communication, more attention to resident needs, and a sense that the facility is being run with residents' best interests in mind. The sense of a strong, cohesive team - from the front desk to the therapy gym - helps reinforce the impression that Waterton is a place where leadership is visible and genuinely focused on quality of care.
As with any skilled nursing or rehabilitation setting, experiences vary and not all feedback is uniformly positive. A number of comments point to areas that could use attention. Some reviewers report communication gaps or instances of less-than-ideal responsiveness, including frustration about call lights and the flow of information during discharge. One account describes a distressing experience in which a family felt the staff were resistant or dismissive, with references to a caregiver being "rude and unprofessional" and a broader sense that the facility's priorities sometimes leaned toward efficiency or cost considerations rather than patient comfort. There are also concerns tied to insurance plans and discharge timing, with some families feeling pushed to discharge before they felt their loved ones were ready, in what's described as insurance-driven decisions rather than medical judgment. A separate review critiques the rehabilitation experience in a specific case, noting that the patient's progress was limited, staff were stretched too thin, and the dining experience and restroom conditions did not meet expectations. These experiences highlight the realities of managing a high-demand facility and the importance of ongoing attention to communication, staffing, and patient-centered decision-making.
Food, activities, and daily life in the facility emerge as another area with mixed impressions. Several reviews describe meals that are good or improving, with some residents and families noting timely room service and the availability of nutritious options, while others express ongoing concerns about food quality and variety. The facility's social and recreational offerings - activities, opportunities to attend church services, and general engagement - are frequently praised as important benefits, contributing to a sense of normalcy and community for residents. A revised statement from January 2025 acknowledges hopes for continued improvement in food quality and more activities, signaling an ongoing commitment to enhancing daily life for residents.
Overall, Waterton Healthcare & Rehabilitation is portrayed as a place where many residents and families feel seen, supported, and empowered by a capable therapy program and a dedicated, often praised, staff. The building and atmosphere are described as attractive and home-like, the therapy team as a major strength, and the administration as increasingly responsive and involved. While there are valid concerns raised about communication gaps, staffing pressures, and occasional discontent with meal quality or discharge timing, the prevailing sentiment is one of gratitude and confidence in the care provided, with numerous stories of staff going the extra mile to help families navigate difficult transitions. For families seeking a facility in the Tyler area, Waterton often comes recommended for its clinical capabilities, its emphasis on rehabilitation, and the sense that residents are treated with genuine care and respect.
62 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tyler Pounds (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waterton Healthcare & Rehabilitation in Tyler, TX is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. Our spacious and fully furnished accommodations provide a home-like environment with private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access.
Residents can enjoy delicious meals prepared by our skilled chefs in our elegant dining room, which caters to special dietary restrictions. Additionally, our restaurant-style dining allows for social interaction and provides an enjoyable experience for all.
We understand the importance of staying active and engaged, which is why we offer an array of activities for our residents. From fitness programs in our well-equipped fitness room to planned day trips and resident-run activities, there is something for everyone to enjoy. Our concierge services ensure that residents have access to all the information they need to make the most of their time at Waterton Healthcare & Rehabilitation.
The wellbeing of our residents is a top priority, which is why we provide 24-hour supervision and assistance with activities of daily living. Our trained staff members are available around-the-clock to provide assistance with bathing, dressing, transfers, and medication management. We also offer diabetes diet management and mental wellness programs to support the specific needs of each resident.
Transportation services are available both within the community as well as to doctors' appointments. Community-operated transportation ensures that residents can easily access nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Waterton Healthcare & Rehabilitation in Tyler, TX, we strive to create a welcoming environment where residents can live comfortably while receiving personalized care and enjoying various amenities and activities.
Waterton Healthcare & Rehabilitation is located at 2875 Shiloh Road, Tyler, TX 75703 in Smith County, Texas
Waterton Healthcare & Rehabilitation on seniors.fyi includes 12 photos including images showing lobby, interior, healthcare, decor, dining, building, architecture, entrance, and more.
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Comprehensive Guide to Medicare Coverage for Hospice Care
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
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Interior
Decor
Building
Architecture
Bedroom
Dining
Kitchen
Lighting
Entrance
Healthcare
