East Texas - Waterton Inn
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2885 Shiloh Road, Tyler, TX 75703
For more information about senior living options: (844) 490-3973
At East Texas - Waterton Inn, the monthly costs for accommodations present an appealing option compared to both Smith County and the broader Texas market. For instance, a studio apartment at Waterton Inn is priced at $2,850, significantly lower than the county average of $3,389 and the state average of $3,758. One-bedroom units follow a similar trend; priced at $3,250, they offer compelling value against Smith County's rate of $3,183 and Texas's average of $3,761. Even in two-bedroom configurations, which cost $3,550 at Waterton Inn, it remains more economical than both county and state averages - $3,996 and $4,215 respectively. Overall, the pricing structure at East Texas - Waterton Inn positions it as a cost-effective choice for those seeking quality living arrangements in a competitive marketplace.
| Floor plans | East Texas - Waterton Inn | Smith County | Texas |
|---|---|---|---|
| Studio | $2,850 | $3,389 | $3,758 |
| 1 Bedroom | $3,250 | $3,183 | $3,761 |
| 2 Bedrooms | $3,550 | $3,996 | $4,215 |
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The CNAs are friendly and work properly. The therapy department is top notch and they really work hard to get the patient to where they can go back home. Waterton is a solid 5 out of 5. The staff at Waterton are committed to their residents and work tirelessly to help dignify post-acute care in the eyes of the world. The rooms are clean, spacious, and home-like, and the staff/management are amazing and easy to communicate with. The liaison was so helpful through the entire admission process. They treat you like part of the family. It is an amazing facility; the staff are kind and truly care about the residents. Waterton Healthcare & Rehabilitation is such a wonderful facility and has the best nursing team. The therapy team is top notch. The whole team is awesome. Stacy is a very caring administrator who cares about her residents. Shanna is the best.
They do not communicate well. The Waterton Inn Assisted Living Home is not concerned about feeding residents nutritious meals, offering regular activities, or opportunities to attend a nearby church. The owners and facility director are about profit and don't care about food quality or residents' enjoyment. The facility labels itself as a rehabilitation center and is not living up to that claim, leaving a patient in diapers for hours, not answering call lights, and having rude, overruled nursing staff. They retaliated by not replying to complaints and even sent a text with a midnight deadline to pick up the patient. They are short-staffed and short-tempered, and unhelpful when families seek information or care guidance. Shannon Jones was rude and unprofessional. The CNAs are overworked and stretched too thin, and some nurses display negative judgment and attitudes toward patients' health and medications. The food was not good and the public restrooms smelled of sewage.Waterton Healthcare and Rehabilitation stands out in the eyes of many families who have visited or entrusted their loved ones to its care. Across a broad spectrum of experiences, the facility is consistently described as beautiful and well-maintained, with several reviewers noting that the building itself conveys a welcoming, home-like atmosphere. The overall tone from multiple voices is that Waterton is one of the best options in its region, often cited as the best among several nursing homes the reviewers have encountered over the years. In particular, the therapy program and the commitment of staff are frequently highlighted as major strengths, with residents and family members praising the level of support, the attentiveness of therapists, and the practical steps toward recovery and discharge.
A recurring thread centers on the people who make the place feel special. Several reviewers singled out individual staff members for exceptional care and guidance. Shannan Jones is described repeatedly as a patient advocate, someone who helps families navigate the unfamiliar territory of skilled nursing and post-acute care. Lisa Marie and the social services team are credited for their helpfulness around discharge planning. At the front of the building, Kay's welcoming demeanor stands out as a simple but meaningful gesture that helps families feel at ease upon arrival. Wendy, a Certified Nursing Assistant, is consistently praised as phenomenal, with one reviewer noting that the nurse aides are caring and attentive. Such testimonials paint a picture of a team that genuinely cares about residents, greets them with warmth, and maintains a visible presence that families can lean on during stressful times.
The therapy department emerges as a standout feature for many reviewers. The consensus is that Waterton's therapy program is robust, with therapists who are patient, encouraging, and focused on helping residents regain independence. The emphasis on safe discharge and minimizing falls is repeatedly mentioned, underscoring that post-acute care remains a central priority. For residents who pursue outpatient therapy, the program is described as effective and well-coordinated, with therapists who collaborate closely with families and other staff to chart clear paths back to home life. The depth and breadth of rehabilitation offerings are often cited as a major differentiator from other facilities, and reviewers note that the therapy team's energy and expertise are key reasons some families would return for long-term or short-term care again.
Administrators and leadership are another focal point in these reviews. One updated post explicitly credits a new administrator, Stacy, with a positive turnaround, calling her a caring leader who genuinely puts residents first. Other accounts mention administrators and directors - whether in the nursing or rehabilitation wings - who are hands-on and invested in the daily operations. There's a sense that strong leadership can elevate the experience for both residents and staff, especially when the team is cohesive, the facility is well-maintained, and communication lines stay open. In a few entries, the relationship between management and quality of life for residents is debated, with some criticism aimed at profit-driven attitudes or inconsistent food quality, but even in those cases readers acknowledge improvements when new administration takes the helm.
Food quality and daily life are not uniform in sentiment. Several reviewers remark that meals are competitive or better than expected for a skilled nursing setting, with some noting timely delivery to rooms and overall satisfaction. A contrasting review points to issues with nutrition and regular activities, suggesting that food quality and engaging programming could use attention. There are also mentions of odor or cleanliness concerns in some areas, which remind readers that even well-regarded facilities can have off days. Overall, though, many families describe Waterton as clean, welcoming, and capable of providing a meaningful, enjoyable environment for residents - especially when treatment plans, activities, and nourishment align with individual needs.
There are notable cautionary notes within the collection of reviews. One extensive account criticizes Waterton for being inconsistent with communication, describing experiences where staff did not respond promptly and where the discharge process did not align with a patient's best interests or medical orders. This same review recounts distressing incidents where a patient was left in diapers for prolonged periods, with patients and families feeling that staff did not adequately respond to call lights or collaborate with physicians. The reviewer also accuses the facility of misrepresenting its rehabilitation focus, insisting that the place behaved more like a traditional nursing home rather than a true rehabilitation center, and identifies a sense of staff being short-staffed and overextended. In this narrative, Shannon Jones is described as both a patient advocate and, in the reviewer's view, unhelpful at times, illustrating how even well-intentioned staff can become points of contention when communication breaks down. A separate comment voices concerns about insurance practices, urging families to beware certain Advantage plans and to consider Medicare as a safer option - reflecting the broader tension between therapy goals, caregiver advocacy, and payer requirements.
A few reviews capture a nuanced arc: some residents and families initially come with skepticism or concern but later acknowledge improvements under different leadership or after specific interventions. One post, dating from January 2025 and revised later, signals a partial pivot toward better offerings - higher ratings after a change in administration, with hopes for improved food quality and more activities and entertainment for residents. Other comments celebrate the facility's impact on long-term care decisions, with many affirming Waterton's ability to provide meaningful support in difficult times, from compassionate bedside care to attentive social work and a well-organized admission process. The sense across these entries is that Waterton has the capacity to deliver excellent care, particularly when the team remains engaged, well-coordinated, and oriented toward resident-centered goals.
Taken together, the reviews present a facility that embodies many of the best qualities families seek in a skilled nursing and rehabilitation center: a beautiful, comfortable environment; a dedicated, personable staff; a strong therapy program with a clear emphasis on safe, independent living; and a leadership team capable of guiding positive change. Yet they also acknowledge real and serious concerns that can arise in any post-acute setting, including communication gaps, staffing pressures, and the delicate balance between rehabilitation goals and payer constraints. The most compelling takeaway is that Waterton can be an outstanding choice for many families, especially when clinicians, therapists, administrators, and family members work in concert to align care with individual needs, preferences, and medical realities. For those considering Waterton, tours and conversations with staff - paying particular attention to the therapy program, discharge planning, and daily life routines - offer a realistic glimpse into what the facility can provide and where expectations may require careful management.
39 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tyler Pounds (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterton Inn in Tyler, TX is an assisted living community located in East Texas. It offers respite care for seniors who may need temporary support and assistance. The community provides a range of amenities to enhance the residents' comfort and enjoyment, including a beauty salon, cable or satellite TV, dining room, fully furnished accommodations, a garden, housekeeping services, indoor common areas, kitchenettes, outdoor spaces, restaurant-style dining options, a small library, telephone services, and Wi-Fi/high-speed internet access.
In terms of care services provided at Waterton Inn, residents can expect 24-hour supervision by trained staff. Assistance is available with activities of daily living such as bathing and dressing. The community also offers ambulatory care and assistance with transfers for those who may have mobility challenges. Specialized care is provided for individuals with diabetes through dietary management and diabetic care. The staff also assists with meal preparation and service to ensure that residents receive proper nutrition. Medication management is another important aspect of the care services offered.
The community places great emphasis on mental wellness by providing a comprehensive mental wellness program. This program aims to promote cognitive health and emotional well-being among the residents. Additionally, special dietary restrictions are accommodated to meet individual needs.
Residents at Waterton Inn can enjoy various activities to stay engaged and socially connected within the community. Community-sponsored activities are organized regularly for group participation. Devotional activities off-site provide spiritual enrichment opportunities outside of the facility. Resident-run activities empower individuals to take leadership roles in planning events suited to their interests and preferences. Scheduled daily activities ensure that residents have a full calendar of engaging experiences.
The location of Waterton Inn offers convenience with numerous amenities nearby. There are five cafes where residents can socialize or enjoy a cup of coffee close by. Nineteen pharmacies provide easy access to medications and healthcare necessities. With 24 physicians in the vicinity, medical consultations are readily available when needed. For dining options, there are 43 restaurants nearby, providing a variety of choices. Three places of worship offer spiritual support and connection. Additionally, residents can enjoy entertainment at the nearby theater or access medical care at the five hospitals in the area.
In summary, Waterton Inn in Tyler, TX offers a range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on mental wellness and specialized diabetes care, this assisted living community provides a supportive and engaging environment for seniors in East Texas.
Located in the heart of Tyler, Texas, this area offers a wide range of amenities and services that cater to senior living needs. With multiple hospitals and medical centers nearby, including DaVita Renal Center and Christus Trinity Mother Frances Rehabilitation Hospital, residents can feel at ease knowing they have access to quality healthcare. In addition, there are numerous pharmacies, physicians' offices, and cafes within close proximity for convenience. Places of worship such as Green Acres Baptist Church and Tyler Tabernacle offer spiritual fulfillment, while entertainment options like Times Square Movie Theater provide opportunities for recreation. Overall, this area provides a well-rounded community with essential resources for seniors looking to reside in a vibrant and convenient location.
At East Texas - Waterton Inn, the monthly costs for accommodations present an appealing option compared to both Smith County and the broader Texas market. For instance, a studio apartment at Waterton Inn is priced at $2,850, significantly lower than the county average of $3,389 and the state average of $3,758. One-bedroom units follow a similar trend; priced at $3,250, they offer compelling value against Smith County's rate of $3,183 and Texas's average of $3,761. Even in two-bedroom configurations, which cost $3,550 at Waterton Inn, it remains more economical than both county and state averages - $3,996 and $4,215 respectively. Overall, the pricing structure at East Texas - Waterton Inn positions it as a cost-effective choice for those seeking quality living arrangements in a competitive marketplace.
East Texas - Waterton Inn is located at 2885 Shiloh Road, Tyler, TX 75703 in Smith County, Texas
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