Brookdale Tyler East

Pros

• The staff at the facility were always nice and friendly.
• The community had a great atmosphere and residents seemed happy and engaged in activities.
• The staff members were extremely friendly, helpful, and professional.
• The facility had a nice home setting, was clean, and had a welcoming atmosphere.
• The community had very nice people and the staff was helpful and knowledgeable during the tour.
• The staff members were very nice, accommodating, and provided a lot of information during the tour.
• The residents at the facility were glad to be there and enjoyed the activities provided.
• The staff members were open about everything and the dining room was spacious and clean.

Cons

• The facility is old and in need of major upgrades, with plumbing and drainage issues causing frequent flooding.
• Room cleaning services consisted of only vacuuming the floor, neglecting other necessary cleaning tasks.
• The meals provided were subpar, with poorly cooked food that was unappetizing and not suitable for a decent meal.
• The activities and services offered were more geared towards residents with memory care needs, lacking options for those who are still mentally sharp.
• Staff members were slow to respond to emergencies and lacked proper assistance when needed.
• The value for the cost of the facility was not satisfactory, leading to the decision to bring the loved one home.
• The experiences with staff members were disappointing, with instances of poor care and lack of communication about rules and policies.
• Services at the facility were slow or non-existent, with poor food quality and repetitive activities that did not meet expectations or address health concerns.

Review

Brookdale Tyler East is an assisted living facility that has received mixed reviews from residents and their families. While some have praised the staff for being friendly and professional, others have expressed concerns about the conditions of the facility. One major issue mentioned is the need for upgrades, as the building is old and in need of repairs. Plumbing and drainage issues have resulted in flooding in several rooms, while windows leaking around the baseboards have attracted ants and roaches. In one instance, a resident's room was infested with 123 ants on the floor and even in her bed.

Cleaning services at Brookdale Tyler East have also come under scrutiny, with one reviewer stating that weekly cleaning only consisted of vacuuming the floor in the middle, leaving other areas untouched. However, despite these complaints, another positive aspect highlighted by multiple reviewers is the friendly nature of the staff.

There were concerns raised regarding response times to emergencies. One incident involved a resident falling and waiting an hour for staff to answer her emergency pull cord. On a more positive note, most reviewers found that their loved ones required little actual care but did mention that activities at the facility were mainly geared toward memory care residents.

Meals at Brookdale Tyler East received criticism as well, with multiple reviewers expressing dissatisfaction with the quality of food provided. One reviewer even went so far as to say they would not feed it to their dogs. Issues mentioned include overcooked eggs, soggy toast, and insufficient portions. Some residents had to purchase their own supplies to ensure they had a decent meal.

Despite these complaints, there were a handful of positive reviews as well. A few reviewers appreciated how friendly and helpful all staff members were throughout their interactions. They also commended the hospice group for taking great care of their loved ones.

In terms of value for money, some reviewers felt that Brookdale Tyler East did not meet their expectations or provide sufficient services for its cost. This dissatisfaction led one reviewer to decide to bring their loved one home instead. However, other reviewers were satisfied with the facility and would recommend it to others.

In conclusion, Brookdale Tyler East has received mixed reviews. While there are positive aspects such as friendly staff, there are also significant concerns about the condition of the building, lack of thorough cleaning services, slow response times during emergencies, and subpar food quality. Potential residents and their families should carefully consider these factors when deciding on assisted living options.

This area of Tyler, Texas offers a variety of amenities and services that cater to the needs of seniors. With a range of dining options including Republic Icehouse, Slim Chickens, and Villa Montez, residents can enjoy delicious meals without traveling far. Close proximity to medical facilities such as Magnolia Internal Medicine Associates and East Texas Medical Center Regional Healthcare System ensures easy access to healthcare services. Pharmacies like Super 1 Foods and Walgreens are conveniently located for medication needs. Additionally, places of worship like Tyler Tabernacle and Green Acres Baptist Church provide spiritual support. For entertainment, seniors can visit Times Square Movie Theater in just a short drive. Overall, this area provides a well-rounded community with essential resources for senior living.

Restaurants

• Republic Icehouse (0 miles)
• Slim Chickens (1.1 miles)
• Chick-Fil-A (1.2 miles)
• Whataburger (1.2 miles)
• Shipley's (1.4 miles)
• Daniel Boone's Grill & Tavern (1.5 miles)
• Villa Montez (1.5 miles)

Physicians

• Magnolia Internal Medicine Associates (0.1 miles)
• East Texas Medical Center Regional Healthcare System (0.2 miles)
• Northeast Texas Neurology Associates - Dr Gina Jetter, MD (1.2 miles)
• Sante (1.2 miles)
• Keith Gerber, DDS (1.4 miles)
• Goodland Dentistry & Braces (1.4 miles)
• Azalea Orthopedics (1.5 miles)

Pharmacies

• Super 1 Foods (1 miles)
• Red River Pharmacy LTC of Tyler (1.2 miles)
• Walgreens (1.3 miles)
• Brookshire's (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2.5 miles)
• ASP Cares (2.5 miles)

Cafes

• Corner Bakery Cafe (1.3 miles)
• HTeaO (2.4 miles)
• Starbucks (3 miles)

Hospitals

• DaVita Renal Center Of Waterton (1.4 miles)
• Medigy (1.5 miles)
• Christus Trinity Mother Frances Rehabilitation Hospital, a partner of Encompass Health (1.5 miles)
• Fresenius USA (2.8 miles)
• Dialysis Access Center Of Tyler (2.8 miles)
• East Texas Medical Center Regional Healthcare System (2.9 miles)
• East Texas Medical Center Specialty Hospital (2.9 miles)

Places of Worship

• Tyler Tabernacle (1.4 miles)
• Green Acres Baptist Church (1.9 miles)

Theaters

• Times Square Movie Theater (3.3 miles)