Park Place Nursing & Rehab Ctr in Tyler, TX

Pros

• Park Place is a great place to be, and the staff are very friendly.
• The rehab program at Park Place is great, and the food is delicious; residents are well treated.
• The PT/OT staff at Park Place are top notch.
• Wound care at Park Place is amazing, with knowledgeable and gentle care.
• The ADON Candyce Brown is compassionate about residents.
• Park Place's nursing staff and management are great.
• The staff at Park Place are unbeatable and truly care about residents' medical, physical, mental, and emotional health.
• The admissions team at Park Place is compassionate and helpful.
• The therapy team at Park Place is awesome and has helped residents a lot.
• Park Place is a beautiful facility with amazing staff.
• Park Place is CMS 5-star rated and highly recommended for quality care.
• The staff make residents feel like family; they are warm and inviting.

Cons

• They claim neglect left their loved one malnourished and septic, needing four transfusions and weeks of antibiotics.
• They report meals arriving late and cold, with no fruit between meals for a diabetic, and linen changes only a few times.
• They urge others not to take loved ones there, alleging neglect and abuse and saying the facility should be shut down.
• They say nights are very loud, food is not enough, and out-of-pocket costs are overpriced.
• They allege staff care more about a paycheck than patients, and that injuries go unreported or unaddressed.
• They describe their grandmother as neglected, with a strong urine smell, ignored call lights, and starvation.
• They criticize housekeeping as dirty and poorly stocked, with unclean rooms and lingering messes.
• They report malfunctioning call buttons and residents not being bathed or helped, with hygiene neglected.
• They view the facility as dirty and run-down, with safety hazards ignored and a strong urge to avoid it.
• They note possible fake positive reviews and question the credibility of favorable accounts.

Review

Park Place Nursing & Rehab Center in Tyler, Texas, is best suited for families pursuing short-term, post-acute rehabilitation where a robust therapy program can drive meaningful recovery and where there is a willingness to remain highly engaged in the resident's daily care. The facility's strongest credential is its therapy continuum: a physical therapy and occupational therapy team that many residents and families praise for progress, paired with wound-care capabilities that some residents have described as excellent when managed by capable clinicians. For families able to supervise care actively, Park Place can be a productive setting for regaining independence after surgery or injury.

Those considering alternatives should weigh Park Place against options with a tighter safety and oversight profile for long-term care or for residents requiring constant, unflagging supervision. Numerous reviews paint a stark contrast: allegations of neglect, critical lapses in infection control, unaddressed bedsores, unresponsive call bells, and rooms that fail to meet basic cleanliness and safety standards. Families facing complex, chronic needs or anyone prioritizing a consistently reliable daily routine without the need for relentless self-advocacy will find the negatives demanding enough to explore other communities first.

On the upside, the pros at Park Place can materially offset certain rehab-focused goals. The rehab staff, especially the therapists, is repeatedly described as engaged and capable, with some residents reporting significant functional gains and a smoother transition back home. Wound care, when delivered by skilled nurses, has earned explicit praise, and the admissions and administration team is often cited as compassionate and communicative during the intake process. The atmosphere at times is genuinely welcoming, and several residents and family members highlight kindness, personalized attention, and a sense that caregivers want residents to succeed.

Yet the main cons weigh heavily in decision-making. Chronic understaffing and inconsistent response times undermine safety and comfort; call lights are repeatedly reported as ignored or slow to answer, and nights frequently prove more unsettled than days. Cleanliness and odors are recurring concerns, with several accounts of rooms that feel unclean or inadequately maintained and of maintenance issues left unresolved. The risk of medication errors, missed showers, and lapses in basic hygiene or personal care appears in multiple accounts, including hospital readmissions and transfers that suggest serious gaps in day-to-day oversight. In short, the quality unevenness is real, and it creates a foundation risk for anyone relying on steady, predictable care.

For families navigating a choice, Park Place rewards careful, proactive engagement. Before deciding, verify a resident-specific plan that includes explicit targets for therapy milestones, daily turning schedules, and a concrete caregiver-to-patient ratio for evenings and weekends. Request a thorough housekeeping assessment, with a clear routine for linen changes, bathroom sanitation, and odor control. Insist on a direct line of communication to a known point of contact - ideally the administrator or the director of nursing - with regular updates on care decisions, medication administration, and safety checks. If long-term placement is the goal, seek assurances that the facility can sustain consistent staffing and rapid response to call bells, and consider a trial period with predefined exit criteria if the experience proves unsatisfactory.

Ultimately, Park Place is a facility of clear contrasts: potent rehabilitation potential and genuine staff warmth on one side, and variability in safety, cleanliness, and day-to-day reliability on the other. The decision should hinge on one key factor: is the priority acute rehabilitation with active family involvement, or is the priority steady, predictable custodial care with unwavering safety and consistent communication? For families willing to advocate vigorously and to monitor care closely, Park Place can be a stepping-stone back to independence. For those seeking a safer, more consistently managed long-term home, stronger contenders with an uninterrupted track record in safety and operations may be the wiser course.

Physicians

• Leo W Mack (0.1 miles)
• Tyler Retina Consultants (1.1 miles)
• Sigal Heart Center (1.1 miles)
• Allergy Partners of East Texas (1.1 miles)
• Wallis Dermatology Associates (Tyler Location) (1.2 miles)
• Langsjoen Clinic (1.2 miles)
• Trinity Clinic Podiatry (1.2 miles)

Restaurants

• Posados Cafe (0.1 miles)
• Jucy's Hamburgers (0.2 miles)
• Whataburger (0.3 miles)
• Happy's Fish House (0.3 miles)
• Taco Bell (0.3 miles)
• Villa Montez (0.9 miles)
• The Catch (1.2 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Brookshire's (0.2 miles)
• Walmart Pharmacy (0.8 miles)
• Nu Tech (1.1 miles)
• Craig Pharmacy (1.1 miles)
• ASP Cares (1.1 miles)
• Walgreens (1.6 miles)

Hospitals

• Medigy (0.4 miles)
• Trinity Mother Frances Hospital And Clinics (1.3 miles)
• East Texas Medical Center Regional Healthcare System (1.3 miles)
• East Texas Medical Center Specialty Hospital (1.3 miles)
• Fresenius USA (1.4 miles)
• Dialysis Access Center Of Tyler (1.4 miles)
• Christus Trinity Mother Frances Rehabilitation Hospital, a partner of Encompass Health (1.4 miles)

Places of Worship

• Tyler Tabernacle (0.7 miles)
• Green Acres Baptist Church (1.3 miles)
• Cathedral of the Immaculate Conception (2 miles)
• Bethel Bible Church of Tyler (2.1 miles)
• College Hill Baptist Church (2.8 miles)

Cafes

• HTeaO (0.9 miles)
• Corner Bakery Cafe (1.5 miles)
• The Foundry Coffee House (2.1 miles)