Colonial Tyler Care Center is a nursing home community in Tyler, TX.
Information last verified:
930 South Baxter, Tyler, TX 75701
For more information about senior living options: (866) 208-4318
Residents and visitors frequently mention the facility’s cleanliness and odor control.
Many reviewers say the building felt clean, well-kept, and free of strong unpleasant smells during visits. Several also describe a bright, organized environment and no offensive odors. A smaller set of reviews disagree, describing unpleasant smells and reported pest or cleanliness issues, including roaches or bed-related hygiene concerns.
A large share of reviewers describe staff as friendly, helpful, and welcoming.
Across positive reviews, families and visitors highlight friendly, attentive staff who respond well to questions and help with needs during visits. Some specifically mention nurses treating residents with respect and gratitude from visitors. Other reviewers report the opposite—describing rude staff, lack of care, or being understaffed—which indicates experiences vary.
Dining comes up often, with residents and visitors split on food quality.
Positive mentions describe the food as looking or smelling good and being enjoyable in the dining room. Some reviews praise restaurant-style dining and note tasting samples during a tour. Negative reviews counter that the food can be cold or unfit, and at least one reviewer says meals or snacks were inconsistent.
Several reviews describe difficulty reaching staff or residents by phone.
Some reviewers say calls go to voicemail or that it takes repeated attempts to get a response. One review describes being unable to speak with a loved one without physically visiting, because residents cannot use phones in rooms. Separately, a negative review ties communication problems to delays with referrals and follow-through on care coordination.
A number of reviewers raise concerns about care consistency and staffing coverage.
Several critical reviews describe understaffing, limited attention at night, or residents not receiving basic care consistently. Other complaints include hygiene gaps, bed sores, and incidents that reviewers attribute to inadequate supervision or follow-up. In contrast, multiple positive reviews say residents received good medical and daily care and that therapy helped with recovery, suggesting outcomes may differ by resident and situation.
Many reviewers highlight active programming through activities and rehabilitation.
Positive reviews frequently mention resident engagement through the activities department, day-to-day programming, and events intended to keep residents involved. Several also praise rehab staff and describe therapy as supportive for recovery. The same set of reviews that emphasize activities and rehab often pair that with comments that residents seem happier and more comfortable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
76 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Tyler Pounds (7 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesColonial Tyler Care Center is located at 930 South Baxter, Tyler, TX 75701 in Smith County, Texas
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