Windsor Rehabilitation And Healthcare

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Windsor Rehabilitation And Healthcare

250 West British Flying School Boulevard, Terrell, TX 75160

For more information about senior living options: (844) 490-3973

4.1 from 76 reviews
5 stars
57
4 stars
1
3 stars
2
2 stars
0
1 stars
16

Skilled Nursing Facility

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    Overall Review of Windsor Rehabilitation And Healthcare

    Pros

    • pro The executive director and staff care deeply about their patients.
    • pro Windsor is inviting and feels like a home.
    • pro The therapy team goes above and beyond for residents.
    • pro The facility is clean, well kept, and welcoming.
    • pro The nursing staff is top notch.
    • pro Christina and her team are welcoming, helpful, and kind.
    • pro The rooms are clean, spacious, and home-like.
    • pro The food is amazing.
    • pro The director of nursing and the ADONs are top notch.
    • pro Residents are treated with respect and dignity.

    Cons

    • pro One reviewer warns Windsor is unsafe for families, citing infections, dehydration, not feeding residents, bed sores, missing clothing, and neglect by the assigned nurse, and says they will not be returning.
    • pro A reviewer states the facility was responsible for their aunt's death due to stage 4 pressure wounds from not being turned regularly, urging others to find elsewhere and to do random check-ins.
    • pro Administration is criticized for unprofessionalism, including denial of dialysis transportation with no explanation and poor communication from staff.
    • pro Another reviewer describes a night nurse as overwhelmed with 30+ patients and unable to provide needed care, noting a nurse unplugged oxygen and the patient turning blue, attributed to systemic staffing issues.
    • pro A reviewer recounts a patient falling and breaking her hip while in the facility, followed by the patient's death shortly after, implying care deficits.

    Review

    Windsor Rehabilitation and Healthcare in Terrell has emerged in many reviews as a facility that genuinely cares about its residents and their families. Across a wide range of experiences, the consensus is that the leadership and staff bring a level of dedication that translates into a warm, welcoming atmosphere. Several reviewers point to concrete signs of improvement and a culture that prioritizes patient comfort and dignity, from the moment you walk through the door to the everyday interactions throughout the building. Several first-hand accounts highlight a sense that Windsor is more than just a place to receive care - it feels like a community that treats residents with respect and compassion.

    Indeed, the building frequently earns praise for its inviting, home-like ambiance. Visitors describe Windsor as clean, well-kept, and aesthetically thoughtful, with spaces designed to feel comfortable rather than clinical. Commenters repeatedly note the "homey" vibe, the cleanliness of rooms, and even the sensory details such as music and a general atmosphere of positivity. The therapy program is singled out as a standout feature, described as attentive, thorough, and capable of going above and beyond to help residents regain function and enjoy meaningful activities. The staff's friendliness is a common thread, with many remarks about kindness, approachability, and a genuine enjoyment of their roles.

    Therapy and nursing care appear to be frequent focuses of praise. Several reviews specifically commend the therapy team for their dedication and effectiveness, creating an environment where residents can make real progress and families feel reassured about ongoing treatment plans. The nursing staff also receives high marks for their professionalism and for maintaining an atmosphere where residents feel respected and cared for. In addition to clinical care, reviewers emphasize the importance Windsor places on engagement - offering activities, meaningful interaction, and family-friendly communication that helps families stay connected to their loved ones' daily experiences.

    Beyond the care itself, a number of reviewers highlight strengths in administration and leadership. A physician who visits nursing facilities in the area calls Windsor one of the best, noting a sense of community that respects residents' medical and spiritual needs. The Director of Nursing, Tanya, along with the assistant directors Alencia and Regina, are noted by several reviewers as top-notch leaders who contribute to a culture of support for both residents and staff. There is appreciation for transparent communication and ongoing efforts to create a collaborative, respectful environment in which staff feel valued and residents receive attentive, well-coordinated care.

    Families repeatedly praise Windsor for responsiveness and transparency during tours and admissions. Testimonials mention hospitable tours led by Christina Denbow, a community liaison, and a social worker who brings warmth and practicality to the process. One reviewer even describes Windsor as having "the best nursing team in the area," with rooms that are clean, spacious, and conducive to a home-like experience. The overall tone from many families is one of gratitude for the way staff genuinely communicate, offer updates, and go the extra mile to ensure that both residents and their families feel supported and cared for.

    However, not all reflections align with the overwhelmingly positive sentiment. A minority of reviews present serious concerns about safety, staffing, and administration. One account provides a stark warning about neglect and harm, alleging infections, dehydration, bed sores, and poor feeding, along with missing clothing and a nurse who was unresponsive to concerns. The reviewer claims that their loved one arrived in worse condition than expected and that the facility did not provide adequate oversight or accountability, prompting a warning to others to avoid Windsor or to conduct frequent checks if staying there. This account emphasizes the need for vigilance and direct oversight, particularly around turning patients, monitoring for pressure injuries, and ensuring clothing and belongings are properly managed.

    Another intensely critical review focuses on administrative challenges, including a denial of services related to transportation for a dialysis patient. The reviewer describes repeated refusals by Christina Denbow and the administrator, with little or no explanation, and notes frustration with the financial and logistical aspects of arranging outside transportation. The critique also highlights a breakdown in timely communication, with unreturned messages and a sense that decisions were made unilaterally rather than collaboratively with the family. These reports underscore how important clear, compassionate communication and transparent decision-making are to families navigating complex care needs.

    Despite these negative episodes, many other reviews emphasize Windsor's strengths in creating a caring, family-friendly environment. Commenters repeatedly describe staff as thoughtful, compassionate, and genuinely invested in residents' well-being. They note improvements in the facility's appearance and operations - renovations, clearer wayfinding, friendlier front-line staff, and a consistently clean, well-maintained setting. A recurring theme is that Windsor can feel like a community where residents are supported in both their medical and emotional needs, where activities are thoughtfully planned, and where family members feel heard and valued.

    In sum, Windsor Rehabilitation and Healthcare presents a multifaceted picture. For many families, it is a place that embodies hospitality, attentive therapy, and a team-driven approach to elder care. The positive testimonials celebrate the facility's home-like atmosphere, the dedication of the nursing and therapy teams, and a leadership cadre that prioritizes staff well-being and resident dignity. Yet amid the praise there are cautionary voices that urge prospective families to conduct thorough due diligence: to inquire about staffing levels, to request detailed explanations of administrative decisions, and to perform regular, careful checks on resident care and safety. The spectrum of reviews suggests that Windsor can be a wonderful home for many residents, while also reminding families that, in healthcare, clear communication, consistent staffing, and vigilant oversight remain essential to truly safe, high-quality care.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Windsor Rehabilitation And Healthcare in Terrell, TX is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.

    For the convenience of its residents, the community provides fully furnished accommodations with cable or satellite TV and Wi-Fi/high-speed internet access. Each resident also has access to a dining room where meals are prepared and served according to special dietary restrictions. Housekeeping services are provided to maintain cleanliness and orderliness within the living spaces.

    Residents can enjoy outdoor spaces such as gardens and have access to a kitchenette for any personal needs. Move-in coordination is available to assist new residents in transitioning smoothly into their new home. In addition, telephone services are provided for easy communication with loved ones.

    Care services at Windsor Rehabilitation And Healthcare include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Trained staff members coordinate with healthcare providers to ensure that residents receive appropriate care and medication management. The community also offers a mental wellness program to support the emotional well-being of its residents.

    Transportation arrangements, both for medical purposes and doctors' appointments, are provided for resident's convenience.

    In terms of nearby amenities, there are two cafes, one pharmacy, seven physicians, 23 restaurants, one transportation option, ten places of worship, and two hospitals conveniently located near the community.

    Overall, Windsor Rehabilitation And Healthcare strives to provide a comfortable and supportive environment where residents can live independently while receiving personalized care when needed.

    Nearby Places of Interest

    Places of Worship

    • Kindgdom Hall Of Jehovah's Witnesses (0.2 miles)
    • Greater McIntyre Chapel (0.7 miles)
    • Warren Chapel United Methodist Church (1.2 miles)
    • Pleasant Hill Baptist Church (1.5 miles)
    • Mt Hebron Baptist Church (1.7 miles)
    • First United Methodist Church (1.9 miles)
    • Centro De Amistad Tristiana (1.9 miles)

    Hospitals

    • Renaissance Hospital Terrell (0.3 miles)
    • Terrell State Hospital (2.3 miles)
    • Texas Health Presbyterian Hospital Kaufman (8.6 miles)

    Physicians

    • Regional Health Clinic (0.3 miles)
    • Chaim Banjo MD (1.7 miles)
    • Heartplace (1.8 miles)
    • Family Medical Center (1.8 miles)
    • ABA Medical Clinic (1.8 miles)
    • Terrell Urgent Care (1.9 miles)
    • Regional Orthopedic Center (2.1 miles)

    Restaurants

    • Hot Rodz Diner (0.6 miles)
    • Sonic Drive-In (0.6 miles)
    • IHOP (0.9 miles)
    • McDonald's (1 miles)
    • Rio Lerma (1.7 miles)
    • Sonic Drive-In (1.7 miles)
    • Taco Bell (1.7 miles)

    Transportation

    • Enterprise Rent-A-Car (1.3 miles)
    • U-Haul Neighborhood Dealer (8.5 miles)

    Cafes

    • Shipley DO-Nut Shop (1.7 miles)
    • Starbucks (2.3 miles)
    • Daylight Donuts (8.6 miles)
    • Starbucks (9.8 miles)

    Pharmacies

    • CVS Pharmacy (2.1 miles)
    • Medication Station (8.6 miles)
    • CVS Pharmacy (8.7 miles)
    • Walgreens (9.9 miles)
    • CVS Pharmacy (9.9 miles)
    • Kroger Pharmacy (10 miles)
    • Brookshire Food & Pharmacy (10 miles)

    Parks

    • Kaufman City Park (7.9 miles)

    Theaters

    • AMC CLASSIC Forney 12 (9.8 miles)

    Frequently Asked Questions

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