E & E Quality Living Inc

Pros

• The environment is friendly and welcoming with a strong family atmosphere.
• The staff are professional, caring, and consistently go above and beyond for residents.
• Families feel reassured by attentive care and prompt responses to concerns.
• Nursing and therapy services are praised for quality and effectiveness.
• The meals and dining experience are highlighted as excellent.
• The facility is kept clean and maintains a positive, heartful atmosphere.
• The admission process is simple, with supportive staff throughout.
• Individual staff members, such as Robin, Yvonne, and Krystal, are repeatedly described as exceptional.
• Staff communication is respectful and personal, with residents addressed by name.
• The facility is considered safe, supportive, and conducive to peace of mind.
• The environment is described as having heart and genuine concern for residents.
• The facility is often recommended by residents and families.

Cons

• One reviewer described Terrell Healthcare as a horrible place, all the way around.
• Another reviewer called it one of the worst nursing homes in Texas and advised people not to place loved ones there.
• The review alleges that doctors' calls were not answered and a heart scan was repeatedly delayed.
• The reviewer notes that the mother was over an hour late to surgery due to facility delays.
• A nurse allegedly called the patient's mother fat, and billing was described as a joke with poor responsiveness.
• The patient was left in a hospital gown with a catheter and no clothes.
• The environment was described as having the radio blaring and a staff member smelling of smoke.
• Urgent calls (e.g., at 4 a.m.) went unanswered for hours, risking patient distress.

Review

Terrell Healthcare Center comes across in these impressions as more than just a place for care - it's described as a welcoming, compassionate community where residents and their families feel seen and valued. Reviewers repeatedly highlight a friendly atmosphere, with staff and residents greeting each other by name and a sense that the facility is a home away from home. The overall tone across many comments is one of appreciation for the environment, the people, and the sense of belonging that numerous families observe during their loved ones' stays.

A large portion of the feedback centers on the people who make the day-to-day experience possible. Families praise a team that is described as professional, caring, and attentive. Names that repeatedly surface include Yvonne, an admission coordinator who is remembered as compassionate and helpful, and Robin, noted for leadership and devoted patient care. Other staff members such as Krystal Cochran, Brenda, Joy, Elizabeth, Lisa, LaDonna, and the CNAs receive frequent commendations for their kindness and dedication. The therapy services are cited as effective, and the overall care is said to extend beyond basic needs to include thoughtful, personal attention. Many residents receive not only assistance with daily living but also consistent, reassuring check-ins that contribute to a sense of security and well-being.

Families repeatedly describe tangible positive outcomes for loved ones. For example, there are numerous thanks for hands-on care - daily nurse checks for residents, encouraging rehabilitation, and help in maintaining independence where possible. Several testimonials emphasize the quality of meals and cleanliness, with remarks about well-kept rooms and a supportive routine that helps residents feel comfortable and respected. In one especially meaningful note, a family member expresses deep gratitude for the staff's efforts in caring for a husband, describing the entire team as friendly and thorough, and noting that comfort and dignity are central to the care philosophy. There are also references to successful rehabilitative progress, such as a patient regaining mobility through therapy and a home environment that supports a calm, restful night for family members.

The sense of a family atmosphere is underscored by praise for the way the front office and caregiving teams interact with families. Several reviews highlight how staff keep family members informed and involved, and how the facility strives to make visits pleasant and reassuring. The remarks frequently point to frontline kindness - how staff remember residents' preferences, advocate for their needs, and foster a welcoming, almost celebratory mood during visits. These sentiments are reinforced by multiple mentions of specific staff members who go above and beyond, maintaining a standard of service that many describe as "heartfelt" and consistently customer-service oriented.

Despite the predominantly positive reviews, there is also a critical voice that offers a cautionary perspective. One detailed account describes a period of significant concern, including communication gaps around medical appointments, delays in addressing urgent needs, and distressing incidents related to care and safety. The reviewer recalls a troubling sequence - being late for a surgery due to delays, alarms and smoke odors during transport, and a perception that staff did not respond promptly to cries for help. They also recount allegations of unkind treatment, including a nurse reportedly making insulting remarks, and a sense that billing and account statements were mishandled. The reviewer portrays a steep contrast to the other experiences, leading to a decision to move the loved one to another facility. In the aftermath, the facility reportedly initiated steps to address the issues, with a new director engaging directly and pledging to conduct a thorough audit of the account, and work toward clarifying billing concerns. This account acknowledges that, while the facility is capable of warmth and competence, there have been serious lapses that require attention and accountability.

Taken together, the collective voice about Terrell Healthcare Center is a tapestry of warmth, gratitude, and trust in the care team, punctuated by a few voices calling out serious procedural and communication problems. The most common threads tell of a place that many families feel proud to recommend: a friendly, professional staff; attentive caregivers who know the residents well; strong therapy programs; clean, comfortable living spaces; and an overarching sense of community and family. Yet at least one experience underscores the importance of safety, responsiveness, and transparent billing, and it serves as a reminder that even well-regarded facilities must continuously strive to uphold those standards for every resident and every family member.

If you're considering Terrell Healthcare Center for a loved one, these reviews suggest you'll encounter a largely supportive, family-friendly environment with dedicated professionals who care deeply about residents' comfort and dignity. It's also prudent to be mindful of the reports about communication and billing processes, and to engage proactively with admissions, nursing leadership, and administration to ensure expectations are aligned and concerns are addressed promptly. Overall, the facility appears to offer a compelling combination of compassionate care, personal attention, and a warm community, with ongoing opportunities to strengthen areas where some families have experienced challenges.

This part of Terrell, Texas offers a variety of amenities and services that may appeal to seniors looking for a peaceful and convenient place to live. With several places of worship nearby, including Greater McIntyre Chapel and Warren Chapel United Methodist Church, residents have easy access to spiritual support and community involvement. In terms of dining options, there are various restaurants such as Hot Rodz Diner and El Nogalito Restaurant within close proximity. For medical needs, Renaissance Hospital Terrell and Regional Health Clinic are easily accessible. Additionally, pharmacies like CVS Pharmacy and Walgreens are located nearby for prescription medication needs. Overall, this area provides a comfortable environment with opportunities for social engagement, healthcare support, and convenient amenities for senior living.

Places of Worship

• Greater McIntyre Chapel (0.5 miles)
• Kindgdom Hall Of Jehovah's Witnesses (0.6 miles)
• Warren Chapel United Methodist Church (0.9 miles)
• Pleasant Hill Baptist Church (1.3 miles)
• Mt Hebron Baptist Church (1.4 miles)
• First United Methodist Church (1.5 miles)
• Centro De Amistad Tristiana (1.7 miles)

Restaurants

• Hot Rodz Diner (0.7 miles)
• Sonic Drive-In (1.1 miles)
• Sonic Drive-In (1.3 miles)
• Taco Bell (1.3 miles)
• El Nogalito Restaurant (1.3 miles)
• Rio Lerma (1.3 miles)
• IHOP (1.4 miles)

Hospitals

• Renaissance Hospital Terrell (0.8 miles)
• Terrell State Hospital (2.1 miles)
• Texas Health Presbyterian Hospital Kaufman (8.9 miles)

Physicians

• Regional Health Clinic (0.8 miles)
• Chaim Banjo MD (1.3 miles)
• Terrell Urgent Care (1.4 miles)
• Heartplace (1.5 miles)
• Family Medical Center (1.5 miles)
• ABA Medical Clinic (1.6 miles)
• Regional Orthopedic Center (1.7 miles)

Transportation

• Enterprise Rent-A-Car (1.2 miles)
• U-Haul Neighborhood Dealer (8.3 miles)

Cafes

• Shipley DO-Nut Shop (1.3 miles)
• Starbucks (2 miles)
• Daylight Donuts (9 miles)
• Starbucks (9.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Medication Station (8.9 miles)
• CVS Pharmacy (9.1 miles)
• Walgreens (9.5 miles)
• CVS Pharmacy (9.6 miles)
• Kroger Pharmacy (9.6 miles)
• Brookshire Food & Pharmacy (10.4 miles)

Parks

• Kaufman City Park (8.3 miles)

Theaters

• AMC CLASSIC Forney 12 (9.4 miles)