E & E Quality Living Inc in Terrell, TX

Pros

• The environment is great, with friendly and welcoming staff and residents.
• The team is great and welcoming, making the facility feel like home.
• The food is excellent and aides are highly regarded.
• The facility is professional, with good food and quality care.
• Therapy services are good and rooms are kept clean.
• The staff are friendly, caring, and go above and beyond to care for residents.
• Admissions staff like Yvonne are kind and helpful.
• Residents receive daily nursing checks and therapy, helping them stay well.
• The facility has a loyal, long-tenured staff and a family-oriented atmosphere.
• The staff are described as earth angels, showing love and compassion.

Cons

• A reviewer calls Terrell Healthcare Center a horrible place - "All the way around."
• A reviewer says it's one of the worst nursing homes in Texas and warns others not to place loved ones there.
• A reviewer accuses Robin of being the ringleader of favoritism and the worst ADON they have ever met.
• A reviewer describes neglect, noting residents go days without baths and the building smells of urine.
• A reviewer claims a nurse refused medical care for a stroke and left the patient unattended for hours.
• A reviewer reports alarming billing issues, saying they were told they owed thousands with no prior notice.
• A reviewer states the administrator is rude and unprofessional, even hanging up on them.

Review

This community is best suited for families seeking a warm, home-like atmosphere where residents are treated as neighbors and care is delivered with genuine kindness. It works best for seniors who value personal connections, a strong sense of community, and reliable rehab and daily living support in a smaller, more intimate setting. The combination of attentive staff, a family-oriented culture, and solid therapy programs makes it a natural fit for residents who thrive on routine, personal attention, and meals that feel like home. Those with complex medical needs requiring highly specialized services or frequent transitions between departments may find themselves better served by a larger facility with broader on-site medical capacity. In such cases, alternatives that emphasize multi-specialty oversight and higher nursing-to-resident ratios deserve consideration.

The strongest positives revolve around people and atmosphere. Across dozens of reviews, the staff emerge as the facility's core strength: welcoming, caring, and consistently professional in their interactions with residents and families. Families repeatedly praise the caring nurses, aides, and administrators who make residents feel seen, heard, and respected. The environment is described as friendly, clean, and safe, with residents forming meaningful relationships and a palpable sense of belonging. Therapy services earn frequent praise for promoting real progress, and the kitchen earns acclaim for high-quality meals. The admissions process is noted as straightforward, and several families highlight dedicated staff members who go above and beyond to coordinate care and stay engaged with loved ones. In other words, the care experience often feels personal, attentive, and dependable.

Nevertheless, the reviews do contain meaningful caveats that demand attention. A minority perspective points to serious lapses in communication, responsiveness, and administrative handling - issues that can escalate quickly when a family member is anxious about care or billing. A handful of families report delays in getting urgent issues addressed, inconsistent contact from the facility, and disputes over billing or records, sometimes accompanied by tense exchanges with administration. A few posts allege neglectful practices, missed baths, or inadequate pain management, and one reviewer framed care quality in a stark, negative light. Taken together, these negative experiences are not the majority, but they are real and consistently cited by those families who felt let down at critical moments.

Those strong positives can offset the main drawbacks when the facility's strengths are front-of-mind. The consistent thread is a staff culture that prioritizes residents and treats families with respect, a leadership team that has demonstrated responsiveness to concerns, and a clear commitment to a nurturing, homelike setting. Where concerns arise, they are most often framed around administrative communication and billing rather than the day-to-day care itself. The facility's reputation for clean facilities, reliable therapy, and attentive nursing care suggests that, with proactive, transparent dialogue and early issue escalation, most families can navigate the more challenging administrative authenticities and still feel confident about their loved one's safety and well-being.

For families deciding where to place a loved one, the practical path is clear. If rehab goals, daily living support, and a high-touch, family-first culture are the priorities, Terrell Healthcare Center offers a compelling match. Prospective residents should request a candid meeting with the DON, the ADON, and the admissions coordinator to review a personalized care plan, medication management procedures, and a clear billing workflow. Ask for recent references from families with similar needs, and insist on transparent communications protocols - how updates are delivered, who the primary point of contact is, and how emergencies are escalated. If the focus is on highly specialized medical oversight, complex wound care, or consistent, rapid response to every medical trigger, evaluating alternative options with broader medical staffing may prove prudent.

In sum, this community stands out for its heart: a genuinely welcoming environment, strong therapy potential, and the sense of a close-knit, family-led home. It is a sound choice for families who want visible warmth, steady day-to-day care, and meals that feel like home, delivered within a facility that values residents and their loved ones. The caveats are real but manageable with proactive engagement: expect open conversations about care plans and billing, verify consistency of communications, and scrutinize any red flags early. For families comfortable with a hands-on, person-centered approach and prepared to address administrative bumps head-on, Terrell Healthcare Center represents a practical, dependable option worth pursuing.

This part of Terrell, Texas offers a variety of amenities and services that may appeal to seniors looking for a peaceful and convenient place to live. With several places of worship nearby, including Greater McIntyre Chapel and Warren Chapel United Methodist Church, residents have easy access to spiritual support and community involvement. In terms of dining options, there are various restaurants such as Hot Rodz Diner and El Nogalito Restaurant within close proximity. For medical needs, Renaissance Hospital Terrell and Regional Health Clinic are easily accessible. Additionally, pharmacies like CVS Pharmacy and Walgreens are located nearby for prescription medication needs. Overall, this area provides a comfortable environment with opportunities for social engagement, healthcare support, and convenient amenities for senior living.

Places of Worship

• Greater McIntyre Chapel (0.5 miles)
• Kindgdom Hall Of Jehovah's Witnesses (0.6 miles)
• Warren Chapel United Methodist Church (0.9 miles)
• Pleasant Hill Baptist Church (1.3 miles)
• Mt Hebron Baptist Church (1.4 miles)
• First United Methodist Church (1.5 miles)
• Centro De Amistad Tristiana (1.7 miles)

Restaurants

• Hot Rodz Diner (0.7 miles)
• Sonic Drive-In (1.1 miles)
• Sonic Drive-In (1.3 miles)
• Taco Bell (1.3 miles)
• El Nogalito Restaurant (1.3 miles)
• Rio Lerma (1.3 miles)
• IHOP (1.4 miles)

Hospitals

• Renaissance Hospital Terrell (0.8 miles)
• Terrell State Hospital (2.1 miles)
• Texas Health Presbyterian Hospital Kaufman (8.9 miles)

Physicians

• Regional Health Clinic (0.8 miles)
• Chaim Banjo MD (1.3 miles)
• Terrell Urgent Care (1.4 miles)
• Heartplace (1.5 miles)
• Family Medical Center (1.5 miles)
• ABA Medical Clinic (1.6 miles)
• Regional Orthopedic Center (1.7 miles)

Transportation

• Enterprise Rent-A-Car (1.2 miles)
• U-Haul Neighborhood Dealer (8.3 miles)

Cafes

• Shipley DO-Nut Shop (1.3 miles)
• Starbucks (2 miles)
• Daylight Donuts (9 miles)
• Starbucks (9.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Medication Station (8.9 miles)
• CVS Pharmacy (9.1 miles)
• Walgreens (9.5 miles)
• CVS Pharmacy (9.6 miles)
• Kroger Pharmacy (9.6 miles)
• Brookshire Food & Pharmacy (10.4 miles)

Parks

• Kaufman City Park (8.3 miles)

Theaters

• AMC CLASSIC Forney 12 (9.4 miles)