Broadmoor Medical Lodge

Pros

• The nursing staff at Broadmoor provided excellent care and were attentive to the needs of the patients.
• The facility was described as clean, well-maintained, and welcoming, with friendly front desk staff.
• Patients appreciated the quality and variety of food, praising specific meals like chicken and rice.
• The rehab staff were noted for being accommodating and compassionate, treating residents like family.
• Many reviewers expressed gratitude for the responsiveness of the staff when issues arose or assistance was required.
• Positive social activities, such as karaoke sessions, contributed to an enjoyable atmosphere for residents.
• Multiple families had successful experiences with their loved ones' rehabilitation, highlighting timely and compassionate care throughout their stays.

Cons

• The facility did not provide great care for one patient's mother, with nurses failing to respond to call lights and neglecting essential medical procedures.
• A patient experienced numerous oversights, including being left alone in the bathroom despite being a fall risk, leading to serious injuries.
• There were complaints about inadequate responses from the staff when issues arose, suggesting they might be understaffed or untrained.
• One reviewer mentioned that their loved one lost approximately 40 pounds due to poor food quality during their stay.
• Another reviewer noted that while the facility looked nice, the actual care provided by staff was lacking and seemed uninterested in patients' well-being.
• There were incidents of incorrect medication administration which resulted in severe reactions and overlooked medications for extended periods.
• A specific staff member at the front desk was described as unfriendly and unhelpful, creating a negative impression for visitors.
• Some residents reported that activities listed on the schedule were not actually conducted, indicating a lack of engagement opportunities for patients.
• One family decided it was best to take their loved one home after experiencing multiple red flags regarding care at Broadmoor Medical Lodge.

Review

Broadmoor Medical Lodge has garnered a diverse array of reviews from families and patients, reflecting a spectrum of experiences ranging from exceptional care to deeply concerning oversight. Many families commend the facility for its cleanliness, well-maintained environment, and the friendly demeanor of the staff. Several reviewers noted that their loved ones received excellent care during rehabilitation stays, specifically mentioning attentive nursing staff who routinely communicated with family members and promptly addressed any concerns raised. The experience described by one family member highlighted the outstanding support provided by staff members like Angela, Stephanie, Mae, Maurie (sp?), and Steve. They felt at ease knowing that their father was in good hands due to the consistent efforts of the team.

In particular, positive experiences often emphasized how patient care needs were met with diligence. One reviewer praised Broadmoor as a significant improvement over another rehabilitation facility where their father had previously stayed. The effort taken by nursing staff to ensure comfort—such as immediately changing an uncomfortable mattress—further showcased the responsive nature of the team. Dining experiences also received accolades; patients appreciated not only the quality of food offered but also how accommodating the chef was in fulfilling specific dietary requests to enhance patient satisfaction during meals.

However, contrasting these uplifting accounts are alarming reports from other families that depict serious lapses in patient care. One distressing review detailed a situation where adequate attention was not given to a newly admitted patient coming from intensive hospital care. This account raised grave concerns about neglectful practices; it described incidents where call lights went unanswered for prolonged periods and vital medications were not administered on time. Such oversights led to fears for patients' safety and well-being, prompting some families to take their loved ones out of Broadmoor in search of better alternatives.

The inconsistency in service quality at Broadmoor is evident; while some reported prompt responses from caring staff members who made connections with residents through activities or conversations, others noted severe understaffing issues leading to negligence. There were indications that certain caregivers lacked sufficient training or motivation to provide comprehensive care—a critical aspect for those needing rehabilitation or long-term assistance.

Reviews also highlighted both highs and lows regarding environmental aspects such as activities available for residents. Some enjoyed fun events like karaoke nights while feeling uplifted by communal interactions—indicative of ongoing efforts towards enriching patient lives outside of rigorous medical routines. Conversely, complaints arose about promised recreational activities that were not executed effectively or consistently enough.

Aspects regarding interactions with administrative staff received mixed feedback too; while many found front desk personnel pleasant and supportive upon arrival, there were reports touching on unwelcoming behavior from certain individuals who seemed disengaged or unhelpful when approached by visitors seeking assistance. Therefore, while numerous families expressed gratitude for compassionate clinical teams committed to facilitating healing and recovery experienced at Broadmoor Medical Lodge—a stark contrast surfaces among reviews underscoring doubts related primarily to quality assurance protocols employed within this organization’s operational framework.

Ultimately, Broadmoor Medical Lodge illustrates a complex landscape navigating healthcare service delivery—evident in its ability to foster positive rehabilitative environments alongside challenging truths surrounding systemic flaws impacting overall efficacy in patient support mechanisms implemented across various departments within its facilities.

Physicians

• Texas Back Institute (0.5 miles)
• Texas Oncology-Rockwall (0.5 miles)
• Stephanie Hennigan MD (0.6 miles)
• Open Imaging of Rockwall (0.7 miles)
• Benchmark Family Rockwall (0.8 miles)
• Rockwall Family Medicine (1.6 miles)
• Rockwall Surgery Center (1.7 miles)

Hospitals

• Texas Health Presbyterian Hospital Rockwall (0.5 miles)

Places of Worship

• First Christian Church (0.7 miles)
• Lake Pointe Church (1.3 miles)
• First United Methodist Church (2.5 miles)
• Lakeshore Church (2.6 miles)
• Crossroads Church (5.5 miles)
• Casa View Baptist Church (7.4 miles)

Restaurants

• Sonic Drive-In (0.9 miles)
• Jersey Mike's (0.9 miles)
• Chick-Fil-A (1.2 miles)
• Taco Bell (1.2 miles)
• Jason's Deli (1.4 miles)
• Cracker Barrel Old Country Store (1.4 miles)
• Rodeo Goat (1.5 miles)

Cafes

• Eggsquisite Cafe (1 miles)
• Panera Bread (1.3 miles)
• Starbucks (4.4 miles)
• Starbucks (4.8 miles)
• Rollin’ Beans Coffee Co. (6.2 miles)
• Starbucks (7 miles)
• Starbucks (9.3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.6 miles)
• BG Chemical (2.7 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)

Theaters

• Cinemark (1.4 miles)
• AMC CLASSIC Forney 12 (9.1 miles)

Parks

• Squabble Creek Trail (4.8 miles)
• Travis Ranch Park (5.6 miles)
• Wylie Community Park (9.4 miles)