Broadmoor Medical Lodge in Rockwall, TX
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5242 Medical Drive, Rockwall, TX 75032
For more information about senior living options: (844) 490-3973
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Broadmoor is described as a beautiful, clean, and welcoming facility. The staff are caring, attentive, and professional, making residents feel safe and well cared for. Rachel, the admissions director, is praised for going above and beyond for families. The therapy team is outstanding and helps residents regain independence quickly. The environment feels like a family-friendly home away from home. The front desk and administration are friendly, helpful, and keep families informed. The meals and dining experience are highly appreciated by residents. Broadmoor's leadership is committed to quality patient care and continuous improvement.
The staff routinely ignored call buttons and left residents sitting in chairs or in soiled diapers for hours. Residents suffered dehydration, malnutrition, and bedsores due to neglect. The facility was described as dirty and poorly maintained, with cleanliness and upkeep not adequately addressed. Medications were not administered on time, given incorrectly, or not provided at all. The administration and some staff were accused of being uncaring or profit-driven, with chronic understaffing. Families reported a persistent lack of communication and failure to provide timely updates about loved ones' care. Residents were left unattended during emergencies or falls, resulting in injuries. There were claims of serious harm or death due to neglect. Some reviews alleged up-front payments with no refunds after a loved one's death.Broadmoor Medical Lodge in Rockwall is best suited for families seeking skilled nursing with a strong emphasis on rehabilitation and a warm, home-like atmosphere. The clearest case for this community rests with short?term rehab timelines: patients recovering from surgery, cancer treatment, strokes, or other major events where active physical and occupational therapy can restore independence, preferably with family involvement and regular updates. The campus repeatedly earns praise for cleanliness, inviting common areas, personal touches from admissions staff, and a rehabilitation culture where therapists and nurses are consistently described as attentive and capable. Long-term care can work here too, but only when staffing levels, oversight, and ongoing communication stay steady enough to sustain a true, dependable caregiving rhythm.
Those who should seriously consider alternatives are families prioritizing unimpeachable consistency and flawless reliability in every shift. Several reviews flag gaps in med management, meal service, hydration, and timely response to call bells, with some accounts describing dangerous delays or neglect. Financial practices also surface as a concern in a minority of posts, including fears about upfront payments and refunds. For residents with fragile health, complex medication needs, or a requirement for around?the?clock supervision, these inconsistencies may translate into real risk. In such cases, other facilities with steadier staffing patterns or more transparent escalation processes may be safer choices, or home-based care should be explored.
On balance, the community's strongest pros - high?quality rehabilitation, a genuinely caring staff, and a facility that feels clean and welcoming - can offset many of the notable cons when operations run smoothly. The therapy department is repeatedly lauded for its expertise and patient?centered approach, with residents regaining mobility and confidence under steady guidance. Families frequently credit nurses, aides, and therapists who go above and beyond in moments of need, and they emphasize that administration and front?line teams have made meaningful efforts to resolve issues. The physical environment - brand?new in places, tastefully maintained, and designed to be less clinical than a typical hospital setting - supports a sense of dignity and progress during a stressful period. When these strengths align with reliable staffing and responsive leadership, Broadmoor stands out as a practical, capable rehab hub.
Yet the risk side cannot be ignored. A substantial number of reviews describe profound care failures: bags left unchecked, medications mismanaged or delayed, nourishment insufficient or inconsistent, and call lights ignored for extended periods. Several accounts suggest that leadership and staffing variability - sometimes tied to changes in administration or corporate ownership - directly impact daily practice. The most troubling narratives involve dehydration, weight loss, and even serious medical harm, underscoring that Broadmoor is not immune to breakdowns in care. The variance is real: some families report transformative, compassionate care, while others describe a lack of basic attentiveness and accountability. Prospective residents should regard these reports as a warning to probe current operations with granular questions and, ideally, to verify recent performance trends before committing.
From a practical standpoint, engaging proactively with Broadmoor is essential. Potential residents should insist on meeting the current administrator and therapy leadership, request a detailed, written care plan with explicit med administration protocols, and set explicit expectations for timely responses to call bells. Regular family conferences, transparent treatment notes, and a defined escalation path for any concerns should be part of the agreement. Visits matter: frequent, unannounced checks on hydration, nutrition, and personal care can help ensure that the positive caregiving momentum stays intact. Positive touches - like personable front desk staff, dependable social workers, and consistent involvement of therapists - can make the difference between a good stay and a troubling one, and several families already illustrate how these elements create a genuine sense of community.
In the end, Broadmoor Medical Lodge offers a legitimate, compelling option for rehab-focused care in Rockwall, backed by evident compassion and clinical competence when operations run well. For families willing to actively supervise care, demand accountability, and remain engaged in daily decisions, the facility can deliver meaningful recovery, dignity, and even relief during difficult transitions. For those unable or unwilling to maintain that level of oversight, or for residents with high?risk needs that demand unwavering consistency, exploring other facilities with stronger staffing assurances or pursuing robust home?based alternatives may prove wiser. The right pick hinges on current staffing stability, proactive leadership, and a clear plan to maintain steady, attentive care across all shifts.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Broadmoor Medical Lodge in Rockwall, TX is an assisted living community designed to provide comfort and convenience to its residents. With a range of amenities and care services, this community ensures that seniors have everything they need for a fulfilling and comfortable lifestyle.
The amenities offered at Broadmoor Medical Lodge are geared towards promoting relaxation and socialization. Residents can enjoy the convenience of having an on-site beauty salon, cable or satellite TV, a fully furnished living space, and access to a gaming room and small library. The community also provides several spaces for outdoor activities, including a garden and outdoor seating areas. For those who prefer to stay connected online, Wi-Fi/high-speed internet is available throughout the facility.
Care services at Broadmoor Medical Lodge are comprehensive and provided by trained staff members. A 24-hour call system ensures that assistance is always just a phone call away, while round-the-clock supervision provides peace of mind for both residents and their families. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management is also provided to ensure that seniors receive their required medications on time.
Dining at Broadmoor Medical Lodge caters to individual needs with special dietary restrictions taken into consideration. Residents can expect restaurant-style dining experiences where meals are prepared and served by the staff. Additionally, meal preparation services ensure that seniors receive nutritious meals that meet their specific dietary requirements.
To keep residents engaged and active, Broadmoor Medical Lodge offers a variety of activities tailored to their interests. Concierge services are available to help plan day trips for residents who wish to explore local attractions or run errands nearby. Fitness programs promote physical health, while resident-run activities encourage social interaction among peers. Scheduled daily activities provide structure and variety for residents looking for entertainment within the community.
Broadmoor Medical Lodge also boasts convenient proximity to various amenities outside the community itself. With several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, residents have easy access to additional services and entertainment options.
Overall, Broadmoor Medical Lodge in Rockwall, TX offers a welcoming and supportive environment for seniors seeking assisted living. With its comprehensive amenities, care services, and convenient location, this community ensures that residents can enjoy a fulfilling lifestyle while receiving the assistance they need.
Broadmoor Medical Lodge is located at 5242 Medical Drive, Rockwall, TX 75032 in Rockwall County, Texas
Broadmoor Medical Lodge on seniors.fyi includes 4 photos including images showing interior, landscaping, garden, architecture, pathway, dining, lighting, fireplace, and more.
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