Windsor Rehabilitation And Health Care Center

Pros

• The admission staff at Windsor Rehabilitation & Health Care Center were very helpful and welcoming.
• The facility recently underwent a makeover, which residents appreciated for its updated look.
• Windsor provided regular updates to the family about their grandmother's health and treatments, offering peace of mind.
• The staff at Windsor seemed friendly and created a positive environment for the residents.
• Family members enjoyed visiting and sharing meals with their grandmother, feeling accommodated by the staff.
• Overall, some families were pleased with the cleanliness of the facility and praised the care provided to their loved ones.

Cons

• The staff at the facility was grossly under-staffed, leading to inadequate care for residents.
• The Director of Nurses was described as incompetent and unprofessional, contributing to a toxic environment.
• Residents suffered due to improper medication management and neglectful care practices.
• A family reported that their loved one was neglected, with sheets not changed for days and proper meals not provided.
• There were frequent incidents of falls and injuries due to staff ignoring calls for help.
• Many reviewers noted a lack of professionalism among the staff, with high turnover rates indicating systemic issues within the facility.
• Families expressed outrage over the facility's lack of responsiveness and concern for residents’ well-being.

Review

Windsor Rehabilitation & Health Care Center has garnered a mix of reviews that paint a complex picture of its operations and the quality of care provided to residents. While some families expressed positive experiences, others reported significant concerns regarding staff performance and safety, leading to tragic outcomes. The stark contrast in these testimonials highlights the need for a thorough evaluation by prospective residents and their relatives.

One harrowing account details the experience of a son who found his father unresponsive after less than 24 hours in the facility. Alarmed by his father's lack of oxygen and pallor, he ran down the hall calling for help, only to be met with indifference from several nursing staff members, including the Assistant Director of Nursing (ADON). It was only the therapy department that responded to his desperate calls. Tragically, despite their intervention, the father’s situation deteriorated further, ultimately resulting in his passing. This profound loss underscored the reviewer’s sentiment that Windsor is not an appropriate choice for loved ones needing critical care.

In contrast, another family shared their relatively positive experience regarding their mother-in-law's time at Windsor. They noted that while residents required assistance for day-to-day activities like using the restroom—an expected norm in rehabilitation facilities—the staff connected through Facetime calls provided reassurance during visitation restrictions due to bad weather. They described Windsor as “good people” who cared for their loved one adequately during her stay.

However, other reviews echoed discontent regarding staffing levels and patient safety within Windsor. One individual relayed the deep frustration they encountered when their mother experienced repeated falls culminating in a fractured hip shortly after admission. Complaints about management's treatment of Certified Nursing Assistants (CNAs) and claims about high turnover rates were alarming red flags indicating systemic issues within facility management.

Several commenters criticized leadership personnel as both incompetent and unprofessional; one review called out the Director of Nurses specifically for appearing unkempt and being unfriendly toward families and staff alike. Such observations suggested a troubling environment where administrative shortcomings directly impacted patient care quality. One review even raised disturbing behavior regarding an administrator’s inappropriate actions during conversations with family members—a claim no facility should ignore.

Despite these glaring issues highlighted by some reviewers, there were also accounts praising Windsor's cleanliness and overall updated appearance following recent renovations. Some families noted effective communication between staff and families about resident health matters; they felt reassured knowing updates were consistently provided without prompting. There seemed to be mixed experiences among residents concerning social connections formed with roommates as well—some pairs enjoyed companionship while others may have suffered due to inadequate supervision or mismatched needs.

Overall, potential patients and their families must sift through these conflicting narratives carefully when considering Windsor Rehabilitation & Health Care Center as an option for long-term care or rehabilitation services. The reports underscore not just variations in personal experiences but also point toward broader institutional failures that risk compromising resident safety and wellbeing if left unaddressed. It is crucial to weigh all factors—staffing levels, cleanliness, management practices—and consider firsthand accounts before making such a critical healthcare decision.

This area of Terrell, Texas offers a peaceful and convenient setting for senior living. With a variety of places of worship nearby, individuals can easily practice their faith within the community. The proximity to hospitals and physicians ensures easy access to medical care when needed. There are also several restaurants and cafes for dining options, as well as pharmacies for medication needs. For leisure activities, there is Kaufman City Park not too far away. Overall, this part of Terrell provides a well-rounded environment with essential amenities in close reach, making it a comfortable and welcoming place for seniors to reside.

Places of Worship

• Kindgdom Hall Of Jehovah's Witnesses (0.2 miles)
• Greater McIntyre Chapel (0.7 miles)
• Warren Chapel United Methodist Church (1.2 miles)
• Pleasant Hill Baptist Church (1.5 miles)
• Mt Hebron Baptist Church (1.7 miles)
• First United Methodist Church (1.9 miles)
• Centro De Amistad Tristiana (1.9 miles)

Hospitals

• Renaissance Hospital Terrell (0.3 miles)
• Terrell State Hospital (2.3 miles)
• Texas Health Presbyterian Hospital Kaufman (8.6 miles)

Physicians

• Regional Health Clinic (0.3 miles)
• Chaim Banjo MD (1.7 miles)
• Heartplace (1.8 miles)
• Family Medical Center (1.8 miles)
• ABA Medical Clinic (1.8 miles)
• Terrell Urgent Care (1.9 miles)
• Regional Orthopedic Center (2.1 miles)

Restaurants

• Hot Rodz Diner (0.6 miles)
• Sonic Drive-In (0.6 miles)
• IHOP (0.9 miles)
• McDonald's (1 miles)
• Rio Lerma (1.7 miles)
• Sonic Drive-In (1.7 miles)
• Taco Bell (1.7 miles)

Transportation

• Enterprise Rent-A-Car (1.3 miles)
• U-Haul Neighborhood Dealer (8.5 miles)

Cafes

• Shipley DO-Nut Shop (1.7 miles)
• Starbucks (2.3 miles)
• Daylight Donuts (8.6 miles)
• Starbucks (9.8 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Medication Station (8.6 miles)
• CVS Pharmacy (8.7 miles)
• Walgreens (9.9 miles)
• CVS Pharmacy (9.9 miles)
• Kroger Pharmacy (10 miles)
• Brookshire Food & Pharmacy (10 miles)

Parks

• Kaufman City Park (7.9 miles)

Theaters

• AMC CLASSIC Forney 12 (9.8 miles)