Windsor Rehabilitation And Health Care Center in Terrell, TX

Pros

• The staff care deeply about their patients and have made noticeable improvements.
• Windsor is inviting, feels like a home, and is highly recommended.
• The environment is welcoming and homey.
• The team is amazing and exemplifies excellence in every area.
• Windsor is a fantastic facility with an outstanding therapy team that goes above and beyond for residents.
• The facility is beautiful, well maintained, and the staff are caring.
• James and his team are exceptional.
• The staff are thoughtful and top-notch, earning trust with residents' care.
• Christina and her team are welcoming, helpful, and kind.
• Windsor Rehabilitation and Healthcare is a wonderful facility with a skilled, compassionate staff and clear communication.

Cons

• They warn that the facility failed to provide adequate care, leading to infections, dehydration, and bed sores, and would not recommend it.
• They state that the assigned nurse did not care for residents, offering excuses for neglect and abuse.
• They claim the center contributed to their aunt's death due to not turning residents regularly, resulting in stage 4 pressure wounds.
• They describe the facility as grossly understaffed, compromising safety and care.
• They recount a night nurse with 30+ patients who could not provide proper attention, leaving a patient blue from lack of oxygen.
• They report that admission or transportation for dialysis was denied without explanation, reflecting unprofessional administration.
• They accuse the administration of giving the runaround about stolen items and failing to replace them.
• They allege the director of nursing is incompetent and unprofessional, with turnover issues and inappropriate behavior.
• They say the care borders on abuse and that there is zero ownership in care, with security problems like a resident escaping.

Review

Windsor Rehabilitation And Health Care Center in Terrell is best suited for families seeking a warm, home-like rehab and long-term care environment where therapy and daily life feel integrated. This community shines for residents who respond well to structured routines, engaging activities, and a caregiving culture that emphasizes connection with both residents and their families. It is particularly appealing to those who prize a clean, inviting atmosphere, accessible therapy teams, and consistent, familial communication about progress. The model emphasizes care that is person-centered and relationship-driven, making it a strong fit for loved ones who thrive on daily interaction, meaningful therapy, and a sense of belonging within a cohesive resident community.

Those weighing Windsor should consider alternatives if the priority is iron-clad guarantees of medical oversight and airtight, incident-free operation. Some reviews raise red flags around safety and administration, including instances of missed medications, delayed responses to calls, and concerns about staffing levels that appear to affect care quality. Alarming reports about pressure injuries, hospital transfers, and even death cannot be dismissed as isolated incidents. Families with a loved one who requires constant, tightly monitored medical attention, high-risk conditions, or unwavering reliability in medication management may want to explore facilities with stronger track records for these fundamentals and less variability in day-to-day care.

On the positive side, Windsor earns high marks for its therapy-focused atmosphere and the quality of its therapy teams. The facility is repeatedly described as clean, well-maintained, and conducive to rehabilitation, with therapists and nursing staff who are generous with time, skilled in rehabilitation protocols, and adept at guiding residents through restorative activities. Families frequently note proactive communication, daily updates, and staff who remember residents' names and histories. A home-like feel, pleasant common areas, and an emphasis on meaningful programming contribute to a sense of dignity and purpose that can accelerate recovery and enhance quality of life during shorter rehab stays.

Yet the strongest caveat remains the consistency of frontline care and accountability. Several reviews portray a pattern of understaffing, uneven supervision, and administrative friction that undermines even the best intentions. Specific concerns include inadequate attention to critical tasks such as turning and repositioning, timely medication administration, and equipment management. Reports of staff turnover and occasional perceived unprofessionalism among leadership contribute to a backdrop of doubt for families whose loved ones rely on reliable staffing and clear, proactive problem-solving. Taken together, these issues are real risks that temper the otherwise compelling rehabilitative and relational strengths.

That tension - exceptional therapy and a nurturing environment versus episodic lapses in basic safety and operations - drives the decision calculus. When Windsor operates with adequate staffing and engaged nursing and therapy teams, residents tend to show meaningful progress, enjoy daily activities, and experience reassuring family communication. These elements can offset some concerns about the facility's more imperfect moments, particularly for families seeking a vibrant, community-centered setting where care feels personalized and residents are treated with warmth. However, any prospective placement must weigh the likelihood of staffing fluctuations and the presence of serious safety incidents against the desire for a comforting, activity-rich environment.

Practical guidance follows for families seriously considering Windsor. Schedule tours that include multiple shifts to observe how care is delivered at busy times; ask candid questions about nurse-to-resident ratios, turnover, and the exact process for medication administration and bed safety. Probe the admissions team about transportation coordination for medical needs, such as dialysis, and request recent follow-up on any incidents or injuries to understand how the center learns from them. Demand a detailed plan of care for a loved one's specific medical needs, including oxygen therapy or wound care, and request direct contact with the Director of Nursing or a designated ADON to discuss expectations. In short, Windsor is a compelling option for the right family - one that will commit to advocacy and ongoing oversight to ensure care consistently meets that high standard.

In the end, Windsor Rehabilitation And Health Care Center represents a strong, practical choice for families prioritizing a caring, therapy-centered environment with regular family communication and a home-like atmosphere. It is not a universal fit, however. For those whose nonnegotiables include unwavering, high-intensity medical supervision, meticulously documented care, and flawless safety records, alternative facilities with demonstrated strengths in staffing consistency and risk management may be warranted. When the care plan aligns with Windsor's strengths - proactive therapy, a people-first culture, and a welcoming, well-kept setting - the decision to move a loved one here can be a prudent, hopeful one, provided ongoing due diligence and advocacy remain part of the plan.

This area of Terrell, Texas offers a peaceful and convenient setting for senior living. With a variety of places of worship nearby, individuals can easily practice their faith within the community. The proximity to hospitals and physicians ensures easy access to medical care when needed. There are also several restaurants and cafes for dining options, as well as pharmacies for medication needs. For leisure activities, there is Kaufman City Park not too far away. Overall, this part of Terrell provides a well-rounded environment with essential amenities in close reach, making it a comfortable and welcoming place for seniors to reside.

Places of Worship

• Kindgdom Hall Of Jehovah's Witnesses (0.2 miles)
• Greater McIntyre Chapel (0.7 miles)
• Warren Chapel United Methodist Church (1.2 miles)
• Pleasant Hill Baptist Church (1.5 miles)
• Mt Hebron Baptist Church (1.7 miles)
• First United Methodist Church (1.9 miles)
• Centro De Amistad Tristiana (1.9 miles)

Hospitals

• Renaissance Hospital Terrell (0.3 miles)
• Terrell State Hospital (2.3 miles)
• Texas Health Presbyterian Hospital Kaufman (8.6 miles)

Physicians

• Regional Health Clinic (0.3 miles)
• Chaim Banjo MD (1.7 miles)
• Heartplace (1.8 miles)
• Family Medical Center (1.8 miles)
• ABA Medical Clinic (1.8 miles)
• Terrell Urgent Care (1.9 miles)
• Regional Orthopedic Center (2.1 miles)

Restaurants

• Hot Rodz Diner (0.6 miles)
• Sonic Drive-In (0.6 miles)
• IHOP (0.9 miles)
• McDonald's (1 miles)
• Rio Lerma (1.7 miles)
• Sonic Drive-In (1.7 miles)
• Taco Bell (1.7 miles)

Transportation

• Enterprise Rent-A-Car (1.3 miles)
• U-Haul Neighborhood Dealer (8.5 miles)

Cafes

• Shipley DO-Nut Shop (1.7 miles)
• Starbucks (2.3 miles)
• Daylight Donuts (8.6 miles)
• Starbucks (9.8 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• Medication Station (8.6 miles)
• CVS Pharmacy (8.7 miles)
• Walgreens (9.9 miles)
• CVS Pharmacy (9.9 miles)
• Kroger Pharmacy (10 miles)
• Brookshire Food & Pharmacy (10 miles)

Parks

• Kaufman City Park (7.9 miles)

Theaters

• AMC CLASSIC Forney 12 (9.8 miles)