2120 Highland Avenue, Knoxville, TN 37916
For more information about senior living options: (844) 490-3973
The care received by the loved one was above par. The roommate assigned to the loved one was outstanding. Mrs. Willis called a nurse for the loved one whenever help was needed. The facility kept the loved one comfortable and very clean. The staff does a wonderful job at the nursing home. People would recommend the facility to their family and friends.
The staff failed to inform the mom that her mother had died. They were extremely rude to the mom. They had the mom's contact information but never informed her for a month and a half. The staff were hateful toward the mom. Someone at the facility should be fired for failing to do their job. The facility should not be recommended.The experiences shared about this facility are clearly mixed, with one strong voice describing a painful failure in communication and compassion, and others highlighting exceptionally positive moments of care and dedication. On the negative end, a family member recalls a devastating lapse: their mother's passing was not communicated to their mom in a timely or respectful way. The reviewer describes the staff as "extremely rude" to their mom and notes that they had their mom's contact information but did not inform her for a month and a half after her own mother had died. The language is blunt and filled with disappointment, culminating in a call for accountability - "someone needs to be fired for failing to do their job." This account paints a troubling picture of how critical news and emotional support can go awry in a setting that is entrusted with vulnerable loved ones.
Against that heavy critique, another reviewer offers a contrasting and deeply positive portrait of the care their loved one received. They describe the care as "above par," praising the overall quality of treatment and, notably, the companionship and support provided by the person the reviewer identifies as a good roommate for their loved one. A crucial detail in this account is the accessibility issue: the patient could not reach the call button, yet a staff member - Mrs Willis - took the initiative to call the nurse whenever help was needed. This example of proactive, attentive care stands out as a beacon in an otherwise challenging situation, illustrating how dedicated staff can significantly improve the daily experience of someone in hospice, keeping them comfortable and clean and ensuring their needs are met promptly.
This second review also emphasizes the patient's hospice status and how that context informs the kind of care that is most valued: comfort, cleanliness, and the ability to maintain dignity during the end stages of life. The reviewer's emphasis that their mother was kept "comfortable and very clean" reinforces a sense of professional standards and compassionate bedside manner. The positive tone extends to a clear recommendation: they would "definitely recommend" the facility to others, signaling trust in the overall quality of care despite the earlier communication misstep that affected their family's experience.
A third voice in the mix is equally positive, though it comes from a somewhat indirect perspective. The reviewer notes not having personal visits or direct contact with friends or family at the facility. Instead, they formed a positive impression by visiting the nursing home's website. From that online glance, they concluded that the staff does a wonderful job and expressed a readiness to recommend the place to their own family and friends. They offer encouragement to the staff to keep up the good work, and their message closes with a straightforward compliment to the employees' efforts. This viewpoint highlights how impressions of a facility can be shaped by online representations and the perceived professionalism of the staff.
Taken together, these reviews present a complex picture of the facility. On one hand, there is a serious concern about how the organization handles difficult personal news and the way it treats family members in moments of grief and loss. The strongest admonition - calling for someone to be fired for a failure to perform duties - speaks to a critical need for accountability and improved communication with families during traumatic times. Such incidents can erode trust and leave lasting hurt, especially when the patient is in a hospice setting where emotional support from staff is as important as physical care.
On the other hand, there are clear, documented examples of outstanding care and attentiveness that can make a meaningful difference in a patient's daily life. The care described as "above par," the supportive actions of a caregiver like Mrs Willis, and the attention to comfort and hygiene all point to a dedicated team delivering compassionate service. The positive notes about cleanliness, comfort, and the willingness of staff to go the extra mile when a patient cannot access a call button demonstrate that the facility has capable, responsive caregivers who can provide high-quality end-of-life care.
These divergent experiences underscore a central truth about nursing homes: quality can vary across staff, shifts, and moments. When communication falters - especially in sensitive situations involving death and family members - fatigue or miscommunication can magnify pain. Yet when the right individuals step in with initiative and empathy, such as the staff member who alerted nurses on behalf of a patient who could not press the call button, the care environment can feel trustworthy and humane. Families weighing options for care will likely consider both the potential for exceptional bedside support and the need for robust, respectful communication as part of a holistic assessment of the facility's strengths and vulnerabilities.
For prospective families and visitors, the takeaway is nuanced. There are shining examples of dedication and quality care that can make a real difference in a patient's comfort and dignity, particularly in hospice contexts. At the same time, the experiences shared here suggest there is meaningful room for improvement in how information is conveyed to families during critical moments. A facility with both strong staff members and noticeable gaps in communication can still be a good choice, but it would be wise to seek clarity about policies for family updates, establish clear lines of communication, and inquire about how call-button accessibility and escalation procedures are managed across shifts. In the end, the balance of care, compassion, and accountability will likely determine how well the facility serves its residents and their families over time.
166 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.NHC Healthcare - Ft Sanders in Knoxville, TN is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can easily access hair and nail care services. Each resident has access to cable or satellite TV in their living space for entertainment purposes.
The community provides community-operated transportation for residents, making it convenient for them to attend appointments or participate in activities outside of the facility. A computer center is available for residents who want to stay connected with loved ones or engage in online activities.
Meals are provided in a dining room with restaurant-style dining, ensuring that residents have delicious and nutritious options prepared and served by the staff. There is also a kitchenette available if residents prefer to prepare their own meals.
The assisted living community offers various recreational facilities such as a fitness room, gaming room, garden, and small library. These spaces promote physical activity, social interaction, and relaxation.
Other amenities include move-in coordination assistance, outdoor spaces for residents to enjoy fresh air and nature, private bathrooms for each resident's convenience and privacy, telephone service to stay connected with loved ones, transportation arrangements for non-medical needs as well as doctor's appointments.
The wellness center provides 24-hour call system and supervision to ensure the safety and well-being of all residents. Trained staff members are available to assist with activities of daily living such as bathing, dressing, transfers, medication management, meal preparation based on special dietary restrictions including diabetes diet.
Residents will have access to concierge services that can help them with any requests or information they may need. Fitness programs are offered on-site for those who want to maintain an active lifestyle. Planned day trips allow residents to explore nearby areas and experience new adventures. Resident-run activities are organized regularly based on their interests.
Located in Knoxville, TN, NHC Healthcare - Ft Sanders is surrounded by cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. This provides residents with easy access to various amenities and services in the surrounding community.
NHC Healthcare - Ft Sanders is located at 2120 Highland Avenue, Knoxville, TN 37916 in Knox County, Tennessee
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