Serene Manor Medical Center is a nursing home community in Knoxville, TN.
Information last verified:
970 Wray Street, Knoxville, TN 37917
For more information about senior living options: (866) 208-4318
2.7 from 53 reviews
5 stars
15
4 stars
5
3 stars
4
2 stars
5
1 stars
24
Overall Review of Serene Manor Medical Center
caveat6 reviews mention this
Cleanliness and odors are major issues
Residents describe rooms with strong odors and unsanitary conditions.
Several reviews mention the facility being filthy, with bad smells that visitors or family members found difficult to tolerate. Multiple residents and visitors also report urine left in or around rooms for extended periods, including urine puddles and bottles sitting out. Others describe infestations, including roaches and mice, and even mold and other pest problems. A few comments also describe the physical environment as run-down, reinforcing concerns about overall cleanliness and upkeep.
caveat4 reviews mention this
Family struggles with phone access
Residents and families report short staffing and trouble reaching the facility by phone.
Reviewers frequently tie frustrations to staffing and communication, including comments that the place is short-staffed. Multiple family members say calls are not answered, making it difficult to get updates or resolve concerns. Others describe needing answers about care planning and basic logistics, such as what was happening and when belongings would be ready, but not receiving timely help. One review also notes that visitors feel they cannot get straightforward responses from staff.
caveat4 reviews mention this
Care issues include neglect and falls
Residents describe inadequate care during medical and daily-living needs.
A recurring concern in the reviews is care follow-through, including reports of residents being left in beds for long stretches and difficulties with basic supervision during care moments. Several reviews also describe falls and delays in getting emergency support afterward. Families additionally mention not being notified about significant health changes, such as weight loss, and seeing unexplained bruising. Across these stories, the common thread is that residents and families did not feel care was managed or communicated reliably.
caveat3 reviews mention this
The building’s condition concerns reviewers
Multiple reviewers say the facility looks run down or needs updating.
Some reviews focus on the physical condition of the building, describing it as older and in need of updates. Other comments say the facility looks run down inside, suggesting ongoing maintenance gaps. Taken together with the concerns about overall upkeep raised elsewhere, the building’s condition comes through as another recurring part of residents’ and visitors’ negative impressions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
79 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
McGhee-Tyson (12 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Schulz Bräu Brewing Company (0.1 miles)
A Dopo Sourdough Pizza (0.5 miles)
Sweet P’s Downtown Dive (0.7 miles)
Pretentious Beer Co. (0.8 miles)
Blackhorse Pub & Brewery (1 miles)
J.C. Holdway (1 miles)
Taco Bell (1.1 miles)
Cafes
Jacks Coffee & Plants (0.2 miles)
Wild Love Bakehouse (0.7 miles)
K Brew Coffee House (0.7 miles)
Starbucks (1.6 miles)
South Press (2.7 miles)
Starbucks (3.1 miles)
Starbucks (3.8 miles)
Places of Worship
Water Angel Ministries (0.5 miles)
Immaculate Conception Catholic Church (0.8 miles)
Meridian Baptist Church (5.3 miles)
Hospitals
Steps House (0.7 miles)
Fort Sanders Hospital (1.5 miles)
East Tennessee Children's Hospital (1.6 miles)
Steps House (2 miles)
Pharmacies
Paragon Infusion Center Knoxville (1 miles)
H Bolton (1.2 miles)
Walgreens (1.5 miles)
Mac's Pharmacy (1.9 miles)
Walgreens (3 miles)
Walgreens (3.5 miles)
CVS Pharmacy (3.5 miles)
Physicians
Convenient Care Downtown (1 miles)
Rashmi Hottigoudar, MD (1 miles)
Mercy Health Partners (1 miles)
Christenberry Clinic PC (1.2 miles)
Knoxville Pain Center (1.5 miles)
Anesthesia Medical Alliance of East Tennessee PC (1.6 miles)
Pneumonia significantly affects older adults due to weakened immune systems and atypical symptoms that complicate diagnosis, necessitating early detection and tailored treatment. Risk factors include chronic diseases and cognitive impairments, with preventive measures like vaccinations and healthy lifestyles being crucial for reducing risk.
Palliative care enhances the quality of life for seriously ill patients by providing comprehensive support at home through a multidisciplinary team, addressing various needs and prioritizing comfort over curative treatments. While it offers personalized care and involves family in decision-making, challenges like caregiver stress and logistical issues persist, with growing demand prompting advancements in technology and healthcare policies to improve access.
Palliative home care focuses on improving the quality of life for individuals with serious illnesses by providing comfort, symptom management, and emotional support in their own homes. This approach includes personalized care plans, regular assessments, and resources for family caregivers, all while prioritizing person-centered treatment that aligns with patients' goals.
Serene Manor Medical Center photos
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Building
Building and Architecture
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79 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
McGhee-Tyson (12 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Strong access to nearby dining, healthcare, parks, and cultural amenities.
Essential Knowledge on Pneumonia in Older Adults
Exploring Palliative Care in the Home: A Comprehensive Overview
Comprehensive Insights into Palliative Home Care: What It Is and What to Expect