Serene Manor Medical Center
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970 Wray Street, Knoxville, TN 37917
For more information about senior living options: (844) 490-3973
A reviewer described it as a wonderful place to live and work. The staff was described as very nice and residents were said to be well taken care of. The facility was praised as excellent, with wound care delivering impressive results. Some reviewers called it a great place. The historical building was noted as very well kept. A reviewer praised the new supervisor, Amanda Lopez, and the evident pride in her work.
The reviews describe the facility as nasty, stinky, and filthy with a strong urine odor. It is said to be short-staffed and poorly managed, resulting in neglect and substandard care. Residents are left after falls and not promptly assisted, effectively treated as if in jail. Family members are denied information about treatment plans, and belongings are mishandled or withheld. There are allegations of shady financial practices, including revoking power of attorney to block relocation. The facility is alleged to have roaches and mice, with urine puddles and dirty, sticky floors. Staff are accused of unprofessional behavior, cursing at residents, and leaving patients in soiled or naked conditions for long periods. Phone calls are reportedly never answered, and compliance with regulations is questioned. Some reviewers consider the place condemned or unfit for living, suggesting the building should be shut down.The place comes up in the comments as a chaotic paradox: some describe it as a weird, failing institution that should probably have closed, while others insist it's a decent or even thriving community for some residents and staff. Across dozens of snippets, the tone swings from furious and accusatory to cautiously positive, with a few lines of praise standing in stark contrast to a heavy load of complaints. What thread holds these varied voices together is a sense that the experience there is inconsistent, sometimes alarming, and very much dependent on who is involved and what day it is.
A large cluster of reviewers paints a troubling picture of mistreatment and mismanagement. One poignant, emblematic account recounts a cousin who was placed there by Adult Protective Services after an alleged conflict involving a long-term friend who had financial ties to the person being cared for. The writer claims there was no family consent, and that the staff allegedly fabricated stories to justify hospitalization. They say the facility claimed the patient was there for safety and dementia, while not sharing the treatment plan or even basic information about the person's care. Things escalated to the point where the patient's clothes - paid for and delivered - were kept by the facility, and the family was left in the dark about why their loved one was there. The reviewer describes restrictions on family involvement, insinuations that the staff lacked complete family information, and a pattern of noncompliance that was documented in emails they say prove the point. The sense conveyed is one of being treated as if powerless, with little transparency about the patient's condition, progress, or needs.
Other testimonies echo a sense of neglect and danger. One account specifically mentions safety lapses and a lack of basic care protocols: a cousin was kept isolated from family and friends, with the facility allegedly withholding information about her treatment and even the reason for her stay. There are personal anecdotes about restricted visiting rights - families told they would have to wait days to bring belongings or to communicate - and about items taken by the facility, such as clothing that had been delivered to the patient. The sentiment is not merely "things aren't perfect" but a strong accusation that the facility values control and paperwork over patient welfare, with several mentions of poor communication and a perceived willingness to bend or ignore rules to accommodate their own narratives.
In another vein, critics focus on the day-to-day environment and the immediacy of resident care. Multiple reviews accuse staff of short-staffing, poor hygiene, and neglectful practices. There are vivid images of roaches and mice in the rooms, a pervasive urine odor that makes breathing difficult, and floors that feel sticky beneath the feet. One person describes witnessing a resident who fell, and another who was left in bed for more than 24 hours before EMS was called. Several posts allege that staff would not facilitate basic hygiene, such as not ensuring residents could shower safely or keeping residents in dirty clothes for extended periods. A recurring complaint is that the facility does not answer phones consistently, leaving families who are trying to check on loved ones with frustration and worry.
Financial and ethical concerns also appear prominently. One reviewer claims that Serenity Manor, as they call it, revoked a power of attorney on the very day a move closer to home was being discussed - an action they describe as "shady business practices." The accusation extends beyond miscommunication to a claim that the facility pressured residents or their families to sign over assets or to mismanage property - "sign over her house to sell," as described by the commenter. The same writer frames this as a broader pattern of mismanagement and intimidation, implying that some residents - especially those without families actively present - were particularly vulnerable to exploitation. There's also a sense from several commenters that the facility has a habit of keeping residents' belongings, delaying returns after death, or otherwise mishandling personal effects, all of which adds to a broader aura of mistrust.
Yet this is not a monolithic picture of the place. A portion of the messages offer praise and glimpses of care that contrast sharply with the negative feedback. Some reviewers insist the facility is a "wonderful place to live and work," and that the staff can be very kind and attentive. A few even highlight specific departments or professionals as standout - praising wound care staff for achieving notable outcomes and describing the care as "pretty amazing" in some areas. One account mentions a new supervisor, Amanda Lopez, who appears to have made improvements and taken pride in the job. There are remarks about a nice, caring staff and a sense that, under the right leadership and with sufficient staffing, positive outcomes are possible. A few comments also acknowledge that the building, while old, is well-kept and has an air of historical charm, implying some aspects of the facility do function well.
The physical plant itself is a recurring theme, with talk of an "older building" that could use updates or even demolition in some eyes. Several reviewers describe the place as needing serious renovations, with comments about the overall condition of rooms and common areas, and some notes about ongoing maintenance issues. Still, a few readers point out the positives of an historic structure that appears to have a certain character and dignity, suggesting that improvements in management and daily operations could let the building's strengths shine through rather than reinforce the criticisms.
Taken together, the collection of impressions presents a complex, uneven landscape. For families considering placement, the stories advocate a cautious, highly proactive approach: visit unannounced, observe how staff interact with residents, request to see care plans and daily schedules, and ask to speak with multiple departments front-to-back (nursing, administration, wound care, housekeeping). The consistent thread urging vigilance - "do not let your loved ones go here," or conversely, "it can be a wonderful place for the right resident and the right staffing" - reflects a facility with real potential to care deeply for some patients while failing others in meaningful, tangible ways.
In the end, the place is captured in these reviews as a place of stark contrasts: pride in certain departments and patient successes on the one hand, and alarming reports of neglect, miscommunication, and financial controversy on the other. The narratives suggest that outcomes may hinge on factors as variable as who's on shift, which administrator is in charge, and how closely a family monitors and advocates for their loved one. For someone weighing this facility, the takeaways are clear, if unsettling: go in with eyes wide open, insist on full disclosure and transparency, and prepare to probe every facet of care and administration to determine whether this environment can truly meet the needs and protection your family expects.
79 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Serene Manor Medical Center is an exceptional assisted living community located in Knoxville, TN. With a wide range of amenities and care services, residents can experience a comfortable and fulfilling lifestyle.
The community offers numerous amenities to enhance the residents' quality of life. A beauty salon is available for pampering and self-care needs. Cable or satellite TV ensures entertainment options are always accessible. Transportation services are provided, both for community-operated transportation and non-medical transportation arrangements. Residents can stay connected with loved ones through the computer center and Wi-Fi/high-speed internet. Move-in coordination is also available to simplify the transition process.
Within Serene Manor Medical Center, residents can enjoy various communal spaces designed for relaxation and socialization. The dining room offers restaurant-style dining where delicious meals are prepared and served by the staff. For leisure activities, there are a gaming room, small library, and outdoor space such as a garden to enjoy nature. Fitness enthusiasts can engage in physical activities at the fitness room or join fitness programs organized by the community.
The assisted living community takes pride in its 24-hour call system and supervision to ensure residents' safety and well-being at all times. Assistance with daily tasks like bathing, dressing, and transfers is readily provided by compassionate staff members when needed. The management of medications is also part of their care services. Special dietary restrictions including diabetes diets are accommodated to cater to individual needs.
Moreover, Serene Manor Medical Center offers mental wellness programs that prioritize residents' emotional health in addition to their physical well-being. Concierge services are available for any additional assistance required by the residents. Planned day trips enrich their lives with new experiences while resident-run activities foster a sense of belonging within the community.
Conveniently located near various amenities, this assisted living community provides easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have ample opportunities for social engagement, entertainment, and access to necessary healthcare services.
In summary, Serene Manor Medical Center is a well-equipped assisted living community that prioritizes the comfort, care, and overall well-being of its residents.
Serene Manor Medical Center is located at 970 Wray Street, Knoxville, TN 37917 in Knox County, Tennessee
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