South High Senior Living

Pros

• The staff at South High Senior Living is described as friendly, helpful, and competent, providing excellent care to residents.
• Many residents appreciate the beautiful and clean surroundings of the facility, likening it to a five-star hotel.
• Residents enjoy a variety of fun activities and have made friendships with both staff and fellow residents.
• Families feel relieved and thankful for the smooth move-in process and the supportive environment that allows their loved ones to thrive.
• Residents express satisfaction with the food quality and availability of dining options at South High Senior Living.
• The facility offers spacious living areas that can be personalized with residents' own furniture and treasures, making it feel like home.

Cons

• The facility was initially appealing, but it became apparent that the memory care area was filthy and poorly maintained.
• Residents were often locked away from common areas, which led to feelings of betrayal and unhappiness among them.
• There were frequent complaints about the food being cold and lacking condiments, leading to dissatisfaction among residents.
• Staff appeared to be more focused on convenience than patient care, as they often sat together rather than actively attending to residents' needs.
• Communication with family members was inadequate, with decisions made without proper notification or involvement of relatives.
• There were issues with lost clothing and personal items belonging to residents during their stay.
• Residents reported feeling isolated due to minimal supervision and lack of engagement in activities.
• The overall cleanliness of the facility was inconsistent, with some areas overlooked for extended periods.
• Staffing shortages affected the quality of care provided to residents, leading to negative experiences for families.
• Some staff interactions were not positive; there were reports of untrained individuals caring for residents rather than qualified professionals.

Review

South High Senior Living has garnered a mixed bag of reviews that reflect a wide array of experiences from families and residents alike. On one hand, many have expressed profound gratitude for the staff's dedication and the overall environment of the facility. Families appreciate how the facility has facilitated smoother transitions for their loved ones during difficult times, particularly in cases of bereavement or health decline. For instance, one family noted that their mother, after mourning the loss of her husband, found joy and companionship among both residents and staff at South High. Many reviewers emphasized that the venue is clean, well-designed, and features attractive amenities like a dining area reminiscent of a five-star hotel. The activities offered were also praised for providing residents with opportunities to engage socially.

However, these positive sentiments stand in stark contrast to several critical accounts from other families who found significant flaws within the same facility. Complaints were frequently directed toward staffing issues; some described instances where staff seemed overwhelmed or not adequately attentive to individual needs. A poignant story comes from a family member who spent nearly every night with their loved one only to feel that there was insufficient supervision when they left each evening. This person recounted chilling anecdotes about cleanliness standards slipping—dirty water left stagnant in hallways for days—and distressing noises permeating through thin walls due to other residents in distress.

Food service appeared as another recurring theme in the mixed reviews; while some praise it as excellent, others lamented its quality and temperature by the time it reached residents in memory care settings. One reviewer went so far as to describe meals served cold without even basic condiments available, suggesting logistical failures within food distribution systems beyond just culinary quality itself. This points towards underlying operational challenges that could potentially affect resident satisfaction significantly.

Another aspect drawing scrutiny was the management’s response when concerns were raised by families regarding resident care and living conditions. Several accounts indicate dissatisfaction with management's communicative efforts and follow-through on promises made during tours or initial discussions about patient care plans. In certain cases, families felt dismissed or undermined when advocating for their loved ones’ wellbeing, leading them to make hasty decisions to move loved ones elsewhere—a decision met sometimes with resistance or indifference by administrative personnel.

Moreover, reports surfaced concerning lost personal belongings and clothing items belonging to residents—issues which compounded anxiety among caregivers already struggling with emotional stress related to placing loved ones into assisted living facilities in the first place. Families shared stories of clothing disappearing without explanation during stays at South High Senior Living; such occurrences erode trust between caregivers and facilities meant to provide comprehensive support.

In wrapping up this complex narrative surrounding South High Senior Living, it becomes clear that while certain aspects shine brightly—such as dedicated staff members who go above and beyond—the overall experience can differ dramatically based on individual circumstances related both to staffing levels at particular moments and operational consistency across departments like food service and housekeeping. Prospective clients would be wise to thoroughly investigate all angles before making such crucial decisions regarding eldercare placement while noting these varying perspectives intertwined throughout these reviews reveal deeper systemic challenges worth addressing by future management teams.

This area of Knoxville, Tennessee offers a variety of amenities and services for senior living. With multiple hospitals nearby such as Fort Sanders Hospital and East Tennessee Children's Hospital, residents have access to quality healthcare facilities. There are also several cafes, pharmacies, physicians' offices, restaurants, theaters, parks, and places of worship within a short distance, providing convenience and opportunities for social engagement. The proximity to World's Fair Park and Lakeshore Park allows for outdoor recreational activities. Overall, this neighborhood combines healthcare services with dining options, cultural experiences, and natural surroundings, making it a desirable location for seniors looking for a vibrant community in Knoxville.

Hospitals

• Steps House (0.8 miles)
• Fort Sanders Hospital (2.3 miles)
• East Tennessee Children's Hospital (2.3 miles)
• Steps House (3 miles)

Cafes

• South Press (0.8 miles)
• Starbucks (2.3 miles)
• Jacks Coffee & Plants (2.6 miles)
• K Brew Coffee House (3 miles)
• Wild Love Bakehouse (3.4 miles)
• Starbucks (5.5 miles)
• Starbucks (6.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• H Bolton (1.5 miles)
• Paragon Infusion Center Knoxville (1.7 miles)
• Walgreens (2.1 miles)
• Mac's Pharmacy (3.9 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.4 miles)

Physicians

• East Tennessee Heart Consultant (1.1 miles)
• Baptist Health System (1.1 miles)
• Convenient Care Downtown (1.7 miles)
• Christenberry Clinic PC (1.9 miles)
• Knoxville Pain Center (2.3 miles)
• Pediatric Ear Nose & Throat: Dr Joe Graves (2.3 miles)
• Cory T. Strobel M.D. (2.3 miles)

Restaurants

• Calhoun's on the River (1.3 miles)
• Bistro at the Bijou (1.5 miles)
• Yassin's Falafel House (1.6 miles)
• The Orange Martini (1.6 miles)
• Blackhorse Pub & Brewery (1.7 miles)
• J.C. Holdway (1.7 miles)
• Pretentious Beer Co. (1.9 miles)

Theaters

• Regal Riviera (1.7 miles)

Parks

• World's Fair Park (1.8 miles)
• Lakeshore Park (5.8 miles)
• Victor Ashe Park (5.9 miles)

Places of Worship

• Immaculate Conception Catholic Church (1.9 miles)
• Meridian Baptist Church (2.6 miles)
• Water Angel Ministries (2.7 miles)