West Hills Health And Rehab in Knoxville, TN
Save6801 Middlebrook Pike, Knoxville, TN 37919
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
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The facility looked tidy. The staff were very good to his father-in-law; he was always clean and bathed daily. His room was cleaned every day. The staff in the 100 room section were great; they treated him like family and provided excellent end-of-life care. West Hills has been a blessing for families; the staff are loved by residents. The care for his grandfather was amazing. The therapy staff and facility staff were good. Elizabeth, the case worker, was excellent in coordinating therapy and follow-up. The staff were very caring; he was treated with respect and dignity. The rooms were nice and spacious; the rehab and nursing staff were very good.
The facility has an incompetent medical staff and social worker. The place should be shut down due to neglect and mismanagement. Narcotics were stolen from a resident by staff. Residents were not bathed regularly and the rooms often smelled of mildew with sticky floors. Mold was present in the facility and the staff were described as lazy and unprofessional. Call buttons and phones were not working, leaving residents unable to call for help. The facility is severely understaffed, causing long waits and neglected patients. Personal items disappear, deliveries are lost, and requests are ignored. Residents were left sitting in urine for hours and not assisted to the bathroom. The food quality was poor and overall care was described as terrible.West Hills Health and Rehab in Knoxville is best suited for families seeking post-acute rehab where a focused therapy program can drive real mobility gains, provided the unit is properly staffed and engaged. Several families praise the rehab team for competent, compassionate work that helps patients regain function, and they note spacious rooms and a welcoming atmosphere in the therapy wing. When the rehabilitation staff show up consistently, residents report meaningful progress and a sense of being treated with dignity. That said, the overall care experience on the campus is uneven: strong rehab outcomes do not automatically translate into reliable long-term nursing care or housekeeping, and the campus' aging footprint can magnify those inconsistencies.
Those who should seriously consider alternatives include families prioritizing steady, trouble-free daily care and uncompromised safety. The reviews consistently flag understaffing and high turnover in nursing and aide roles, which translates into delayed responses to call bells, slow assistance with bathing or feeding, and unpredictable attention to basic needs. Odors, mold, and inconsistent room cleanliness appear in multiple accounts, suggesting environmental conditions that undermine comfort and infection control. For residents with significant wound care needs, complex medication regimens, or high fall risk, these gaps become more than a nuisance; they become potential safety liabilities.
The strongest redeeming factor is the rehab-focused care when it operates at full tilt. Therapists and rehab clinicians are repeatedly described as dedicated and capable, with patients noting improved strength, better balance, and a clearer pathway to discharge to an assisted living or home setting. In these moments, West Hills demonstrates what a well-led rehab program can achieve: structured therapy schedules, practical patient education, and a collaborative approach with families. However, these good outcomes depend on stable staffing and continuity - conditions not consistently present across all shifts or all units, which limits the facility's reliability for a long-term stay beyond rehab.
Condition and atmosphere on campus reveal a mixed picture. The building is older, and some reviewers view that as a drawback, while others appreciate the larger rooms and the chance to open windows or enjoy more personal space. The rehab wing is generally seen as more organized and patient-centered, with care that feels more aligned to a rehab trajectory. By contrast, the nursing side is where the most persistent concerns surface: frequent staff turnover, inconsistent cleaning, and reports of gaps in basic care. Mold and odors recur in family narratives, and the discrepancy between upbeat touring impressions and daily realities is striking enough to warrant caution.
Specific risk factors frame the decision decisively. Chronic delays in medication administration, prolonged call-light neglect, and inadequate assistance with daily hygiene recur in multiple accounts. The absence of essential safety features - such as bed alarms, rails, or reliable fall-prevention equipment - appears in several reviews, heightening the danger for fall-prone residents. The reliance on agency staff compounds these issues, with inconsistent knowledge of residents' needs and regimens. In short, the combination of understaffing and variable quality creates a fragile safety net, especially for seniors with complex medical histories, dementia, or post-surgical rehabilitation needs.
In advising families, the practical route is to confront these questions directly with admissions and tour the facility with a critical eye. Ask about actual staffing ratios by shift, the stability of nursing leadership, weekend therapy availability, and the facility's track record for infection control, wound care, and medication management. Request a separate walk-through of the rehab unit to gauge pace and coordination between therapists and nursing staff. If possible, arrange a trial period and insist on transparent care plans with daily progress updates. West Hills can deliver solid rehab outcomes for the right resident, but the pattern of safety and cleanliness concerns in the broader campus means that many families should evaluate competitive options in the Knoxville area before committing.
194 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West Hills Health And Rehab in Knoxville, TN is a skilled nursing facility that provides top-quality care services to seniors. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents.
Residents can enjoy the convenience of an on-site beauty salon, where they can receive professional hair and nail services. We provide cable or satellite TV in each room for entertainment purposes. Our community operated transportation allows residents to easily access nearby locations and run errands.
For those who want to stay connected, we have a computer center with internet access. Our dining room offers restaurant-style dining with delicious meals prepared by our experienced chefs. We also have a fitness room for residents who wish to stay active and maintain their physical health.
Each living space is fully furnished, ensuring that our residents feel at home from the moment they move in. We also have a gaming room, garden, and small library for recreational activities and relaxation.
At West Hills Health And Rehab, we prioritize the well-being of our residents by providing 24-hour call systems and supervision. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We ensure that residents with diabetes or special dietary restrictions are provided with appropriate meals. Medication management is also available to ensure each resident receives their necessary medications.
We offer various care services including a mental wellness program to support the emotional well-being of our residents. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters – offering easy access to essential services and entertainment options.
At West Hills Health And Rehab in Knoxville, TN, we strive to create a warm and comfortable environment where seniors can receive quality care while enjoying a fulfilling lifestyle surrounded by supportive staff and an array of amenities.
West Hills Health And Rehab is located at 6801 Middlebrook Pike, Knoxville, TN 37919 in Knox County, Tennessee
West Hills Health And Rehab offers a comprehensive suite of features tailored to support residents with dementia or Alzheimer's disease, fostering their independence while ensuring safety and well-being. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while meal preparation and service ensures that nutritional needs are met in a manner that is both safe and enjoyable. Medication management is crucial for maintaining health stability, reducing the risk of missed doses or medication errors. Activities of daily living assistance promotes engagement in routine tasks, enhancing resident confidence and cognitive function. Moreover, assistance with transfers provides physical support to prevent falls, which is vital for those with mobility challenges. With 24-hour supervision, staff can promptly address any needs or emergencies, creating a secure environment. Lastly, the mental wellness program engages residents in cognitive stimulation activities designed to enhance memory retention and emotional well-being, addressing the holistic needs of individuals navigating the complexities of memory care.
West Hills Health And Rehab on seniors.fyi includes 5 photos including images showing rehabilitation, physical therapy, healthcare, landscaping, exterior, brick, exercise, exercise equipment, and more.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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