West Hills Health And Rehab

Pros

• The staff at West Hills Health and Rehab is amazing and provides excellent care.
• The food at West Hills Health and Rehab is good.
• The rehab and nursing staff at West Hills is very skilled and well-suited to the patients' needs.
• The communication with staff members at West Hills Health and Rehab is excellent.
• The rooms at West Hills are spacious and have big windows, making the residents happy.
• The rehab care at West Hills is very good and the patients are treated like family.
• Shannondale has nice rooms and common areas.
• Hillcrest Healthcare West takes care of their residents well, despite high turnover among nursing staff.

Cons

• "This facility is struggling to provide proper care."
• "Personal items disappear from my friends’ room and Amazon deliveries are 'lost' or stolen."
• "The staff was condescending and downplayed interest in mother coming to their facility."
• "The staff started to get slightly aggravated at my party as time elapsed."
• "The nursing staff has a very high turnover rate."

Review

When it comes to choosing a healthcare facility for your loved ones, it's important to consider the experiences of others. One facility that has received mixed reviews is West Hills Health and Rehab. While some individuals have praised the staff and quality of care provided, others have expressed concerns about the facility.

One reviewer mentioned that personal items often went missing from their friend's room, and Amazon deliveries were frequently lost or stolen. This lack of proper care is deeply troubling and unacceptable. Another individual shared their disappointment with the care their wife received, stating that she developed stage 3 bed sores during her stay. These negative experiences serve as a warning to potential future residents and their families.

However, not all reviews paint a negative picture of West Hills Health and Rehab. Some individuals have emphasized the exceptional care provided by the staff. Despite the outdated building and less appealing interior, this facility seems to excel in providing personalized care to its residents. One reviewer highlighted the attentive nursing and rehab staff who catered well to their feeble father's needs. The spacious rooms with large windows also contributed to his overall satisfaction.

The communication between staff members and residents' families has been commendable according to another reviewer. It seems that West Hills Health and Rehab prioritizes treating residents like family members, which greatly impacts their quality of life. As one reviewer stated, they always felt respected when interacting with staff members.

Moving on to another facility, Shannondale was described as having aesthetically pleasing rooms and common areas but lacking warmth for one individual's mother. The condescending demeanor of the staff suggested disinterest in having her as a resident there. This experience emphasizes how important it is for a healthcare facility to make prospective residents feel welcomed and cared for.

In contrast, West Hills received positive feedback from another reviewer regarding the excellent care provided to their mother after a fall resulted in an extended stay at the facility for rehab purposes. With a spacious single room, the individual felt content with the level of care their mother was receiving.

Lastly, Hillcrest Healthcare West was noted as one of the older nursing homes in the Knoxville area. While they appeared to take care of their residents well, high turnover among nursing staff was evident. Many nurses were from a staffing agency, leading residents to feel hesitant about forming attachments with them.

In conclusion, when considering a healthcare facility for your loved ones, it is essential to weigh both positive and negative reviews. West Hills Health and Rehab has received mixed feedback, ranging from concerns about lost personal items and subpar care to praise for attentive staff members and personalized care. Shannondale's sterile environment and condescending staff left one individual unimpressed, while another individual spoke highly of West Hills' excellent care for their mother's rehab needs. Hillcrest Healthcare West appeared to provide adequate care despite the high turnover rate among nursing staff. As you make this important decision, consider these experiences and prioritize what matters most for your loved ones' well-being.

Physicians

• Dermatology Associates of Knoxville (0.4 miles)
• Endocrinology Consultants Of East Tennessee (0.4 miles)
• Paul L. Becker, MD (0.5 miles)
• Matthew A. Rappe, MD (0.5 miles)
• FamilyCare Specialists (0.5 miles)
• Knoxville Breast Center (0.6 miles)
• Drs. Campbell, Cunningham, Taylor & Haun (0.9 miles)

Restaurants

• McDonald's (1 miles)
• The Edge (1 miles)
• Abridged Beer Company (1.2 miles)
• Waffle House (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Walk-On's Sports Bistreaux - Knoxville Restaurant (1.3 miles)
• Aubrey's (1.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• Avanced Specialty Pharmacy (1.4 miles)
• The Compounding Pharmacy of America (1.5 miles)
• The Casual Pint (1.5 miles)
• Food City Pharmacy (1.5 miles)
• First Pharmacy Management (1.7 miles)
• CVS Pharmacy (2 miles)

Places of Worship

• Fellowship Church Knoxville (1.3 miles)
• First Cumberland Presbyterian Church (2.3 miles)
• Grace Baptist Church (4 miles)
• Cedar Springs Presbyterian Church (4 miles)

Theaters

• Regal Cinebarre West Town Mall (1.6 miles)

Cafes

• Sticky Rice Cafe (1.6 miles)
• Starbucks (1.6 miles)
• Hey Bear Cafe (3 miles)
• Starbucks (4 miles)
• Kbrew (4.3 miles)

Parks

• Lakeshore Park (2.5 miles)
• Victor Ashe Park (3.4 miles)