Atria Lakebrook Place

Pros

• The community is an amazing place with compassionate care.
• The memory care wing helped residents regain vitality through care and kindness.
• The staff have long tenures, creating a strong sense of community.
• Residents feel happy and safe because of the staff's care.
• The staff go above and beyond to provide great care.
• The community is well maintained and very clean.
• Staff make residents feel like family and are very caring.
• The staff are honest, caring, and the deciding factor for many families.
• Residents are loved like family and form personal connections with the staff.
• The staff are professional, compassionate, and consistently go the extra mile.
• The facility has a family-like atmosphere with little turnover among staff.
• Care teams respond quickly and attentively, including timely medication delivery and safety support.
• The dining and activities programs are outstanding, with excellent food and abundant options.
• The facility is well run, with experienced, skilled staff that provide peace of mind to families.

Cons

• They would give zero stars if they could.
• They reported that their grandparents did not receive proper care (no help with showering, getting dressed, or medications) despite requests, and that rent and services had skyrocketed beyond what they could afford.
• They warned others not to send loved ones to Atria, calling it worse than a jail sentence.
• They cited an overwhelming urine smell as the deciding factor against considering Atria as a future home.
• They observed residents sitting in hallways in wheelchairs in a catatonic state, which they found very concerning.
• They felt the in-person appearance did not match the online blueprint images, resulting in a 1-star rating.

Review

Atria Weston Place emerges in the collected experiences of many families as an extraordinary place where compassion and attentive care are repeatedly highlighted. Across the many comments, loved ones describe a sense of warmth and genuine concern from the staff, who are often credited with making residents feel valued and safe. The tone conveys gratitude for the daily kindness shown to both residents and their families, with several accounts recalling how the atmosphere blends professional expertise with a personal touch that feels like family.

A central thread in these testimonials is the remarkable continuity and dedication of the staff. Families repeatedly note the longevity of team members, describing an unusually low turnover that translates into familiarity, trust, and deep relationships with residents. Phrases like "the staff is the most remarkable thing," and "they treat the residents like family" recur, underscoring a culture where caregivers stay long enough to learn each resident's needs, preferences, and personalities. Specific names appear in the narrative - Breeze Lane and Amanda Hughes delivering medications on the hour, and team members such as Stefan Hassell, Jeff Pass, Dena Berchin, and Martha McCarter building rapport with a resident who clearly responds to their personalized care. Even the administrator, Josh Lowe, is cited as someone whose leadership helps shape the responsive, respectful environment that families appreciate. In many reviews, this steadfast staff presence is tied to the sense of safety and familiarity that makes Atria Weston Place feel like home.

The memory care wing, in particular, is described as life-enhancing for some residents. One family shares that their loved one has regained vitality since moving into memory care, crediting the care, kindness, and genuine interest shown by staff. The improvements are attributed not only to daily routines but to the structured program - timed meals, medication administration, and engaging activities - that helps residents feel engaged and supported. In another vivid example, a 95-year-old father-in-law appears content and well-cared-for, with his family noting how the staff respond quickly to his needs when he has medical concerns or falls, and how the care team becomes familiar friends to him. The environment is also presented as accommodating to life with a pet; for many families, the ability to keep a beloved dog with the resident is an important factor that enhances the sense of independence, companionship, and belonging.

The range of positive experiences extends to daily life and the overall atmosphere. Reviewers repeatedly praise the quality and variety of meals, the attentiveness of dining staff, and the ability to tailor meals to preferences. One family even highlights a specific dining staff member, Michael, whose work elevates the dining experience, while another note praises activities that exceed those found at comparable facilities. The building, though described by some as aging, is said to be well cared for and well maintained, with staff members like the maintenance supervisor readily addressing minor issues and keeping the environment neat and welcoming. A sense of community is palpable, with residents forming friendships through organized activities and one reviewer mentioning that the community feels like extended family to visiting relatives.

Of course, no collection of reviews would be complete without acknowledging a contrasting perspective. One reviewer expressed a strong dissatisfaction, stating they would give zero stars due to a combination of odor concerns, observed wheelchairs in hallways, and a perception that a tour did not reflect the true experience. They described the environment as less than ideal and suggested serious issues with care and the appropriateness of the setting. Another review echoed this tension, describing insufficient help with activities of daily living, showering, dressing, and medication, alongside price increases that strained the family's ability to continue paying for care. These concerns provide a necessary counterbalance, reminding prospective families that experiences can vary and that factors such as odor, cleanliness, responsiveness, and value are critical considerations when evaluating a community.

In speaking with current and prospective residents' families, a broader pattern emerges: Atria Weston Place is widely valued for its compassionate, experienced staff, the sense of "home" they cultivate, and the ways in which residents can thrive under the care of people who know them by name. The testimonials paint a picture of a place where love, respect, and attentiveness are not just occasional acts but embedded practices, evident in the routines, the careful attention to medication timing, the readiness to respond to health cues, and the way staff members become trusted figures in the daily lives of residents. For many families, this translates into peace of mind and a belief that their loved ones are in capable, caring hands.

Taken together, the reviews present a nuanced portrait of Atria Weston Place: a community that is deeply valued for its people - the staff who stay and grow alongside residents, the managers who oversee carefully orchestrated care, and the small, everyday acts of kindness that accumulate into a vibrant sense of home. While some concerns are raised and deserve thoughtful consideration by those exploring the facility, the prevailing message is one of gratitude for care that feels personal, professional, and sustained over time, with stories of residents regaining vitality, families forming bonds with staff, and the overall environment described as safe, well maintained, and richly engaged in the well-being of its residents.

This area of Knoxville, Tennessee offers a variety of amenities and services that may be appealing for seniors looking to relocate. With several physicians in close proximity, including dermatologists, endocrinologists, and family care specialists, medical care is easily accessible. Additionally, there are multiple pharmacies nearby for convenient prescription refills. Places of worship such as Fellowship Church Knoxville are within a short distance, providing spiritual support for those who value religious practice. The Regal Cinebarre West Town Mall theater offers entertainment options for movie lovers, while cafes like Sticky Rice Cafe and Starbucks provide opportunities for socializing over coffee or meals. For outdoor recreation, Lakeshore Park and Victor Ashe Park offer green spaces and walking trails for leisurely strolls. Overall, this part of Knoxville provides a balanced mix of healthcare services, dining options, entertainment venues, and natural beauty that may cater to the needs and interests of seniors considering senior living in the area.

Physicians

• Dermatology Associates of Knoxville (0.4 miles)
• Endocrinology Consultants Of East Tennessee (0.4 miles)
• Paul L. Becker, MD (0.5 miles)
• Matthew A. Rappe, MD (0.5 miles)
• FamilyCare Specialists (0.5 miles)
• Knoxville Breast Center (0.6 miles)
• Drs. Campbell, Cunningham, Taylor & Haun (0.9 miles)

Restaurants

• McDonald's (1 miles)
• The Edge (1 miles)
• Abridged Beer Company (1.2 miles)
• Waffle House (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Walk-On's Sports Bistreaux - Knoxville Restaurant (1.3 miles)
• Aubrey's (1.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• Avanced Specialty Pharmacy (1.4 miles)
• The Compounding Pharmacy of America (1.5 miles)
• The Casual Pint (1.5 miles)
• Food City Pharmacy (1.5 miles)
• First Pharmacy Management (1.7 miles)
• CVS Pharmacy (2 miles)

Places of Worship

• Fellowship Church Knoxville (1.3 miles)
• First Cumberland Presbyterian Church (2.3 miles)
• Grace Baptist Church (4 miles)
• Cedar Springs Presbyterian Church (4 miles)

Theaters

• Regal Cinebarre West Town Mall (1.6 miles)

Cafes

• Sticky Rice Cafe (1.6 miles)
• Starbucks (1.6 miles)
• Hey Bear Cafe (3 miles)
• Starbucks (4 miles)
• Kbrew (4.3 miles)

Parks

• Lakeshore Park (2.5 miles)
• Victor Ashe Park (3.4 miles)