West Hills Health & Rehab is a nursing home community in Knoxville, TN.
Information last verified:
6801 Middlebrook Pike, Knoxville, TN 37909
For more information about senior living options: (866) 208-4318
2.5 from 81 reviews
5 stars
23
4 stars
7
3 stars
3
2 stars
2
1 stars
46
Overall Review of West Hills Health & Rehab
caveat23 reviews mention this
Staff response and staffing issues
Residents and families report delayed help and understaffing on the nursing side.
A recurring complaint is that families and residents struggle to get timely assistance, including slow response to call lights and long periods left without help. Multiple reviews describe people waiting hours to be helped with pain medication, using the bathroom, or getting basic care, and several link the problem to understaffing and unsafe ratios. Even some reviews that praise individual nurses or administrators still mention reliability issues with getting help when needed.
caveat21 reviews mention this
Hygiene, cleanliness, and odor
Cleanliness problems, including odor and mold, come up repeatedly in reviews.
Many reviewers describe rooms smelling bad and report visible or persistent cleanliness issues, with several specifically mentioning mold or mildew. Families also describe residents left in urine or feces for extended stretches, along with concerns about hygiene routines like bathing and changing sheets. A few reviews say the facility looked tidy or rooms were clean, but the negative cleanliness and odor themes appear frequently enough to stand out.
caveat2 reviews mention this
Care can depend on the unit
Reviews suggest the experience may vary by unit within the same facility.
Some reviewers praise the rehab side while criticizing the nursing home side, describing one area as cleaner or better run than another. Other reviews are mixed, noting improvements in one period or by one group of staff, while still reporting significant problems elsewhere. The pattern shows up as variation by wing rather than a single uniform experience.
common4 reviews mention this
Therapy and rehab support
Some residents describe meaningful rehabilitation help and supportive therapy.
Several reviews praise rehab and therapy staff for helping residents improve after hospital stays and injuries, including support with mobility and daily functioning. A few reviewers also describe respect, compassion, and getting patients up and moving as part of recovery. While other reviews are highly critical of rehabilitation effectiveness, the positive therapy stories are clear in multiple accounts.
common3 reviews mention this
Care for dementia and hospice
Families describe compassionate support for dementia and end-of-life care.
A small cluster of reviews focuses on dementia care and end-of-life support, with families saying staff treated loved ones with respect and compassion. One reviewer describes dementia understanding and taking care of their mother for years, and another highlights hospice care as caring and respectful. These accounts are positive, but they coexist with multiple reports of inadequate day-to-day care from other reviewers.
common3 reviews mention this
Food quality is mixed
Dining reviews are split between positive meals and strong complaints.
Some residents and families describe meals as tasty, well prepared, or simply “decent,” and a few single out the people who serve meals as friendly. Other reviews complain that food is terrible or not handled well, including concerns about presentation and whether meals are provided in the right form for residents’ needs. Overall, dining quality shows up as an inconsistent part of the experience in reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Skilled Nursing Facility
Amenities
Activities on-site
Devotional services off-site
Indoor common areas
Transportation
McGhee-Tyson (9 miles away)
Care Services
Ambulatory care
Diabetic care
Dining
Meals provided
Activities
Activities on-site
Devotional activities offsite
Nearby Places of Interest
This part of Knoxville, Tennessee offers a convenient and diverse range of amenities for seniors considering the area for living. With multiple physicians and pharmacies within a short distance, residents have easy access to healthcare services. The variety of restaurants and cafes provide plenty of dining options, while nearby places of worship cater to spiritual needs. For entertainment, there is a theater close by for movie enthusiasts. Additionally, the proximity to parks such as Lakeshore Park and Victor Ashe Park allows for outdoor recreation and leisurely walks in nature. Overall, this area combines convenience with opportunities for socialization and relaxation, making it an attractive option for seniors looking for a vibrant community to call home.
Physicians
Dermatology Associates of Knoxville (0.4 miles)
Endocrinology Consultants Of East Tennessee (0.4 miles)
Paul L. Becker, MD (0.5 miles)
Matthew A. Rappe, MD (0.5 miles)
FamilyCare Specialists (0.5 miles)
Knoxville Breast Center (0.6 miles)
Drs. Campbell, Cunningham, Taylor & Haun (0.9 miles)
Hospice care at home provides specialized end-of-life support that focuses on comfort and dignity for individuals with life-limiting illnesses, offering a range of services including medical management, emotional and spiritual support, and logistical assistance tailored to the family's needs. It involves collaboration to create individualized care plans and extends to bereavement support after a loved one's passing.
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
West Hills Health & Rehab photos
×
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
McGhee-Tyson (9 miles away)
Ambulatory care
Diabetic care
Meals provided
Affordable pricing relative to local averages, plus diabetic care and off-site devotional services.
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips