Deane Hill Place

Pros

• The staff at Deane Hill Place are described as super friendly and caring, consistently exceeding expectations in their care for residents.
• Residents appreciate the nice layout of the facility, including its grounds and room sizes.
• The community is praised for its cleanliness and welcoming atmosphere, making it feel like home for residents.
• Deane Hill Place offers a variety of activities and amenities to keep residents engaged and happy.
• Families found the personalized care provided to residents to be exceptional compared to other facilities.

Cons

• The memory care director is perceived as too young and inexperienced to adequately manage the facility.
• Residents reported insufficient staffing, with shifts sometimes covered by only one person, impacting care quality.
• The food served is criticized for being unappetizing and not suitable for the older generation, with suggestions for more familiar dishes.
• There were complaints about the kitchen process, which unnecessarily took time away from resident care due to nurses having to plate meals and do dishes.
• Communication from the business office was poor, with unreturned calls and emails leading to confusion regarding billing.
• Several maintenance issues were noted during a tour of the facility, suggesting a lack of proper upkeep.
• One resident experienced staff making fun of her and being treated disrespectfully by caregivers, leading to feelings of isolation.
• Staff responses to emergency calls were criticized as inadequate and slow, resulting in residents feeling unsupported in urgent situations.
• Activity fees paid by residents were not reflected in any meaningful activities provided, leaving residents without engagement options.
• Overall dissatisfaction was expressed regarding communication issues, service quality, and employee retention within the facility.

Review

Deane Hill Place has garnered a mixed bag of reviews from families seeking care for their loved ones. While some experiences have been overwhelmingly positive, highlighting the compassionate staff and home-like atmosphere, others have raised serious concerns about professionalism, food quality, and communication within the facility.

On the positive side, many families praised the caring nature of the staff at Deane Hill Place. Reviewers noted that staff members were not only friendly but also attentive to the specific needs of residents. One family recounted how their loved one's comfort was prioritized during hospice care, with staff consistently exceeding expectations. Similarly, another reviewer described the personalized care received as exceptional compared to previous facilities. They appreciated that multiple caregivers checked in on their family member regularly, creating a supportive environment.

However, several reviews expressed dissatisfaction with the management and administrative aspects of Deane Hill Place. A common theme among these critiques centered around inadequate staffing levels during shifts, which hampered the quality of care being provided to residents. Some families reported situations where only one staff member was present to manage multiple residents' needs at a time. This led to concerns about timely assistance for residents when they required help, particularly regarding emergency alert responses and personal care tasks like bathing.

Another significant area of concern was related to food quality and dining practices. Multiple reviewers shared their discontent with meal options that did not cater to older residents’ preferences or nutritional needs—criticizing menu choices such as ham, which is high in sodium content—noting a lack of traditional favorites like meatloaf or mashed potatoes. Additionally, it was pointed out that nursing staff ended up performing kitchen duties instead of focusing on resident care because food delivery methods necessitated nurses to plate meals themselves rather than providing efficient service.

Communication issues further complicated experiences for some families at Deane Hill Place. Reviews highlighted problems with responsiveness from administrative offices regarding billing inquiries and requests for information about charges owed by residents. Confusion over payments—such as credit card mishaps—added layers of frustration for families already navigating complex caregiving decisions.

Despite these criticisms about staffing levels and administrative challenges, there were also observations made regarding activities offered within Deane Hill Place's community structure. Many found value in social engagement opportunities like luaus and barbecues designed to keep residents entertained and active. The layout of buildings allowed for ample communal spaces like courtyards and libraries conducive to social interaction; however, opinions differed on how well these activities engaged all residents.

In summation, those considering Deane Hill Place should weigh both its nurturing atmosphere complimented by kind-hearted staff against documented management shortcomings and inconsistent communication practices. While many families found success in matching their loved ones with personalized care tailored to individual needs—and discovered an ambiance that felt homely—others encountered obstacles that influenced their overall sentiment toward this memory care facility. As potential residents consider making this transition into assisted living or memory care settings like Deane Hill Place, thorough research combined with personal visits remains essential for discerning whether it aligns comprehensively with individual family expectations and requirements.

This particular area of Knoxville, Tennessee offers a convenient and diverse range of amenities for seniors looking to settle in a vibrant community. With several pharmacies, restaurants offering various cuisine options, a state-of-the-art theater, cafes for socializing, trusted physicians for healthcare needs, places of worship for spiritual nourishment, and parks for leisurely strolls or outdoor activities nearby, residents can enjoy a well-rounded lifestyle. Additionally, the proximity to Peninsula Hospital ensures access to quality healthcare services. Overall, this area provides a balanced mix of essential services and recreational opportunities perfect for senior living.

Pharmacies

• Food City Pharmacy (0.2 miles)
• Walgreens (0.5 miles)
• First Pharmacy Management (1 miles)
• The Compounding Pharmacy of America (1.5 miles)
• The Casual Pint (1.6 miles)
• Walmart Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Drake's (0.3 miles)
• Chick-Fil-A (0.4 miles)
• The Cheesecake Factory (0.4 miles)
• The Edge (0.4 miles)
• McDonald's (0.6 miles)
• Walk-On's Sports Bistreaux - Knoxville Restaurant (0.6 miles)
• Big Kahuna Wings - West Town (0.7 miles)

Theaters

• Regal Cinebarre West Town Mall (0.5 miles)

Cafes

• Starbucks (0.8 miles)
• Sticky Rice Cafe (0.8 miles)
• Kbrew (3.1 miles)
• Hey Bear Cafe (3.3 miles)
• Starbucks (3.6 miles)
• Starbucks (4.8 miles)

Physicians

• Stanton Optical (0.8 miles)
• Elizabeth Anderson, MD - Knoxville Institute of Dermatology (1.1 miles)
• Allergy Associates Pa (1.2 miles)
• Anderson, & Rahman Dermatology (1.3 miles)
• Dr Charles Huddleston, MD (1.3 miles)
• Hanger Prosthetics & Orthotics (1.5 miles)
• Allergy Asthma & Sinus Center (1.5 miles)

Places of Worship

• First Cumberland Presbyterian Church (1.3 miles)
• Fellowship Church Knoxville (1.7 miles)
• Cedar Springs Presbyterian Church (3.3 miles)

Parks

• Lakeshore Park (1.9 miles)
• Victor Ashe Park (4.7 miles)

Hospitals

• Peninsula Hospital (3.7 miles)