Home Care Assistance of Knoxville

Pros

• Senior Home Assistance helped the client 24/7 for over two years after a brain injury, with wonderful caregivers.
• The client felt cared for and respected, and was very thankful to have found the service.
• Freda Johnson pampered the client's mom during hospice, creating many wonderful days.
• Jessica was Mom's best caregiver, connected through Senior Home Assistance.
• The family used Senior Home Assistance for more than five years.

Cons

• The office was mostly unhelpful.
• They didn't even send a note or a card of condolence or thanks when Mom passed away.
• What a sorry company.
• The reviewer urged workers and potential customers to look elsewhere.

Review

Senior Home Assistance has been a steadfast presence for a family navigating the long and challenging road after a serious brain injury, offering around-the-clock support and a sense that someone was always there to help. Over a span of more than two years, the care team provided continuous attention and assistance, and the overall tone is one of gratitude for the dedication and respect shown by the caregivers. The caregiver's commitment helped the person living with the injury feel secured, cared for, and valued, which made a meaningful difference in daily life and in the emotional experience of the family during a difficult period.

Within that steady stream of care, a particular weekly arrangement stood out during a hospice phase. A caregiver named Freda Johnson arrived regularly to assist the mom, and the impressions shared are of someone who pampered and supported her with great attention. The relationship formed during those days brought comfort to the family; the time together helped reassure the siblings that their loved one was receiving thoughtful, attentive care. In recounting these moments, the account emphasizes the positivity and warmth of the care that was delivered, and how such care translated into a sense of peace for the person and for those who loved her.

There is also a longer arc described: more than five years of engagement with Senior Home Assistance. In that extended period, the most notable positive impact came from the introduction to Jessica, who became the mom's best caregiver. Jessica's presence is singled out as a high point in the caregiver lineup, someone who clearly resonated with the mom's needs and brought a consistent, dependable level of support. However, alongside this bright highlight, the account remains candid about the office side of the experience, which is described as largely unhelpful. The contrast between the personal care delivered by Jessica and the administrative experience behind the scenes creates a nuanced portrait of the company's strengths and its weaknesses.

A particularly telling moment in the story comes from the financial commitment and the expectations that accompany long-term home care. After five and a half years of service and expenditures exceeding $175,000, the family was left with a sharp sense of disappointment when a gesture of condolence was not extended after the mom passed away. The absence of a note or card during such a significant transition implies a perceived gap in the company's sense of closure and appreciation for a devoted family's loyalty. This detail underscores a sentiment that, while the care itself could be highly person-centered and compassionate, the organizational and emotional responsiveness from the company did not always align with the level of care provided at the bedside.

Ultimately, the experience is a blend of admiration and critique. The caregivers themselves - especially Jessica - were highlighted as exceptional, capable of delivering meaningful, person-centered care that made a real difference for the mom and for the family. Yet the office environment and its responsiveness were described as wanting, and the overall takeaway is that the business, as an organization, did not consistently meet the family's expectations for communication, acknowledgement, and follow-through in moments of loss. The closing sentiment is a clear warning to others: while there can be caregivers who shine and make a genuine impact, potential clients should also consider the quality of administrative support and the company's approach to expressing gratitude and support after a loved one passes.

Taken together, the narrative presents a portrait of a home care provider that can offer deeply meaningful, person-centered care through dedicated individuals like Jessica and Freda, but which may fall short in its administrative operations and in post-care gestures. For families facing similar journeys - where constant, compassionate hands are essential yet administrative clarity and empathetic responses matter just as much - the experience suggests a careful evaluation of both the caregivers' bedside presence and the office's responsiveness. The overarching message is one of cautious optimism: excellent, attentive caregiving is possible, but it must be supported by reliable, empathetic organizational practices to create a consistently strong overall experience.

This area of Knoxville, Tennessee, offers a variety of amenities and services within close proximity. With several physicians' offices nearby, including dermatology, allergy, and psychiatry practices, residents can easily access healthcare services. There are also a range of dining options from Italian cuisine to casual diners like Waffle House and McDonald's. Pharmacies are conveniently located for prescription needs, and places of worship are available for spiritual support. Parks such as Lakeshore Park provide opportunities for outdoor recreation, while theaters offer entertainment options. The presence of hospitals like East Tennessee Children's Hospital ensures quality medical care is readily accessible. Overall, this area offers a mix of convenience and leisure activities that could make it a suitable choice for senior living.

Physicians

• Elizabeth Anderson, MD - Knoxville Institute of Dermatology (0.1 miles)
• Anderson, & Rahman Dermatology (0.3 miles)
• Dr Charles Huddleston, MD (0.3 miles)
• Allergy Associates Pa (0.4 miles)
• Knoxville Psychiatric Group (0.5 miles)
• Hanger Prosthetics & Orthotics (0.5 miles)
• Choice Orthotics & Prosthetics (0.6 miles)

Restaurants

• Abridged Beer Company (0.2 miles)
• Bravo! Italian Kitchen (0.3 miles)
• Waffle House (0.5 miles)
• McDonald's (0.6 miles)
• Twin Peaks Knoxville (0.6 miles)
• Aubrey's (0.6 miles)
• The Edge (0.9 miles)

Pharmacies

• First Pharmacy Management (0.4 miles)
• The Compounding Pharmacy of America (0.5 miles)
• The Casual Pint (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Food City Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Avanced Specialty Pharmacy (2 miles)

Places of Worship

• First Cumberland Presbyterian Church (1 miles)
• Fellowship Church Knoxville (2.3 miles)
• Cedar Springs Presbyterian Church (4.3 miles)

Parks

• Lakeshore Park (1.2 miles)
• Victor Ashe Park (3.9 miles)

Theaters

• Regal Cinebarre West Town Mall (1.4 miles)

Cafes

• Starbucks (1.7 miles)
• Sticky Rice Cafe (1.7 miles)
• Hey Bear Cafe (4 miles)
• Kbrew (4 miles)
• Starbucks (4.5 miles)
• Starbucks (4.5 miles)

Hospitals

• Peninsula Hospital (4.2 miles)
• East Tennessee Children's Hospital (4.5 miles)
• Fort Sanders Hospital (4.6 miles)