Your Home Team Care, LLC in Knoxville, TN

Pros

• The company provided outstanding care.
• Kelsey did an absolute fantastic job of ensuring the family felt comfortable and that the caregivers were scheduled.
• Kelsey and Chanda were fantastic.
• Lynn was top-shelf and provided care with no worries.
• Brandy and the office staff were attentive and welcoming.
• The caregivers were compassionate, engaging, and helpful.
• The service was very flexible and understanding.
• The coordinators are great and they try their best.
• The home team care offers flexible scheduling and puts clients in control.
• They provided home care for three years with excellent office staff and extremely compassionate caregivers.
• Top-notch crew; highly recommend.

Cons

• Kelsey is rude and very unprofessional.
• The company is not recommended due to late caregivers and indifferent office staff.
• The agency is severely understaffed, leading to missed or delayed caregiver visits.
• It places a tremendous burden on families and hospital staff when staffing is insufficient.
• The office staff are the absolute worst.
• The nurses will treat you horribly, and the home team care will fire you if you speak up.
• The office screws caregivers over at every opportunity.

Review

Your Home Team Care, LLC in Knoxville, TN is best suited for families seeking deeply compassionate, highly personal in-home care that can adapt to the family’s schedule and support hospital-to-home transitions. The strongest case is made for care teams that emphasize warmth, responsiveness, and person-centered attention. When a loved one needs steady, engaging caregivers who feel like an extension of the family, this agency consistently delivers. Families report caregivers who are attentive, patient, and genuinely invested in well-being, with coordinators who facilitate continuity and smooth scheduling. For families who value a flexible, living-room-to-bedside approach and want to feel their loved one is under real, hands-on supervision, this provider stands out in Knoxville.

Those who should consider alternatives are families with a rigid requirement for flawless reliability and zero scheduling gaps, or those needing guaranteed, 24/7 coverage without interruption. Several reviews flag inconsistent staffing and late arrivals, which can place a heavy burden on family members and hospital staff during high-need periods. Office interactions vary widely in tone and effectiveness, with some references describing abrasive or unresponsive communication, and others praising coordinators and front-office teams. If a care plan hinges on consistently dependable hours, predictable coverage, and uniformly professional admin support, it may be prudent to explore other agencies with a stronger track record on staffing stability and systematized communications.

On balance, the strongest positives, compassionate caregivers, real flexibility, and a responsive coordination team, often offset a fair share of the cons. Families consistently cite caregivers who are engaging, respectful, and proactive about daily routines, medications, and safety. The ability to tailor schedules around school, work, or medical appointments is repeatedly highlighted as a core strength, with several reviews emphasizing that clients feel “in control” of their care plan. Coordinators and office staff are frequently praised for making the most of limited resources, coordinating shifts to cover needs, and stepping in to adjust plans when circumstances change. In practical terms, this means the model can deliver high-touch, personalized care that keeps a loved one at home rather than in a facility, which is often the primary goal for many families.

However, persistent drawbacks must be weighed carefully. Understaffing can lead to gaps in coverage, with repeated instances of late or missing visits that disrupt routines and increase family stress. Office communication inconsistencies and at least one negative portrayal of front-d desk interactions suggest that administrative friction can undermine a caregiver’s reliability on the ground. The mixed sentiment about staff and management, ranging from genuine, ongoing support to accusations of insensitivity or disengagement, means the stability of the relationship may hinge on local personnel, the specific coordinators assigned, and how conflicts are escalated. For a family that requires consistently predictable scheduling and a uniformly professional office experience, these risk factors could override the positives.

To make a confident decision, approach this provider with a clear, action-oriented plan. Request a named primary caregiver or a stable pairing, and insist on written schedules with backup coverage details for evenings and weekends. Ask for a structured onboarding and orientation process for new coordinators, and verify how communication will happen if a shift is missed or delayed. Seek references from similar client situations to understand how staffing has held up during peak periods, and inquire about back-up staffing models and caregiver retention strategies. Establish a trial period with defined milestones and a single point of contact who can escalate concerns quickly.

In the end, Your Home Team Care is a practical choice for Knoxville families who prize personalized attention, caregiver warmth, and flexible scheduling, and who can tolerate occasional administrative friction or staffing variability. It is less compelling for those who demand flawless, uninterrupted coverage and a uniformly polished office experience. For a household prioritizing compassionate, adaptive care and a hands-on team approach, the positives often shine bright enough to outweigh the drawbacks. For others, a careful comparison with alternatives offering stronger guarantees on staffing consistency and administrative reliability is strongly advisable.

This area of Knoxville, Tennessee is a diverse and convenient neighborhood with a variety of amenities within close proximity. There are multiple healthcare options available, including orthotics & prosthetics clinics, psychiatric and dermatology practices, as well as pharmacies and hospitals nearby. Residents can enjoy dining out at various restaurants ranging from casual eateries to upscale Italian cuisine. For those who enjoy outdoor activities, there are several parks in the vicinity for leisurely walks or picnics. In addition, there are places of worship for those seeking spiritual fulfillment. The neighborhood also offers entertainment options such as movie theaters and cafes for socializing with friends and family. Overall, this area provides a well-rounded community with easy access to essential services for seniors looking to settle in Knoxville.

Physicians

• Choice Orthotics & Prosthetics (0 miles)
• Hanger Prosthetics & Orthotics (0.1 miles)
• Knoxville Psychiatric Group (0.3 miles)
• Anderson, & Rahman Dermatology (0.4 miles)
• Dr Charles Huddleston, MD (0.4 miles)
• Allergy Associates Pa (0.4 miles)
• Elizabeth Anderson, MD - Knoxville Institute of Dermatology (0.6 miles)

Pharmacies

• The Compounding Pharmacy of America (0.4 miles)
• The Casual Pint (0.5 miles)
• First Pharmacy Management (0.6 miles)
• CVS Pharmacy (0.6 miles)
• Food City Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Avanced Specialty Pharmacy (2.2 miles)

Restaurants

• Twin Peaks Knoxville (0.4 miles)
• Bravo! Italian Kitchen (0.4 miles)
• Aubrey's (0.6 miles)
• Waffle House (0.7 miles)
• Abridged Beer Company (0.8 miles)
• Farmacy (1.1 miles)
• Chick-Fil-A (1.2 miles)

Parks

• Lakeshore Park (0.7 miles)
• Victor Ashe Park (3.9 miles)
• World's Fair Park (4.9 miles)

Places of Worship

• First Cumberland Presbyterian Church (1 miles)
• Fellowship Church Knoxville (2.9 miles)
• Cedar Springs Presbyterian Church (4.8 miles)
• Water Angel Ministries (4.9 miles)

Theaters

• Regal Cinebarre West Town Mall (2 miles)

Cafes

• Starbucks (2.3 miles)
• Sticky Rice Cafe (2.3 miles)
• Starbucks (4 miles)
• Kbrew (4.5 miles)
• Hey Bear Cafe (4.6 miles)
• Starbucks (5.1 miles)

Hospitals

• East Tennessee Children's Hospital (4 miles)
• Fort Sanders Hospital (4.1 miles)
• Peninsula Hospital (4.2 miles)