Your Home Team Care, LLC

Pros

• The service is outstanding in home care with compassionate caregivers.
• Kelsey and Chanda are fantastic coordinators who ensure comfort and reliable scheduling.
• Lynn is a top-shelf caregiver who provides the family with peace of mind.
• Brandy and the office team are attentive and welcoming to new hires.
• Caregivers are compassionate, engaging, and flexible, greatly helping families in need.
• Alex is nice and professional in onboarding and communications.
• The coordinators and staff are consistently described as caring, genuine, and dedicated (e.g., Mickey, Lori, Alonso).
• The team is top-notch and highly recommended by families.
• The company is trusted to provide reliable, around-the-clock care with punctual staff.

Cons

• Kelsey is rude and very unprofessional.
• Kelsey spoke to them in a manner that suggested she didn't care and was unconcerned that caregivers were late for five consecutive visits, up to 20?25 minutes.
• On several occasions, no caregivers arrived despite agreed-upon days.
• The office staff are the absolute worst.
• The nurses will treat patients horribly, and the home team care will fire you if you speak up for yourself.
• Very rude staff.
• The company has been severely understaffed recently.
• The lack of morning sitters left the family with a tremendous burden.
• Staffing two sitters for an entire hospital is not acceptable.
• There is competition and other services that can staff better.
• The office screws sitters and caregivers over at every opportunity.

Review

Your Home Team Care emerges from these accounts as a company deeply involved in providing in-home care that many families come to rely on during hospital stays and after discharge. Across multiple experiences, the common thread is a strong emphasis on compassionate, attentive caregivers and a scheduling system that aims to keep families feeling secure and supported. Several reviewers describe their time with the company as a turning point during stressful medical journeys, highlighting how well the team adapted to changing needs and kept their loved ones safe and comfortable.

A number of standout team members recur in the positive feedback. Lynn is repeatedly praised as a top-tier caregiver, described as someone who "took care of my mother" with such reliability that the family could rest easy and not worry about day-to-day care. Chanda and Kelsey appear frequently as well, with many appreciative of the coordination and communication they helped enable. In particular, Kelsey and Chanda are credited with ensuring that scheduling was handled smoothly and that families felt confident about the care plan, though not every encounter with Kelsey was flawless. Alex is also mentioned as being pleasant and professional during paperwork and initial conversations. Brandy and the other office staff receive warm notes for their attentiveness, welcoming new hires, and supportive tone as families navigated new caregiving arrangements.

The caregivers themselves are widely described as compassionate, engaging, and genuinely helpful. Families emphasize that the caregivers are flexible and easy to work with, which is especially meaningful when a loved one's routine is tightly interwoven with hospital schedules and medical needs. The comments highlight a sense of continuity and trust built over time, with several reviewers noting positive experiences over years. Phrases like "top-notch care," "excellent caregivers," and "around-the-clock quality" recur, underscoring the belief that Your Home Team Care can provide dependable support when families need it most. Reviewers also point to specific staff members - Sonya, Leanne, Tadashia, Mickey, Lori, and Alonso - as dependable points of contact who help coordinate care and maintain a positive experience for both the patient and their family.

While the overall sentiment is strongly positive, the reviews do not shy away from reporting negatives where they occurred. One reviewer describes a troubling experience with Kelsey, noting unprofessional communication, repeated lateness of caregivers, and a failure to honor agreed-upon day changes, even when texts documented the plan. This account reflects a frustration with what was perceived as a disconnect between the office and the field staff, and it serves as a reminder that consistent, reliable scheduling is crucial in home care. Another reviewer was highly critical of the office environment, labeling it as "the absolute worst" and calling out Kelsey in particular for perceived indifference to late visits or scheduling challenges. These perspectives suggest that while the care itself can be excellent, the administrative and scheduling side of the business can become a source of friction if not managed carefully.

Staffing and operational challenges are another recurring theme. A number of comments acknowledge that the company has faced staffing shortages, especially in high-demand periods, which at times leads to gaps in service. One review notes a week of no morning sitters for a parent who depends on around-the-clock care, describing how such gaps place a heavy burden on families and hospital staff alike. The call for stronger staffing, better compensation to improve turnover, and closer attention from leadership to ensure consistent coverage is clear. Yet even within this context, reviewers still praise the coordinating team - Mickey, Lori, and Alonso - in their efforts to do their best under constrained circumstances.

Despite the occasional staffing and communication challenges, many reviewers arrive at a strongly favorable overall verdict. They describe Your Home Team Care as a company that is flexible with families' lifestyles and committed to putting the patient and their family in control of the schedule. Several accounts emphasize affordability in comparison to other providers, noting that the value lies not just in price but in the quality of care and the personal, human touch delivered by the caregivers. The sense of gratitude is palpable in reviews that celebrate the sense of teamwork, the dedication of the office staff, and the willingness of the care professionals to go the extra mile for families. A few comments even proclaim a sense of pride in the company's growth and its ability to empower families through reliable, compassionate care.

In sum, Your Home Team Care is portrayed by many families as a capable, caring option for in-home support, with caregivers who earn trust through consistent, attentive service and office staff that, when aligned and well-staffed, delivers a smooth, reassuring experience. The strongest praise goes to the caregivers who provide compassionate, around-the-clock support and to the coordinators who work to keep schedules aligned with patients' needs. At the same time, the reviews acknowledge that communication gaps, scheduling hiccups, and staffing shortages can strain the relationship between families and administration. Taken together, the feedback paints a picture of a company with excellent potential and several standout personnel, grappling - like many in-home care providers - with the ongoing challenge of maintaining robust staffing and flawless coordination across all levels. Families who can secure steady staffing and clear, proactive communication often feel confident recommending the team and entrusting their loved ones to their care.

This area of Knoxville, Tennessee is a diverse and convenient neighborhood with a variety of amenities within close proximity. There are multiple healthcare options available, including orthotics & prosthetics clinics, psychiatric and dermatology practices, as well as pharmacies and hospitals nearby. Residents can enjoy dining out at various restaurants ranging from casual eateries to upscale Italian cuisine. For those who enjoy outdoor activities, there are several parks in the vicinity for leisurely walks or picnics. In addition, there are places of worship for those seeking spiritual fulfillment. The neighborhood also offers entertainment options such as movie theaters and cafes for socializing with friends and family. Overall, this area provides a well-rounded community with easy access to essential services for seniors looking to settle in Knoxville.

Physicians

• Choice Orthotics & Prosthetics (0 miles)
• Hanger Prosthetics & Orthotics (0.1 miles)
• Knoxville Psychiatric Group (0.3 miles)
• Anderson, & Rahman Dermatology (0.4 miles)
• Dr Charles Huddleston, MD (0.4 miles)
• Allergy Associates Pa (0.4 miles)
• Elizabeth Anderson, MD - Knoxville Institute of Dermatology (0.6 miles)

Pharmacies

• The Compounding Pharmacy of America (0.4 miles)
• The Casual Pint (0.5 miles)
• First Pharmacy Management (0.6 miles)
• CVS Pharmacy (0.6 miles)
• Food City Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Avanced Specialty Pharmacy (2.2 miles)

Restaurants

• Twin Peaks Knoxville (0.4 miles)
• Bravo! Italian Kitchen (0.4 miles)
• Aubrey's (0.6 miles)
• Waffle House (0.7 miles)
• Abridged Beer Company (0.8 miles)
• Farmacy (1.1 miles)
• Chick-Fil-A (1.2 miles)

Parks

• Lakeshore Park (0.7 miles)
• Victor Ashe Park (3.9 miles)
• World's Fair Park (4.9 miles)

Places of Worship

• First Cumberland Presbyterian Church (1 miles)
• Fellowship Church Knoxville (2.9 miles)
• Cedar Springs Presbyterian Church (4.8 miles)
• Water Angel Ministries (4.9 miles)

Theaters

• Regal Cinebarre West Town Mall (2 miles)

Cafes

• Starbucks (2.3 miles)
• Sticky Rice Cafe (2.3 miles)
• Starbucks (4 miles)
• Kbrew (4.5 miles)
• Hey Bear Cafe (4.6 miles)
• Starbucks (5.1 miles)

Hospitals

• East Tennessee Children's Hospital (4 miles)
• Fort Sanders Hospital (4.1 miles)
• Peninsula Hospital (4.2 miles)