Westmoreland Health And Rehabilitation Center in Knoxville, TN
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5837 Lyons View Pike, Knoxville, TN 37919
For more information about senior living options: (844) 490-3973
The staff were kind and considerate of residents' needs. Therapy was awesome, with encouraging and patient therapists. The CNA Precious was a rock, providing great care and encouragement. The administrator is a wonderful leader who truly cares about residents and staff. The facility is excellent, with attentive, professional staff and a safe, comfortable place to rehab. The activities department offers engaging, meaningful events several times a day. The kitchen staff ensure all residents have warm, well-prepared meals. The staff are friendly, compassionate, and go above and beyond for residents and families. The Alzheimer's unit is amazing and a valuable service to the community. The facility has shown improvements with clean, modern spaces and upgraded private rooms.
The facility is described as the worst place for a family member, with patients neglected. A mother-in-law's stay is called the absolute worst experience, characterized as maltreatment by staff. Two CNAs were ordered to insert a catheter, causing the patient to scream in pain. The place is a disgrace - a virtual cesspool of neglect with ignored protocols and hallways that smell of excrement. The administration is faulted for making excuses rather than fixing problems and for lying about needs. A grandparent repeatedly did not receive meals or prescribed medicines, with cold meals served and long delays. The facility is severely understaffed, leading to bruises and unsafe conditions for residents. Some staff are rude or rough, and residents are yelled at or treated with disrespect. It's labeled "Worst place ever," with a clear warning not to place a loved one there.Westmoreland Health and Rehabilitation Center in Knoxville is best suited for seniors who need focused rehabilitation and respond well to a therapy-driven program. For short- and mid-term post-hospital recovery, the center often yields tangible gains through intensive physical, occupational, and speech therapy, with clinicians who listen and tailor progress plans. Residents who thrive on a structured activity schedule and a proactive treatment team will find the environment here conducive to rebuilding strength and independence. Updated private rooms, a modern rehab setting, and a strong emphasis on daily meaningful programming make it a compelling option for families prioritizing clear rehab outcomes and hands-on administrative oversight.
That said, alternatives should be considered for anyone who cannot tolerate variability in care or who requires near-constant, highly reliable supervision. Several reviews describe neglectful episodes, inconsistent oversight, and high turnover that translate into uneven care. For loved ones with advanced dementia, complex medical needs, or a demand for ironclad safety monitoring, other facilities with steadier staffing and tighter supervision may provide greater peace of mind. The mix of feedback suggests performance can vary by shift and by unit, so expectations should be grounded in direct, recent input from admissions and frontline staff.
On the positive side, the rehab and nursing teams repeatedly earn praise for competence and compassion. Therapy groups are described as encouraging and patient, with therapists and CNAs going the extra mile for challenging cases. Families frequently highlight timely assistance from CNAs and attentive nursing oversight, along with meaningful engagement in activities that keep residents socially connected. Admissions and the activities department receive commendations for warmth and responsiveness, and recent facility updates - including renovations and an Alzheimer's unit - signal a strong commitment to comfort and dignity. When leadership is visibly engaged, including a hands-on administrator, overall communication and responsiveness tend to improve, which most families value highly.
Yet the downsides are not ignore-able. Recurring concerns focus on staffing shortages, uneven care quality, and gaps in communication that leave families feeling out of the loop. Odors, missed routine checks, inconsistent meal service, and delayed medications appear in multiple accounts, alongside reports of staff turnover and occasional perceptions of discord among management. Some reviews recount serious lapses in safety and care, underscoring that accountability and problem-solving can be inconsistent. The contrast between strong rehabilitation outcomes and these operational issues creates a clear caution flag for families weighing long stays or significant medical needs.
The central question becomes: can the strong therapy track and dedicated caregiving staff outweigh the risk of inconsistent care? For many, the answer hinges on practical safeguards. The facility's rehab success, coupled with engaged staff and recent improvements, can deliver real functional gains and a better quality of life during recovery. However, the variability observed in reviews means continual oversight is essential. Prospective residents should insist on concrete assurances: stable nurse and aide assignments, a named primary caregiver, a defined therapy schedule, and regular care conferences. Understanding how the administrator and director of nursing handle complaints and turnover will illuminate whether reliable, steady attention is achievable over time.
In the end, Westmoreland presents a disciplined rehab-focused option with real upside for recovery and daily engagement. It can be a strong fit for families willing to partner closely with the care team, maintain active oversight, and demand transparent communication. If the priority is a consistently calm, predictable long-term care environment with uniform staffing and minimal handoffs, other communities may offer greater assurance. For the right resident - one who values robust therapy, responsive support during rehab, and a facility that is improving - the decision to choose Westmoreland hinges on establishing firm, ongoing family involvement and clear, agreed-upon care processes to bridge the noted gaps.
222 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Westmoreland Health And Rehabilitation Center in Knoxville, TN is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community strives to create a comfortable and homely environment where residents can enjoy their golden years with peace of mind.
The community features an array of amenities designed to enhance the lifestyle of residents. These amenities include a beauty salon for those who wish to pamper themselves, cable or satellite TV for entertainment, a computer center for staying connected, a fitness room for maintaining physical health, gaming room for recreational activities, and a small library for quiet reading. Outdoor spaces and gardens are also available for residents to relax and enjoy nature.
Residents can enjoy delicious meals in the dining room prepared by skilled chefs in a restaurant-style setting. Special dietary restrictions are accommodated to ensure everyone's health needs are met. Additionally, housekeeping services are provided to maintain a clean and organized living space.
The Westmoreland Health And Rehabilitation Center offers various care services to support residents' daily living activities. A 24-hour call system ensures that assistance is available whenever needed. Certified staff provide assistance with bathing, dressing, transfers, and other necessary tasks. Medication management is also available to ensure that residents receive their required medications on time.
To promote mental wellness among residents, the community offers a mental wellness program that encourages engagement in stimulating activities and social interactions. Transportation arrangements are made both for non-medical purposes as well as transportation to doctors' appointments.
The community organizes an array of activities designed to keep residents engaged and entertained. Fitness programs help promote physical health while planned day trips offer an opportunity for exploration outside the community. Resident-run activities allow individuals to showcase their talents and interests while scheduled daily activities ensure there's always something fun happening within the community.
Located in Knoxville, TN, the Westmoreland Health And Rehabilitation Center enjoys proximity to various amenities outside its doors. There are several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby. This ensures that residents have easy access to essential services and leisure activities in the surrounding area.
Overall, the Westmoreland Health And Rehabilitation Center provides a comfortable and caring environment where residents can enjoy their retirement years while receiving the necessary assistance they require.
This part of Knoxville, Tennessee, offers a convenient location with easy access to various healthcare facilities including physicians, pharmacies, and hospitals within a short distance. The area also provides a range of dining options such as Twin Peaks Knoxville, Farmacy, and Bravo! Italian Kitchen for enjoyable meals. For recreational activities, Lakeshore Park and Victor Ashe Park are nearby for leisurely walks or picnics. Additionally, there are places of worship like First Cumberland Presbyterian Church and Immaculate Conception Catholic Church for spiritual support. The neighborhood also offers entertainment options with theaters like Regal Cinebarre West Town Mall and cafes such as Starbucks for social gatherings. Overall, this area provides a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable living environment in Knoxville.
Westmoreland Health And Rehabilitation Center is located at 5837 Lyons View Pike, Knoxville, TN 37919 in Knox County, Tennessee
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