Nhc Healthcare - Knoxville

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Nhc Healthcare - Knoxville

809 East Emerald Avenue, Knoxville, TN 37917

For more information about senior living options: (844) 490-3973

3.8 from 35 reviews
5 stars
19
4 stars
4
3 stars
3
2 stars
3
1 stars
6

Skilled Nursing Facility

Overall Review of Nhc Healthcare - Knoxville

Pros

  • pro The staff take great care of residents.
  • pro The rehab department is awesome and provides excellent care.
  • pro The nursing staff truly cares about the residents.
  • pro The environment is homelike and friendly, and residents appear happy and content.
  • pro The food is excellent and most staff are nice.
  • pro The rehab staff are outstanding and contribute to a positive experience.
  • pro The nurse who answered the phone showed compassion and was comforting.
  • pro The facility is clean and presents a pleasant overall impression.

Cons

  • pro They refused her admission, claiming she smoked, which she denies.
  • pro The facility was old and run down, giving a poor first impression.
  • pro They accused her of her roommate's wrongdoings years later, which felt unjust.
  • pro They caught two nurses trying to take her pain meds and give her something else.
  • pro Administration has a history of covering up accidents, medication mixups, neglect, and abuse.
  • pro The facility is understaffed.
  • pro The nurses initially did not treat her well, and only after she spoke up did her care improve.
  • pro Medications were never given on time, almost an hour late.

Review

The reviews paint a complex portrait of this facility, with echoes of gratitude and warmth competing with concerns about staffing, administration, and upkeep. Across the board, many families highlight moments of exceptional care and personal connection. Several residents are described as smiling and thriving after rehabilitation, and loved ones repeatedly note how meaningful it feels when staff call residents by name and treat them with genuine kindness. The consistent thread is that, when the care team is at its best, residents seem more relaxed, engaged, and comfortable, even in challenging circumstances.

A number of families praise the rehab program in particular, calling it "awesome" and "great" and attributing real progress to dedicated physical therapy. Visitors report that nurses and rehab staff are patient, attentive, and focused on getting residents back to their best possible selves. In some accounts, the care feels like a lifeline during tough transitions: families say their loved ones recover enough to return home, and they remain pleased that staff provided reassurance and gentle encouragement during moments of fear or anxiety. The personal touches stand out - residents are greeted by name, staff members go the extra mile to reassure worried relatives, and the environment is described as homelike and friendly, with a strong sense of compassion at the bedside.

The human side of care also shines through in heart-wrenching moments. One review recounts the passing of a beloved grandmother, with heartfelt thanks to NHC nurses and staff for the care given in her final months. The writer emphasizes the comfort found in compassionate communication during a time of distress, remembering a nurse who answered the phone with empathy when panic struck. Another account highlights a caregiver who offered quiet, steady support and made a scary situation feel manageable within minutes. In these stories, the staff's empathy and presence become as important as the clinical care, underscoring how critical a warm, respectful tone and personal recognition can be for patients and families.

Yet the same set of reviews does not shy away from serious caveats. Several commenters raise concerns about administration and facility upkeep. There are explicit claims that management has a history of not reporting accidents, medication mixups, or neglect, which paints a troubling counterpoint to the otherwise positive scenes of care. Complaints about understaffing and overburdened teams recur, with some reviewers saying the level of care dips when the workforce is stretched thin. Maintenance and cleanliness are also flagged as recurring issues, with remarks that first impressions matter and that the physical condition of the facility can influence trust and comfort. The tension between strong clinical teams and weaker administrative and facility management emerges as a recurring theme.

There are personal experiences that add nuance to the overall picture. Several reviewers recount episodes of inconsistent communication or delays in medication delivery, sometimes noting that pills arrived late or that questions went unanswered when they needed guidance. One reviewer describes a troubling accusation regarding smoking and admission decisions during a previous stay, insisting the claims were inaccurate and noting the emotional weight of feeling misjudged after a difficult medical history. Another reviewer speaks to a rocky start - nurses initially did not seem to treat a family member well, but speaking up helped shift the situation toward a more positive experience. These anecdotes illustrate how the quality of care can feel contingent on day-to-day dynamics, staffing levels, and open lines of communication.

Personal anecdotes also humanize the broader narrative. References to specific people - the two Natalies on night shift, a roommate named Dixie, or a relative affectionately known as Louis West - ground the reviews in tangible, memorable experiences. Some readers emphasize the value of the therapy teams and the willingness of staff to invest time in a patient's recovery journey, while others remind us that the facility's support network extends beyond clinical treatment to emotional and logistical reassurance, such as being present during difficult conversations and providing a sense of community for families during challenging times.

Taken together, the collective voice suggests a facility with clear strengths and real opportunities. On the positive side, families repeatedly celebrate compassionate, personalized care, strong rehabilitation services, and a genuine sense that staff care about residents as people. On the critical side, there are persistent concerns about staffing levels, maintenance and cleanliness, and the transparency and responsiveness of administration. The best-case scenarios show what is possible when attentive nurses, friendly aides, and dedicated therapists work in concert with robust communication and well-maintained surroundings. The ongoing challenge appears to be aligning administrative accountability, reliable operations, and facility upkeep with the clearly valued direct patient care that many families praise so highly.

Features

Housing

  • 129 resident community capacity 129 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • McGhee-Tyson (13 miles away) McGhee-Tyson (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Nhc Healthcare - Knoxville is an assisted living community located in Knoxville, TN. This community offers a wide range of amenities and care services to meet the needs of its residents.

Residents can enjoy the convenience of on-site beauty salon services and access to cable or satellite TV in their fully furnished living spaces. Community-operated transportation is available for residents who need assistance getting around, including transportation to doctors appointments. A computer center and Wi-Fi/high-speed internet are also provided for residents to stay connected.

The community features a dining room where residents can enjoy restaurant-style meals prepared by the staff. Special dietary restrictions can be accommodated, including diabetes diets. Housekeeping services ensure that residents' living spaces are kept clean and comfortable.

For leisure and recreation, Nhc Healthcare - Knoxville offers a fitness room, gaming room, small library, and outdoor space for residents to relax and engage in activities. Scheduled daily activities are planned by staff, and there are resident-run activities as well. Planned day trips allow residents to explore the surrounding area.

Care services provided include 24-hour call system and supervision for added safety and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents receive their necessary medications.

The community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to necessary services and opportunities for social engagement.

Overall, Nhc Healthcare - Knoxville provides a vibrant assisted living community where residents can receive quality care while enjoying a range of amenities and engaging in meaningful activities.

Videos

Nearby Places of Interest

Physicians

  • Rashmi Hottigoudar, MD (0.1 miles)
  • Mercy Health Partners (0.1 miles)
  • FMC North Knoxville (1.7 miles)
  • Convenient Care Downtown (1.8 miles)
  • Christenberry Clinic PC (2.2 miles)
  • Fred Bennett, MD (2.3 miles)
  • Knoxville Pain Center (2.4 miles)

Restaurants

  • Taco Bell (0.4 miles)
  • La Piñata Mexican Bar & Grill (0.4 miles)
  • Wendy's (0.6 miles)
  • Schulz Bräu Brewing Company (1 miles)
  • A Dopo Sourdough Pizza (1.4 miles)
  • Pretentious Beer Co. (1.6 miles)
  • Sweet P’s Downtown Dive (1.7 miles)

Cafes

  • K Brew Coffee House (0.5 miles)
  • Wild Love Bakehouse (0.6 miles)
  • Jacks Coffee & Plants (1 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.6 miles)
  • Starbucks (2.9 miles)
  • South Press (3.6 miles)

Hospitals

  • Steps House (0.5 miles)
  • Fort Sanders Hospital (2.4 miles)
  • East Tennessee Children's Hospital (2.5 miles)
  • Steps House (2.8 miles)

Pharmacies

  • Mac's Pharmacy (1.2 miles)
  • Paragon Infusion Center Knoxville (1.8 miles)
  • H Bolton (2.1 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.6 miles)

Places of Worship

  • Water Angel Ministries (1.3 miles)
  • Immaculate Conception Catholic Church (1.7 miles)
  • Temple Baptist Church (5.7 miles)

Theaters

  • Regal Riviera (1.9 miles)

Parks

  • World's Fair Park (2.1 miles)
  • Victor Ashe Park (3.7 miles)
  • New Harvest Park Farmers Market (4.2 miles)

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