NHC Health Care Fort Sanders

Pros

• The facility is well-maintained and impressively clean, lacking any unpleasant odors.
• The staff provides excellent care and demonstrates patience and kindness, even with difficult patients.
• There are ample opportunities for therapy and activities, with multiple workout rooms available for residents.
• The facility prioritizes patient safety by implementing stringent COVID-19 precautions.
• Residents appreciate the variety of activities and the attention given to their needs, contributing to a positive living experience.
• Family members have reported good communication from staff regarding their loved ones' care and conditions.
• Overall, many visitors express satisfaction with the quality of care provided at NHC Fort Sanders.

Cons

• Staffing shortages and high turnover often prioritized staff support over patient care.
• A lack of communication from the facility regarding serious incidents, such as falls, left families frustrated and in the dark.
• Concerns about hygiene included infrequent cleaning and issues like unfilled water mugs contributing to health problems.
• Reports of overmedication and poor food services highlighted significant dissatisfaction among residents' families.
• Staff were described as unprofessional when complaints were raised about quality of care.
• Instances of inadequate attention to individual resident needs, such as bathing frequency and proper arm support, were noted.
• The use of restraints on patients was seen as excessive and uncomfortable for visitors.

Review

The NHC Fort Sanders facility has garnered a mixed bag of reviews from families and patients regarding the care and environment. Many reviewers have noted a significant decline in staff performance, indicating issues with staffing shortages, high turnover rates, and an overall lack of attention to patient needs. The dissatisfaction with staffing is echoed across several accounts, suggesting that in some instances, the personnel seemed more focused on supporting each other rather than prioritizing patient care. This has raised concerns among families who feel that their loved ones may not be receiving the level of support they require.

Conversely, there are also positive remarks about certain aspects of care at NHC Fort Sanders. One reviewer praised the facility for its proximity to Fort Sanders Hospital and emphasized their satisfaction with the level of care provided over time. They found that the therapy services were commendable, with multiple workout rooms available for patients who might benefit from physical rehabilitation. The presence of outdoor facilities and organized activities further enhanced their impression of the place as being conducive to patient recovery and well-being.

However, contrasting these favorable opinions are stories highlighting potentially alarming incidents related to patient safety and communication lapses. A poignant review recounts a distressing experience involving one family member's sudden hospitalization after an unnoticed fall at NHC Fort Sanders; this incident culminated in severe consequences, including loss of life eight days later. The family expressed frustration over what they perceived as neglect on part of the facility regarding communication with relatives about their loved one's status after a critical event like a fall.

While some patients report enjoying numerous amenities and finding cleanliness maintained within the facility—citing effective COVID-19 precautions—other reviewers have voiced stark complaints about food quality and basic hygienic protocols being overlooked. For instance, certain reviews mention inadequate attention to hydration for residents or consistent bathing routines which could contribute positively to their comfort.

The staff's commitment was occasionally showcased in interactions with difficult patients; some family members noted that despite behavioral challenges posed by loved ones undergoing painful conditions like strokes or advanced Parkinson’s disease, caregivers often displayed patience and professionalism under challenging circumstances. However, others highlighted severe shortcomings such as low nurse-to-patient ratios leading to feeling overmedicated or poorly treated.

In summary, while NHC Fort Sanders offers certain positive aspects—including structured activity schedules, cleanliness standards during visits, proximity to hospitals for emergencies, and impressive physical therapy options—the overarching sentiment reveals an urgent need for improvement in staffing consistency and communication practices concerning patient welfare. Families observing these disparities express deep concern not only for their loved ones but also weigh heavily on future recommendations regarding long-term care facilities within Knoxville’s healthcare landscape.

This part of Knoxville, Tennessee, offers a convenient and thriving community for senior living. With various healthcare facilities nearby, including the Children's Hospital and East Tennessee Children's Hospital, residents can easily access quality medical care. There are also plenty of dining options such as Cool Beans Restaurant & Tavern and Yassin's Falafel House, providing a diverse culinary experience. Additionally, pharmacies like Walgreens and CVS Pharmacy are within close proximity for medication needs. For leisure activities, World's Fair Park is a short distance away for outdoor recreation. Overall, this neighborhood boasts a well-rounded environment with amenities that cater to the needs of seniors seeking a comfortable and accessible place to call home.

Physicians

• Anesthesia Medical Alliance of East Tennessee PC (0.1 miles)
• Knoxville Pain Center (0.1 miles)
• Children's Hospital (0.1 miles)
• Cory T. Strobel M.D. (0.1 miles)
• Pediatric Ear Nose & Throat: Dr Joe Graves (0.1 miles)
• Children's Primary Care Center (0.2 miles)
• Faculty Internal Medicine (0.7 miles)

Hospitals

• East Tennessee Children's Hospital (0.1 miles)
• Fort Sanders Hospital (0.2 miles)
• Steps House (2.2 miles)
• Steps House (2.3 miles)

Cafes

• Starbucks (0.2 miles)
• Jacks Coffee & Plants (1.6 miles)
• Wild Love Bakehouse (2 miles)
• South Press (2 miles)
• K Brew Coffee House (2.2 miles)
• Starbucks (4.6 miles)

Restaurants

• Cool Beans Restaurant & Tavern (0.3 miles)
• The Orange Martini (1.2 miles)
• J.C. Holdway (1.2 miles)
• Yassin's Falafel House (1.2 miles)
• Sweet P’s Downtown Dive (1.3 miles)
• Bistro at the Bijou (1.4 miles)
• Blackhorse Pub & Brewery (1.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• Paragon Infusion Center Knoxville (1.4 miles)
• H Bolton (1.4 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Mac's Pharmacy (3.5 miles)

Parks

• World's Fair Park (0.9 miles)
• Victor Ashe Park (3.5 miles)
• Lakeshore Park (4.1 miles)

Places of Worship

• Water Angel Ministries (1.1 miles)
• Immaculate Conception Catholic Church (1.2 miles)
• First Cumberland Presbyterian Church (4.8 miles)
• Meridian Baptist Church (4.9 miles)

Theaters

• Regal Riviera (1.4 miles)