Oakbrook Health & Rehab Ctr in Summerville, SC

Pros

• The facility is clean and comfortable, with updated rooms and cozy common areas.
• There's a great variety of activities that keep residents engaged and socially connected.
• The food is fresh, varied, and accommodates dietary needs.
• The communication from staff is excellent, and families feel included in the care process.
• Oakbrook made the transition feel safe, respectful, and joyful.
• The caregivers demonstrate genuine compassion and take time to learn each resident's preferences and routines.
• The therapists are experts, delivering comprehensive, tailored treatment as part of a multidisciplinary approach.

Cons

• It was the worst facility the reviewer had ever experienced.
• The CNA assigned to the reviewer's father never provided any care, forcing his mother to wash him herself.
• There were days when residents were not checked on for hours, leaving them miserable.
• The facility gave the patient the wrong medication for pneumonia she contracted there.
• Residents were left sitting in urine and feces for hours, requiring family members to intervene.
• Call bells went unanswered for hours, with little to no assistance when asked.
• The place was dirty, with persistent odors and unclean rooms and equipment.
• The food was terrible and sometimes caused dehydration or illness.
• The staff were understaffed, unprofessional, and rude, with some reviewers calling for the facility to be closed down.

Review

Oakbrook Health & Rehab Center in Summerville, SC is best suited for families pursuing a short-term rehabilitation path where active supervision and ongoing involvement in daily care planning are feasible. The facility shows appeal for residents who value a clean, comfortable environment and a varied activity lineup, plus a rehab-focused path with therapists who can deliver tangible progress. Those seeking a hands-off experience or a consistently flawless level of daily nursing care should look elsewhere. In practical terms, Oakbrook can offer meaningful recovery and a welcoming atmosphere when staffing holds steady and families stay engaged; it cannot be relied upon as a consistently safe, low-stress option for high?needs residents.

On the positive side, the campus has been repeatedly described as clean with updated rooms and inviting common areas, creating a conducive healing and social environment. Several reviews affirm robust therapy programs and skilled therapists who drive recovery, particularly when the team works in concert with family members and a capable social worker. The best outcomes emerge where administration and frontline staff communicate well, and where families feel included in the care plan from admission through discharge. When operating smoothly, Oakbrook delivers the kind of structured rehab experience that can restore independence and provide reassurance to relatives.

Yet the weight of reviews presents a troubling counterpoint: persistent concerns about safety, staffing, and basic caregiving. Under-staffing translates into delayed assistance, long waits for call bells, and insufficient attention to hygiene and nutrition. There are multiple accounts of missed meals, dehydration, bedsores, and even medication errors, all of which severely undermine confidence in daily care. Complaints about cleanliness and odor recur, along with reports of unreliable equipment and situations where residents were not adequately monitored. Communication gaps between shifts and a sense that staff are overwhelmed or disengaged further erode trust and stability for residents in recovery.

These contrasting experiences raise a critical question for families: do the strong therapy and compassionate episodes outweigh the frequent safety and reliability failures? The reality is nuanced. When rehab teams are attentive and caregivers treat residents with warmth and respect, progress can be remarkable and families feel reassured. However, that relief is uneven, and the risk of neglect or delayed response remains real for residents with complex medical needs or those requiring constant supervision. In short, the positives can offset some days, but the pattern of complaints across many reviews signals a risk profile that cannot be dismissed.

For families weighing Oakbrook, a practical playbook matters. Seek a current, detailed rehabilitation plan with scheduled therapy sessions and a clear nursing coverage model. Insist on consistent CNA availability, prompt call-bell response, and visible infection-control practices. Tour at multiple times, scrutinize room and bathroom cleanliness, and ask for recent wound care notes, medication administration procedures, and incident reporting history. Set up regular family conferences to review progress and flag concerns early, and insist on a concrete discharge plan with home-health follow-up when appropriate. A trial period with explicit milestones and a contingency transfer plan should be part of the decision, rather than a quiet acceptance of risky gaps.

Ultimately, Oakbrook offers real rehab potential for motivated residents and families who stay actively involved and demand accountability. For those needing steady, around-the-clock nursing supervision, flawless safety records, and consistently pristine conditions, alternative facilities with stronger staffing stability and proven safety outcomes are advisable. The decision centers on the family's capacity to monitor care daily, the resident's rehab goals, and the willingness to pursue corrective action quickly if safety, hydration, or communication lapses reappear.

This particular area of Summerville, South Carolina, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants located within close proximity, such as Perkins Restaurant and Bakery, McDonald's, and Chili's Grill & Bar, residents have easy access to diverse dining options. Additionally, the presence of pharmacies like CVS Pharmacy and Walgreens ensures that necessary medications can be conveniently obtained. For medical needs, there are various physicians' offices nearby, specializing in different areas such as foot care, sleep medicine, and orthopedics. In case of emergencies or specialized treatments, hospitals like Lowcountry Outpatient Surgery Center and HCA Healthcare are within a short distance. The availability of parks like Ashley River Park Site provides opportunities for outdoor recreation and relaxation. Furthermore, places of worship such as St John The Beloved Catholic Church offer spiritual fulfillment for those seeking it. Overall, this area combines practical amenities with a sense of community that can cater to the needs of seniors looking for a well-rounded living experience.

Restaurants

• Perkins Restaurant and Bakery (0.3 miles)
• McDonald's (0.8 miles)
• Sonic Drive-In (1.1 miles)
• Chili's Grill & Bar (1.2 miles)
• Senor Tequila Summerville (1.4 miles)
• Charleston Sports Pub (1.4 miles)
• Sunrise Bistro (2.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• Medicine Man Compounding Pharmacy (1.8 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5 miles)

Physicians

• Crowfield Family Footcare (0.5 miles)
• South Carolina Sleep Medicine (0.6 miles)
• Riddle, Patricia E, MD Oasis Medical Spa (0.6 miles)
• Carolina Spine (0.6 miles)
• Low Country Orthopaedics (0.6 miles)
• Palmetto Primary Care Physicians (0.6 miles)
• Springview Medical Properties (0.7 miles)

Hospitals

• Lowcountry Outpatient Surgery Center (0.6 miles)
• HCA Healthcare (0.8 miles)
• Trident Eye Surgery Center (5.5 miles)

Parks

• Ashley River Park Site (1.7 miles)
• Wescott Park (3 miles)
• Nexton Park (5.5 miles)

Places of Worship

• St John The Beloved Catholic Church (3.7 miles)

Cafes

• Starbucks (5.5 miles)