Oakbrook Health & Rehab Ctr

Pros

• The facility is clean and comfortable, with updated rooms and cozy common areas.
• The lobby area is clean and inviting.
• The facility itself is clean, comfortable, and well-equipped, creating a conducive environment for healing and recovery.
• What sets this center apart is the genuine concern for each patient's well-being and long-term success.
• The staff consistently goes above and beyond for all of their residents.
• Gina, the social worker, is very helpful.
• She is knowledgeable and has great communication.
• The residents seem very happy and there are always budding hallways with smiling and happy employees and residents.
• The new flooring has made the building and rooms look so much better.
• They are very nice people here who clearly take pride in the work they do and how they treat the elderly patients in their care.
• Eda, Gina, Barbara, and Leann, Cheryl, Tina, are truly the best and very special ladies who try to make the best experiences for their residents and families and go above and beyond to always offering a kind and loving helping hand.

Cons

• They describe Oakbrook as the worst facility they've experienced and are considering a lawsuit.
• They claim the CNA assigned to their father was never present to provide care, leaving the mother to wash him.
• They say contractors like OT and other specialists only came to complete paperwork and rarely engaged with the patient.
• They report days when no one checked on the patient for hours and he wasn't moved in bed.
• They state food was inconsistently provided, forcing family members to bring meals, and dehydration led to an ER visit.
• They allege bedsores developed due to lack of movement, and the patient supposedly received the wrong medication for pneumonia.
• They claim the patient was left in urine and feces for hours and that the facility was dirty with a urine spill left for days.
• They describe poor communication, understaffing, and attitudes among some staff.
• Some reviewers outright state the facility should be closed.

Review

Oakbrook Health & Rehab presents a strikingly mixed portrait in the range of experiences shared by families. On one hand, several reviews describe a facility that is clean, welcoming, and well equipped, with updated rooms, a cozy common area, and a robust slate of activities. Families frequently note that the lobby and general environment feel pleasant, the building smells and looks clean on visits, and that some staff members are genuinely caring. The presence of diverse programs - from music therapy to crafts and group games - helps residents stay engaged and socially connected, and several reviewers highlight that the food can be better than expected and tailored to dietary needs. In these accounts, the care teams are described as compassionate, attentive, and committed to residents' well-being, with particular praise for staff who take the time to learn residents' preferences and routines.

Against that backdrop, another substantial portion of the feedback focuses on serious concerns about neglect, safety, and communication gaps. Some families report that their loved ones received little or no direct monitoring from nursing assistants, with caregivers who were reportedly absent for long stretches. In one heartbreaking account, a CNA failed to provide essential services, leaving a spouse to wash and tend to a loved one, while the family had to supervise the rehab process themselves. There are mentions of therapists (OT/PT) who appeared to come mainly to complete paperwork rather than to work directly with residents, and days when residents were not checked on or assisted with movement or repositioning for hours. These failures contributed to a dangerous and distressing experience, including dehydration, missed meals, and, in at least one case, an ER visit.

The most troubling narratives describe more acute harm and neglect. Several reviewers allege the wrong medications were administered - such as amoxicillin for a patient with pneumonia - despite warnings and a suggestion that IV antibiotics might be more appropriate. Bedsores, urinary accidents left unaddressed, and long periods where residents were left sitting in urine or feces are reported repeatedly. One family recounts that their loved one's fractures worsened under care, and mental health declined as a result of the overall environment. The sense of being unsafe in what should be a healing setting is a common thread, with residents often calling family members to report what they are experiencing when staff appear overwhelmed or inattentive. The emotional toll is clear as families describe trauma, disgust, and a determination to pursue grievances or legal action.

The discrepancy between negative experiences and positive ones can also be seen in the way staff are perceived. In some reviews, a handful of employees are singled out for warmth, reliability, and responsiveness. Names like Gina the social worker and several administrators are highlighted for professionalism, clear communication, and a willingness to help families navigate the care process. Positive notes frequently focus on how staff members try to include families in decisions, explain care plans, and make transitions feel respectful and safe. In these cases, the facility's physical environment - cleanliness, accessible common spaces, and newer improvements like flooring - contributes to a sense that the facility is capable of high-quality care when circumstances align and staffing is adequate.

The overall sentiment across the collection is deeply polarized. A number of reviews explicitly warn prospective families away, urging others not to place loved ones in Oakbrook due to understaffing, inconsistent care, and hazardous conditions. Phrases like "Do not go here," "they should be closed down," or "zero stars" appear in multiple posts, underscoring a fear that without strong family oversight or external intervention, residents could deteriorate. Conversely, other entries speak to a positive, stabilizing experience in which residents thrived, well-supported by a responsive team and a facility that felt secure and welcoming. The contrast suggests that experiences may vary significantly by shift, staff availability, and perhaps the specific unit or wing where a resident is housed.

For families considering Oakbrook Health & Rehab, the mixed reviews point to an important reality: caregiving quality at this facility appears to swing between two extremes. If you're evaluating it for a loved one, it would be prudent to visit multiple times, speak directly with frontline staff about daily routines, and ask pointed questions about staffing levels, therapy schedules, medication protocols, and how they handle incontinence, mobility, and nutrition. It may also be helpful to request recent surveys or quality metrics, and to talk with families who have recent, firsthand experiences. The experiences shared here emphasize the need for careful due diligence, ongoing oversight, and clear communication when navigating care decisions for a vulnerable loved one.

This particular area of Summerville, South Carolina, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants located within close proximity, such as Perkins Restaurant and Bakery, McDonald's, and Chili's Grill & Bar, residents have easy access to diverse dining options. Additionally, the presence of pharmacies like CVS Pharmacy and Walgreens ensures that necessary medications can be conveniently obtained. For medical needs, there are various physicians' offices nearby, specializing in different areas such as foot care, sleep medicine, and orthopedics. In case of emergencies or specialized treatments, hospitals like Lowcountry Outpatient Surgery Center and HCA Healthcare are within a short distance. The availability of parks like Ashley River Park Site provides opportunities for outdoor recreation and relaxation. Furthermore, places of worship such as St John The Beloved Catholic Church offer spiritual fulfillment for those seeking it. Overall, this area combines practical amenities with a sense of community that can cater to the needs of seniors looking for a well-rounded living experience.

Restaurants

• Perkins Restaurant and Bakery (0.3 miles)
• McDonald's (0.8 miles)
• Sonic Drive-In (1.1 miles)
• Chili's Grill & Bar (1.2 miles)
• Senor Tequila Summerville (1.4 miles)
• Charleston Sports Pub (1.4 miles)
• Sunrise Bistro (2.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• Medicine Man Compounding Pharmacy (1.8 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5 miles)

Physicians

• Crowfield Family Footcare (0.5 miles)
• South Carolina Sleep Medicine (0.6 miles)
• Riddle, Patricia E, MD Oasis Medical Spa (0.6 miles)
• Carolina Spine (0.6 miles)
• Low Country Orthopaedics (0.6 miles)
• Palmetto Primary Care Physicians (0.6 miles)
• Springview Medical Properties (0.7 miles)

Hospitals

• Lowcountry Outpatient Surgery Center (0.6 miles)
• HCA Healthcare (0.8 miles)
• Trident Eye Surgery Center (5.5 miles)

Parks

• Ashley River Park Site (1.7 miles)
• Wescott Park (3 miles)
• Nexton Park (5.5 miles)

Places of Worship

• St John The Beloved Catholic Church (3.7 miles)

Cafes

• Starbucks (5.5 miles)