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3.1 from 43 reviews
5 stars
17
4 stars
7
3 stars
1
2 stars
1
1 stars
17
Overall Review of Hallmark Healthcare Center
caveat12 reviews mention this
Cleanliness is mixed at best
Residents describe both clean spaces and serious cleanliness problems that affect comfort and confidence.
Some reviewers say the building looks clean and well-kept, including praise for a pleasant smell and a clean room. Other residents and families report dirty, run-down conditions, including chipping paint, dirty floors, moldy rooms, and unpleasant hall conditions. Several negative comments also connect the cleanliness issues to overall patient care concerns.
common18 reviews mention this
Staff response can vary widely
Staff interactions are a major point of contrast in the reviews, with both standout compassion and serious complaints.
Many reviewers praise staff as kind, attentive, and professional, including mentions of nurses and staff members going above and beyond during difficult times. Several reviews also describe trouble getting answers, including call-light and phone availability problems, as well as concerns about being short-staffed. A few comments include specific frustrations with communication and responsiveness to family concerns.
common14 reviews mention this
Rehab therapy results differ by experience
Rehabilitation experiences range from noticeable progress to complaints about therapy frequency and follow-through.
Some families credit the therapy team with helping residents improve movement and regain strength, including a discharge outcome back to another living setting. Others describe missed or insufficient therapy support, plus broader care issues such as not addressing symptoms and concerns about care coordination. Even among positive accounts, the focus is often on the day-to-day therapy work observed during visits.
common8 reviews mention this
Activities and social support matter
Residents and families mention structured activities and added support to help make stays feel less isolating.
Several reviewers appreciate the activities calendar and take time to thank staff connected with activities, bingo, and church. One reviewer also describes a “guardian angel” style approach for supporting social contact during a COVID period. On the other hand, at least one family member reports difficulty reaching activity staff, which points to inconsistent accessibility.
caveat6 reviews mention this
Meals and diets earn mixed feedback
Dining feedback is mixed, including both generally liked meals and concerns about diet accuracy and meal quality.
Some residents or families say they like the food and mention acceptable meals. Others report that meals are unappetizing or not of good quality, and one person describes a renal diet not being followed with regular trays delivered instead. When dining complaints appear, they are tied to the broader theme of care consistency.
common2 reviews mention this
Nearby medical access is referenced
The area’s medical options are close enough to come up in care and transfer conversations.
Reviewers discuss sending or arranging care with hospitals or physicians, including references to medical services used during stays. The location is also supported by very nearby healthcare options listed for the area. Taken together, families appear to view medical proximity as part of planning and response when conditions change.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Hallmark Healthcare Center on seniors.fyi includes 3 photos including images showing landscaping, trees, road, entrance, grass, parking, nature, outdoor, and more.
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88 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Charleston AFB International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Compassionate staff with engaging activities and a home-like atmosphere.
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