Hallmark Healthcare Center

Pros

• The staff at Hallmark Healthcare Center is cooperative and many go above and beyond to be helpful.
• Residents have access to a variety of activities, including bingo and church services, creating a lively atmosphere.
• The facility is praised for its cleanliness and pleasant environment, with well-sized rooms for residents.
• Family members appreciate the compassion shown by staff, not only towards the residents but also towards concerned visitors.
• Visitors have noted that the rehabilitation program is effective and the overall care provided is commendable.
• The director of Housekeeping has been recognized for kindness and respectfulness during visits.

Cons

• The reviewer claimed that the facility should be closed down due to poor conditions, stating their father was dying after being placed there for physical therapy.
• There was a report of a patient in a wheelchair who had thrown up on himself, with nursing staff only yelling at him to go back to his room.
• The reviewer noted the presence of feces and urine in the hallways, which the staff ignored as they walked around.
• Complaints were made about inadequate food quality, stating it wasn't fit for a dog to eat, and that nursing staff did not monitor patients' food intake.
• The bathrooms in the rooms were described as needing complete renovation, with rusty pipes and no proper hygiene facilities.
• One reviewer found Hallmark Healthcare Center to have dark and sterile hallways and rooms that felt uninviting.
• Another review mentioned feeling a lack of professionalism among the staff at Hallmark Healthcare Center.

Review

Hallmark Healthcare Center has garnered a range of opinions from visitors and family members concerning the quality of care provided to residents. Many individuals have expressed gratitude for the supportive staff and activities available, while others have voiced serious concerns regarding hygiene, staff professionalism, and the overall environment of the facility.

Several reviewers highlighted positive experiences with specific staff members, particularly in relation to rehabilitation and activities. One individual noted their daily visits to their mother in rehab and expressed appreciation for the "ladies in ACTIVITIES," recognizing the significance of engaging residents in meaningful pursuits during recovery. Another review shared a heartwarming account of a visit with a sister residing at Hallmark, commending not only the cleanliness and pleasant atmosphere of the building but also acknowledging the kindness displayed by housekeeping staff and certified nursing assistants (CNAs). Such sentiments reflect an overall satisfaction with how some residents are treated by personnel dedicated to maintaining a supportive environment.

In contrast, there are alarming accounts from others who felt that Hallmark Healthcare Center fell short on multiple fronts. A distressing review described an experience that raised significant red flags about patient care standards. The author reported witnessing inadequate attention toward patients' basic needs, including instances where individuals were left unattended after incidents like vomiting and poor sanitary conditions in hallways. This reviewer lamented that their loved one was placed in what they perceived as an unfit environment for recovery, expressing concern over what they termed a neglectful setting reminiscent of a prison camp. Such starkly negative feedback stands in sharp opposition to more favorable experiences conveyed by other visitors.

Further evaluations presented mixed thoughts on Hallmark's facilities. Some found aspects such as gardens and common areas where residents could socialize appealing, describing these communal spaces as beneficial for encouraging interaction among patients. Meanwhile, others critiqued living conditions within the center, citing dimly lit rooms that created an uninviting atmosphere lacking warmth or friendliness. Observations about outdated dining areas contributed to perceptions that Hallmark could improve its aesthetic appeal to create a more comforting habitat for residents.

The aspect of physical therapy garnered both support and critique among reviews as well. For example, some praised Hallmark's provision of necessary therapeutic resources aimed at rehabilitation after surgeries like hip replacements; one visitor lauded how their mother enjoyed her time there due to effective rehab services offered at the center. On the other hand, concerns about professional demeanor from nursing staff overshadowed positive remarks regarding therapy offerings. An average rating indicated that while some amenities were decent—such as gardens and activity rooms—the overall competency displayed by care providers could be significantly enhanced.

Lastly, it is evident that food service at Hallmark leads to varied experiences among reviewers; some claimed satisfaction with meals provided while others described them unfavorably—asserting they were not suitable even for pets—indicating possible inconsistencies in meal quality or preparation standards across different shifts or kitchens within the facility.

Overall, perspectives on Hallmark Healthcare Center highlight both praise for certain elements—like engaging activities and compassionate staff—as well as deep dissatisfaction characterized by serious allegations surrounding hygiene practices and staff attentiveness levels. These contrasting viewpoints paint a complex image of life inside this healthcare facility—and urge potential families considering placement for their loved ones to conduct thorough research before making decisions about their care options.

Physicians

• Summerville Medical Center (0.1 miles)
• Coastal Carolina Bariatric Center (0.2 miles)
• LowCountry Women's Specialists (0.2 miles)
• Heinemann Jennifer J MD (0.2 miles)
• Springview Medical Properties (0.3 miles)
• Summerville Dermatology (0.3 miles)
• Palmetto Primary Care Physicians (0.3 miles)

Hospitals

• HCA Healthcare (0.1 miles)
• Lowcountry Outpatient Surgery Center (0.4 miles)
• Trident Eye Surgery Center (4.9 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• Medicine Man Compounding Pharmacy (1.9 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (4.8 miles)

Restaurants

• Perkins Restaurant and Bakery (0.5 miles)
• McDonald's (1 miles)
• Sonic Drive-In (1.1 miles)
• Chili's Grill & Bar (1.1 miles)
• Senor Tequila Summerville (1.3 miles)
• Charleston Sports Pub (1.3 miles)
• Sunrise Bistro (2.3 miles)

Parks

• Ashley River Park Site (2.3 miles)
• Wescott Park (2.8 miles)
• Nexton Park (5.2 miles)

Places of Worship

• St John The Beloved Catholic Church (3.7 miles)

Cafes

• Starbucks (5.2 miles)