Royal Oaks
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950 Travelers Boulevard, Summerville, SC 29485
For more information about senior living options: (844) 490-3973
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Vivo Living Summerville is a hidden gem. The staff are warm, inviting and extremely helpful, especially Ashley. Ashley provides friendly and professional service and helps residents every step of the way. Melanie and Ashley are amazing and very helpful. The complex is peaceful and well-kept, with warm, friendly, and welcoming neighbors. The staff are incredibly dedicated, fostering a supportive and community-oriented environment. Vivo Living is a fantastic place to live. The management is friendly, professional, and genuinely cares about residents.
The property is described as not helping people who face life-changing moments. The corporate office is reportedly unwilling to help, claiming they were not involved. The place is accused of tolerating pot smoking and that the issue is out of control. A resident says the strong odor of marijuana caused them to vomit at home. A reviewer warns others to stay away from Melanie, calling her a witch who will throw you under the bus. The complex is criticized for non-refundable deposits and opaque fees, including a $200 administrative fee. There is a claim that the property lacks a working phone contact and uses AI responses instead. Management is described as rude and unprofessional, making residents feel like they are an issue.There is a wide range of experiences reported by people connected to Vivo Living Summerville, and the accounts read like two different realities living under the same roof. On one hand, many describe a community that feels welcoming, safe, well-maintained, and surprisingly homey. They praise staff members like Ashley and Melanie for their warmth, professionalism, and willingness to go the extra mile. They recount a property that is clean, bright, and thoughtfully laid out, with cottages that feel comfortable and a setting that brings people together. They describe the complex as a "hidden gem" and repeatedly insist that the people who staff the place make a real difference in daily life - someone like Ashley, in particular, is singled out for calm, patient, and attentive service. For example, reviewers say Ashley is "fantastic," "extremely helpful," and even someone they trusted enough to hand their phone over to complete processes. Comments like "this is a hidden gem" and "the staff is warm, inviting and extremely helpful" recur, underscoring a persistent belief that, when things run smoothly, Vivo Summerville can feel like a safe and welcoming home.
But the other half of the stories paints a very different picture, one that emphasizes stress, frustration, and ongoing safety concerns. A number of tenants report mold and maintenance issues that drag on for weeks, with communication that feels slow or insufficient. They recount situations where maintenance was described as unavailable or in transition, leading to frustrating delays in essential fixes. In some cases, the problem spills over into daily life, with residents feeling pressured or talked down to when they raise concerns. A specific complaint centers on a director of property management whose responses are described as defensive or dismissive, and a confrontational moment where a lease violation notice was issued over items like a ring camera and sunflowers on a door. This kind of exchange leaves some residents feeling unwelcome or unfairly targeted, contributing to a sense that the management style can be inconsistent and at times unprofessional.
Safety and behavior on the property add to the tension. A recurring fear among several reviewers is the presence and tolerance of illegal drug use on site. Reports of pot smoking being allowed broadly have sparked strong reactions: tenants describe a strong, pervasive odor that can wake people in the middle of the night, sometimes to the point of nausea or vomiting. One reviewer even attributes a night's difficult experience to a "strong disgusting smell of pot" that led to vomiting after waking from a nap. The issue is not just odor but the behavior that accompanies it; multiple residents say there have been calls to authorities about drug activity, and one person reports that a crime-stoppers complaint is now under investigation. The sentiment across these posts is that the problem feels out of control to some residents, who worry about safety and the quality of life for everyone on the property.
Financial and administrative concerns also color the overall impression. Several reviews call out fees that feel opaque or unfair, including a nonrefundable deposit approach and an administrative fee of $200. The line of reasoning is practical: if a prospective resident is denied, the admin fee is not returned, which some consider a significant and frustrating risk. There's also frustration about the logistics of communication - one reviewder complains about not finding a working phone contact and encountering what feels like AI-based or impersonal responses, which adds to the impression that getting timely answers can be a challenge. Another common point is the perceived misalignment between what the website promises in terms of amenities and what residents actually experience, with some noting that certain features (like a pool or outdoor spaces) are either missing or not as advertised.
Among the mixed experiences, there are some explicit contrasts that help explain why people feel so torn. A portion of reviewers expresses genuine gratitude for individual staff members who delivered exceptional service during the move-in process or during ongoing residency. They describe a sense of safety and belonging when interactions with Ashley or Melanie are positive, and they celebrate a property that looks well-kept, feels orderly, and manages to create a welcoming atmosphere for families, singles, and even a radio crew using a studio apartment. The warmth of these interactions has driven some people to share strong endorsements, stating that Vivo Summerville feels like a place you would actually want to call home and that the community is supportive and inclusive.
Counterbalancing that praise are memories of frustrating encounters that threaten to undermine the positive narrative. Some residents recount "horrible customer service" from particular staff members, and others describe feeling talked down to or singled out for lease-related issues when they raise reasonable questions. There are references to ongoing displeasure with the corporate office's stance - "I am sorry you're going through that; however, we were not a part of that and will not help you" is cited as a dismissive reply in one instance. In this sense, the property's leadership appears to be a source of both reassurance and frustration, depending on who is handling the situation and when.
Taken together, the collection of reviews portrays a complex property with a genuine potential to be a comfortable, community-focused home, but with real and visible challenges that affect daily life. The positive voices emphasize a clean, welcoming environment, strong personal connections with certain staff members, and a sense of safety and home for many residents. The negative voices focus on maintenance delays, perceived unresponsiveness, inconsistent management practices, complaint-driven confrontations, overly aggressive or unfriendly interactions, and ongoing concerns about drug activity and pot odor that disrupt sleep and well-being. Potential renters or current residents might see Vivo Living Summerville as a place with a strong core of dependable, friendly staff and a bright, well-maintained living space, but they should also be mindful of the reported safety concerns, the administrative friction, and the possibility that not every interaction with management will meet the same standard. If you are considering moving in, it would be wise to verify the current policies on pet insurance and door decorations, ask for a clear explanation of the fees and refund policy up front, and, crucially, seek recent feedback about mold remediation, odor control, and the handling of noise and drug activity on site.
53 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charleston AFB International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Royal Oaks in Summerville, SC is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and features spacious living accommodations with private bathrooms for each resident.
Residents can enjoy various activities and social engagement opportunities throughout the day, including scheduled daily activities, fitness programs, resident-run activities, and planned day trips. Concierge services are also available to cater to individual needs and preferences.
For those looking to maintain their physical health, Royal Oaks provides a fitness room and wellness center where residents can engage in regular exercise routines. Outdoor spaces such as gardens offer a peaceful environment for relaxation or socializing with fellow residents.
Dining at Royal Oaks is exceptional, with restaurant-style meals served in a comfortable dining room. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met.
The community offers various care services to support residents' daily lives, including assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided by trained staff members who ensure that residents receive their prescribed medications on time. A 24-hour call system is in place to provide round-the-clock supervision and immediate assistance when needed.
In terms of transportation, Royal Oaks offers community-operated transportation as well as transportation arrangements for non-medical purposes such as shopping or recreational outings. Transportation coordination for doctors' appointments is also available.
Residents can stay connected with friends and family through Wi-Fi/high-speed internet access offered throughout the premises. Computer centers are available for use, allowing residents to keep up with emails or engage in online activities.
Additionally, Royal Oaks provides housekeeping services to ensure that residents' living spaces are clean and tidy at all times.
Conveniently located near parks, pharmacies, physicians, restaurants, places of worship, and hospitals, Royal Oaks offers easy access to essential services and amenities within the local area.
Overall, Royal Oaks in Summerville, SC offers a comfortable and engaging living environment where residents can enjoy a vibrant and fulfilling lifestyle while receiving the necessary care and support they need.
Royal Oaks is located at 950 Travelers Boulevard, Summerville, SC 29485 in Dorchester County, South Carolina
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