White Oak Manor - Charleston is a nursing home community in Charleston, SC.
Information last verified:
9285 Medical Plaza Drive, Charleston, SC 29418
For more information about senior living options: (866) 208-4318
3.2 from 58 reviews
5 stars
23
4 stars
6
3 stars
4
2 stars
10
1 stars
15
Overall Review of White Oak Manor - Charleston
common18 reviews mention this
Staff care can feel inconsistent
Many reviewers describe staff who are kind, responsive, and compassionate during rehab and recovery.
Several residents’ families and patients say the staff showed real compassion—often pointing to nursing, therapists, and a care team that felt skilled and attentive. Other reviews also describe prompt attention and rooms being clean, which supports the idea that care quality can be strong for some experiences. At the same time, a number of comments raise concerns about communication and how quickly staff respond, so the overall experience doesn’t sound uniform across visits or units.
caveat10 reviews mention this
Call response and communication issues
Some reviewers report slow response times and communication breakdowns that made care feel stressful.
A recurring concern is getting help when needed, including delayed answers when families tried to reach staff during call-button moments. Multiple reviewers also mention limited communication—such as unclear explanations for medications, shift-to-shift handoff problems, and not knowing who was responsible for their care. These accounts include safety-related moments, like falls and times when urgent needs weren’t addressed quickly enough, which is why this theme stands out.
common6 reviews mention this
Cleanliness is a mixed picture
Some reviewers praise cleanliness, while others describe rooms and conditions as unclean.
A few reviews say the facility felt clean and well kept, including comments about a clean room and prompt attention. Other reviewers strongly disagree, citing examples like dirtiness, crumbs on floors, and neglect-related hygiene concerns. Taken together, cleanliness shows up as a factor that varies by reviewer account rather than being consistently described one way.
common4 reviews mention this
Activities help residents stay engaged
Residents and families mention a steady schedule of activities and events.
Multiple reviewers describe activities that keep residents busy, including parties, Bible studies, arts and crafts, and games like bingo and cards. Some also note that there is an activities director or activity staff who help make the week feel structured and engaging. The emphasis on day-to-day engagement appears alongside other care feedback, especially from families who were visiting regularly.
caveat6 reviews mention this
Food quality draws strong reactions
Food quality is a frequent point of disagreement across reviews.
Some reviewers say meals were good and enjoyed during rehab stays. Others describe meals as terrible or unsuitable for recovery—citing examples like missing ingredients, repetitive meals, and poor food tolerance. Even when dietary help came in during one account, the overall food experience still stands out as a recurring stressor in multiple reviews.
caveat7 reviews mention this
Medical oversight and staffing concerns
Several reviews raise worries about nursing coverage, on-site medical oversight, and follow-through.
Some comments specifically question staffing levels and basic coverage—describing delays in getting assistance and trouble responding to care needs on the floor. Other reviews raise issues that relate to medical oversight, including lack of a doctor on site and difficulty getting timely attention when symptoms worsened. A few more severe accounts describe neglect-related outcomes, which is why medical care and staffing show up together as a major concern theme.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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176 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Charleston AFB International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Clean, modern facility with attentive staff and good food.
Engaging Brain Games and Innovative Apps to Keep Senior Minds Active
Effective Strategies for Keeping Seniors' Minds Active: A Deep Dive into Brain Games and Apps
In-Depth Look at the VA Aid and Attendance Program